Quest Diagnostics advertised that they accept walk-ins, but their employees don't actually accommodate them. At one point, every patient waiting was a walk-in, and not one of us was called in. The next patient who came in had an appointment and was immediately called in. When we (walk-ins) asked when we would be serviced, the staff continued to say they had to take appointments first. We told them what we had observed, but this continued. It was so obvious what the employees were doing, that we started asking each person when they arrived if they were a walk-in or had an appointment. Some patients even arrived 30 minutes early for their appointment and were taken care of. It was as if the staff waited for scheduled appointments to arrive before calling the patients to the back. One walk-in patient arrived at 10:30 a.m. and was still waiting at 2:50 p.m. She had just had surgery too. This is sad! Please don't advertise that you take walk-ins if you don't want to accommodate them. This is absolutely wrong. read more

Do not come to this place as a walk-in. I got there when they opened and I waited till 12 PM and they weren't able to see me. I needed to get blood work done in order to get medication I need do not come to this location, go to any other request or LabCorp. AND THEN AT THE END I HAD TO PAY $8.75 EVEN AFTER VALIDATION. I DIDNT GET MY LABWORK DONE. read more

Waited over two hours for a walk in. There's nobody you can talk to. Absolutely terrible service, and the lady who drew my blood was still in training and was the most painful experience I've ever had dry blood never coming here again. Absolute worst read more

Quest Diagnostics continues to impress. My visit to this location today was smooth and efficient--my appointment started on time, and the technician did an excellent job with the blood draw. What more can you ask for? Some reviews knock Quest for not having a receptionist, but let's be real--this isn't a doctor's office. It's more like Valvoline or In-N-Out: they focus on doing one thing, and they do it very well. I have an account and get monthly labs done. You choose a time slot, arrive about 10 minutes early, check in via text, and then wait for your name to appear on the screen--kind of like the DMV, but better. I've used several locations across LA, plus one in Berkeley and another in NYC while traveling. The experience has been consistent across the board. Kudos to Quest for running such a well-oiled operation. read more

I was very, I mean veryyy hesitant on going here because of all of the reviews. I'm not the best with getting my blood drawn so I wanted a 10/10 spot but my doctor wrote my form for quest, and this was the closest location. (I feel like all the reviews and stats for quest is low). This was actually the best experience I've had getting blood drawn. Just call quest, schedule appointment. ONLINE, was way more difficult, highly recommend just calling and setting up that way. Nina was the sweet woman who helped me, made it so smooth, was very kind. I also maybe waited 5 minutes past my appointment. Very easy experience. read more

My phlebotomist, Daisy, was great. Make sure to schedule an appointment ahead of time, the waiting room gets packed.

Zero stars. Worst Quest location I've ever been to. Bathroom where specimens are required are under equipped with paper goods and wipes. No hot water or hot air to dry your hands. Because of an earlier doctor's appointment I was more than ten minutes late so had to go standby. Check-in machine was functioning improperly. I've been waiting 2 1/2 hours so far and they just told me they can't draw blood anytime soon. Patient care , if it occurs, here is an accident and not a value. Try another location! read more

I had an extremely frustrating experience at Quest Diagnostics today. I scheduled my appointment a month in advance for a very specific day due to medical reasons, yet when I arrived, they claimed they had no record of it--even though I had my confirmation number, email, and lab order. Instead of honoring my scheduled time, they told me there was nothing they could do and that I would have to wait at the very end of the line, pushing my estimated wait time to 3:10 PM when my original appointment was for 8:20 AM. Additionally, there was no staff available to assist with check-in--just a kiosk--which made communication incredibly difficult. For a medical facility handling time-sensitive and essential tests, this level of disorganization and lack of customer service is unacceptable. I would not recommend this location to anyone who values their time or needs reliable care. The photos attached are old. They do not have an opening where you can speak with the workers. It's just a kiosk in a closed room. read more

The reception window is permanently boarded up. Good luck if you have a question while waiting. Definitely make an appointment- there was only one slot available. Once inside, the lab techs were super nice and professional. read more

Their system crashes and they let you just sit there in the lobby without telling anyone

