Phlebotomists here are unprofessional, rude and inexperienced. Specifically Rachel and Jose (employees) have been reported to Quest Corporate and an escalated complaint has been filed as well as a grievance filed with our insurance. Receiving this type of service from any lab is absolutely unacceptable. Advocate for your health and the health of your loved ones. read more

The blood taker's here are phenomenal. Today I had a floater (goes between locations) and literallaly her needle felt like air. She was that* good. You have* to make an appointment at Quest locations. Walk ins are very frustrating, don t expect it to happen. Definately make an appointment on their website if you want a seamless experience. read more

[[HIGHLIGHT]]I made an appointment 2 weeks ago, I got here plenty of time and it is 20 minutes after my appointment and they haven't attended me.[[ENDHIGHLIGHT]] However the girl who finally attended me was so nice and so good doing her job that I am gonna give 3 stars. read more

[[HIGHLIGHT]]The staff here are extremely rude[[ENDHIGHLIGHT]], [[HIGHLIGHT]]I had an appt and they took a walk in who came AFTER me before me then said they couldn't take me because they were leaving for lunch.[[ENDHIGHLIGHT]] read more

Absolutely horrible. Zero customer service. Go anywhere but this place. I dropped in as a walk-in for lab and was told 30 to 60 minute wait. After waiting nearly 90 minutes the woman comes in and lock the door from the inside and goes back to station where there's two people getting blood drawn...she then come back after 5 minutes to let the person out and asks If i have a question. A question? Yeah, why am I being told 60 minutes I've been here for 90 minutes and now I'm locked in with no explanation... she then tells me I'll have to come back to get labs. Thanks so much for wasting an hour and a half of my day that I paid a babysitter for. Y'all are absolutely terrible. read more

Quest Diagnostics - Laboratory Testing Near Me - Fallbrook, California

I took my mom to get labs done today. [[HIGHLIGHT]]I had the worst experience with the lab tech Gloria[[ENDHIGHLIGHT]] my mom's 87 very thin hundred pounds no meat on her bones and this lady pulled out a 21 gauge needle shoved it in my mom's arm was looking around for the vain couldn't find it. I physically myself had to tell her to remove that needle and and to use has a butterfly needle and I'm not even the medical field and even I know that the needle she was using was way to big.[[HIGHLIGHT]]she was rude very rough and I do not recommend this place bad review for Gloria[[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]Replace the one person staff she's rude and not helpful at all.[[ENDHIGHLIGHT]] Told me I had the wrong paperwork after waiting for an hour. I went to the place named on the paperwork the next day and they told me I needed go back and show her my insurance card because that's where I was supposed to be. So I went back and again ahead told me she couldn't do the work because the paperwork said LabCorp, and I needed my Doctor to fix it. So I went right away to my doctor got it fixed and came back. After waiting another hour my name was at the top of the wait list and there was no more people with appointments, she started calling people from the wait list that came after me. [[HIGHLIGHT]]I questioned her and she just gave me a dirty look and walked away.[[ENDHIGHLIGHT]] Another person came in and I asked them if the had appointments and they said no , to which I replied good , because I have been waiting and she just skipped over me for another person. [[HIGHLIGHT]]At this point she came back out to the lobby and told me I had to leave! I said why and she just said leave now or I am calling the police![[ENDHIGHLIGHT]] I left and went to visit my mother in assisted living and told her the story. [[HIGHLIGHT]]Every one of the seniors in earshot that heard me said they had bad experiences there also. Must have been at least 6 people all complaining about Quest saying how cranky and rude the lady is there.[[ENDHIGHLIGHT]] read more

I use to take my dad to this location for years. [[HIGHLIGHT]]I would say 4 years ago the technician Rose was there and she is excellent.[[ENDHIGHLIGHT]]About 3 years ago , again took dad there for his last lab before he pass Rose was not there and another employee was terrible. she poked my poor dad 3 time to find the vein . by that time I never want to go back. [[HIGHLIGHT]]last week a doctor Oder the lab for my mom to quest. I went there to check it out first and so happy to see Rose back to work again. she is excellent , so experience[[ENDHIGHLIGHT]]. I would recommend this Quest location as long as Rose there. read more

