AVOID AT ALL COSTS. I WOULD GIVE 0 STARS IF I COULD.
Never in my life have I met a medical practitioner who is as rude, condescending, and unprofessional as the DIRECTOR posted at this location. I am completely baffled by the fact this woman not only still has this job, but works in the medical field at all!
The day we had visited, my mother's primary doctor handed us a piece of paper stating we had to drop it off to Quest inside the Safeway location. Clearly our primary doctors office was busy, so we asked little questions and headed towards Safeway.
The SECOND we step into the waiting room, this older African American woman yells from inside one of the medical rooms "YOU CAN'T COME IN HERE WITHOUT AN APPOINTMENT." An elderly patient still in the practitioners chair, the needle just barely having left her arm.
The practitioner comes up and I attempt to explain to her that my mothers primary doctor told us we had to drop this paper off. Within seconds the practitioner takes the paper from my hands, reads it, pull both the top & bottom of the paper to create an auditory SNAP in my face and proceeded to yell at me "THIS IS BLOOD AND URINE WORK. YOU ARE OVER AN HOUR LATE." Completely shocked from her behavior, I stutter as I attempt to explain to her that my mothers primary doctor only told us to drop off this paper here. Again, the woman yells "NO. THIS IS BLOOD AND URINE WORK & YOU'RE AN HOUR LATE", inches from my face (during a global pandemic may I add). I try to explain again, the doctor didn't inform us that we are to do blood and urine work today & they made the appointment 40 minutes before they even let us drive to Safeway which is why we are late. Instead of trying to listen or understand the position my mother and I are in, the practitioner decides to flick the paper in my face to make yet another auditory snapping sound and proceeds to scold us again "WELL THIS IS BLOOD AND URINE WORK AND YOU'RE LATE". Feeling frustrated, I use a more stern voice to speak over her, saying "AND NOW I KNOW THAT". She decides to ignore my defensiveness & motions to my mother that she can sit in her chair.
After the altercation the practitioner takes my mothers blood & instructs her to go to the bathroom for the urine sample. The nurse approaches another young couple waiting their turn, only for me to witness the practitioner do the same thing to them! From what I can tell, the couple's doctor set up a random appointment & didn't inform the couple. It still didn't matter to the practitioner though! I stand there and proceed to watch the woman stand above the sitting couple, yelling at them just the same, snapping the paper towards the couple too! Unbelievable!!!
Finally we leave. Being the protective daughter I am, I am fuming. One of Safeway's employee's let me know this woman is the DIRECTOR of the Quest Diagnostics at this location! It is still absolutely shocking to me that this woman has a license with the way she treats her patients. Who want's to be yelled at only to have a needle stuck into them??
I write this review a whole week after the instance in fear that the practitioner would tamper with my mothers samples. Luckily for them, our results did in deed come back but WOW! This mess of a visit was not yet over! My mother now has a bruise the size of a softball around where the needle was inserted. I attached photos below, yet again this is a week later & they are not as prominent anymore.
Did she do it on purpose? Who knows. It's disappointing that this woman has that position of power to scare & intimidate her patients. I should not be afraid of this woman potentially tampering with samples. I should not be afraid of this woman sticking needles into a loved one, especially since my mother has a fear of doctors!
I 10000000% recommend avoiding this location like the PLAGUE. YOU HAVE BEEN WARNED. read more
