Brought vehicle for diagnosis. Air conditioning stopped working. 2020 Subaru Forester…read more Paul was very friendly when we dropped vehicle off. He calls the next day to lie to my face and tell me that it is the blower motor(which was incorrect) that because it is a newer vehicle I could not get an "aftermarket" part. This was most likely done because I was a woman. Paul didn't realize I was raised by my dad who is a mechanic. So I finished the call with Paul playing the "damsel in distress" begging him to save me. I then hung up the phone and called autozone. When Autozone confirmed they had the aftermarket part in hand for 50% less than Paul wanted to charge me, I called Paul back Initially, Paul ate crow and agreed to install the part I purchased. But of course wouldn't guarantee the work. I said, It is a simple install. The part has a lifetime warranty its fine. So I dropped off the part. Paul of course was nowhere to be seen. The mechanic grabbed the part and walked away. Paul was quick to call me up as soon as I turned out of the parking lot to tell me the part was wrong. I told him I would be picking my car up. I walked in, they had supposedly my blower motor(from my vehicle) on the counter next to the one I purchased, however, it had an extra piece protruding from it to make it look different. I told them to give me my car and it escalated into a screaming match. They were going to charge me 149 to diagnose after giving me a 488 total charge which included parts, labor and diagnostics. Luckily Paul's temper got the better of him(he didn't like being called out for his lack of integrity). He said he didn't want my money and I waited in the parking lot for over 30 minutes while they"put my car back together" Hey Paul, it wasn't the blower motor you moron! Don't assume every woman who walks in the door knows nothing about cars. Integrity goes a long way in life Paul. Chalk it up to a lesson learned and do better next time! Be blessed!

14 years of outstanding service over three cars. I cannot say enough about their professional and…read morepersonal service.

I highly recommend Cassidy Tire and service for honest and reputable mechanics. Michael Bailey…read morewent above and beyond with his amazing customer service. I was getting a car ready for my son who is a new driver. He ensured that the car was thoroughly checked over and was genuinely concerned about our safety. It is no wonder that this family owned business has been around for decades due to their integrity and altruistic customer service. I will definitely return for all of our vehicle needs.

ZERO STARS, BEWARE!!! If you want your car to get extremely messed up then take it to Cassidy…read moretires. I have been a loyal customer for 8 years, i had a family member who was a mechanic for years and just recently moved away, and he would always use Cassidy and always recommend the place for me for tire issues. I got a new car about a year ago so it had been some time since I've been to the shop. i took it in last week for a simple tire rotation and balance something that would have costed me just under $100 has turned into a literally nightmare and costing me hundreds. Cassidy tires stripped my lugnut and claimed to me that the car came in that way, well that doesn't make any sense considering we were able to take the tire off by hand the night before and now the next day it's stripped and can't come off? Weird. Took it to another shop which confirmed with us that it seems like Cassidy put the impact gun on too aggressively and it stripped the lugnut... now i wouldn't have an issue if Cassidy would take responsibility for the issue but they refuse to, they want to charge us $175 an hour to fix a lugnut that they messed up... i am really not one to bash a place or leave a negative review but Cassidy tire has made my entire week and last week a living hell considering i had to get a rental car now because im in an out of town wedding this weekend. my car will need well over a hundreds of dollars in repairs to fix Cassidy's mistake, when they easily could have let me know they stripped it and taken responsibility. If you take your car here, enter at your own risk and just know that if they make a mistake they will not fix it. I also wanted to say that this shop is under new management and it's no good. I know for a fact if it was the same old store manager that I've always dealt he would have made it right and fixed the mistake that day. I'm extremely frustrated, upset and stressed from this large financial burden all caused from Cassidy tire.

ahhh .... the oldest trick n the book .... the bait-n-switch is alive at Belle Tire in Algonquin…read more Yesterday (2/18/26) brought in a flat tire to get it fixed and they looked at it for a few seconds and then said "Nope the tire is too old" and recommended a new set of tires .... hmmm ... 5 stars for BS ... 0 stars for customer service... I may be old but I ain't stoopid... I then took the tire to Discount tire down the street where they also looked at the tire (and also measured the tread depth) and said "No Problem" and fixed the tire...

