We went to this place for Mother's Day brunch, and it was one of the worst experiences I could have…read moreimagined. First off, the ambience of the place is fairly nice though you would not know it from how many of the other patrons choose to attire themselves. If you're looking for a upscale, dining experience, other patrons would suggest this is not the place for you.
They started off by attending to put us at the wrong table per our reservation. The table was apparently filled, and they moved us to a different table, which was perfectly fine as it was a nice booth with a window right next to the table. They then gave us several menus from which to choose, which was confusing as there were so many different menus with similar food options, including brunch, menu, a burger, menu, a dinner menu, a Mother's Day, special menu, and the regular menu. There were also two separate drink menus.
We started by ordering some drinks and an appetizer of the meat and cheeseboard for the table. We put in our full order at just before 12:59 PM and the meat and cheeseboard came out fairly quick. Overall, it was the best part of our time at the restaurant.
With regards to our main meal, we had ordered an eggs, Benedict, a children's pancake and bacon, special, and a steak and eggs meal. That was apparently a mistake as it took them over one hour six minutes before the food hit the table and when it did, it was a mess. The medium rare steak was cooked to a well done with the eggs being extremely messy and not very runny for over easy. The potatoes were dark and charred in places, but we're not crispy by any stretch of the imagination. The Canadian bacon had not been rendered well on the eggs Benedict and one of the two poached eggs clearly had not been poached appropriately. Also, my daughter indicated that the syrup was way too sweet, which was especially surprising as she is someone with a sweet tooth. The pancakes themselves were extremely dense and unfair and served on a plastic tray missing one of the size that was supposed to come with the order.
It is clear that the kitchen does not know what they are doing as I was the second person in a row to have issues with the cook temperature on my steak, a problem that appears to carry over to other aspects of the meal as well. At the one hour mark, I've been so frustrated. I had requested to speak with a manager and he was actually the one who brought out the food to our table. There was a good four minute gap between two of the meals being brought out and the third meal, which is what my wife had ordered for her Mother's Day brunch. By the time the eggs Benedict came out, I showed the manager my stake and eggs, and he agreed that it was cooked to a well done rather than the medium rare I had ordered. I had overheard the exact same issue on the next table over where the older woman had not gotten her meal until nearly all seven others at the table had completed their food.
At that point, I sent back my steak and indicated I did not want it to be remade as I was done with the place. Shirley, thereafter, I was clear the rest of the family was of the same mind as the meals were a mess and cooked improperly. The manager eventually came over and indicated that he is going to take care of the entire CHUCK which makes sense sense more than 75% of the food ordered had been uneaten or inedible.
The service was no better as waiters and waitresses would walk by and failed to refill empty water glasses, even though they would look right at the empty water glass and would have pictures of water in their hand at times. One waitress went to five separate tables around us, including table she was not serving and failed to fill our water, but filled water at other tables. Our waiter was also missing an action for a good portion of the meal.
Despite having the meal taken care of, I did leave a small tip for the waiter, though nowhere near what I would have had the service been even somewhat competent. This is a major disappointment as the last experience I had at this restaurant for dinner had been so positive it convinced me to book the place for Mother's Day brunch.
I'm not sure if this was a one off situation but I would never recommend a return to this place based on the experience I had this day. What's worse, our reservation appeared to fall between two rushes as we were the second table in the rush that showed up about 10 to 15 minutes after our arrival at the place. As such, our food should've been fairly quick and coming out but others who ordered their food more than 20 minutes after our table received it with no problem.
I have to say that the Taco Bell we had as result of this poor food service was Myles and Myles better than the food experience at the restaurant itself.
