Company is terrible just from the start of the entrance it looked like it only had the employees…read morecars out for sale it was super limited so I went around thinking I came the wrong way, nope I was wrong the back was the service area with ALOT of warn down cars in it and the side was cars smashed up with window stickers saying (not ready for sale) I decided to give them a shot cause I'm not the type to judge a book by it's cover I open the door and see all the staff stare at me with no greeting and I ask who do I speak to if I'm trying to get a car, one gentle man says (me) so I go to him to discuss the car I'm looking at give him all my information and few seconds in boom I'm not approved for a auction car, why is it that I'm approved for a new ass car but not approved for a auction car? How does that make sense? Not to mention the place itself was not in the best shape it looked like it was a worn down nail salon I'd say to please avoid but hey that's just me‍

They trap you into buying a crappy car. I went and brought a car from them, within the first week…read moreengine light on. I take it to them they said they fixed it the VERY next day it came back on. Took my car to them AGAIN , they said they fixed it and boom same exact thing the next day it's back on. So they will keep your car for days leaving you without a way to work since they don't offer loaners and will take their sweet time but they won't fix your car they will put a bandaid on it and you'll be stuck paying on it the next 3-5 years smh. Once again my engine light is on for the 3rd time within 2 months of having the car smh.

I've purchased a lot of cars/trucks over the years and Legacy Ford has been the best. I bought a…read moretruck from them in 2013 and got a great deal. My daughter bought her Focus from them the same year and had a great experience. My wife bought her car in 2017 as did my other daughter. They all were treated well and got a fair deal. Yesterday, I traded in my 2013 F150 and bought a new truck. They gave me what I wanted on my trade in and the price they gave me on my new truck was $1000 lower than Edmund's and NADA's suggested price. I always do my homework before I purchase a vehicle from any dealer as should everyone. Before Legacy, when I walked out of a dealership I felt like a got screwed. Maybe I'm wiser now. :) The best thing I like about Legacy is they don't go back and forth trying to wear you down to make a sale. I hate that. This last experience with Legacy was the best. I was just going to look at new trucks. I found a truck I liked, but wasn't quite ready to deal. The salesman (Gene Hoot) said he'd email me a quote for my trade in (unseen) and the new truck. Later that day, I got his email. The trade in was $1000 less than I wanted, so I asked for more. They gave me the extra $1000 without discussion. I researched the new truck and realized they were giving me a great deal. Maybe because this was in August and they had a lot of 2019 trucks to get rid of before the 2020's come in. Either way, it was a no hassle purchase. We verbally made an agreement (thru email/phone) and the next weekend we simply walked in and signed the papers. My advice to Yelpers is do your homework. This goes for any dealership you visit. Don't go in thinking you should pay a standard amount below sticker price. When you get ready to sign papers make sure you read them carefully, especially when it comes to the finance figures. If the dealership gives you the run around just walk away. Why do business with someone like that? I think once you establish a relationship with a dealership they will "take care" of you. I truly believe Legacy Ford will do this because they want repeat customers.

No on answers the phone. Been trying to pay my car note for 2 days. Bad customer service otp. Only…read morefront desk answers phone and she lost herself

I spoke with Archie, the General Manager, at 5:34 p.m. today regarding a 2025 Kia Sportage that was…read moreposted online. We discussed the price, warranties, mileage, features, and options on this loaner vehicle in detail. I made it clear that I was coming down to see it and purchase it today. Archie even told me to ask for Mickey, the Sales Manager. When I arrived, Mickey had no idea I was coming--he was not expecting me. Once we sat down, I was told the vehicle was actually loaned out and not even on the lot. Additionally, the vehicle had 6,000-7,000 miles on it, not the 3,000 miles advertised online or confirmed over the phone. They attempted to "make good" with another deal, but it wasn't even close to comparable. This is a textbook example of deceptive marketing and bait-and-switch tactics: lure customers in with an attractive offer, then try to sell them something more expensive. What's worse, the General Manager, who knew I was coming, did not even have the courtesy to speak to me or apologize for wasting my time. Buyers beware when dealing with this dealership in Rosenberg, Texas.

