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    Que Bonita

    3.9 (29 reviews)
    Open 10:00 am - 5:00 pm

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    On 3/4/23 we ordered a custom mesquite table with turquoise inlay and a wrought iron base for $3695.80. We were told it would take 8-10 weeks to complete and had to pay half, $1847.90, up-front. After 16 weeks we finally called to inquire about the table. We were only then told that there was a delay (no previous communication about a delay) and the table would be in on 7/1/23. Due to the delay, Carmen did offer to waive the delivery fee, so when the table arrived, we only had to pay the remaining $1847.90 before the table would be delivered. The table was finally delivered on 7/8/23. The table was poorly crafted, to put it mildly! 1. The table itself, is not flat and the wrought iron base is also not even. The table is lower on one side than the other, and the center of the table is concaved. 2. The turqouise inlay is lack-luster with many areas of crushed rock and debris. (Yes, we understand stones are not all "perfect" nor is the inlay process, but it was excessive and all over the table.) 3. There is also a large portion on one end where there is no turqouise and just a large amount of epoxy. 4. The seams were not sanded very well and you can feel the transition between each piece. In conclusion, we are very unhappy with the quality of this very expensive table. For the amount of money we spent, we expected a high quality product and did not receive one. My husband took pictures of all the defects, including some with a level on the table showing how off the table is, and took the pictures to the owner. After rattling off excuse after excuse, Carmen finally said she would provide a refund, but we would need to pay a $555 re-stocking fee. That is completely unacceptable! When my husband told her the re-stocking fee was unacceptable she offered to replace the table and have it rushed. After waiting 16 weeks and receiving the poorly made product that we did, we have no faith in receiving a "rushed" product in better condition. We now just simply want a refund. Carmen then said she would just charge us the original delivery fee, and an additional fee to pick the table back up. (Approx. $390) Again, this is unacceptable. We were sold a defective product, that clearly did not go through quality control, and she expects US, as the consumer, to pay an outrageous fee because she sold us the defective product?? The owner is essentially asking her consumer to pay HER for the defective product she sold, rather than going back to the manufacturer to resolve any cost issues. So, either way we would be paying her $555 or $390 for no product (and all of our wasted time), and she would make more money on top of what she will still sell the table for. Unbelievable! Unfortunately, we did not reach an amicable resolution with Carmen. She insisted we pay her a fee for returning the table, and when we refused and advised her that we would be seeking legal action, she called my husband un-Christian and belittled him as he left. We are now having to take legal action in addition to filing a complaint with the BBB.

    Example of metal cactus art
    Roxy Z.

    Fun pottery, artwork, and other delights to brighten your home. Reasonable prices and great selection.

    Ordered this headboard only with a blanket chest instead of the foot board. What a perfect pairing!
    Pam H.

    What a wonderful store! Always something different from clothing, jewelry, furniture, artwork. My husband and I found many pieces of furniture and items for our new home in Tucson at Que Bonita. Carmen and Leah are both just great! They have gone out of their way to help me find just the most perfect things. We custom ordered our bed and blanket chest and couldn't be happier. Their prices are reasonable and the quality excellent...and I keep going back and back! This store really stands out! My new favorite boutique!

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    5 years ago

    Love this shop and her politics! Rare I do not leave with things I find. Great selection of Mexican items.

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    11 years ago

    Highly recommended from friends and now I tell everyone about the beautiful furniture that covers my home..

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    Review Highlights - Que Bonita

    I can't say enough about Carmen and Leah who are both gracious and helpful when I am in the store.

    Mentioned in 3 reviews

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    Country Home Furniture and Western Lifestyle - My custom-made 70-imch round dining table and chairs.

    Country Home Furniture and Western Lifestyle

    4.2(13 reviews)
    4.1 miPeter Howell
    $$$

    Two years ago we purchased a sofa and chair from this store. We had looked at their furniture…read moreseveral months earlier at their previous store and were impressed by the owner and the quality. When they moved we had returned after deciding to get a sofa and chair to replace our sectional. We met with the owner and his stepson and learned that he was retiring. After looking at their furniture selection we decided on a style and proceeded. During our contacts we had been told that the manufacturer was in California and had been doing business with them for many years. The stepson took our order, which including the proper pieces for the chaise sofa, which he couldn't seem to figure out until I pointed them out. We received the furniture several weeks later and used it for less than two years before determining it was of such poor quality that we have to replace it. When the store was contacted we learned the owner had retired and further more that our furniture came from a different manufacturer that they had stopped doing business with near to when our order was placed. The stepson advised that they could do nothing to resolve the issue and I would have to deal with the manufacturer. I pointed out that I didn't do business with the manufacturer but with them based on the reputation of the owner and the quality seen and represented to us. I asked for a full refund on the furniture and received no reply. The furniture has been donated to charity and we are out several thousand$$$ and ended up buying the quality we thought we were getting from Bakers. It was also interesting that according to the paperwork there was a several week delay between receiving payment and the placing of the the order. FYI Also noted that the picture associated with "Preben the owner" in one of the responses to a comment is actually that of the stepson Justin.

    I was in the market for a very specific piece of furniture in an Amish style. The suggestion was…read moremade to try Country Home Furniture and I'm glad I did! While they have a fantastic range of furniture options on the floor, they also have additional options in their tremendous catalog selection. With the help and guidance of their knowledgeable team, we were able to find just what I was looking for at a more than reasonable price point. The lead time from ordering to delivery was relatively short considering it was a custom order and delivery to my locale outside of Tucson was seamless. The overall experience from their professional assistance in choosing which options suited my needs including the finish to match my decor, quality of product received and timelines from ordering to delivery have been nothing short of outstanding. What a pleasure it was to deal with CHF and I look forward to my next purchase. Thank you!

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    Country Home Furniture and Western Lifestyle
    Country Home Furniture and Western Lifestyle
    Country Home Furniture and Western Lifestyle - Inside

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    Inside

    Midtown Mercantile Merchants - 03/24/2025

    Midtown Mercantile Merchants

    4.7(113 reviews)
    4.7 miMiramonte
    $$

    We were driving past this place and I just knew I had to go in! It was just as crazy and eclectic…read moreas I had envisioned and then some. It was soo much fun walking around and seeing all the thrift and vintage items they had. I would come here all the time if I lived close to really spend time looking around at all they have to offer because this place is huge. They even have a downstairs with more items! I didn't even notice the downstairs, but my guy did. I'm soo glad I checked it out because I found a beautiful vintage metal art piece that was perfect in my guest room! I have been looking for a main art piece to hang up for months and couldn't believe my luck!

    I love this antique store! They used to be more east and it was more cramped and parking was worse,…read morenow it's so much better. It's more spread out and cleaner, and the vibes are fantastic. The prices are about average for an antique store. They have great selection but I wish there was more stuff and less furniture just as a personal preference. The people are super sweet and are exactly the kind of people I would want to be friends with. There is a ton of parking in front and in the back. The doors are automatic and there's an elevator and accessible bathroom so the whole building is very accessible. The really designed their new location around being inclusive to everybody and I love seeing that in Arizona. I go here every time I visit Tucson and always look forward to my next trip. Definitely give them some love and check the store out!

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    Midtown Mercantile Merchants
    Midtown Mercantile Merchants - Navajo Yei rug

    Navajo Yei rug

    Midtown Mercantile Merchants - 03/24/2025

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    03/24/2025

    Que Bonita - furniture - Updated May 2026

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