This lab is great! Yes, 95% of the time it IS staffed by one person, so don't come here if you're in a hurry (but then again, who would go to ANY lab for blood-work with a time constraint??). My wait times have varied from 0 minutes (I was the first of the day) to a little over an hour (when the waiting room is completely full), it all depends on when you go. I've been going to the same Quest for.. 2 years now about once a month to get my INR checked. And honestly, this place has made me a little spoiled. The woman that runs the lab, Nancy, is probably the nicest woman I've ever met. She greets me every time I walk through the door, loves to chat, and gets my vein EVERY time (my veins are tiny and if I go anywhere else they often miss multiple times.. sorry if that's TMI). She even deals with calling the Dr's if my standing order has expired. :D The other woman who is there when Nancy is out is also wicked nice (I think Joanne is her name). For people that don't know any better, you should treat your phlebotomist the same way you treat your stylist! At least that's what I do. You obviously won't be sitting in the chair as long.. but the feeling is the same. Joke around, chat it up, and give hugs if you're a regular! They will remember you, and trust me.. the whole experience is a LOT better if they like you (even if it's a one-time visit). To the person that reviewed this before, that was right about the same time that the building was going through major remodeling and yeah, things were a little hectic/out of place during that time. But trust me, she didn't like how crazy things were then either (you try not having an access to half your files, a working phone, etc) read more

I've never had a worse customer service experience in my life. Although the lady at front desk was nice, the tech that drew my blood was incredibly belligerent, angry that she had to print the orders my physician had placed and berating me throughout the encounter. Go anywhere else if you can read more

The outside of the lab area was really hot (probably 20 degrees warmer than the inside) and the lab had AC units on the inside. The front desk window was covered up by signs and you checked in through a machine. Just felt weird and not very human. Weird that this is right by such a great hospital and health care area. The person who took my blood work did great but took a bit to find a vein. read more

Awful service. I was early for my appointment and my order was not yet available. The staff refused to see me or let me wait even though there was no one else there for an appointment. Really rude and unaccommodating. read more

If I could review 0 stars I would. Very rude employees, place is very unsanitary and has things falling apart everywhere, and very unorganized. I went for a single blood test, and the woman drew 3 extra labs. Ive always been fine with blood draws, but she blew my vein and I've had a bruise and pain for a few days. I almost passed out when I left. Do not go here. read more

Quest Diagnostics - lab - Laboratory Testing Near Me - Boston, Massachusetts

The staff is extremely rude and condescending. They yelled at and berated me for the entire appointment. Terrible customer service and severely understaffed. The facility is disgusting and looks like a jail cell. There are also issues when making appointments via phone or online. Believe these negative reviews and don't go there. read more

The worst place I never been! Terrible experience. I went to this place to get my blood drawn and the staff's behavior was completely unacceptable. Zero friendliness, zero willingness to help, and a rude attitude toward every customer. They didn't resolve anything at all and made it seem like asking questions was an inconvenience. It's unbelievable that a healthcare-related facility treats people this way. I would not recommend this place under any circumstances. read more

Appears to have no staff, long wait, TV was so loud, played Elmo over and over & to top it off a cockroach landed on my leg so yeah never coming back. Shocked this is connected to Boston Children's. read more

Quest Diagnostics - Cockroach. - Laboratory Testing Near Me - Boston, Massachusetts

The staff was speedy and kind, and found my hard-to-find veins with no fishing. Very easy visit.

Horrible customer service. I had a late appointment but decided to go in 4 hours early to go on the standby list. Checked in and waited 1.5 hours and noticed that other standby patients that arrived after me were going in before me. One thing to note is that there is no receptionist, so when I saw the nurse calling the next person, I explained my situation. She replied to me in a very nasty way, saying that I would have to wait for my appointment as that was my choice. I calmly asked if there was any other option as I had already been waiting for 90 minutes. She was nasty back saying that she already told me that it is what it is. She would only see my at my appointment time. At one point, there was no one waiting, and she still did not call me. Extremely frustrating and disappointing. read more

They are horrible. HORRIBLE customer service. i went there for a urine test for my new job, I had put my name on the list. After peoples names were called but never showed, but there was one guy before me so he went first. After he was almost done with his test, a woman comes in with her kids and she was probably one of the people whose name was called. after that the assistant assists her before me. i didn't mind but i was going from different locations just to do this test because none were "able to do it" or "don't test it" it's so soooo frustrating. so the lady starts doing her tests but she's kept coming in and out of the bathroom ... for at least 25 mins. Then she's almost done so i'm waiting to be called (right?). Wrong. The assistant CALLS and other person who came after me and i was just fed up. so i asked the assistant what's going on because i was skipped. she starts saying that the machine wouldn't let her do any test and that it was already 3pm or so. when i tell you i was flabbergasted, I WAS. MIND YOU i had to pay for parking for an appointment that never happened. horrible care , horrible service. 0 stars read more