So let me get this straight - I have to wait a week to make an appointment... just to pick up a collection kit? And then wait 45 minutes in the waiting room anyway once I show up? And then wait *another* two weeks to set another appointment just for dropoff? Whatever the business model is for this company, it's completely broken - and they clearly know it, which is why there's a kiosk rather than any chance of speaking with a human being. To say this place is frustrating is underselling it completely - the upper management has set these employees up to fail, but where else are we gonna go for necessary medical testing? If it wasn't absolutely required for me to do so, I would rather get a root canal at the DMV than have to come here again. read more

The scented plug in's are problematic for sick patients with upper respiratory issues such as a virus or asthma. Quest should quickly consider not using the plug in's and keep their patients safe from asthma triggers , migraine sufferers and respiratory patients. read more

1star is a joke. Zero stars. Got there 15 min before my appointment (10 min was suggested). I saw lots of people waiting and asked if any of them were the ones waiting on times already 20 min past what the check in kiosk said. So that clearly meant I would be at least 20 min past my time. I tried to change my appointment on the website but it rejected my confirmation code which I used to sign in with. Then it rejected my email and phone as alternate. I left with at least one other person then had to pay for parking. F*ck you quest. Pathetic. read more

The worst service ever! Never go there. Pick any other location. I had to wait 3 hours as a walk-in. Seriously? It takes 5 minutes to do blood work. Even people with appointments had to wait 15 minutes. Why? Why can't you organize properly? You think you're doing something extraordinary? You do BLOOD WORK! Maybe hire more people instead of relying on automation? Think about it. What's your problem? Why should people waste so much time on you? If you can't handle walk-ins, then don't take them, or at least give an approximate wait time. Or create specific slots for walk-ins. Morning ruined! Once again, I absolutely do not recommend this location. read more

Horrible experience, they placed me in a room. Did not engage, did not greet . The guy was confused so he had to go check in with his manager four times about who knows what. Came back and said he didn't know what to put under ethnicity when the proper question would be "what's your ethnicity?" I felt very discriminated after having proof of insurance he continued to try to make me pay $1200 and said my insurance didn't cover any services. He was very unprofessional and called me "girlie" without building a rapport. As a pregnant, full-time work woman this is unacceptable. I still had to go to work after this. Keep in mind I have used quest for lab work and this is the first time I have had poor service. Please listen to the review. I tried to be optimistic and give this location the benefit of the doubt, but there is a reason for these reviews and ratings read more

I had my blood drawn yesterday at Quest. First off, it's weird to enter an empty waiting room with just chairs and an iPad. Then the technician comes out. She's fine, not friendly but not horribly rude. She took my blood and I left. As soon as I got home I started having intense pain at the site of the blood draw. I checked and saw bruising and a huge, hard lump at the site. It's still terribly painful the next day. I have never had this reaction to a blood draw before. read more

Quest Diagnostics - Laboratory Testing Near Me - Beverly Hills, California

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Finally, fast and easy! What an improvement. I got there early and was out before my appointment time. Ashely was great! I have to remember this location is awesome! Just know you have to pay for parking. They can only validate for 15 minutes. read more

If I can leave 0 I would, we came in at 9:30 am and there was a line to check in at the kiosk( 2 people in front of us). We are checked in and sat down and like 15 mins pass and this nurse yells for the next patient to come in and yells to the WHOLE OFFICE "we are no longer taking any walk in appointments and slams the door shut"(with an ugly attitude) She made didn't anything after that, the whole 3 of us that were in line were left in disbelief. It's crazy to see How unkind people are, this nurse made a lady cry. Don't come here they don't know how to treat people read more

Unfortunately, the overall "2-Star" rating is quite justified. The waiting area is shameful, and extremely awkward. There is ZERO (!) staff, because everything is so ridiculously automated. Ya think this "automation" is cool? Think again! Whenever not a single staff-member is present, this creates total anarchy and zero oversight for the waiting area, including rowdy people. Ridiculous!! Quest Labs have gone too far with its obsession in automation & technology. The reality is: you cannot always depend on electronics & automation, because sooner or later it fails. The Self-Checkin process seems to work ok, but the machine has glitches - as heard from some patients. The wait times are also excessive. Even though I scheduled an appointment (and came on time) - I had to still wait for 20+ minutes to finally be admitted. The only bright side - is the service itself (inside the lab) was fine, staff was courteous and professional, and it was quick! Hence I'm giving 2 stars (not 1). Otherwise, the reception/waiting area needs a serious overhaul! Get rid of your ridiculous full automation, and have a staff-member present at the Check-in area, as medical facilities normally do. Thank you. read more

