The ultra professional individual by the name of JJ who is in charge of maintenance / custodial…read moresupervision is a total gentleman who never fails to greet me in a way that is exemplary. In addition to books, this society needs more persons who understand the value in fostering ideas, human conversations and sincere decency. Safety and a sense of elegance is assured under his watch. For this reason, coming into this library is a pleasure as much as a learning experience.

This is a branch serving no good, overstaffed while they just would do anything to neglect and…read moresabotage and neglect? How could this happen? I had a due item and had to return exactly to this location by the circulation protocol when the item was checked out and I was abiding it with diligence. As I walked in, with no doubt to get this task completed in a minute or less with ease, five heads of staff were counted. When I tried to check the item in, the struggle began. The branch was practically refused to serve and one of the two in the frontline had the nerve to tell me that I should come back sometime later(?) but she was quasi non-verbal and kept mum after the inadequate and absurd announcement. The forefront of the negligence are two middle age and old female clerks: a Chinese middle-aged woman was the one who told me to come back later (??) and a central American old woman, who raised her voice with borderline gibberish and vigorous gesticulation, was trying to tell me all disparate things seemingly off the top of her stomach (not head), from 'nobody can check the item in, 'Go away'' to 'No more from June (? what does it even mean, QPL?', which was all nonsensical if inane and risible, no doubt. They were not English proficient so was it the reason they could not perform their job? I bet it was not. They would have got their easiest job (scanning an item in) done even if they were linguistically challenged or mentally challenged, even if they could not carry out proper communication, let alone professional conversation to explain the reason behind their unperfomed duty, as long as they were willing to do so. But they were not. Overall, their uncivilized manner was curious but this was not the time for an anthropological adventure but returning library material and scanning was just a swift gesture away but the transaction was met with challenge: stupidity of the staff. The louder her gibberish and gesticulation got, the more violent the old and semi verbal woman came across as. It was horrid to think the Queens Library system let this mad woman represent their operation at any way/reason/excuse/cost. There appeared two young female clerks (Hispanic) who spoke English with unquestionable proficiency but claimed to have no skill to perform the scanningn (?!) OKay, so why are these people here without performing anything and still getting paid? What is this branch for if not serving patrons? And five of those who would openly idle and refuse even to scan or claim not to know how to? How could this branch operate to this day? Or nobody knew enough to complain with regards to neglect in this location? The heart of the matter was that these incompetent employees were trying to close the library WAAAY prematurely and go home without seeing the day's business's proper end hoping nobody knew. And here I came, I guess. Now they are trying to externalize this sordid misconduct to the patron, me, who came their way and inconveniently knew what they were scheming. I gently suggested they process this return transaction since they are, no matter what they were trying to get away with for the day, a branch under the Queens Library system, and processing return items was their duty. And I also explain in plain English with courteous manner that they could possibly refuse to do so only if they were willing to risk their employment. This way I certainly manage to get these incompetent and clueless workers to process the check-in and managed to clear the item from my account and left the site. A good day! But it was so only after an epic struggle of nearly good ten minutes and this was certainly uncalled for. Why couldn't they perform what they were supposed to do ten minutes ago with no struggle, as any library branch and employee would and were supposed to? Are they really so incompetent and/or lazy, or obtuse? I believe this is exactly where low performing branches are coming from, however. And almost always those low performing libraries are in low-income neighborhoods. That is a shame to see uneven treatment patrons are putting up with depending on where they are located. The only way you can bring about change is to complain when you experience neglect and/or abuse from the system. That is the only way to change them into any better shape and that is how public libraries serve their communities. To top it off, the QPL system can't hide that they are overstaffed and this branch IS the epitome of the system's valuable funds gone awry. What do you think those five employees were trying to keep patrons away prematurely for? Five workers not only doing nothing but refusing to do their job and it could never be unseen. I can hardly sympathize with their cries when the next solicitation for donation comes when the library budget is strained. With poor and ridiculous (non-)service as this, they should know what they can expect at the end of the fiscal year.

Omg. This was my childhood library where I got my 1st public library card and would come so often…read moreonce I discovered free books. This library helped me not go crazy as a kid because I was the child of immigrants who struggled financially as well as not knowing navigating the USA. My 3rd grade friend informed me of free libarary because she was an avid reader. I still remember we had a book worm in class and she surpassed everyone with her love of reading. I was in second. I finally walked in today to check out since the library's renovation - haven't been back since high school when my parents moved us out of Elmhurst and it was BEAUTIFUL! I was amazed how modern, bright, airy and just so peaceful with lots of seats as well as plenty of people doing work/reading. Definitely will be back.

