I had to bring my bracelet back here again on Tuesday this week. They had previously replaced the clasp. This time my bracelet had caught on the zipper of my crossbody bag and broken while I was traveling. I was lucky I noticed it on the restaurant table top and brought it home to fix. They told me that usually it costs $45 for this kind of work but only charged me $30 since I had so recently brought it there. I really appreciated that! It was ready in an hour. Amazing. The staff treat you well, do excellent work, and charge fair prices. Highly recommend! read more

Fast-Fix - My bracelet looking brand new - Jewelry Repair Near Me - Montclair, California

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Went to mall and spoke to owner. Dishonest disgusting SOB who scribbled info to sue him illegibly while ridiculously blathering Fast Fix. Corporation was responsible and to sue them. Damages - One $100 watch destroyed, $25 for battery put in it. Other watch cost $50 to repair. Total $175. read more

Fast-Fix - Jewelry Repair Near Me - Montclair, California

Purchased a beautiful solid silver St. Michael medal for my partner online but the pewter chain needed replacing and the loop needed to be repaired. From the moment I walked into the shop, Hans helped me immediately and treated me like I was the only customer in the store. He showed me how he could fix the cheap loop the medal came with and replace it with a soldered pendant bail so it would never fall off, and then he showed me many beautiful silver chains to replace the original pewter one. The overall cost was a little more than I wanted to spend, but the customer service and the quality of the chain and craftsmanship will ensure that my partner has a keepsake that can be passed down for generations. It was a worthy investment and the experience left me feeling very blessed. My repair was done in about 10 minutes and they let me split my payments on two different cards. I will always return to see Hans and the friendly experts at this location. THANK YOU! read more

I brought in a white gold 70 year old ring that was my Mother's ring to have fixed. The ring was bend and broken. The employee named Yazmin sized my finger and told me the work would cost me 125.00. Fine. They texted me that my ring was ready. It came out beautiful, but it was one size too small. She told me that she didn't know I wanted it sized. I said why were you sizing my finger then? She said your ring size is 6 1/2 and then they made my ring 5 1/2.. What a disappointment. She said it would be another $75 to size it to 6 1/2. I just walked out. I do not recommend this place. read more

My daughter broke her gold chain so I took it here to have it repaired they were very nice and the service was good n fast only 30 mins and they cleaned it for free highly recommend this place read more

FAST FIX, DOES NOT TAKE THEIR SWEET TIME! Fast Fix lives up to their name! On Sunday, September 8th, ten minutes before closing a kind helpful employee, added a battery to my new watch and set the correct time on it for me, within 6 minutes!!! read more

Fast-Fix - Jewelry Repair Near Me - Montclair, California

DO NOT GIVE THIS PLACE YOUR BUSINESS. I got there 5 minutes before they opened to find an older gentleman with a walker waiting for them to open. Ten minutes after they were due to open, a short, chubby, female Hispanic employee arrived and opened the door. The older gentleman approached her about a watch and I cannot believe how disgustingly rude she was to this man. I have a father about this man's age and the fact that she was so rude and dismissive of him made me sick and really angry. The she approached me and I explained that I needed a necklace chain repaired. Keep in mind the necklace was only about $80 new. She quoted me $40. I told her it seemed kinda of expensive then she said, "Well my lowest price is $35". When I asked her why she didn't just start with $35 she gave me an attitude. I wasn't aware I had to come in bargaining like I was buying a car. I told her no thanks and left. She was rude, unprofessional and what made me absolutely disgusted was the treatment of the older gentleman. I hope no one treats her father or loved one who is elderly the way she treated this man. Take your business elsewhere please. read more

Wow I really enjoy coming here I came because TiC-Time is no longer there at the mall, Walking in Vanessa was very attentive and polite right away, she helped with so much and I had a lot of questions, I am forever thankful for walking into this place. I will definitely return and definitely recommend this place. They do so much for Great Prices, Thank You Vanessa read more

Service was great. Prices are a little expensive. I didn't get my watched cleaned because it was not affordable. If u just want a batter change I'd recommend it! read more

