I had to stop in for a visit to give routine labs. The service was great. I made an appointment…read moreonline. Please note that if you make an appointment online, it gives you the option to check in when you arrive and wait in your car and they'll notify you when they are ready. You can also choose to go in and check in at the kiosk and wait in their waiting area. Please go in and check in at the kiosk. I made the mistake of checking in on my phone. It was getting close to my appointment time and I still hadn't gotten a call. After about 10 minutes, I just decided to go in. I went in to the waiting area. Just as I sat down, they came out and did a last call for my name. They told me that they were about to remove my slot because they thought I was a no show. I explained that I did the check in/wait in car option. They told me that it was there doing COVID and it was never removed as an option. This moreso falls on their corporate office to have the option removed. The staff was very nice and understanding. So I felt a little more at ease. This was my only issue, as parking was great and it was a nice location.

The new location is clean, professional, and not busy as of yet!!! It's always nice when you can…read moreget in, done, and out without a hassle. Certainly willing to use this location more often even though it's a bit farther from my house.

I got my blood drawn from here and mentioned clearly that I had a fear and tend to pass out. The…read morenurse acknowledged this but as I started to cry she told me repeatedly to calm down even though my arm wasn't moving. She also poked me 5 different times and called me hysterical even though I wasn't doing anything. She was extremely condescending and this was the worst experience I have had drawing blood. If there was a 0 star I would rate it 0.

I came here for a drug test that I had an appointment for and was able to get in and out in under…read more20 minutes.

Been admitted for depression several times, love my psychiatrist, like the staff, love the people…read morewho run the classes/groups. Different groups are held pretty much all day. I do telehealth with my psychiatrist bc I live 70 miles from Birmingham. However, the last time I was there I did not like it. My psychiatrist did come to see me but he is concentrating on private practice. Was not there everyday as I was used to and was replaced by some crummy woman. A lot of the desk staff was no longer there, it was a drag. If I went as a new patient I probably wouldn't feel this way. I just don't like unexpected changes.

Came through ER at 2:30 pm & was admitted for low BP (70/ ?). Got a room at 8am the next day. The…read morestaff had to ask me why my husband was here cause they weren't given any info. IV fell out, no pillows provided (which caused a kink in his neck). At this moment he has been here for 22 hours & not been provided food or water. No doctor has seen him. This place is an absolute disgrace. We are stuck here but I am considering taking him to another hospital. Wednesday day 3 & we still have NOT seen a doctor & even nurse staff is scarce. IV left unhooked but on a no food or fluid diet. He will be taken home today (against no doctor to order) if I still never see one

The Lab Technician ,that drawn my labs, did use sterile technique per Universal Precautions. She,…read morewas very pleasant, warm smile, with a nice personality. Their work area, was clean, no odor, trash, noise just a nice atmosphere, to be at, during the time, that you need to be in their.

From the owner: Weather Alert: Hurricane activity is severely impacting Quest locations across the Southeast. We…read moreask that patients please double check your appointment status to ensure your designated Patient Service Center is operational.

Places like this shouldn't be able to collect on any balance they haven't billed to the insurance…read moreor to the patient within a reasonable period of time like maybe 90 days! Sends me a bill from some lab they say they did SEVEN MONTHS AGO! The broken English speaking billing lady simply says it has been "pending in their system" for this 7 months. They never filed any insurance ( a problem in itself that makes the bill $621 when it will likely ultimately be less than $20) and they never sent me a bill before now. This is the second time they've done this except last time the bill was almost a year old!

If there was a 0, i would give them a 0! They messed up a billing to BCBS on a standard blood lab…read morereport to a local physician as part of an annual physical, all of which was covered under the BCBS plan 100%. After explaining that to them, they came back 60 days later demanding payment and threatening legal action for a $497 lab report. My wife paid the $497 via credit card, thinking she was in the wrong. I called BCBS and got them involved and come to find out LABFIRST messed up BCBS filing for payment and then had come after us . BCBS paid after i got them both on the phone and helped mediate, but the real BCBS price was $33.13, an overbill to me the patient of $463.87 on a $33.13 BCBS acceptable charge!!!!!!!!. 3 months and many phone calls later... Labfirst agrees they owe me back my $497 and have been paid by BCBS and now for the last 3 weeks say they have "processed" the refund and i should get the refund in 3-5 days. Now, over 21 days later. they claim they dont know where my refund is but it shows as having been processed 3 weeks ago!!!!!

I had to get a "Blueprint for Wellness Program health screening for my employer health plan credit…read more I scheduled one here. I walked in at exactly the time of my appointment (I burned more time looking for the exact location than I thought I would). They had me back within about 3 minutes of my arrival. All three employees I encountered were nice and professional. The whole visit was also quick. I would definitely recommend using them for this service. Just a note, if you are going for the first time as I was, look at a map of Brookwood Medical Center in advance. You have to wind all the way through the campus to the back side. I looked at the map but accidentally ended up getting back on the ramp that forced me back onto HWY 31, so then I had to get back off at the Lakeshore exit and start over in driving through the hospital campus. I missed my turn because there is no sign for Quest Diagnostics on the main signs at Brookwood. But once you snake your way back to the back side of Brookwood the address number on the building "513" is in large numerals and easy to see. Parking under 30 minutes is free, and I was easily in and out in under 30 minutes having set an appointment in advance.