1. Queen's Shop

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Teaneck, NJ

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4 years ago

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Cristo P.

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Englewood Green Cleaners

Englewood Green Cleaners

(21 reviews)

great service! they were helpful and communicated really well. The online system made tracking easy!read more

1 star This was my…read morefirst time using Englewood Green Cleaners, and the customer service left a bad impression. On the 22nd I got a receipt showing an invoice number, the amount, and "paid." When I picked up my items, I paid with my card and got a second receipt for the same amount, this time with a reference number instead of an invoice number. Two receipts for the same amount, both showing payment, looked to me like I'd been charged twice. So about half an hour after leaving the store, I called to ask. The cashier, David, couldn't explain how their receipts work. Instead, he suggested I shouldn't be calling him at all and should have checked my bank account first, as if asking the business about its own receipts was out of line. He checked with what I assume is their main office, but his answers stayed unclear and left me more confused. Eventually he called back to say this is standard and I was only charged once. I'm glad I wasn't double charged. But there was no apology for the confusion and no acknowledgment that two "paid" receipts would confuse anyone. When I told him I wasn't happy with how he'd handled it, his response was that he hadn't cursed at me, so what was my problem? That says it all. Not cursing at a customer is not the standard for good service. A simple "sorry for the confusion, here's how our receipts work" would have been enough. As a first-time customer I didn't feel valued, and I won't be back.

Queen's Shop - sewingalterations - Updated November 2026

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