I called customer support to go through the validation procedure. And since English is not my native language, I struggled to spell my email correctly. In response, your representative mumbled "Jesus Christ," and when I confronted them by saying, "My native language is not English; I do not get why you would be so impatient," they doubled down and gaslighted me by saying, "I am not impatient; I am just trying to help you." read more

I had a negative experience talking to a nurse at 1180Beacon . My English is not that good and i've just asked my nurse once again about instructions to do preemployment tests. She yelled at me and it was really frustrating :(( I just thought that probably she had a bad day or something else ,so I went without saying anything. but that was little disappointing . read more

Do not come to this office in Longwood. Very bad experience! Hard to find a parking space. I spent almost one hour looking parking, then arrived the office at 3:36pm, but the lady said they close at 4pm and I came in too late! By the way, I feel the all good reviews might be fake. read more

leaving a review to balance out the negatives, they were able to see me with no scheduled appointment within 30 minutes. People are working are a bit direct just because it's two staff for the whole facility, but are respectful read more

Poor service!!! Employee are very rude. I understand it's busy but if patient is walking in please let them know it will be long wait. My dad was there and waited for more than 3 hours. The lady didn't even let my dad know it will be long wait and they might not take him in... Not helpful and rude read more

They lost my test results. My doctor never received any of the labs I had done. They're completely incompetent. Not the first time I've had issues, but they own every lab on Cape Cod. We have no options. read more

If I could rate 0 stars I would. They lost my bloodwork and when I was trying to figure it out they were belittling me the whole time. At one point I decided to leave and said It was a waste of my time, I was on my way to the door and the lady at the front desk said "I don't understand why you're mad at us we can't do anything," I replied I wasn't mad at them I was just mad at the situation in general. As I was on my way out the door she raised her voice at me again and said I just don't understand why you're upset we can't do anything in an extremely belittling and disrespectful tone. Im autistic and I was attempting to leave so I did not have a meltdown. After she said that I got extemely upset and replied I didn't know why she was still talking because I was leaving and then I left. Extremely unprofessional behavior and treatment of patients and I will not be returning read more

When I checked in, I was given a wait time of 15 minutes, displayed on a monitor above the check in desk. It took nearly 40 minutes to be seen. More importantly, after waiting in a small dingy office for that long and getting my blood drawn, my doctor called me a couple weeks later because Quest never sent her the results. She asked if I went, and I said I did. Then she contacted Quest, called me back, and asked why I didn't fast for the draw. Uhh, I DID. Quest apparently told my doctor that the blood was unusable because I hadn't fasted, so they disposed of it. They never even ASKED if I fasted. I'm pretty sure the woman who drew my blood didn't even know what I was being tested for. I'm convinced they mishandled my sample or lost it and made up some bullsh*t excuse. Now I have to get my blood redrawn. Needless to say, I'll be going to another clinic. read more

I've been to this quest twice now and the women working here are so hardworking and get you in and out QUICK! And I mean within 10-15 min. I was a walk-in and was still out so quickly which neverrrrr happens at any kind of medical facility in general. Alexa was super helpful with taking the time to email me back about my concerns before I came in. But the two women I met today (didn't catch their names) were lovely as well. Thank you! read more

Unfortunately, the date I set for my appointment was the same day that there was a blizzard! No problem, I thought, I'll just check the website first to see if this location is closed. I did, and although other locations specifically said they were closed due to the weather, Quest in Longwood did not include a notice like this. Therefore, I assumed they were open and went, only to find at the door that the lab was closed. Later, I got an email nearly 3 hours after my appointment was scheduled which notified me that my "upcoming appointment" had been cancelled due to inclement weather! I've never been to this Quest Diagnostics location before, so I'm not sure if this location is always this disorganized and unprepared. Maybe I should've just cancelled the appointment outright, but regardless, Quest should have updated their website, given me a phone call to notify me that the location was closed, or sent out the email before the time my appointment was scheduled to happen! read more

What is the point of making an appointment if you arrive and they just put you in line with all of the walk ins? I have been waiting for over an hour for an appointment that I pre-booked. They really need to work on their business practices. They have one person handing reception, testing, and paper work by herself... That is a guarantee of a bad experience when they are dealing with this number of people. Basically, find a different location or a different company. Edit - the technician was very nice and helpful when she was able to get me in. They needed a lot of blood for the tests that they are running and I came close to passing out and she was very responsive in getting the situation under control. Quest really just needs to get her some more staff support. read more

