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    Quest Diagnostics

    5.0 (1 review)
    Closed 6:30 am - 4:00 pm
    Updated 2 months ago

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    2 years ago

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    Advanced Radiology

    Advanced Radiology

    2.7(13 reviews)
    4.7 mi

    My recent experience with Advanced Radiology Consultants has been extremely disappointing due to…read moretheir current scheduling and insurance verification process. Before staff will even answer basic questions or assist with scheduling, callers are required to locate their insurance card and provide a verification reference number--every single time. This applies even if the patient has already been seen and the information is already on file. This policy creates an unnecessary barrier for patients and caregivers who are simply trying to coordinate medical care. Most healthcare offices maintain insurance information on file and update it when needed. Requiring patients to repeatedly produce the same details before even having a conversation is inefficient and not patient-centered. As someone coordinating care for a parent living with Parkinson's disease and significant mobility limitations, this process is especially problematic. When managing appointments for individuals with serious health conditions, the focus should be on facilitating care--not adding administrative obstacles just to speak with a staff member. With an aging population and increasing healthcare needs--particularly among baby boomers--systems like this will only create more frustration for patients and their families. I strongly encourage Advanced Radiology leadership to reevaluate this policy and implement a process that prioritizes accessibility, common sense, and patient care. Sincerely, David Vizcarrondo

    Front desk is extremely unprofessional. The receptionists just chit chat and giggle as people are…read moretrying to check in. I don't know where the management is.

    Quest Diagnostics - laboratorytesting - Updated May 2026

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