Had to take a my Neighbor for blood work . She had an appointment at 2:30. We decided to try the…read morewalk-in unfortunately when we got there we couldn't cancel the 230 appointment. I asked if they would take us as a walk-in even though I couldn't cancel the appointment I was lucky we waited about 20 minutes so everything went quite smooth. The girl that took care of my lady friend, was very polite and professional. I've been here before, and it wasn't a good experience, but this time it really did improve. The only downfall is it's terrible parking for handicap.

I would not recommend this location. If you have the option, I suggest visiting a different Quest…read moreDiagnostics office. The staff member who drew my blood was unprofessional, the facility did not appear to be well maintained, and the overall quality of care fell below my expectations. I hope the management addresses these issues by improving the facility and ensuring staff receive the training and support needed to provide a more professional and positive patient experience.

I went to this clinic following a motor vehicle accident (MVA) because of persistent chest pain and…read moreconcerns of a broken rib. When I got in the room, the MA informed me that the clinic does not bill insurance for initial MVA visits and that everything done would have to be out of pocket. I am an emergency physician, so I can handle the cost, but on principle, I left the clinic. This is an unacceptable policy. I am aware that there can be billing headaches in the aftermath of an MVA as insurance companies fight over who will pay the cost of care, but this was straightforward. It is also not fair to the patient that because of the administrative headache of getting reimbursement he/she should have to bear the cost of care. Now, because of the concern over reimbursement for this visit, I will not return so future cash flows for the clinic are compromised, not just the questions over today's visit. A better business move would be to eat the cost of chasing down the reimbursement in the interests of better service and attracting the future revenues for repeat services for myself and my family. A better ethical move is to not punish the patient for issues that are not under his control, especially in the aftermath of a trauma. This is not appropriate care, good business or proper ethics in the delivery of health services. --R David Smith, MD

I was in need of an X-ray and some advice. I found all the staff to be friendly, knowledgeable and…read moreprompt. They have a nice office space and clean rooms. I was attended to in a timely manor with understanding and concern. The advice I was given was spot on. I will defiantly return to the office in Bristol for any future urgent care. In Summery the Bristol office is well run by friendly professionals.

I came in for a blood draw this morning feeling a bit anxious that can translate into "salty". That…read morebeing said, the woman that did the draw (hate that I didn't get her name) was an absolute sweetheart.

From the owner: Labcorp is a global life sciences and healthcare company, and our mission is simple: improve…read morehealth, improve lives. We leverage science, technology and innovation to accomplish our mission--getting you answers that help you make clear, confident decisions about your health.Our Patient Service Centers offer routine medical testing--as well as recommended screenings based on your age and gender. It's easier than ever to make an appointment. Testing results will be available to you in your Labcorp Patient Portal. Quick and easy information both you and your healthcare provider can use to improve your health outcomes. And walk-ins are welcome.

My bloodwork was sent to them for testing. Long story short, I was charged twice. I paid for one…read moretest. Seven months later, I am still fighting to not pay the second bill. Billing, and what amounts I guess to Customer Service, have insisted on the wrong narrative over and over. It seemingly is an organizational catastrophe over there, with no one able to not only solve problems for themselves, but solve between departments. (UPDATE) After several more weeks of dealing with this, I have reached a satisfactory resolution and my bill was zeroed out. However, this is after literally dozens of attempts with at least 4 different people in the office who said they were going to "forward this to the Lab Director" and receiving no follow-up. I managed to wheedle an email to said Lab Director, who actually wrote back and said, "Honestly, that is the first I've heard of this and after three or four more cc'd emails, it looked like it had been rectified..." Absolute, total, utter mismanagement by all parties at this operation.

My doctors office is right down the hall and she always recommends Collaborative Labs. When I moved…read morebut kept seeing her, I tried going to Quest because it was closer, but since my boyfriend lives in the area I've been going back to collaborative. The woman who works there is a fantastic phlebotomist. She always finds a vein, does the puncture and collects the blood quickly and efficiently. I almost never have a bruise and the bleeding stops quickly. I'm known to pass out but she gets it done so fast I never even have a chance. She's truly great and I'm a loyal patient even when the wait is like 45 minutes long. I recommend her to anyone!

What's the point of making an appointment if when you arrive on time, use the online check in…read moresystem, you still have to wait another 20+ minutes? I just don't get it. I was there for blood work and didn't had any problems in the past at this location. Not sure what was happening that day but not going back to this location anytime soon.

Went to get bloodwork done today and Hilary was just amazing. She is thorough and easy to talk to…read moreexplaining everything that was going on and made getting my blood drawn a breeze! Overall I had a great experience and didn't waste hours of my life in a waiting room.

Extremely frustrating. ZERO customer service and extremely long wait times…read more This company doesn't care about patients at all.

Had to share my delightful experience this morning at Quest Diagnostics in West Hartford…read more I've been poked and probed fir blood for far too many years to even remember, since I was young, it's always been a problem finding a good vein. They eventually did, but the journey getting there was quite painful until this morning when Josie (the phlebotomist ) found a good vein-immediately, inserted her needle expertly without any pain and pulled four vials of blood in what felt like a second ! I just had it say thank you Josie your skill and professionalism exceeded my expectations!!! Well done

The woman working on 9/14 was disgustingly rude and unprofessional. Will never return. I put a full…read morereview on their website

Fran is a sweetheart. She treats u with respect & kindness. I appreciate that. Not a lot of ppl…read morehave good bedside manners. Being that ur going there for bloodwork! She's not acting like a vampire that's only going to suck ur blood. She seemed friendly. I'd go back and leave smiling

First of all they have moved to 1249 West Main St. in Waterbury.If you're looking for a quick blood…read moredraw this place is very uncrowded,very clean,and very new.Friendly professional staff. Best of all (if you are fasting)its next to a Dunkin Donuts and a Subway !!

Went in without appointment. Waited only 5 minutes and was ushered in for test. Done in nothing…read moreflat. Only inconvenience is having to wear that useless mask. ALL the science says they do nothing except make you "feel" like you're doing something. Purely political. Watch: no matter who wins in November, masks will no longer be needed!