DON'T GO HERE THEY ARE WAY OVER PRICED, DISHONEST, ARGUMENTATIVE, AND THE JEWELER DOESN'T KNOW WHAT HE'S DOING!!! I took my 18 inch 14k gold chain to be fixed that I had gotten broken when my great grandson pulled on it, and my moms old gold garnet ring that was given to her by her mother on her 16th Birthday. I noticed that one of the prongs was no longer tight that needed tightened. the employee named Alin, said that they could repair my chain with no problem and charged me $40.00. On my moms ring she (Alin) , told me that they would have extend my one prong and re-gold my ring. They charged me $185.00, which to me their prices seem really high. They texted me later that day to pick them up. When I picked them up and got home I noticed that the chain felt rough where they had repaired it. My ring prong wasn't extended either, it was still the same and they never re-golded my ring they only cleaned it. I wore my necklace only one day before the chain broke again in the same spot. For my ring my prong is still the same. Their jeweler doesn't know what he's doing. My grandfather owned in downtown Pittsburgh a Jewelry shop, with a jewelry and watch repair for over 60 years. So, I have some knowledge about jewelry. I took my chain back to the repair shop and wanted it redone I was told by their employee,Yazmin, due to my chain being hollow that they could only solder it and that it would always be rough. This was never told to me by their other employee, Alin, before they did the repair. I argued with Yazmin, that I should have been told that in the first place. I requested a refund. Which Yazmin got really rude with me over . Telling me over and over that they had a 30 day warranty. I told her that I would never have had it done there if I had known it would come out like it did. I told her if I didn't get a refund that I would blast her on social media and turn them into the Better Business Bureau. Finally, Yazmin refunded my $40. 00. I am still out $185.00 for just a ring cleaning. They are a big rip off, and liars. Now I understand why they weren't busy. Don't go there, I had my other chain fixed prior by another jewelry shop in Upland, that same chain just it was a little longer and its still fine. So, they just don't know what they are doing and their prices are way over priced as well as being dishonest,argumentative, and very rude . read more

I visited this place of business recently in an attempt to have a charm placed on one of my necklaces. One of the employees quoted me a price of $150 which seemed unbelievably high given that the request was a simple one. I then went to the FastFix store in West Covina and had the same job done for $25. This establishment seems untrustworthy, dishonest and pricing for their services seem inconsistent. I do not recommend them... read more

They charged me $40 to repair a bracelet. Broke on the same exact place an hour later...

5 Star Service! Needed my watch band fixed & they got it done asap with an unbeatable price. Definitely coming back to this store. Highly recommend! read more

I came in for a watch battery replacement for my Fossil watch, and I was in and out in less than 10 minutes! The lady who helped me even gave a nice touch up to my watch, and all for $25! It was so worth it. Would 100% recommend!! read more

Excellent work and customer service very professional with all my questions about my watch's repairs. Thank You

Great fast service she adjusted my watch no problem.will be back for any future watch stuff

Owner tried to charge me $110 to resize my ring, which was ridiculous in itself, she gave me a $13 discount, and when I went to pick up my ring which by the way was BRAND NEW, and gorgeous and shiny, I picked it up and it was all scratched up on the outside and inside, it looked like I have had that ring for years and had gone to the gym in it how bad my ring looked, I'm mortified that these people charge this much for the quality work they did on my ring. Not only that but the ring was still loose like they didn't even do anything, I have to now go back a second time to have it polish and resized. I'm scared to even take it back to these people again but I'm I need it done asap. Take your precious jewelry else where or check it really well before leaving the store. I'm so pissed. $110 for this type of work? This should be ILLEGAL. read more

Got some earrings repaired here. Alin helped me and fixed them with a quick turnaround. She was honest and very kind.

I am a little late on my review but last week I lost a diamond and drove over an hour to see my jewelers at fast fix inside Montclair mall and I am always welcomed with a smile and a positive attitude to help and assist, which is always warming to my heart. Everyone was quick to assist me and due to my long traveled back n forth and my plea once again they all came to my rescue repaired my diamond and the loose casings I have in 45 minutes! I will never ever go anywhere else, I absolutely love the family orient vibe they present with ease and a lot of laughs please don't go anywhere else this is the place of you want the best quality the best product and exceptional service thank thank thank you. Also I have been going here for about a year and will continue for a lifetime read more

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They fixed my glasses the same day, and it was good as new! Super friendly, definitely helped me out in a pinch!

Alin is very friendly, helpful, and easy to talk to. Quick and great service! Highly recommended.