I would review a negative number if possible. I purchased a 2022 Telluride from Fortbend Kia, it…read morecurrently has 14,123 miles on it and is pristine condition, stored only in my garage. I recently noticed small pimple like bumps in a small area on the hood. We live the closest to Gay Family Kia, so scheduled an appointment there to have the hood checked out. The service manager said that the area has been repainted and would not be covered under warranty. I explained to him that I have never been in an accident or had any body work done to the car. He replied to me that it was probably damaged during transit and repainted by the dealership and it is probably rail dust surfacing now because preparation for the repaint was not done properLH. He then said it's not Kia's problem and should be taken up with the dealership that sold me the car. Upon calling the service manager at Fortbend Kia, I was told that Fortbend was bought out and is now called Shottenkirk Fortbend Kia (same building) and basically it is not their problem, how convenient! I called customer care at the Kia headquarters two days ago and am still awaiting an answer on if they are gonna take care of the paint. Bottom line, I guess you now have to take a brand new car to be inspected by a body shop prior to making a purchase. I understand that accidents or damage can happen during transit but I feel the customer should be made aware of the body damage before selling the vehicle as new and at full price. I definitely would have taken a hard pass on this $55,000 purchase. Its really ashamed that Kia does not stand behind their product or the dealerships that they have approved to sell their vehicles. Kia should be Kia regardless of the dealership or state!

I have routinely come here for my oil changes. Today I had a flat tire and presented elsewhere…read morefor it. Whole there I figured they could do the oil change. Unfortunately they couldnt because the last oil change (at Finnegans) they stripped the bolt to the oil pan. I left the first garage and I have presented here at Finnegans for my oil change. I am waiting to see whether they will come clean. They were not honest when they originally stripped the bolt but they can redeem themselves if they are honest today. More updates to follow. Update: nobody came clean about the damage. However when I confronted them they looked and agreed to replace the bolt that they stripped on a previous visit. I am to return in two days and have them replace the bolt so that I can have the oil changed anywhere. My gratitude to my advisor Mr Lleiwi. However my faith in the service department has suffered a big set back.

I have been trying to talk with Mr. Finnegan about a few different serious service issues that I…read morehave had at his dealership. For a Over 2 weeks they have been telling me he hasn't come into the dealership. Before, when I was talking with the GM Mr. Torres he told me a few times that he would talk and have a meeting with Mr Finnegan the next day because he was coming in and they would talk about my issues but then he was the one that started telling me he hasn't come in. I have left messages, wrote different reviews on different platforms but absolutely nothing from them in a total of about 6 weeks that i have been lookingfor answers. No wonder no one else answers any questions at these dealerships if EVEN THE OWNER DOES WANT TO TALK WITH A CUSTOMER!! HORRIBLE CUSTOMER SERVICE ALL THE WAY AROUND

Absolute VIP Treatment - The Best Car Buying Experience Hands Down!…read more I don't usually write long reviews, and I will be the first to admit that I am NOT an easy customer. Over the past two weeks, I visited more than 10 different dealerships looking for the perfect vehicle, and most of them just gave me the typical runaround. Finnegan completely flipped the script. From start to finish, this team showed me what a real VIP car-buying experience looks like. (Also, a quick shoutout to the waiting area--having actual free snacks out instead of just making you use a vending machine like those massive corporate dealerships is a really nice touch that I loved!). It started with Maggie, who reached out right after I filled out an online form. Her follow-up was excellent and she got the ball rolling perfectly. When I got to the dealership, I worked with Mr. Obi. What an incredible salesperson! He knew absolutely everything there was to know about the Jeep Wrangler. He was patient, professional, courteous, and took the time to explain every single feature. Even when I called and texted with a million questions, or had to show up late to appointments, he handled it promptly and graciously. To seal the deal, David Cuellar, the Sales Manager, stepped in. David was straight, clear, and incredibly willing to work with me. He was completely honest, professional, and gave me a deal that could not have gone better. He kept his word, cut through the usual dealership games, and made it happen. Best of all, once I finally made the decision to buy, they valued my time and had me completely out the door in less than an hour! Finally, Miss Tisha in Finance wrapped it up flawlessly. She explained every single detail clearly, making me feel 100% confident in exactly what I was signing. No hidden surprises, just pure professionalism. They truly made my dream car come true today. If you want a great experience purchasing a vehicle and want to feel genuinely taken care of, look no more. Go see David, Mr. Obi, and the team at Finnegan!

