This place is sketchy. When you produce a urine sample; it is to be placed in a small door which…read moreleads to the technician on the other side of the bathroom wall. There is no guarantee that you are signing a sample that actually belongs to you. Yet there are signs posted in the waiting room warning of them sending information back to your employer/prospective employer with regards to conduct upon their premises. ie: if you question their methods; they will cast a negative light upon you. The sample may be sent to a physician down in the southern part of the country like Eunice, Louisiana. There is no way that this arrangement is legit. The physician contacts you repeatedly until you answer and collects your responses in order to reply to the employer. Another Massachusetts scam in conjunction with another Louisiana scam. Untrustworthy.

Outstanding experience -- the staff was welcoming, professional, and extremely helpful. Strongly…read morerecommended.

Their text notification system for checking in doesn't work. I checked in at 1:19 PM, received my…read moretext to register online, filled out the registration, it's 2:26 and haven't been contacted. I'm also not able to make an appointment through their app, it says "An Unknown Error Occurred, Please Try Again after you fill out the form and click schedule." I wasn't called back until after 3pm. Overall a frustrating experience. The only redeeming quality was the phlebotomist was very nice and did a good job.

The most awful service I've ever had at a Quest. I've just moved from a different state so first…read moretime at this location. Appointment was at 9, and I checked in on time. No one from staff entered reception until people started banging on the door at 9:45. There's people in waiting room that have appointments at 8:30 who hadnt been seem yet with no one stopping by to apologize or explain the delay. Can't get anyone unless we bang on the door. When she eventually came out, person working here was not able to give us a reason about what is going on or estimated wait time. Multiple people who had scheduled urine testing left because they couldn't hold their bladder anymore. Other patients in the lobby say its normal for this location. At least 7 people I talked to in the lobby left. I cant leave because I scheduled this appointment two weeks ago and for the AM times theres nothing available for another 2 weeks. Eventually got called in at 10:20 - probably would have been later if so many people hadn't left. Phlebotomist was apologetic to me when getting blood drawn which I appreciated but ultimately does not make up for the 90 min wait time without any updates. They absolutely cannot keep running this place with only one person working.

Hello. I have dealt with quest(ton) diagnostics more often over the last few years, now it seems…read morelike I one of their locations monthly. Uneven seems like a fair place to start. In South Weymouth, I got into a pi$$ing match with a couple of skunks who were short-staffed. I tried to be empathetic with the obviously overworked staff, I dissed Mgt, thinking they caused the logjam. Back & forth, next thing I know, she's done & telling me to leave, you know, before she stabs me again. Twice I was down to Cohasset, smooth as silk, just perfect. One other time, I though I could be a walk-in. I got forgotten about & fell asleep in the waiting area. Later, I just left. Just now I went to the website to book a blood work appointment for tomorrow for my doctor. I spent like 10-15 min creating an account, only to NOT be able to secure my need blood draw time. I have set online appt. for other times, at other times, no problem. They need to really get their act together. I'll see what else I can find, maybe I can do it to myself?

This was my third time at this facility and most definitely the last. I should tell my doctors to…read moreplease never send their patients to this location. Second time I was there waiting for service, I have noticed that they locked the door 15 minutes before closing time. I heard people coming up to the door to find it locked and leaving. So next time when I had to go back with my sick daughter for some lab work, I remembered them closing the doors early, so i went on the website to check they closing time, they were closing at 4:30pm. We can never come in the morning, so as soon as my daughter woke up from her nap (3:35pm), I grabbed her and rushed over to Quest location (about 10 min from my house). While parking my car at 3:55pm I asked my oldest daughter to run in and get in line. When i got the baby out of her car seat and went into the building, I found my oldest coming out, she said that the doors are already closed!!!! On the door there was a hand written note straiting that they close at 4 pm. But I was misled by the website and came on time for 4:30 closing! At that time there was a lady coming out and we walked in. Never have i had to deal with someone so ignorant and insensitive in a medical profession. We were exactly one minute late, I apologized and asked if they can please test my sick daughter. Explained the misleading website closing info (the nurse was aware of it, and said that she needs to tell "them" to change it). I pleaded, and she rudely refused. No heart, no compassion, no understanding especially toward an ill baby! In the past I closed my eyes on the fact that the rest room at the facility is not clean and is used as a public restroom for the whole building (my doctor in the building sent me to Quest to use the bathroom). Public restroom in the lab room 4" away from a lab station where they draw blood! I did not care waiting for up to 30 minutes to get my test done, I did not even care waiting for additional 20 minutes while nurse called my doctor directly! to find out how to do a lupus test he ordered (she did not know how to enter it into the system and could not find it). but this time was a true shock! I can understand anything, but terrible treatment at a medical facility. And with Mt Auburn Hospital literally right around the corner, why would I even want to go into this terrible destructive and unsanitary environment. I ended up going to Newton Wellesley (just happened to be driving by) and we had to wait for an hour, but people were so professional, nice and friendly especially toward children - that we actually had a good time there. As far as Quest goes - clearly they must train people not just draw blood, but to actually treat their jobs as a business - to treat clients with respect and strive to provide great service. As one hopeless location can completely destroy an image of a whole corporation, as in our case.

