Looking at how bad the reviews are on this location, it made me want to check it out for myself…read more lol! Yearly drug screen. Decided to set an appointment up with this location. Upon walking in, the environment was pretty chill. You go straight to the kiosk and get yourself checked in. Pretty quick self-explanatory check-in process. If you're prepared. I got checked in sat down, was called up to the receptionist and they took my DL and insurance info. I had no problem with receptionist. He was welcoming and kicked back. Communicated that I'd be getting my DL back once they call me back. Cool. Another short wait before they called me back. It got busy at one point, but everyone was in and out fairly quick. I was probably there, 15 minute max?! I was also in and out. These guys are quicker than concentra. The girl who was doing my drug screen was also kicked back and I actually didn't feel rushed. It's happened before. She made things clear and quick. She also had a welcoming tone. Not sure what all the one star reviews are about, but these guys are definitely a 5 star location.

The woman at reception was rude multiple times starting the moment I walked in. Then she sent me to…read morea kiosk to check in. It asked questions that didn't have options that made sense, so I had to go back to the receptionist to experience more rudeness. Then I waited in the waiting room with a video display, playing annoying music and advertising something I guess. The woman who drew my blood was very friendly and sweet, and she did an excellent job on the blood draw. Even though the blood draw experience was excellent, I'm giving it the lowest rating because it is just so depressing to be mistreated by someone as badly as that receptionist treated me.

Universal Diagnostic Testing placed me on their "Refresh" program for mailing replacement C-PAP…read morecushions, and I had not requested them to do this. In fact, I had specifically told them I did NOT want to be on this service. However, they have continued to mail me replacement C-Pap masks and bill me and my insurance, even after I've called their office and repeatedly requested them to discontinue this. UDT used to be a respected and honorable company, and their current PA Troy is absolutely wonderful to work with. But their billing practices seem suspect to me at this time. Though I was hoping to have additional testing in the future, I will be seeking another company for testing and another supplier for their C-PAP services.

Avoid, dishonest business practices…read more My wife was referred her by our doctor. The first time we went to pick up the shirt, there was no instruction provided, and she wore it inside out so the data was invalid. We returned the shirt, and were not going to go back but UDT kept calling and harassing us, so we decided to try again. This time it worked, and so we went on with our life. A few months later we get a notice from our insurance stating that UDT didn't properly file the claim and they settled with them for a reduced amount. The settlement included a reduced payment for us. We also couldn't help but notice that they billed our insurance for two nights including the night for which they provided no training. We payed for the one night at the settled amount, and pointed out that we weren't paying for the first night because they didn't provide training. Universal diagnostic testing continued to send us bills for two nights at the full amount, and each time we sent back letters advising that it was fraudulent for them to bill our insurance for the night that they didn't provide training, and that we had paid them for the settled rate of the second night. After about three times doing this they sent it to collections. We sent documentation to the collection agency proving that the account was settled with our insurance, and that we had paid the settled amount for the night we actually received training for. At that point, UDT returned our payment check, put it on my wifes credit report and continued to try to collect. We disputed the debt with the collection agency and nothing happened for a year until the past month when the law firm for the collection agency sent a collection letter. Once again we sent them documentation from our insurance proving that it was settled through our insurance company, and that we had tried to pay the settled amount, and advised them that we weren't paying for the night for which there was no training. I will fight this in court if I have too.

Looking for somewhere to work where they listen to you and value you as an employee? Well look…read moreelsewhere because Sorenson Forensics is most definitely NOT it! The company is a joke. They've recently been letting A LOT of people go out of the blue. They promised to be transparent. They never were. There really is nothing good to say about this company. The workers are in constant fear of being let go for absolutely ridiculous reasons. The serology department is especially a joke. They fired the people who actually got their work done well. They're keeping all of the workers that either don't work or don't know what they are doing. The night shift lead is a joke. She is constantly "micromanaging" everyone but doesn't even bother to do her job. She walks around the labs and the offices with her two little followers and sit and talk the entire time. Neither she nor her followers work but expect work from others? She pretends to be knowledgeable about the subject but in reality she doesn't know anything. The only reason why she even got the job in the first place is because she was buddies with the supervisor. Her and her three followers create constant work drama. They gossip nonstop and will actually LEAVE the building to walk around outside to gossip. The CEO wanted to get rid of time wasting and wanted quality work. Yet they are firing the people who actually did the company good. They are keeping all of the people who don't work and create drama for the department as a whole. These grown women have nothing better to do with their time but create stress and drama for all of the other workers and yet they still have a job at the end of the day? This is pathetic and ridiculous. No matter how hard you work or how much you put into this company, you are NOT rewarded. They like to keep people who create drama and DON'T work. What a complete and utter joke. The only saving grace of this company are Jamie the serologist supervisor and Matt the lab manager. They tried to listen to their workers and actually got to know the people under them. They are amazing people and the reason why some of the workers are still even there. Jamie did everything and anything she could to help her team out and constantly went out of her way to promote everything that we did. Matt went out of his way to comfort the employees and help us out with anything that we needed. He answered questions as best he could and always made us feel welcomed. The other serology supervisor on the other hand... well let's just say she was in cahoots with her little night shift lead and they made the lives of all the serologists there miserable. She was constantly throwing Jamie's team under the bus for things to make sure that her team was safe from these firings. She doesn't care about anyone else but her team regardless of work ethic. If you want to work somewhere that is professional where they value your opinions, definitely do not work here. And stay away from the serology department.

From the owner: Sorenson Forensics is one of the industry leaders in forensic DNA testing.read more

I had a friend who had fallen in to be seen. She waited 20 minutes for a shift change. There was…read moreanother woman at intake and when she finished with her patient, she went on break. Turns out my friend had a broken limb and had to wait without apparently no care or concern for her or the pain. This is not the first issue with the clinic but also the medical office upstairs. The physician Ben Christiansen is excellent, but getting a return call from the staff is impossible. The office manager at the clinic and the physician office should be replaced as well as the administrative staff that left someone waiting 20 minutes for a "shift change." It all comes down from the management of the clinic.

It's rare that you find an urgent care with such excellent service! The staff was kind and the…read moredoctor was extremely friendly, knowledgeable, thorough and helpful! Very impressed with this place! It was 15 minutes to get in. Highly recommend!

Fast, clean, and friendly! I unfortunately had to come here after breaking 5 bones in my foot after…read morea fall down the stairs early in the morning. Non of the urgent Care and where open so we ended up here. No wait, they took me right back. The nurses where so nice and really made me feel like they cared and wanted to help with my pain. They got me x-rayed, wrapped up and set up with a pediatrist.

I am a veteran and had to go to the emergency room back in August 2025 and the service was great…read morebut when it came to the billing , the VA and I have been trying to pay this bill four times already! The billing process is a joke , I tried to get it paid AGAIN today.