I had great service at this location the week before this latest appointment, which is why I scheduled again for my most recent labs the week after. My Dr. Had faxed my lab work request to them the day prior to my recent appointment I made online. When I arrived I had used the easy text message they provide to check in. My appointment was at 9:40am. There was nobody at the front desk to ask if they received my lab request from my Dr. I decided in the meantime to call my Doctor to verify they sent the fax and they did, but I told them to send it again just in case. It didn't take long to realize with the wait that there was only ONE person working the entire office. They also changed their hours to close each day at 1130am. There was a waiting room full of about 10 people. Some had appointments but those people had already been waiting upwards of an hour. After 75 mins, my name was called and it was the only time it was available for me to ask if they received the fax. The tech went to the fax machine I could see on the front desk and looked around at it and said no fax. I stated the dr said they sent it twice. I had to let the next person go ahead of me and called dr again. They confirmed the texts went through and verified they had the correct number. I literally could see the fax machine from the front desk and asked for them to send it again. Nothing came through at all. When the tech came out to get me being again next in line, I told her about the fax machine not working. She was rude and impatient and said she didn't know why the fax didn't work and continued with the next patient. At this point it was 11:15am. After waiting over 90 mins, I left. I scheduled and went to the Quest location in Escondido the very next day which I had went to a few months ago. Where I should have went from the beginning!! Fully staffed and great QUICK service. Take the extra time to go there instead of this FALLBROOK location!! read more

Prepare to wait, only one person drawing blood and it takes a while. Been waiting over an hour already, Lab Corps is faster than this and they have more staff not just one person. read more

They did not complete the labs requested. You cannot have a phone conversation. Scheduling was fine and the one person running the lab was capable but the results were not adequate and did not follow labs ordered. read more

Quest Diagnostics in Fallbrook sucks. It is utterly impossible to get an appointment at the Fallbrook location within like 3 weeks- if ever! And yet the parking lot is empty! Quest use to be the best and highly desired lab in Fallbrook and now it's the main reason my friends change their insurance provider to go to Lab Corp. for their blood tests. Whoever has made this facility a lower than second rate lab should be fired. read more

Since covid you can't get a appointment in a good time. Weeks to a month to be correct. They turn down walk ins and are literally becoming a hazard to quality healthcare for patients in need of speedy labs and testing. The health department needs to come down on this company for failing to provide quality services to the community. read more

Little apprehensive after reading other reviews. However my experience was fine. I made a same day appointment for 3 pm and there was only one other person waiting. Poor signage, but I did find the office with the directory on the wall. Not swanky but so far so good. read more

Apparently, and sadly, there is a business model which prevents adequate staffing, and the phlebotomists can draw blood but are unable to run an adequate lab. No one is at the reception desk. Workers are often recent arrivals or temps who are not equipped to address the non-routine issues which patients routinely present. I have had lab orders which I delivered by hand lost before they could be filled, and I have had lab results lost and never reported. I finally went to LabCorp and found relief. read more

[[HIGHLIGHT]]The staff is very kind. I will say that.[[ENDHIGHLIGHT]] I've been to this location twice (they didn't do one of two of the tests my doctor requested so I had to go back) and both times, had the same woman. I am a little squeamish when it comes to my blood being drawn so I always tell them to count down from 3 and then I just stare into space and wait for it to be over. She was amazing both times and counted down. BUT, when she took the needle out, she pressed down on the gauze overtop and that caused a small scrape plus bruising the next day. (I've never bruised from a blood draw or bled more than a couple drops and I've gotten my blood drawn at least 8 times in the last 6 months.) I bled more than normal but I thought it was a fluke. NOPE. I mentioned to her the second time that sometimes, phlebotomists will press on the gauze while pulling out the needle. She said "yeah that's not how you're supposed to do it" as she pressed on the gauze and pulled out the needle. I noticed my arm was hurting a little as I left and then pulled the bandage off 15 minutes later (which they tape to your arm...) and noticed even more blood than last time. I don't recommend this place simply because of that for squeamish people like me. read more

