Please see the Google review from Patti L Just don't go…read morethere for any care. You won't see a physician. Just a nurse practitioner who will misdiagnosis you. Be aware!

Today I went to the Instacare on Highland Drive, in Holladay, with an earache. Dr Anderson gave me…read morea cursory look and said she couldn't see anything wrong, so there was nothing she could do. She told me to call an ENT. Less than a 5 minute consultation and she was out the door. No printed instructions, no help. I called the ENT, they can't see me for 2 weeks. By then, I might have hearing loss. Thanks for nothing!

Extremely understanding. Exactly what I needed. So thankful I went in. Doctor Nguyen was beyond…read morehelpful.

I will recommend this office to all my friends. I didn't have to wait long, the doctor listened and…read moreexplained things to me and made sure I felt heard. I was self pay and this office is also the most affordable in the area as well!

National knowledgeable and gave expert advice on what I should do for my condition. Greatread more

I've been a patient at Medallus Sandy for nearly 19 years and have always spoken highly of the…read moreclinic. But what happened on June 23rd, 2025 completely shattered that trust, and I will never return. A friend of mine was being treated inside and had just been diagnosed on-site with a collapsed lung. He was instructed to get to the emergency room immediately. Since I was next door, he asked me to come drive him to Alta View Hospital. I arrived within minutes and entered the clinic to let staff know I was there to transport him. I approached the front desk employee and quickly explained this was an emergency and I was there to take a patient who needed urgent hospital care. Instead of responding with even basic acknowledgment or urgency, she snapped at me to sit down and wait, as if I were interrupting her paperwork. I calmly repeated that I was there to take someone with a collapsed lung to the ER, and again she barked at me to sit and refused to take one step toward notifying anyone in the back. She didn't ask questions. She didn't try to understand the situation. She simply reacted with hostility, ignored the medical urgency, and decided she didn't want to "deal with me." She shouted that phrase more than once before walking off. I never raised my voice. I never caused a scene. I simply asked for help getting someone to the ER. Thankfully, another staff member , one who clearly understood the difference between routine and real urgency, came out and assisted immediately. But the situation didn't end there. As we were leaving, the same front desk staff member followed us outside, went behind my vehicle, and took a photo of my license plate without saying a word. When I asked for her name, she refused to give it and quickly retreated inside. Her behavior was aggressive, unprofessional, and completely devoid of empathy or judgment. This was a real medical emergency, and she treated it like an annoyance, then retaliated when someone expected her to take action. Because of this incident, I am canceling my own Medallus membership and will not be renewing the plans I manage for 48 independent contractors, all of whom have used Medallus under my guidance. This was not a one-off mistake -- it was a failure of character in a role that requires compassion, calm, and common sense. If this is who you trust to represent your clinic at the front desk, then it's no longer a place I can trust with my care, or the care of anyone I'm responsible for.

TES if you need a Dr, don't plan on getting in because according to the girl at the front desk, one…read moremust book 3 months ahead. I have a serious need now, and no help or compassion. Whatever happeneded to tthe patient matters or do they just have it set up so you can get refills every 90 days. My chart says I am behind on my annual review. Looking hard as I know how to find a Dr who cares, like Betsy Reese or Dr. Jack

Good luck trying to get an appointment or a call back. No one answers the phone. I've spent hours…read moretrying to get a referral sent in to a different doctor because they sent it to a non practicing doctor. I was trying to give them the benefit of the doubt but it's been all year, same issues. I will switch offices.

Note: This office is extremely busy because the providers are amazing!…read more Having worked in the medical field, I find many people don't understand that doctors cannot just fulfill requests at the drop of a hat. They are juggling hundreds of patients in clinic with hundreds of requests coming in the back end at the same time. Dr. Prater is my primary care provider and I can see why she often has a long list of patients waiting to start care with her, she is the perfect PCP! She actually takes the time to listen and makes sure you leave feeling cared for every time you visit. Her medical assistant Shauna is so incredibly hard working and always does her best to accommodate me. Although it is not at the snap of a finger because of Dr. Prater's busy schedule, they do see and get to my requests in a timely manner. I'm excited to continue my care with Dr. Prater and Granger Medical!