I've had multiple negative experiences at this location over the last 5 years and try to avoid it whenever possible (traveling 60 minutes round trip out of the way to go to a different Quest location). As others have said, it is often staffed by only one person so it can take a long time to be seen--I've often waited at least an hour. Some of the staff are very curt, not surprising given their high workload per person. The new self check-in doesn't always work and digital wait times are often wrong (underestimated). The waiting room is cramped and often smells. I've submitted feedback about the worst experiences directly to Quest without getting a response. read more

Very enjoyable experience. I must stay I was first intimidated by the women working at the desk but once she welcomed me in I felt better. I overheard her say only 3 mins allowed to take the urine sample asbi got nerves but again she calmed my nerves completely n she was very nice and the wait was not bad at all. This is a one person job so I don't understand why the negative remarks. Plus the office is oh so big 2 ppl working would be a crowd. I would definitely recommend this place. read more

Quest Diagnostics - The entrance :) - Laboratory Testing Near Me - Boston, Massachusetts

Every experience I've had in these labs has been awful. You sign up with an appointment ahead of time, but when you get there and check in they put you in line with the walk ins anyway. The employees have all been really rude to me each time I go for a test and are extremely condescending about having the random paperwork they need. Ive never been and had a simple test be quicker than 45 minutes. I definitely do not recommend going here and I'm extremely annoyed with my experiences here. read more

Had a really unfortunate experience at quest. First tried to call to set up a last minute appointment but couldn't talk to a real person and had to deal with the automated system which only offered appointments for the following week. It wasn't until the very end of the call that it stated " of course walk ins are always welcome". This automated system also stated that the clinic was open until 5 so I was surprised and very frustrated when I showed up at 4:15 and was greeted by an angry employee who angrily told me that drug screening stopped at 4 and said I could take a picture of the hours posted on the door. I understand it was not necessarily this employee's fault that this was not stated on the phone, but an inappropriate attitude as a front line representative at quest just displayed such poor customer service. This employee also made no attempt to offer me another time to come in and just seemed in a rush to get me and another patient out. Do not recommend. Especially for a place that is an elective clinic that the patient may opt to go to. read more

This place is managed by only one person (About 70 Years old), who takes her own time to get things done. It took me 30 Minutes to get there. I was the 5th guy in the queue, I spent 50 minutes waiting and she took care of only 2 guys. Politely i asked her how long it might take more, She told me that i just got there (50 Minutes) and that there is be more time. I had to strike off my name, get out from there and take another appointment at labcorp some 10 miles from this location. Moral of the story: Be prepared, worst customer service you will ever have. Only one old lady managing everything even front desk. They are rude to customers. I just had a drug test as part of my new job. I was late 2 hours to work and my manager got mad at me. All this for no job done. read more

Wonderful experience here. I had to get two blood tests, arrived at around 3 and waited maybe 25 minutes. The woman staffing the lab and front desk was incredibly kind and gentle, she kept me calm and definitely knew what she was doing. Very impressive and efficient as she was the only one there. I will definitely be back for any future testing. read more

This laboratory is horrible. It appears to be entirely staffed by ONE PERSON. I waited in line ONE HOUR, during which the person running the place saw only two people. And when it finally was my turn to speak to her, she told me I didn't have the right prescription/paperwork. I would recommend NEVER visiting this lab, it was poorly kept, poorly staffed, and unprofessional. read more

After my first and last visit, I will never to return to this Quest despite it's convenient location. Came for a routine blood draw. The person manning the front desk was not friendly, not accomodating, asked me to get off my cell phone even though I was the only person in the wait room for 45 minutes. For blood draw itself, stick was painful and despite my good veins, managed to blow up the vein leaving a bruise that lasted 2 weeks. How might you fare here with poor veins? Shudder... read more

They make you wait (even with appointment) but the lady that does blood work is really nice and helpful. Make sure you take all paperwork printed out - they don't accept emails. read more

I opened up an account just to be able to review this place. Yes, there is only one person working here and that along with the reviews made me extremely nervous as I have had numerous bad experiences having blood drawn. I have been painfully poked and prodded in the past due to "deep veins", "small veins" and whatever other reasons the people drawing blood would give. So only speaking as to the nurse's ability to draw blood from a difficult patient - she was very patient and compassionate with me. She put me at ease and I barely even felt the needle. She didn't rush the process and her priority was giving me the most painless experience possible. I am extremely grateful to her for that and would go back there to get any blood work I needed in the future. read more