Lab Work. Going for years. Nurses seemed rushed and overworked. I have seen them treat children in a way that did not want them to have their blood work done. read more

Unbelievably bad experience. Definitely the very worst experience we have ever had with a healthcare provider. Totally rude incompetence mixed with horrible management policies designed to show no regard for their customers/patients. When we found their service policies unbelievably bad we confirmed with our doctor's office that Quest had become unnecessarily insensitive and hostile to their customers. We went to Lab Corp right next door in Fallbroik and we're treated with professionalism and humanity. Quest Never Again! read more

The worst experience with the tech in the Fallbrook office. I had made an appointment online but I got there, the tech that I did not have an appointment. She refused to draw my blood. There was no one else in the office at the time. She was extremely rude and abrupt. I will not go back to that quest until that tech no longer works there. read more

One of the best things about my insurance is that they accept Quest Diagnostics vs Labcorp. Quest has a ton of locations and was amazed to find one in Fallbrook where I just moved to. It's such a cute location too! 1 employee on the job which in general is not a smart plan for a business so they should change that. What happens when they are sick or something happens to her or another patient? She was amazing and very nice though. In and out real fast. read more

Quest Diagnostics - Laboratory Testing Near Me - Fallbrook, California

Always pleasant and efficient. Going for lab work is never pleasant but they make it easy. Thank you.

This place has gone from bad to worse over the five years I've been coming here. I walked out yesterday after waiting an hour. I had an appointment and when I left there were four people with appointments before mine still waiting and at least that many who checked in afterwards. One person was called in during the entire hour. Standing room only and we all had to listen over and over to their ridiculous commercial telling us how good there services were, especially when an appointment is made. Not acceptable. read more

I walked in without an appointment. The waiting room was empty so I thought my chances of getting my blood drawn were good. No one at the desk although I did hear 2 people talking. I waited ..waited and then raised my voice to ask if there is someone that could help me. No response...continued to hear 2 people talking. I repeated 4 times if there anyone could help me. Finally the lab tech comes to the counter and wants to know, "why all the hostility??!" Then she tells me she is the only one there and needs to take a break. Not one patient there!! OK, I say I'll wait. 15 minutes later she tells me I can come to the back to get my blood drawn. I sensed her attitude and it was rude, controlling and condescending. I handed her the paperwork and she snapped it out of my hand. Well, at that point I'd had enough. I told her I didn't like her attitude and she told me to leave! Most patients using this business don't feel well and are apprehensive about their pending lab results. There are other choices to go to for lab work. No one should be treated like this. read more

I needed a quick urine test And it was late in the day and was a bit apprehensive if I would be able to get in and out timely....man was I pleasantly surprised! This gal in here is awesome. She is quick to help, immediately called the Dr. for the order and was so friendly and helpful! Great surprise from a lab. Thank you read more

While the lady working was really kind, she was the ONLY one working. I waited 45 minutes for blood draw. Not her fault, they should have one front office and one back office person. I work in the health care field and to have the same person doing check in, phlebotomy and specimen processing is crazy. I've been to other Quests as well as other labs and I've never waited half as long. Again, not the lady's fault, but the company should re-evaluate their staffing needs. read more

My doctor put me in for some tests through Quest, one included a drop off specimen. Today, I called quest customer service (a very long wait in a 800 number and not the direct location) to see if I could drop off at a different location than i picked up. They said I could. Almost all locations are about a half an hour drive from my house. So while I was trying to wrap up my work day, i noticed all of them closed at 4. When i realized this I ran out the door to delivery the specimen which requires refrigeration. I got there at 3:57pm. The door was locked and despite knocking no one answered. I went around the side window and indeed there were people inside but would not open the door to simply drop off a specimen. So i drove an hour round trip to be shut out within working hours with over $6 a gallon gas prices. This was after the first Quest office in Escondido messed up my blood tests earlier this week. I will ask my doctor to switch companies. This is unacceptable. If the hours are 7-3:50 or 3:55pm that should be noted. read more

