I had to stop in for a visit to give routine labs. The service was great. I made an appointment…read moreonline. Please note that if you make an appointment online, it gives you the option to check in when you arrive and wait in your car and they'll notify you when they are ready. You can also choose to go in and check in at the kiosk and wait in their waiting area. Please go in and check in at the kiosk. I made the mistake of checking in on my phone. It was getting close to my appointment time and I still hadn't gotten a call. After about 10 minutes, I just decided to go in. I went in to the waiting area. Just as I sat down, they came out and did a last call for my name. They told me that they were about to remove my slot because they thought I was a no show. I explained that I did the check in/wait in car option. They told me that it was there doing COVID and it was never removed as an option. This moreso falls on their corporate office to have the option removed. The staff was very nice and understanding. So I felt a little more at ease. This was my only issue, as parking was great and it was a nice location.

The new location is clean, professional, and not busy as of yet!!! It's always nice when you can…read moreget in, done, and out without a hassle. Certainly willing to use this location more often even though it's a bit farther from my house.

I got my blood drawn from here and mentioned clearly that I had a fear and tend to pass out. The…read morenurse acknowledged this but as I started to cry she told me repeatedly to calm down even though my arm wasn't moving. She also poked me 5 different times and called me hysterical even though I wasn't doing anything. She was extremely condescending and this was the worst experience I have had drawing blood. If there was a 0 star I would rate it 0.

I came here for a drug test that I had an appointment for and was able to get in and out in under…read more20 minutes.

Dr. Eli and Farinna Willis took great care of me and my baby during my birthing and labor…read moreexperience and that's all I will say regarding my labor and delivery experience of 2021 because I don't want to down talk the experience I had with the nurses! Dr. Willis even allowed me to switch to her services while I was 25 weeks pregnant which turned out to be the best decision that I could've ever made for myself and my baby. If my husband and I ever plan a second child I will definitely return to the care of this physician group ONLY! They are the only two ppl I trust to birth my children in this entire state as a California native.

Our daughter gave birth to our grandson on January 3, 2025, under the care of Dr. Christina Maddox…read more To preface, I have been a patient at Brookwood Medical Center for over 30 years. I gave birth to my daughter in 1993 with Dr. Robinett and have since entrusted my care to Brookwood. Currently, I see Dr. Maddox and recommended her to my daughter as well. We both appreciate Dr. Maddox's attentiveness and thorough approach. However, I am posting this review with concerns regarding the care my daughter has received post-delivery and the treatment we experienced during her hospitalization. Following her C-section, a 7-day bandage was placed on her incision, preventing us from monitoring her healing. When the bandage was removed, we noticed redness, and shortly thereafter, our daughter began feeling unwell. Upon contacting the after-hours line, she was advised to go to the emergency room, where she was admitted due to a serious infection. This entire situation has been emotionally taxing , especially being separated from her newborn while undergoing treatment. We were initially informed by OB ED nurses that the baby could stay with her as long as I remained present to care for him since he was no longer a patient. While we appreciated this flexibility, the support we received from staff was inconsistent and, at times, dismissive. For example, when we moved to a room (on the 6th floor) from the ED, we had to plead with the nurse on duty, Tamika Reeves, for basic supplies like diapers and wipes. My husband had packed a small bag for the baby, but it was insufficient, and since it was late, we had to wait until the next day to order additional items. On January 13 at 8:49 PM, when we asked for a bottle of formula because our daughter wasn't producing enough milk and needed rest, the assigned nurse, Anna Brett Williamson, informed us it was against policy to provide formula since the baby wasn't a patient. When I requested to speak with the charge nurse, I was disheartened to learn it was Ms. Reeves again, who previously was unhelpful. After decades of being a loyal patient, I am deeply disappointed with the lack of compassion and support we experienced. Denying a single bottle of formula to a newborn, especially under these circumstances, is inexcusable. Furthermore, I am left to question whether our daughter's infection could have been prevented had a different approach been taken with her incision care. The level of care we received during this critical time is indicative of the decline in the quality of service. This experience has led me to reconsider continuing my care with your hospital and to understand why others have expressed similar concerns in online reviews. I hope this feedback is taken seriously, as no family should have to deal with this kind of situation.

The Lab Technician ,that drawn my labs, did use sterile technique per Universal Precautions. She,…read morewas very pleasant, warm smile, with a nice personality. Their work area, was clean, no odor, trash, noise just a nice atmosphere, to be at, during the time, that you need to be in their.

From the owner: Weather Alert: Hurricane activity is severely impacting Quest locations across the Southeast. We…read moreask that patients please double check your appointment status to ensure your designated Patient Service Center is operational.

If there was a 0, i would give them a 0! They messed up a billing to BCBS on a standard blood lab…read morereport to a local physician as part of an annual physical, all of which was covered under the BCBS plan 100%. After explaining that to them, they came back 60 days later demanding payment and threatening legal action for a $497 lab report. My wife paid the $497 via credit card, thinking she was in the wrong. I called BCBS and got them involved and come to find out LABFIRST messed up BCBS filing for payment and then had come after us . BCBS paid after i got them both on the phone and helped mediate, but the real BCBS price was $33.13, an overbill to me the patient of $463.87 on a $33.13 BCBS acceptable charge!!!!!!!!. 3 months and many phone calls later... Labfirst agrees they owe me back my $497 and have been paid by BCBS and now for the last 3 weeks say they have "processed" the refund and i should get the refund in 3-5 days. Now, over 21 days later. they claim they dont know where my refund is but it shows as having been processed 3 weeks ago!!!!!

Places like this shouldn't be able to collect on any balance they haven't billed to the insurance…read moreor to the patient within a reasonable period of time like maybe 90 days! Sends me a bill from some lab they say they did SEVEN MONTHS AGO! The broken English speaking billing lady simply says it has been "pending in their system" for this 7 months. They never filed any insurance ( a problem in itself that makes the bill $621 when it will likely ultimately be less than $20) and they never sent me a bill before now. This is the second time they've done this except last time the bill was almost a year old!

I had to get a "Blueprint for Wellness Program health screening for my employer health plan credit…read more I scheduled one here. I walked in at exactly the time of my appointment (I burned more time looking for the exact location than I thought I would). They had me back within about 3 minutes of my arrival. All three employees I encountered were nice and professional. The whole visit was also quick. I would definitely recommend using them for this service. Just a note, if you are going for the first time as I was, look at a map of Brookwood Medical Center in advance. You have to wind all the way through the campus to the back side. I looked at the map but accidentally ended up getting back on the ramp that forced me back onto HWY 31, so then I had to get back off at the Lakeshore exit and start over in driving through the hospital campus. I missed my turn because there is no sign for Quest Diagnostics on the main signs at Brookwood. But once you snake your way back to the back side of Brookwood the address number on the building "513" is in large numerals and easy to see. Parking under 30 minutes is free, and I was easily in and out in under 30 minutes having set an appointment in advance.