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    Quality Watches

    5.0 (1 review)
    Open 11:00 am - 5:30 pm

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    12 years ago

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    Harry's Jewelry - Second angel of pinched but still got a gap

    Harry's Jewelry

    4.6(77 reviews)
    5.7 mi
    $$

    Harry is incredibly helpful and knowledgeable in all things jewelry, watches and other fine items…read more I have had multiple watches serviced by Harry and he always delivers and provides excellent customer service as well. Harry stands out as always giving you the proper insight and recommendation for both watches and quality jewelry.

    It brings me no pleasure to write this review as things initially started off so promising with…read moreHarry. Wanting to support a local mom n' pop business, I went to Harry for a custom made engagement ring. I brought a picture of a simple, elegant, solitaire ring I found online and asked Harry for his professional opinion regarding the layout. After some back and forth we decided on the final design and in an effort to ensure we were on the same page, I wrote down what we agreed to on the paper with the picture and gave it to him to fabricate. I picked up the ring and was so excited that I didn't realize the diamond was going the wrong way from what we had discussed until I got home. I went back and Harry looked at me like I was crazy. I asked him to produce the paper with the picture and written instructions and after a token glance around his office, he said he had shredded it. Convenient. Thinking this might have been fate, I suggested a compromise. I would propose with the ring as-is, but if my fiancé wasn't happy with the layout, I asked if Harry would be agreeable to rotate the setting to the way we had originally discussed. He agreed and that was that. I proposed and she said yes....soon afterwards, she asked why the stone was laying the way it was. I laughed and told her the story. We both took the ring back to Harry and as promised, he rotated the setting to what we had originally agreed to. Now I didn't mention this at first because I thought that in the process of the repair it would be resolved, but the ring and setting were never exactly perpendicular to one another. It was crooked from day one. After picking up the ring with the setting now in the correct position, I could tell it was still crooked but was reluctant to say anything. We took it home and thought maybe we were being too picky but we decided to just go with it. After showing her mom and girlfriends, everyone remarked how beautiful the ring was but only the bravest people closest to her remarked on how it was crooked. We begrudgingly decided we'd have to bother Harry again. We went back and apologetically told him that the ring was crooked. He looked at us as if we had three eyeballs each. He placed the ring on his mandrel while aggressively denying that it was crooked, telling us that it was an optical illusion. That our eyes were playing tricks on us....and everyone else's apparently. Sarcastically, he joked and said if "we wanted him to "fix it" and make it crooked" that he would. Eventually, he gave me the ring back from behind the glass and I calmly said, Harry, this thing is obviously crooked but if this is the quality of the product you're willing to put your name on, then I guess there's nothing that can be done. He insisted that we were wrong and sent us on our way. My fiancé and I took it to another jeweler and presented them with the ring. Careful to not lead them with my questioning, I handed it over and simply asked "do you see anything wrong with this ring?" Without hesitation, and with a somewhat disgusted look on her face, she responded "yes, it's very crooked." I asked if she could repair it and she said she most definitely could. Thanks to them, the ring is now perfect. Harry was very personable but I got the feeling he wasn't really paying attention to what I was asking for which is why I was so careful to write down what we agreed to. I gave him the benefit of the doubt thinking that it was probably such an easy project for him that he simply understood what was being asked of him. He fixed his mistake once and that was all we were going to get. The setting was so obviously crooked that there was no way he couldn't see it. That being the case, the only logical conclusion I could draw is that this project was no longer profitable for him and he would rather say it was us that were wrong and send us away rather than putting another minute of his own time into this ring. If all else, we have a fun story to tell about the ring and I suppose I should be thankful for that. Harry, if you still have my contact info, you can still make this right. Thanks for the beautifully crooked engagement ring.

    Photos
    Harry's Jewelry - Pinched but still got a gap

    Pinched but still got a gap

    Harry's Jewelry - Bubble

    Bubble

    Harry's Jewelry - Not fixed

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    Not fixed

    Quality Watches - jewelry - Updated May 2026

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