My technician today 5/24/25 was SPECTACULAR! I told her I have a tendency to pass out during blood draws, and she was so proactive. First time I haven't fainted! I also wasn't sure if I gave her the doctor's lab order, and she was so helpful double-checking for me after I returned. I wish I got her name to shout her out, but I really hope she sees this (Management--ask around! Haha). Thank you so much to her! read more

this location is OK compared to the others and by OK I mean it's less of a headache, but the headache is still strong. You have to make an appointment to pick up and drop off or you're going to be waiting hours just to do the same thing that isn't even if you have to get your blood drawn. Not all the technicians know what to do and I wasn't given proper instructions for a breath bacteria test (fasted) and had to come back a second time not to mention they also forgot to run one of my tests (they had the physical papers (the pickup and drop off one) so i have to do it all over again... read more

Even though I had paid for the test, waited for a few days, made an appointment and had been fasting for more than 12 hours the nurse Elizabeth refused to draw my blood because I asked her if it's possible to draw it when I'm standing (required by my doctor for conditions like POTS) and when she said "no" and I agreed to do it the regular way she still refused and offered me to go ask other nurses to see if they'll draw my blood at all. Great service. read more

If you have an appointment no problems and no long waits even if you do a walk in you may wait, but will be served keeping in mind not to show up 30 minutes before they close. The staff was friendly with me. My phlebotomist Aura, was very knowledgeable, friendly and made the experience fast and pleasant. Although, I am not anxious having blood work done, I can relate to others that may. I believe that one can set they're fears aside, because the staff is really great friendly and fast! read more

I paid almost 800$. I tried to get an appointment online but it didn't work. The kiosk inside is also broken. So, when I arrived nurse told me that without an online schedule, he couldn't do anything. But I already paid and can't get my time or money back. Scammers. read more

Walked in the office and the girl behind the counter scram: "Wait outside to take your temperature!" No signs by the entrance- just the screaming employee repeating the same disturbing routine with every person that walked in the office. Appointment scheduled In advance. Waited for 30 minutes - not a place I was planning on spending my morning during a pandemic. Everyone I interacted with was rude and pissed off. After the blood work was done, I had to sign the form and at the end you must write "self". I didn't understand what she meant and asked several times until she literally scram at me and pointed to a sign that said "self" Nonsense! Not going back to this hellish experience. read more

Quest Diagnostics - Don't expose yourself to this rude staff and unfriendly environment - Laboratory Testing Near Me - Beverly Hills, California

This is easily the worst facility in LA. I have never seen that many incompetent employees in a same location. I wish I could have given them 0 star. read more

Slowest lab I've ever seen. They apparently had 3 scheduled appointments every 10min but only 2 techs. Even with the 2 techs only 1 person was being seen at a time (per their progress board in the waiting room). Then each visit was taking easily 15min. That math just doesn't add up for things to run on time for even the scheduled appointments. When I signed in as a walk in it said I could expect a 30-60min wait time which seemed ok- if it would have been honest and said 3-4hs or not a chance then I wouldn't have bothered waiting at all. Why offer walk in appointments when there is not a functional chance of seeing that person? Waited over 2hrs to not be seen. Just be honest about wait times, please. Staffing appropriately and being more efficient with each appointment would have made a huge difference too. read more

I will NEVER go back here again, and you should avoid this place too. Staff is either on a serious power trip, or hate people but for sure the woman who helped us had it out for us. I made two appointments for my two children. I was late for the first and very early for the second. Good luck if you're even a minute late, because you're on the wait list... and it was made clear " There is a system, and it goes by the system." even if that means you sit and wait when nobody else is being helped and the staff is laughing and joking in the back with no other customers back there. They finished ALL the appointments, closed the door, and we waited.... and waited... and waited.... then my son had to use the restroom... which a "nicer" lady let him do, but still, NOBODY else was being seen.... and nope... no help. They could have seen him right then... he literally had to pee in a cup for his test! SO we waited more... and mind you, the first woman who helped us straight up looked at us more than once and said nothing. It was like she took pleasure watching us wait, because she did. She hated us with her eyes, it was clear as day. Eventually I had to leave because we were late to our next appointment and my son did not manage to get his test done, thanks to the unprofessional staff at QUEST. I hope the woman who helped us reads this, and I hope she is really happy with herself... knowing she made a little boy remember what a mean and unkind person she is. (His words not mine) and how she could have been kind and instead she chose to be nasty. It's no surprise this place has such a low Yelp Score. I am contacting Quest headquarters as I do believe they would like to know what a disaster this location is... and I will be sharing my personal experience and encourage you to do the same. If you have not been here yet- save your time and go ANYWHERE else. read more

