I'm here because they did not process my blood on the day it was delivered. A courier brought them the blood on Friday and they waited until Monday to test it. So it gave faulty high readings. I have monthly in home IVIG, for over a year and for some reason they didn't process my blood within their agreed upon time. So now I had my infusions in the first half of the day and I showed up when they reopened at 1:00 pm. It's almost closing time and I'm still waiting, so I'm concerned that again I won't get the proper test within my doctors parameters. There are two people who come into the waiting room, wearing mask, with very soft voices, not bothering to look toward the group they are speaking to. So the 9 people in the waiting room are struggling to understand them. One of the two has a strong foreign accent to add to the difficulty. I'm uncomfortable with the anger level in the room. I'd be glad to teach free customer relationship skills like making eye contact, speaking loudly and clearly, being kind, and paying attention to the emotional state of their customers. I don't feel well after my infusions and this is a horrible experience for me and my wife, waiting in the car.
Edit: Sure enough, I was the very last patient to be called for the day. They claimed they called my name and I did not respond. I told the girl that someone got up and got served each and every time a name was called. So, did someone else get my lab work done? Here is irony. The blood work they botched was to check for kidney damage, which can happen without adequate hydration. To avoid kidney damage I always stay home and drink tons of liquid, to the point I must urinate every 10-15 minutes. Today I spent a 1/2 day without a drop of liquid intake because I didn't want to be in the restroom when they called my name. I've developed a headache, another sign of inadequate hydration. I was also told I may have to pay for this 2nd test out of pocket. What's the Hippocratic oath? At least do no harm. read more
