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    Quest Diagnostics

    5.0 (1 review)
    Open 8:00 am - 1:00 pm, 1:30 PM - 4:30 PM

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    2 years ago

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    LabFirst

    LabFirst

    1.0(2 reviews)
    8.7 mi

    If there was a 0, i would give them a 0! They messed up a billing to BCBS on a standard blood lab…read morereport to a local physician as part of an annual physical, all of which was covered under the BCBS plan 100%. After explaining that to them, they came back 60 days later demanding payment and threatening legal action for a $497 lab report. My wife paid the $497 via credit card, thinking she was in the wrong. I called BCBS and got them involved and come to find out LABFIRST messed up BCBS filing for payment and then had come after us . BCBS paid after i got them both on the phone and helped mediate, but the real BCBS price was $33.13, an overbill to me the patient of $463.87 on a $33.13 BCBS acceptable charge!!!!!!!!. 3 months and many phone calls later... Labfirst agrees they owe me back my $497 and have been paid by BCBS and now for the last 3 weeks say they have "processed" the refund and i should get the refund in 3-5 days. Now, over 21 days later. they claim they dont know where my refund is but it shows as having been processed 3 weeks ago!!!!!

    Places like this shouldn't be able to collect on any balance they haven't billed to the insurance…read moreor to the patient within a reasonable period of time like maybe 90 days! Sends me a bill from some lab they say they did SEVEN MONTHS AGO! The broken English speaking billing lady simply says it has been "pending in their system" for this 7 months. They never filed any insurance ( a problem in itself that makes the bill $621 when it will likely ultimately be less than $20) and they never sent me a bill before now. This is the second time they've done this except last time the bill was almost a year old!

    Quest Diagnostics - laboratorytesting - Updated May 2026

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