Needed new tires on my car and decided to check this pace out. I got them here for a fraction of…read morethe cost at the other places I looked at! They had a coupon online they took a significant portion off. The guys were so friendly and the process was so easy. I will definitely be back!

Discount Tire is my go-to for tires. They are efficient and quick. Their prices are comparable and…read moretheir service is excellent. I got a flat yesterday, brought my car in immediately without an appointment. They were able to diagnose where the leak was and unfortunately it was in a spot that wasn't where they couldn't repair it. Since I got my set of tires from them and it fell under their warranty, they were able to prorate my new tire at almost half the cost. $140 out the door for a brand new Bridgestone Drive Guard Plus run flats. I'll continue to come back here for my tires . Pro tip: they can repair your flats for you for FREE even if you didn't buy your tires there!

The service at the Carpentersville store has really declined! I've purchased tires there a few…read moretimes and the last time I was there, even though I had an appointment, they took someone else first! I complained and the manager got me in pretty quickly but their system of waiting on customers definitely needs improvement. Yesterday, I went there to have the air in my tires checked. The bay door was closed and there was a car in front of me. I waited about 10 minutes and decided to call in case they were not offering the service. I was told they were but they were pulling cars in to check the air, i guess due to the cold. I waited another 5 minutes and nothing so I left. Don't know how long the other car was waiting but 15 minutes to check the air in tires is ridiculous!

Adrian runs a great shop! You will not be disappointed. He delivers on every point of service and…read morehe is a great communicator.

Professional, courteous, service. Everyone was great and helped me to understand what was being…read moredone. Been coming to this Belle Tire location since it opened and very satisfied with their service. Waiting area is clean and comfortable.

Needed a battery for daughters truck. They got me right in. Fair price with no up sell tactics.read more

The workers here are friendly and efficient. Always willing to fit me in the schedule for repairs…read moreand maintenance. They are honest about what needs to be done which I feel is very important when finding a mechanic. I never feel that they're pushing services that aren't necessary on me. Plus their system keeps track of my cars and service so I don't have to!

It's been a while since I needed. Repair. My precious car. Was a Honda civic . Went to…read moreMastertek. Upon a referral from a friend . Had them. Checked it out. And thanked them. An as about to leave. The owner said. He wanted to test drive my car. I thought There may have been additional problem. And he didn't want me leaving. Because because he didn't feel the car ws safe to drive . Mind you this was maybe 2014 or 2015. So don't. Remember what jt was. But. After test driving the car. With my barter. Account he repaired. And cost me nothing. The thing is he could have just let me leave. I still Remember that tidy as I went for a few mini repairs. Wiper. Oil change a. Tail light. I checked. Prices. On Amazon. The tail light bulb was sold but as part of the entire lamp fixture $150. Plus install. They'd guys said. Naw. Can fix just the bulb. A few bucks. They provide a photo. Email with repair that should be done. And will go back to have them fix them shop local. Save. Small biz

It was raining at 5pm tonight when my right wiper "died". I called Mark at Mastertek who got me in…read moreright away. They tightened the bolt and we were good to go AT NO CHARGE He Just wished us Merry Christmas. Honest and fair. So lucky to have them in the neighborhood.

The team was super helpful and communicative. We dropped this overnight and in the morning I got a…read morecall with succint details and clear cost updates.

I had a tire leaking from the valve stem, and I needed the vehicle for a long road trip that very…read moremorning. I arrived early at opening time and explained the issue. They tightened up the valve stem core on the leaking tire and checked all the other tires - visually inspecting each for excessive wear. Highly appreciative of the quick and professional response and attention to detail Thank you.