I was here earlier doing research on a project. Was reviewing some Children's books up on the third…read morefloor. Took the books into the Children's Meeting area where there were many empty tables and chairs, so I sat down to go through the materials. A class had just finished. Parents had started to leave with their kids. A staff member asked the librarian, who is that person in the blue shirt. She came over and asked me where my kid was. I said I do not have a child with me. She said I can not sit here. I asked her where do I go? She said you have to go to the adult section. I was going to leave the books on the table. Staff goes it's a library take the books with and after you finish leave it on the table. Went down to the second floor it said Teen section- Confused was I not suppose to be there too. Had no teenager with me. There were tables at the media area. Sat there reviewed all the materials. Took books back to third floor and placed books outside of the Children's area. Where is the adult area? First floor? I see computers and people of all ages there. I did not see a sign. This is a very small library. People sitting on benches by elevator. Only three floors on this site. Had been here one time just to get catalog of activities at this library for family member. Tried to take pictures to post with review. Staff said you are not allowed to take pictures. Some of the staff is very abrupt and not the friendliest. Will I be back? Probably not. I am use to going to the libraries in Manhattan for they are bigger and staff are much more welcoming.

I am usually taking some books to read when I am in the train or audio books while I am driving …read more The library is not big, but it has computer stations that you can use if you have a library card ( which is very convenient in case your home wifi is not working ). I wish the library could have more new arrivals. And it will be nice to organize the books in the alphabet order. The kids 'a room is on the same( mail floor) , so sometimes it's getting loud. But kids are kids

I get what I need here without issues for the past 8 years.. really have no complaints.read more

Always available computer access. Peaceful…read moreSerenity like Periodicals around always Needs more events available

I love libraries! They have many different events for the community and have been to a few in…read morepast. They are so advanced now with drop offs in the bins. There's also a restroom in case since bathrooms in NYC are premium.

Great place, very clean and very well run. It has children corners and very comfortable seats!read more

A very new library building with a shortage of staff and help…read more Books and DVDS are old and need serious updating. It is like they kept all the stuff from the previous old library and brought them all back. The library need a serious upgrade to their books.

SPSON like many school has its up and down. Don't count it out. I have been accepted at two…read moreProminent colleges and decided to try SP and I do not regret this decision. I must say it was not always smooth sailing, but no place is perfect. My professors held me accountable for doing my part, they are smart, dedicated and approachable. I have put in the work that my professors set out for me, as every student should, and accomplished what I set out to do. See for yourself, and remember this is a school that is preparing you to have a professional career, think critically and make wise choices In life, if this is not your goal then, this is not the school for you. Nursing is a vocation, it's not a walk in the park. With self discipline, hard work and perseverance you can have your degree at St. Paul's School of Nursing In several months.

I am writing to express my serious concerns regarding the lack of support and communication at this…read moreinstitution. Throughout my time here, I have found the administrative staff to be unhelpful and difficult to reach. Inquiries sent via email or made over the phone frequently go unanswered, and in-person requests for assistance are often dismissed without adequate solutions. Based on these persistent communication issues, I cannot recommend this school to prospective students looking for a supportive academic environment.

On an annual trip to NYC, I decided I would visit bookstores and take in all I could. B&B was right…read moreby my hotel, and I was delighted to find a comfortable room full of baseball memorabilia and a great variety. They specialize in 19th and 20th century English and American literature, which means you're going to see a lot of titles you're familiar with. I stopped in late in their day, so I wasn't surprised to be the only one there, but the team gave me space, answered very basic questions I had, and - gasp - LET ME TOUCH THE BOOKS. This is far from a stuffy environment, and when I finally convince my partner that I need that very expensive piece that has F. Scott Fitzgerald's music for Princeton, I know exactly where I'll go.

5 minutes before B&B books was closing, I buzzed the room located on the third floor to see if they…read morewould let me in "just to look." Well, 45 minutes later, I was still oohing and awing at the marvelous selection of first edition books they have to offer. This is the largest selection (aside from corporate-owned Bauman's) of rare books I've seen that include the dust jacket- a collectors actual dream. It's the biggest breath of fresh air to find a rare book store owned by a woman, and to be treated like a human being. I normally get side-eyed from rare bookstore owners and some of the conversations I've had sound like: "May I see the Portrait of a Lady in the case?" "All of these books are at least $100.00 and up." ".....I know." "Do you have any Wilde?" "The book about the woman hiking alone? That's too new to be in our shop, Barnes & Noble would have it." "I'm talking about the 1800s poet." "Oh." I take it personally because while I look like a millennial who doesn't know what she's talking about, I treasure my rare books like they're my children. Sunday stayed AN EXTRA HOUR at her store while I looked and answered all of my questions that I had, never making me feel rushed or unwelcome. After selecting a first edition Fitzgerald, she wrapped it in bubble wrap for my travels back home and gave me an updated book with all of the rare book sellers in the country.

Ms Chu was very friendly and promised to mail a copy of my SS…read moreVery efficient Thank you Ms Chu

Good Social Security office employees but entrace clerk lacks education, emphaty and good manners.read more

Every single Amazon delivery by USPS is marked Delivered in Residence mailbox at 11:15am but the…read morepackage was never attempted to deliver. Months later all these packages were lost. I have security camera showing no USPS came during that time or day. This applies to all recent Amazon packages from Dec 2025 to Jan 2026.

Horrible, one of the worst USPS offices ever. Nasty attitudes from the workers, they don't care…read moreahout helping you at all. Avoid this place at all costs.