i would like to file a complaint on the MANAGER Christopher not only for showing no compassion for…read morea customer who has 3 kids , I work a single job and was FORCED to spend $5,000 At the Finnegan Dodge dealership Rosenburg unexpectedly !! to keep my car running . Before getting my vehicle repaired i had a sit down in Christopher office with my youngest baby . and i express to him that my car unexpectedly went out on me and major repairs needed to be done . Through the diagnostic test from Finnegan Dealership. I express to Chris i do not have $5,000 upfront for the repairs but i can make payments. He Stated to me that he understands and out his mouth he stated . 1. I do not have to make a deposit for the repairs to began. 2. I can make deposit payments on the bill when i am ABLE TO . 3. I will not have to pay a storage fee 4. They will fix my car It's been about 2 1/2 months and now i have brought my balance down to 2500$. And through each month that has passed I have been paying earnestly and honestly as I need my vehicle back just as much as Chris wants the balanced paid down. But HARRASSING me for the last 2500$. Shows he truly has no compassion for the customer or their livelihood nor cares about what the customer situation is going on. He keeps expressing I need to "accelerate the payments" I need to accelerate the payments". If I was going to be harassed about an unexpected 5000$ !! that I did not have starting i would have gone somewhere else who understands a customer and realizes that 2500$ PROMISE MONEY is not hurting a BILLION DOLLAR COMPANY ! I want to speak to the supervisor /CEO/ AND everyone over this facility My contact Hawkins.lemichael.lh@gmail.com I will be going to the Finnegan Dodge Rosenburg this week to make ANOTHER PROMISING PAYMENT and i want to talk to CHRISTOPHER BOSS!!

These past few weeks when I have been struggling to use my car with two broken external handles, I…read moreWISHED I had the mechanical skills to fix my car. Since I do not, the next best thing was finding LA Auto which is Woman owned and Operated to fix my ride! LA Auto was brought to my attention thanks to the Projects feature in the Yelp App. I sent out a request for a job or service and Yelp broadcasted it to businesses to reach out to me concerning the service. I had initially had a different mechanic before LA Auto that was going to do the job, but a price change occurred before the vehicle was in their possession. Decide to nix that mechanic and go back to the drawing board acquiring estimates for the job. By this point, I had already ordered and picked up my parts directly from the dealership so they would match my vehicle. All I needed was the labor to complete the repair. I was really intrigued that there was a Woman owned and operated auto shop in Houston, so I decided to reach back out to the shop about an estimate for labor. My inquiry was Friday afternoon, so I didn't expect to hear back until Monday. Liz, the Owner, however, was in contact with me in and out the entire weekend asking for pictures of the parts to ensure they were correct for the vehicle based on the VIN as well as making sure they didn't need to paint the handles. She gave me a range on the price for the labor, which I could understand because she never saw the vehicle before- only pictures of the damage. We did most of our communication on Monday which offerred a great opportunity for me to get the car fixed that afternoon since she had an opening. I honestly thought I may have to come back another day to get the job completed because EVERY OTHER BODY SHOP I SPOKE TO said I would have to drop the car off just to get an estimate. I did that with one Pearland body shop and received a quote of over a THOUSAND dollars just to fix some handles! They even stated the labor was high because the panels of the car had to be removed. Thanks to Youtube, II knew that was not the case and Liz the owner and my mechanic confirmed my research as she completed the work on the vehicle in less than an hour WITHOUT removing the inside panels. She worked fast and I was even able to see her work from the office which provides a chair or two inside for waiting customers. A/C is blizzard cold inside the waiting area, so bring a jacket. This is not your car dealership waiting room with tvs and refreshments, so bring your own, but Liz worked so fast I didn't need to indulge in either! Really friendly, sincere, and affordable service from Liz at LA Auto. I am so glad to not only have my car repaired (FINALLY, with the exception of one small part that the dealership gave me in error that doesnt affect the main fix) but I am so estatic to support a small business owned and operated by women. I am telling everyone I know about LA Auto if they ever need repairs on their vehicle. This place is a real gem and deserves to shine!