Overall, a good experience. The initial wait was long (45 min even with appointment), but I am…read moregrateful that even though I didn't book my specific tests in advance, a nurse Talia (?) let me return to the lobby to do it. Her care was then effective, kind, and professional.

Every time I need to get my blood drawn here, I think maybe the next visit will go better than the…read morelast. I am always wrong. The online appointment scheduler is convenient, and I didn't wait too long in the waiting area before being called back for my appointment. However, the lab tech processing my information was inefficient, and I sat for nearly an HOUR listening to him and his supervisor argue back and forth over trivial stuff. After that, I was able to see a phlebotomist and get my bloodwork done. The phlebotomist was kind and good at her job, which kind of made up for whatever had happened before? Overall, really sucky experience and I wish there were other options I could recommend people.

I went to BI's imaging at 1101 Beacon in Brookline for years, and almost every year there would be…read moresome sort of "problem" ranging from a snarly person on the phone, one year they billed an old insurance company and last year they sent my results to a PCP I had not seen since 2014. When I received the appt reminder postcard this year, I decided to do myself a favor and remove one annoyance from my life by going elsewhere. Made an appt at Chestnut Hill, lots of free parking and the woman at the front desk is very nice. While I arrived 10 minutes early (first appt of the morning), I was taken right in by Carol who - it turns out - used to work in Brookline. Great appt, went to Wegman's afterwards and I was on my way. This was a HUGE improvement over my appointments in Brookline!!

Terrible physical therapy! They just print off exercises and…read moregive them to you. Visit is no more than 20 minutes! Yet they are happy billers with your insurance.

They made me wait 30 mins for my appointment (10:20) and let us a guy (Andrew Jacob) who had a…read more12:30 appointment because he flashed a business card at them and said he didn't have to wait. what kind of a system is this?

DO NOT GO TO THE 1180 Beacon Street, Brookline ever! Think incompetent!…read more No person at check in. Only machine. I had an appt at 11:30 and was not seen until almost 2:00. People came and went and no one called me. I tried to ask staff why and they treated me like I was a nuisance. horrible experi

Natasha was amazing! As a nurse that places IV's in others all day long, it's embarrassing that I…read morecan often faint with blood draws (and they often have trouble with my veins). Natasha was quick and painless, got the vein immediately with no issues. I'd request her for every blood draw if I were able to :-)

They want you to book an appointment but only automated options that are a joke and take forever,…read moretheir website will not allow you to provide feedback, they do not want to know

I went to the ED twice for pain management. I have a very painful illness and I went in with my…read morepain at a 10. They did not hesitate when is came to treating my pain. They even offered to admit me to help get a handle on my pain or transport me to where my surgeon is. I have a surgery scheduled for August. My condition is often ignored by doctors and the pain is not taken seriously, so your suffering. But the doctors and nurses at St. Elizabeth's were compassionate and validated the severity of my illness and worked hard to get me comfortable. I will be returning if I need emergency care. I highly recommend.

The care in the Emergency Room and ICU is great, the staff is kind and compassionate however I…read morecannot say the same for the care in other departments. The nursing staff outside of the ICU is just plain rude... I understand that there are staffing shortages across all hospitals but basic human compassion and kindness went out the window in gen med. On top of all that the hospital is filthy- like incredibly filthy. I don't recommend getting treated here unless it's a life threatening emergency and it's the closest thing around.

What an awful experience I have had with this company. I recently had a mole biopsied which was an…read moreextremely scary experience for me. 3 months after I had already paid my bill from my doctor, I was billed an additional fee from this lab- which I totally get it's billing me after insurance paid their part of the bill, that's fine. I promptly paid my bill online and now just got an extremely rude "final notice" with threatening language about collections. Obviously they sent this the next day after the first bill. I would call to confirm they got my payment but they are only open until 4pm? Awful. I will make sure to ask my doctors to use a different lab in the future.

This is my first review, and it won't be my last, but I felt compelled to write a review of this…read moreMRI center. Longwood MRI is an incredible experience (note, if the words incredible and MRI are in the same sentence... you're on the right track). I have gotten one other MRI before so I had negative expectations about the experience. Longwood MRI was affordable, efficient, and most importantly they cared about the care I received. The staff are kind and helpful - the doctor who reads the scan is available if you have any questions about your scan after you get it done. I wasn't surprised to learn that Longwood MRI is a family business. The way they treat their patients is unlike most medical facilities around today: they still do it family-style, with only one center run by a husband and wife. Actually managed to pay 1/10 of the price I would have paid anywhere else without compromising quality.

Worked with this company for 18 years, and also had an MRI as well. They are the best!!…read more Dave