Outstanding experience -- the staff was welcoming, professional, and extremely helpful. Strongly…read morerecommended.

Easy to get in and out quickly. Nice looking environment for a waiting room. I wanted to go…read moreSaturday but they were closed for inspection, that was the only downside but overall positive experience.

I arrived 5 minutes before my appointment and they called me within a minute of checking in and had…read moreme in and out in ten minutes. The nurse was pleasant and professional and found my vein right away. Not all the tests were covered by my insurance and they told me right away and let me say no to some tests. I still agreed and they were very transparent on what I'd be billed and it was a quick in and out. I'm very pleasantly surprised! Only slightly unclear thing is there are a lot of offices nearby so at first I wasn't sure I was even entering the right building, but as long as you match the address and know the suite number from the reminder texts they send, it's easy to get to them!

Their text notification system for checking in doesn't work. I checked in at 1:19 PM, received my…read moretext to register online, filled out the registration, it's 2:26 and haven't been contacted. I'm also not able to make an appointment through their app, it says "An Unknown Error Occurred, Please Try Again after you fill out the form and click schedule." I wasn't called back until after 3pm. Overall a frustrating experience. The only redeeming quality was the phlebotomist was very nice and did a good job.

Hello. I have dealt with quest(ton) diagnostics more often over the last few years, now it seems…read morelike I one of their locations monthly. Uneven seems like a fair place to start. In South Weymouth, I got into a pi$$ing match with a couple of skunks who were short-staffed. I tried to be empathetic with the obviously overworked staff, I dissed Mgt, thinking they caused the logjam. Back & forth, next thing I know, she's done & telling me to leave, you know, before she stabs me again. Twice I was down to Cohasset, smooth as silk, just perfect. One other time, I though I could be a walk-in. I got forgotten about & fell asleep in the waiting area. Later, I just left. Just now I went to the website to book a blood work appointment for tomorrow for my doctor. I spent like 10-15 min creating an account, only to NOT be able to secure my need blood draw time. I have set online appt. for other times, at other times, no problem. They need to really get their act together. I'll see what else I can find, maybe I can do it to myself?

This was my third time at this facility and most definitely the last. I should tell my doctors to…read moreplease never send their patients to this location. Second time I was there waiting for service, I have noticed that they locked the door 15 minutes before closing time. I heard people coming up to the door to find it locked and leaving. So next time when I had to go back with my sick daughter for some lab work, I remembered them closing the doors early, so i went on the website to check they closing time, they were closing at 4:30pm. We can never come in the morning, so as soon as my daughter woke up from her nap (3:35pm), I grabbed her and rushed over to Quest location (about 10 min from my house). While parking my car at 3:55pm I asked my oldest daughter to run in and get in line. When i got the baby out of her car seat and went into the building, I found my oldest coming out, she said that the doors are already closed!!!! On the door there was a hand written note straiting that they close at 4 pm. But I was misled by the website and came on time for 4:30 closing! At that time there was a lady coming out and we walked in. Never have i had to deal with someone so ignorant and insensitive in a medical profession. We were exactly one minute late, I apologized and asked if they can please test my sick daughter. Explained the misleading website closing info (the nurse was aware of it, and said that she needs to tell "them" to change it). I pleaded, and she rudely refused. No heart, no compassion, no understanding especially toward an ill baby! In the past I closed my eyes on the fact that the rest room at the facility is not clean and is used as a public restroom for the whole building (my doctor in the building sent me to Quest to use the bathroom). Public restroom in the lab room 4" away from a lab station where they draw blood! I did not care waiting for up to 30 minutes to get my test done, I did not even care waiting for additional 20 minutes while nurse called my doctor directly! to find out how to do a lupus test he ordered (she did not know how to enter it into the system and could not find it). but this time was a true shock! I can understand anything, but terrible treatment at a medical facility. And with Mt Auburn Hospital literally right around the corner, why would I even want to go into this terrible destructive and unsanitary environment. I ended up going to Newton Wellesley (just happened to be driving by) and we had to wait for an hour, but people were so professional, nice and friendly especially toward children - that we actually had a good time there. As far as Quest goes - clearly they must train people not just draw blood, but to actually treat their jobs as a business - to treat clients with respect and strive to provide great service. As one hopeless location can completely destroy an image of a whole corporation, as in our case.

