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Quest Diagnostics

3.4 (7 reviews)
Closed • 7:00 am - 6:00 pm

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Quest Diagnostics

3.2(9 reviews)
3.4 mi

This lab has horrendous customer service and takes no responsibility for their own mistakes. I…read morewould give them 0 stars if I could. We have a family member who is quite ill and homebound so we had blood drawn via a mobile phlebotomy service. 6 sample tubes were delivered to the Cary Quest location where they were signed for by an employee of the lab. We have paper documentation of the receipt of the six tubes, along with photo documentation of the tubes themselves all labeled correctly. An electronic order was put in by the patient's provider and a copy of the order was provided with the samples when they were dropped off. Somehow, the lab only ran samples off of one tube for two of the tests and never ran the other six test. They also don't have those samples anymore. The lab has no number to contact them so we cannot actually speak to someone at the lab. All we can do is speak to some of the central location who was unable to figure anything out and just told us that the ordering provider had to call. The ordering provider called the Central number and also got no information. So now we have tests they're delayed by over a week and we have to spend more money on more phlebotomy with no guarantee that the test will actually be run and no way to talk to anyone who is running them. We are stuck using this location because the labs have to be done through quest. I would drive all day to another location in another company if I could use someone else. This is just absolutely awful service with detrimental effects to the customer and no responsibility.

I found this location to be super client-focused and friendly. Jocelyn (who drew my blood) greeted…read moreme when she called in her next patient. Because I was a walk-in, she let me know how long I could expect to wait. Best of all, when a scheduled patient was running late, she worked me into her schedule. She clearly knows her stuff; one stick - and I was done. Great personality too; made me feel comfortable and took my focus off the needle.

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Quest Diagnostics - Entrance to the lab (they will call you inside when they are ready)

Entrance to the lab (they will call you inside when they are ready)

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Quest Diagnostics - laboratorytesting - Updated October 2026

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