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    Alta View InstaCare

    2.8 (9 reviews)
    Closed 10:00 am - 9:00 pm
    Updated 3 months ago

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    Medallus Urgent Care

    Medallus Urgent Care

    2.6(40 reviews)
    1.8 mi

    National knowledgeable and gave expert advice on what I should do for my condition. Greatread more

    I've been a patient at Medallus Sandy for nearly 19 years and have always spoken highly of the…read moreclinic. But what happened on June 23rd, 2025 completely shattered that trust, and I will never return. A friend of mine was being treated inside and had just been diagnosed on-site with a collapsed lung. He was instructed to get to the emergency room immediately. Since I was next door, he asked me to come drive him to Alta View Hospital. I arrived within minutes and entered the clinic to let staff know I was there to transport him. I approached the front desk employee and quickly explained this was an emergency and I was there to take a patient who needed urgent hospital care. Instead of responding with even basic acknowledgment or urgency, she snapped at me to sit down and wait, as if I were interrupting her paperwork. I calmly repeated that I was there to take someone with a collapsed lung to the ER, and again she barked at me to sit and refused to take one step toward notifying anyone in the back. She didn't ask questions. She didn't try to understand the situation. She simply reacted with hostility, ignored the medical urgency, and decided she didn't want to "deal with me." She shouted that phrase more than once before walking off. I never raised my voice. I never caused a scene. I simply asked for help getting someone to the ER. Thankfully, another staff member , one who clearly understood the difference between routine and real urgency, came out and assisted immediately. But the situation didn't end there. As we were leaving, the same front desk staff member followed us outside, went behind my vehicle, and took a photo of my license plate without saying a word. When I asked for her name, she refused to give it and quickly retreated inside. Her behavior was aggressive, unprofessional, and completely devoid of empathy or judgment. This was a real medical emergency, and she treated it like an annoyance, then retaliated when someone expected her to take action. Because of this incident, I am canceling my own Medallus membership and will not be renewing the plans I manage for 48 independent contractors, all of whom have used Medallus under my guidance. This was not a one-off mistake -- it was a failure of character in a role that requires compassion, calm, and common sense. If this is who you trust to represent your clinic at the front desk, then it's no longer a place I can trust with my care, or the care of anyone I'm responsible for.

    Granger Medical Clinic - Draper - 2nd floor check in 201. Family medicine same as dermatology and general surgery

    Granger Medical Clinic - Draper

    2.7(12 reviews)
    3.5 mi

    Note: This office is extremely busy because the providers are amazing!…read more Having worked in the medical field, I find many people don't understand that doctors cannot just fulfill requests at the drop of a hat. They are juggling hundreds of patients in clinic with hundreds of requests coming in the back end at the same time. Dr. Prater is my primary care provider and I can see why she often has a long list of patients waiting to start care with her, she is the perfect PCP! She actually takes the time to listen and makes sure you leave feeling cared for every time you visit. Her medical assistant Shauna is so incredibly hard working and always does her best to accommodate me. Although it is not at the snap of a finger because of Dr. Prater's busy schedule, they do see and get to my requests in a timely manner. I'm excited to continue my care with Dr. Prater and Granger Medical!

    I was looking for a new primary care physician as mine left the profession. I got an appointment 5…read moremonths after I filled out the paperwork due to her long waiting list (unfortunately I have found this is the norm do to a lack of enough doctors to go around after many are mysteriously leaving the profession.) Anyway, 3 months later I received a DMV form for a seizure I had 17 years ago with no problems or medication since. I turned the form into her office because my previous Dr had me do that and filled it out for me. Understandably they said they could not fill it out without seeing me. They recommended that I go to urgent care because they would sign it and suggested another office that could do it for me. I tried both options but neither of those panned out, neither office could do it for me. When I report back to Dr Prater's office, they said that they would do it, just not until I had been seen and asked if I wanted to be put on the cancellation list. I told them yes. A month later, when checking on paperwork for my daughter I asked about the cancellation list. The office person told me I was not on it. I again requested to be put on it. I assume but have no knowledge as to whether that actually occurred. Now, 2 weeks before my appointment and 3 weeks before my form is due to the DMV, they call me out of the blue and tell me they are cancelling my appointment and can not help me, that I needed to call a neurologist. I do not have a neurologist as my neurologist retired, his office no longer exists, and I have not had issue for 17 years. At that point, I voiced my frustration with the office for the spot that they were putting me in. I did what they recommended and called to schedule an appointment with a neurologist. Neurologists will not schedule any appointments with patients without a referral from a primary care physician. I was informed that they would not accept me as a patient because of the frustrations I voiced. But, the truth is, they called me out of the blue 2 weeks before my appointment to cancel giving no reason other than that they would not sign the form that they had previously said they would sign. The decision had already been made before I voiced my frustration. I am not sure who they had plans to give my spot to, but now I am in a bind because of the deception and unprofessionalism of this office. Stay Away!

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    Granger Medical Clinic - Draper - Jonathan Olsen, DO, Allergy, Asthma & Immunology

    Jonathan Olsen, DO, Allergy, Asthma & Immunology

    Granger Medical Clinic - Draper - Susan Prater, MD, Family Medicine

    Susan Prater, MD, Family Medicine

    Granger Medical Clinic - Draper - Michael L. Twede, MD, OBGYN

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    Michael L. Twede, MD, OBGYN

    Alta View InstaCare - urgent_care - Updated May 2026

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