I was looking for a new primary care physician as mine left the profession. I got an appointment 5…read moremonths after I filled out the paperwork due to her long waiting list (unfortunately I have found this is the norm do to a lack of enough doctors to go around after many are mysteriously leaving the profession.) Anyway, 3 months later I received a DMV form for a seizure I had 17 years ago with no problems or medication since. I turned the form into her office because my previous Dr had me do that and filled it out for me. Understandably they said they could not fill it out without seeing me. They recommended that I go to urgent care because they would sign it and suggested another office that could do it for me. I tried both options but neither of those panned out, neither office could do it for me. When I report back to Dr Prater's office, they said that they would do it, just not until I had been seen and asked if I wanted to be put on the cancellation list. I told them yes. A month later, when checking on paperwork for my daughter I asked about the cancellation list. The office person told me I was not on it. I again requested to be put on it. I assume but have no knowledge as to whether that actually occurred. Now, 2 weeks before my appointment and 3 weeks before my form is due to the DMV, they call me out of the blue and tell me they are cancelling my appointment and can not help me, that I needed to call a neurologist. I do not have a neurologist as my neurologist retired, his office no longer exists, and I have not had issue for 17 years. At that point, I voiced my frustration with the office for the spot that they were putting me in. I did what they recommended and called to schedule an appointment with a neurologist. Neurologists will not schedule any appointments with patients without a referral from a primary care physician. I was informed that they would not accept me as a patient because of the frustrations I voiced. But, the truth is, they called me out of the blue 2 weeks before my appointment to cancel giving no reason other than that they would not sign the form that they had previously said they would sign. The decision had already been made before I voiced my frustration. I am not sure who they had plans to give my spot to, but now I am in a bind because of the deception and unprofessionalism of this office. Stay Away!

I've spent years using Lone Peak as my PCP, and up until now, it's been fine. Sure it has been…read moretough to get ahold of them but overall I appreciated the care until now. I am without medication that is vital and needed for my daily life, and scheduled at their earliest available wich was not until April. I asked if they'd be able to help me with having enough medication to get me to that appointment, and they became incredibly rude, unhelpful, and judgmental. Having been a good-standing patient for so long, this overreaction was completely uncalled for. Given they could not provide the care needed, I sadly have to move on from them, but this was a very unhappy ending and I do not recommend anyone seeking long-term care should visit them.

All around horrible experience. It's a year later and I'm still having a bad taste in my mouth…read more The doctor, who is no longer with the practice was unhelpful and dismissive. And billing is horrendous. Over 8 months after the visit I get a bill - which I thought I had already paid because it was 8 months ago. After several calls, insurance and provider disagree on when the bill was received by insurance for why it took so long for insurance to respond. The health card industry is complicated and convoluted. And I refuse to go to providers who don't help patients better navigate it.

I was referred to aTOSH by an Instacare Doctor. My daughter was diagnosed with Ostechondits…read moredissecans with joint effusion. I called Dr Widmer and was told to call another doctor because my daughter's issue wasn't surgical. I called multiple doctors after that and was told to call another. And another. And another. Meanwhile my daughter can it straighten her arm. Finally I was put in touch with Dr. Baucom's office. They didn't have any appointments and was told to come in to their walk in clinic. I took a half day off work and sat in the waiting room with my daughter for three hours. After a brief look at the X-ray, it was determined she needed an MRI. We get the MRI it went smoothly. My husband meets with the Dr, who says my daughter needs surgery. She has a bone fragment in her elbow joint along with dead cartilage causing pain and immobility

This office has really gone downhill. They hired a new office manager and she is a nightmare. She…read moreis unable to communicate well, unable to solve problems, and unable to control her anger and adrenaline. As a result, she screams at parents at the top of her lungs and dictates medical decisions that should be made only by doctors. There used to be true caring for patients and families but that is completely gone. Do yourself a favor and go elsewhere. There is great medical care available in this valley, you do not have to put up with this and your child deserves better.

My three kids have always felt comfortable and respected at this practice! Every doctor we've seen…read moreat Willow Creek Pediatrics has been friendly, helpful, and knowledgeable. My family has gone to this office from elementary years through high school and we have been happy with the care here at every age. We love their informative Instagram account (see pics attached)! We have seen pediatricians as well as the licensed clinical social workers and have always felt there was a success outcome/resolution from each visit. We especially love Dr. Memmott but we highly recommend everyone at this well-run practice. The nurses, and office staff are always happy and helpful. You will feel welcome and heard every time you visit!