Fast response time and straight forward pricing. I appreciated their kindness and quick turnaround…read moretimes time.

We called and explained what we needed. They were cordial and took down our info. Then they…read moreGHOSTED. Zero follow up.

I've had them come out and install a reverse osmoses system under my kitchen sink (also connected…read moreto my fridge for pure ice maker) and a water softener for the rest of the house in my garage. I'm impressed with the finished products and the much improved water quality. I can now do home dialysis where as before there was too much calcium in my water tests. Definitely a home improvement and great guys. Water for showers and clothes/dish washing is notably better.

Fairly attentive when I was having a $3500 system installed last year, but it wasn't always easy to…read moreget them back for the repeated visits needed to fix leaks. This year, they've cancelled the first appointment to install new filters, and today simply no-showed. I waited all morning for someone to show up for the 9-10am appointment. I called the office around 10:30 and had to leave a message. When I called back about an hour later, I was asked to reschedule. They offered the familiar lame excuses that have been commonplace. Follow-up and follow-through are not their strengths. Sloppy and unreliable are how I would describe them. There is nothing special they have to offer, and their products are easily available at big box hardware stores. Save yourself the frustration and inflated price, and look elsewhere for these services. Absolutely not recommended.

Recently had a softener installed and service was awesome! Owner was friendly, knowledgeable and…read morefollowed up to make sure everything was running smoothly. Highly recommend! Bonus-- local, independent small business!

Brock the owner of the company does the installation himself and takes as much time as needed to…read moreexplain how the Water Softener works and how to maintain it. He promptly returns all calls or texts and shows up right on time. We were so impressed with the high quality of his work that we later had him come back to install a reverse osmosis water system at our kitchen sink. His prices are very competitive and includes a warranty exceeding the manufacturers' coverage. Recommend him without hesitation for any work that he does.

The young man working there was very friendly and helpful…read more Took my water bottles there to get filled up. Store is clean and they have products that they sell if you are looking for cool water dispensers for the home. I'm quite sure their water is better than the water kiosks at the grocery stores!

Steve and Daniel came to install a R.O. system for us. They were professional, polite and…read moreinstalled to our specifications. The water tastes wonderful and 3rd party testing came out great! Thank you Mike and your team!

Water heater stopped heating water. Called Goodson and they sent a technician out. He determined…read morethe thermostat was faulty. He found one, went and got it and installed it. Water heater working again, very happy. After taking a shower and making dinner and doing the dishes, my wife and I decided go out to the garage and check out the water heater. Upon going into the garage we both smelled a very strong odor of gas. We opened up the man door to get some fresh air into the garage, no way would we use the garage door opener, that could have caused a explosion. I remember the technician was using a pair of channel lock pliers to tighten some of the gas lines. I even questioned his choice of tool to tighten a gas line. His response was the gas lines dont need to be to tight. Well, they need to be tight enough so as not to cause a gas leak. I got out out a crescent wrench and started to check the tightness of all the gas lines. The first one and second one were ok, but the third one was lose. This is the one that feeds the burner. It took about one whole turn before it started to get tight. After I tighten it up, no more leaks. Usually I do this kind of work myself, but the water heater was under warranty. I did not have to pay for the thermostat but I did have to pay 250.00 dollars for a substandard and dangerous install. The last thing a person wants is leaking natural gas in your garage or anywhere else. I called Goodson plumbing and talked to the receptionist? and she was very understanding and apologetic. She said she would talk to the technician and the owner, Rob, about this. Never heard anything from Rob. One would think that because of the serious nature of this, a gas leak from using the wrong tool to tighten a gas line and causing a gas leak, that the the owner, Rob, would have called me and let me know that he has talked to the technician about using the right tools for the job and this would never happen again. And maybe a partial refund of the installation since I had to finish the job.

I paid Goodson a flat fee to replace all my drains and water lines. Shortly after installation, I…read morefound a wet spot in my basement. They told me the new leak was 'a valve' which wasn't included in the price and would be an additional $1500. I contacted another plumber who told me that it appears Goodson broke a fitting on the tub drain which made difficult/impossible to remove so that it had to be cut out. He believes this also caused a leak on the old drain which appeared to have been siliconed by Goodson. Goodson didn't complete their work, cut corners, and I had to pay another plumber $650 to cut out the leaking, damaged, and siliconed section of drain and replace it. I also learned that the water lines were not entirely replaced. They left old sections where they were more difficult to replace so I will be paying to replace those sections later. I had wondered why they were able to do such a big job in such a short time, but now it makes sense. In response to Goodson comment. They also did not replace all of the galvanized water piping as they agreed in writing or claimed to have done in this post. They only replaced the sections which were convenient for their plumbing tech. I have photos and statements from other plumbers to back this up. The section of drain that is leaking was in fact a section that Goodson worked on. The reason it's leaking is that they replaced the entire drain except for the last foot connecting to the tub. The work they did was good, however they didn't do what they stated verbally or in writing, nor did they honor their work. I think the tech was in a hurry and they had a flat fee so they were trying to maximize profit rather than do the job right. I agree they did not agree to replace the main water line or the sewer line.

I had my water softner and RO water systems installed last week. Jason was my sales rep., he was…read moreextremely knowledgeable and helped me understand how both systems worked. He was a big part in my decision making. Josh was my installer and I was extemely impressed with his work. He listened to my concerns and didn't hesitate to make some adjustments with the placement of my water softener. The installation was done to perfection, exactly where I wanted the unit installed. The work was neat and clean. I also want to add that I was lucky that Jorge was avaiable to ride a long with Josh and played a big part in installation of the RO system. My wife and I are enjoying both systems. As for the systems that we purchased, the value was there. Great work! Also, we did use Costco.

I left a review last night saying how Dissatisfied I was…read morewith the service. Today I called 3 more times and talk to Kelly and Carrie. I said the only thing I need to find out is. Can we drink the water after the test? You ran, I could not tell me a thing. Never got a return call. Nothing I'm going to head to Costco tomorrow and see why they are there. They're vestibule. Drumming up business.

Brian was the best tech fyi. Very complete work and helped me with my water softener and RO water…read moresystem even told me about maintenance program. Marsing, Idaho

I find Culligan's pricing to be totally unreasonable. We have a reverse osmosis water filter…read moresystem put in by them. They came out for a yearly service. They charged us $729. I don't remember for sure but I think that's about 50% of what the whole system cost to be installed. Obviously, this was my fault for not asking ahead of time, but I had no idea that I would get charged a total rip off price. How's that?

I was so impressed with how overly enthusiastic the staff was to help me and answer my many…read morequestions. This kind of genuine service is very rare these days. I was uncertain how to change the filter and the gal that helped me "demonstrated" on a model so I knew just how to do it. I will be back for all of my water softener equipment and service. Thank you kindly, Gwen B.

Kinetico is the best soft water ever! I would definitely get this system again. Very low salt…read moreuse and great water!