Don't blame it all on the Fallbrook Location! I tried to make an appointment over the internet, but their system could not handle my first name. So I chose an easier first name 'MARY'. Now I have an appointment code under the wrong first name. I contacted their consumer telephone line. They could not fix it without cancelling my appointment. I don't want to try this place without an appointment, as you can understand when you read the reviews. read more

VERY unprofessional staff and they were not able to do my labs even though I had an appointment and checked in according to the Quest instructions. I waited 45 minutes in my car as instructed and when I went in to find out what was going wrong the staff started yelling at everyone in line and saying we could go to other locations. Then they looked at my paperwork and said their computers were down and they couldn't do my labs. I am a cancer patient and they didn't care whatsoever about the patients who were waiting in line for 10 minutes for staff to show up. They also provided a number to call their supervisor but it's just a recording. What a waste. Try LabCorp instead. read more

UNSAFE!! LEGAL LIABILITY for Quest with only one employee and vials of blood accessible by all the patients and children. My 5 year old son had his hands on a dozen vials before I could stop him as I was holding my 3 year old while he was getting a blood draw. IMPOSSIBLE for one employee to keep all the vials secure and have eyes on all the people at all times. Mixed up blood, broken vials, unsanitary/unsterile environment when children can put their dirty hands on vials of blood. Lawsuit waiting to happen. Quest's unwillingness to hire additional employees is an extremely serious medical protocol violation as well as opens them up to SEVERE legal litigation. One lawsuit and the Fallbrook location will be closed for good. HIRE ANOTHER EMPLOYEE! WONDERFUL TECHNICIAN in EVERY WAY. Excellent with young children and infants! She has drawn blood multiple times for my 3 year old who has leukemia and is being treated at Rady's. I cannot say enough great things about her and do not want this review to reflect negatively on her in ANY WAY! read more

Just took my mom there. Only one lady helping who was doing all she can covering front and back. And looking through reviews, this may happen often. Small tiny room, lots of people. Whole ordeal took 45 minutes. This is a PERFECT environment for COVID to spread. Unacceptable, especially because this is a healthcare facility. Called supervisor to discuss, but no one called back. read more

I was reviewing lab corp and it accidently went to quest, so couldn't delete, just giving average rating.

The phlebotomist didn't change gloves between patients. With the Corona virus , it seems dangerous. For the urine test, I didn't receive a wipe to use before urination, which is customary procedure. read more

I just wanted to let everyone know that Quest Diagnostic now has 2 employees to help you. I was in and out in 5 minutes. Renay was very helpful and even made giving blood a pleasant experience. Thank you Quest and Fallbrook office staff. read more

What a great stick this lady is. Busy as she is, she really gets it done! Brava!! I hate needles and I never mind when I go to FallBrooke's Quest Diagnostic. read more

Shame on Quest Diagnostics for being so cheap! They prefer to over work 1 employee and make their client's wait instead of hiring 2 employees. I've gone to this location twice now and it's the same condition. The 1st time we waited 30 to 45 minutes. This time we waited 15 minutes. It's not the employees fault, they are running and working hard, it's the company's fault for not wanting to spend the additional money and for what they charge for testing, they can CERTAINLY afford it. Also, their toilet is broken and the water runs if you don't "jiggle" the handle. Not the way to run a a company. read more

Quest does work their one employee way too hard, although she is great! They really need to hire an additional person for the morning hours when people are in first thing and are fasting. Fasting makes people "hangry". Rosario is an amazing tech. She is so quick, gentle, kind and pleasant. I would highly recommend this lab just because she works there. read more