Yeah, not great. Seemed disorganized, impatient, not into being there. Made the 'patient' I drove there feel more stressed out than before, misread the instructions and therefore he had to make a trip back for another sample... just didn't have their **** together like they should have. read more

The worst customer service. Not the first time, they just happened to be the nearest location. They clearly love to purposely make you wait not sure if it's out of laziness or power trip. Granted I came without an appointment (which is so hard to find in this location), the wait said 30-60 min. After waiting for 2 hours, they still didn't take me between patients, and stayed inside talking and laughing to each other. Absolutely disgusting and I wish the corporate office would pay attention to all the negative reviews. All the reviews could not be fake. Yes appointments do take priority but they have time in between patients and they pretend to be busy. read more

The worst, they took me last treated black people different at the front desk. They took me last and took people who were white before me and I had an appointment that was after mine fed up with spots like this Now my test results are taking a long time. The office has not received the results. read more

Quest Diagnostics - It says they take walk ins and they denied a black dude from having a test. Don't come here - Laboratory Testing Near Me - Beverly Hills, California

Horrible experience we got there for a walk in at 8:00 to be greeted by screens I was with my mother who only speaks Spanish and I am a minor we had to wait until 11:30 and the we rude and disrespectful we tried to speak my mother tried to speak to the person who supposedly spoke Spanish and they didn't understand her at all then they saw me enter the bathroom and only after I got out did they tell me they needed a urine sample do not go here unless you are tech savvy and have an appointment overall most employees are rude read more

I was drawn by Oscar phlebotomist at this location he was sweet and new what he was doing and if not he asked which I was impressed for no mistakes are crucial .okay .thanks Oscar God bless read more

Terrible lab. I took my elderly father for lab work. He was 5 minutes late. After checking him in and waiting for over 30 minutes they would not take him. Staff is nasty and unprofessional. There's nobody to ask any info from( only when tbey come out to call for patients) there's only a machine that checks you in. So if you're old and not tech friendly you will not be able to check yourself in. Terrible experience terrible place terrible staff. Terrible system. read more

The Quest website may be the worst I have ever used. It scheduled an appointment without determining what the appointment was for, other than "all other tests". When I arrived on time at the Quest waiting room (which makes the DMV look warm and inviting), I was told I should have purchased the test I wanted before arriving. But the website did not ask me to purchase the test it just scheduled an appointment. And every day I get spam emails from Quest trying to sell me some new test. It's like they think they are Amazon. If you have a choice, go someplace else. read more

Make an appointment. Don't make an appointment. Doesn't matter. You will wait. We always make an appointment and we wait 30 mins past appointment time. They have slots available every 10 minutes which is so inaccurate. I've been in an empty lobby with no one being served and still waited 30 minutes, one while the 3 girls had a team meeting on how to "bring satisfaction up". How about trying to be on time with appointments?! read more

This is the worst office Front office staff are more than incompetent. Asked me for paperwork six times, when i exolained to them they had it. Took over an hour for them to find it. Avoid this office if you value your time. Far betyer quest locations in the area. read more

Not my favorite place. Phlebotomist could use some practice. Not happy with results. Will try another Quest next time. read more

Quest Diagnostics - Ouch - Laboratory Testing Near Me - Beverly Hills, California

I have to give a shout out to my wonderful phlebotomist Ashley at Beverly Hills Wilshire. I faint very easily and have a very hard time getting my blood drawn, and she was so sweet and patient and quick. A bit of a wait, but nothing too bad right in the morning when it opened. Thank you Ashley! read more

Scheduled an appointment online and was able to go in & out in less than 15 min. The phlebotomist was able to draw blood precisely with minimal pain and bruising afterwards. Office was clean, check-in was efficient, staff was courteous. Only downside is parking. I had to find street meter parking and could be difficult in this area depending on the time. read more