Was searching for a shop to install lowering springs on a supra. Discovered this place and saw…read morepositive reviews. Staff was professional and provided a reasonable price. They did an amazing job. Thank you. Would definitely recommend.

The service department at team Gillman Honda Fort Bend is the best!! This time I needed an oil…read morechange so I called Orlando Pelaez ( my service specialist ) & it was done in a short wait. I always trust him to take care of everything!! Also the sales dept sold 4 cars while I was there. They play really loud music for each sale!! pretty neat!! I've been a customer for about 10 years!! Mike Davis

We picked up our new 2026 CR-V Hybrid today and it put the cap on a terrific experience with…read moreeveryone we met at Team Gillman Honda of Fort Bend! Our sales guy, Vic was awesome! (We were turning our 2023 Lease in and weighing our options and Vic walked us through several options including keeping the lease, turning it for another lease or buying a new vehicle). Mr Gupta gave us our options, listened to our wants, needs, and was extremely knowledgeable on the Honda line of vehicles and their features and super friendly as well!! Best was no pressure at all as we were able to test drive each vehicle we were interested in ask questions and make our own choices with Vic's help, Vic answered each question we had and made our time shopping for a new vehicle really a great one. We picked up our new CR-V this morning and we arrived with Vic ready to roll. We went through the financing office and each member of Team Gillman we met and spoke to were absolutely awesome, polite, and honest. all were knowledgeable and all "car- guys"- and ladies!, informative and very friendly- Great team that looked like they were having fun while doing exceptional jobs! Absent were the old school pressure and on the spot type dealer sales tactics. we were able to get the deal that we wanted on the vehicle we wanted- At this dealership they do it right!! Vic and team gave us space and no pressure whatsoever, while keeping us engaged and giving us exactly what we wanted. They made some new customers for life today and we appreciate everyone at Gillman Honda of Fort Bend!!! - WHAT A TEAM! Thank you Vic! and thank you to Team Gillman in Fort Bend!! we love our new Honda!!!

Luis/Louis... I walked onto the salesfloor and the guy completing the intake got my name and…read morenumber. He stated there were 3 ppl in front of me. Ok, no worries. I went outside to look at the Lexus, Toyota, and Hondas. Luis called me while I was outside. Asked if I wanted water and what area I was looking outside so he could join me. I had my own water and told him where I was. I was literally outside in the heat for at least 20 minutes. No one ever came outside. I walked inside then out to my car to the next dealership. Nobody said a word. Someone text me 10 minutes later asking if I was still at the bldg. Nope. Have a nice day.

I am so grateful to Mr. Ryan Mc Cants for helping me choose my next vehicle. He was patient, and…read moretrustworthy to say the least. It's people like him that make customers trust in an awesome business like Carmax. He works at the Richmond location and I would go back to that place whilst sourcing a good car to purchase. He an awesome individual and works hard to ensure the client is happy. Thank you!! Dilshad.