Every time I need to get my blood drawn here, I think maybe the next visit will go better than the…read morelast. I am always wrong. The online appointment scheduler is convenient, and I didn't wait too long in the waiting area before being called back for my appointment. However, the lab tech processing my information was inefficient, and I sat for nearly an HOUR listening to him and his supervisor argue back and forth over trivial stuff. After that, I was able to see a phlebotomist and get my bloodwork done. The phlebotomist was kind and good at her job, which kind of made up for whatever had happened before? Overall, really sucky experience and I wish there were other options I could recommend people.

Had a 1:30 appt. Did not get seen until 2:00pm. Workers there could not care less. No urgency. No…read morerespect for people's time. Absolute joke of an establishment.

Terrible physical therapy! They just print off exercises and…read moregive them to you. Visit is no more than 20 minutes! Yet they are happy billers with your insurance.

After complaining of abdominal pain I had the privilege of waiting 3 hrs for testing. Furthermore…read morewhen I V was pulled out I bled all over the parking lot! I guess you have to be passing out, heavily bleeding to be seen! Terrible place!

They made me wait 30 mins for my appointment (10:20) and let us a guy (Andrew Jacob) who had a…read more12:30 appointment because he flashed a business card at them and said he didn't have to wait. what kind of a system is this?

DO NOT GO TO THE 1180 Beacon Street, Brookline ever! Think incompetent!…read more No person at check in. Only machine. I had an appt at 11:30 and was not seen until almost 2:00. People came and went and no one called me. I tried to ask staff why and they treated me like I was a nuisance. horrible experi

Natasha was amazing! As a nurse that places IV's in others all day long, it's embarrassing that I…read morecan often faint with blood draws (and they often have trouble with my veins). Natasha was quick and painless, got the vein immediately with no issues. I'd request her for every blood draw if I were able to :-)

I've never had a worse customer service experience in my life. Although the lady at front desk was…read morenice, the tech that drew my blood was incredibly belligerent, angry that she had to print the orders my physician had placed and berating me throughout the encounter. Go anywhere else if you can

I went to the ED twice for pain management. I have a very painful illness and I went in with my…read morepain at a 10. They did not hesitate when is came to treating my pain. They even offered to admit me to help get a handle on my pain or transport me to where my surgeon is. I have a surgery scheduled for August. My condition is often ignored by doctors and the pain is not taken seriously, so your suffering. But the doctors and nurses at St. Elizabeth's were compassionate and validated the severity of my illness and worked hard to get me comfortable. I will be returning if I need emergency care. I highly recommend.

The care in the Emergency Room and ICU is great, the staff is kind and compassionate however I…read morecannot say the same for the care in other departments. The nursing staff outside of the ICU is just plain rude... I understand that there are staffing shortages across all hospitals but basic human compassion and kindness went out the window in gen med. On top of all that the hospital is filthy- like incredibly filthy. I don't recommend getting treated here unless it's a life threatening emergency and it's the closest thing around.

What an awful experience I have had with this company. I recently had a mole biopsied which was an…read moreextremely scary experience for me. 3 months after I had already paid my bill from my doctor, I was billed an additional fee from this lab- which I totally get it's billing me after insurance paid their part of the bill, that's fine. I promptly paid my bill online and now just got an extremely rude "final notice" with threatening language about collections. Obviously they sent this the next day after the first bill. I would call to confirm they got my payment but they are only open until 4pm? Awful. I will make sure to ask my doctors to use a different lab in the future.

Worked with this company for 18 years, and also had an MRI as well. They are the best!!…read more Dave

Their equipment may be aging or in need of a callibration…read more The Table was vibrating fiercely during the last half of study and loud enough to drown out the voice of technician throught the headphones - never heard a word they said. The repeated tactic of desk staff attempting to pre-collect a fee well in excess of co-pay by claiming they could "see in insurance computer system that my deductible had not yet been met" is a smarmy tactic. One that undermines the professionalism one expects from an extablished practice. This in an of itself will dissuade me from returning.