I love going to this place to get jewelry fixed. Came in to get a jade bracelet fixed and they were so quick and they did such a great job at it. My experience was so great that I drove all the way here just to add holes to my Hermes Apple Watch band. Alina was so quick, kind, and again did a great job herself. I drive all the way here from Eastvale. price was reasonable, great value for exemplary service. Highly recommend. read more

Went here a few years ago to have a diamond reset. It was absolutely awful! Not even close to what I was expecting. The jeweler pretended to chat with "corporate" to get a price. It was laughable but ultimately came in at a reasonable price. I agreed and when I went to pick it up, I was absolutely devastated. It wasn't anything like I was shown or what I had envisioned. But, I realized that I hadn't been as specific as I needed to be and I didn't have anything in writing as I should have. Fast forward a few years and my dumb butt decided to try these people again because jewelry repair is kinda hard to find! I asked to have a necklace SOLDERED! And paid for SOLDERING! I got a necklace back that had just been clamped with pliers by the receptionist/assistant whatever she is! The actual Jeweler who is NEVER there never touch my jewelry! Absolutely disgusting! Stay away! read more

Thank You Eileen for helping fix my watch! Great service and very friendly. I would highly recommend.

Went in to replace a battery for a Movado watch. They wanted to charge me $49.99. Lmao took my watch back and took it to another watch repair... $15 fix. Shady business, don't trust this place. read more

They over charged for lobster claws two of them they charged me &50 and $60 each just to put them at the end of a chain ridiculous. Talk about price gouging. How hard up must they be? read more

Recently got engaged and my fiancé got me a ring that was a bit big in size for my finger, lol. HAPPY I walked by and made the decision to walk in and ask a few questions. I was so nervous to leave my ring...(it's myyyy preeeciiious) lol! The kindest man who goes by Hans made me feel welcome. Hans was able to actually work on my ring the same day which put a big smile on my face. Did a great job! Thank you! read more

Fast-Fix - Jewelry Repair Near Me - Montclair, California

I took my Baby G-shock watch to several places, all of them said it has be taken to a watch repair store. I took it to these guys and they didn't seal it correctly when they replaced my battery. They tell you it will be 20 mins each time I was there and still never touch your item even after 20 mins. They didn't seal it after replacing the battery and killed my expensive g-shock. Do not go here! They offered me $35 credit to buy a new watch from their store. They refuse to even refund my battery. I got my watch back and they took back their battery! DO NOT GO HERE! read more

Whenever I come here my watch is in good hands. Their craftsmanship is unparalleled, with skilled artisans who treat my watch with the utmost care and precision. What truly sets them apart is their attention to detail, PHENOMENAL CUSTOMER SERVICE and they always repair my watch back to its working condition if not better than before. This is a quality jewelry/repair store and I am a happy customer that will return if I ever need there service and will recommend all my friends to come to this place if they have ANY issues with there watch they will fix it no questions asked hands done they are the best in business. read more

We took my father in law's watch here to be fixed. He had passed several years ago and we wanted to get it working so my husband, and then boys, could wear it. It did not have a large monetary value, but did have much sentimental value. We did not hear from them and repeatedly reached out to find out the status and kept being told someone would call back. No one did. We went in person and was told someone would reach out to us regarding the status. After 2 months we finally had to threaten legal action if they dud not contact us. They finally did and we were told the watch had been stolen out of someone's car! They paid us some $ but no amount can be put on a lost family heirloom! We wanted the watch ... not money. Very irresponsible, non communicative. Never give your business to this store! read more

My daughter and soon to be son in law where shopping for a wedding band on a budget . The gentleman was so kind and really wanted to help them out . He sold them the ring to accommodate their budget . This was a wonderful and kind gesture . Especially during these trying times . Thank you ! read more

I was promised that my repair would be ready by Friday, and they did not deliver. I emphasized that it's a gift for a birthday on Saturday. They had 2 days for a very simple repair. THEY WERE LATE. On top of that, they are DOUBLE the price of the jeweler down stairs in the same mall. I would NOT recommend this place. It's unacceptable to promise a Friday delivery, especially after I made it clear that I need by Friday. read more

GREAT CUSTOMER SERVICE WONT REGRET IT !!! No other jewelry store could help me I came here and immediately was able to help me with what i needed ! read more

I was in a major bind because my car would not unlock at the LA Fitness parking lot. I did not have my wallet on me and my phone was about to die. They took apart my key fob and resoldered the posts for a stronger connection to the battery. I was done in 20-30 mins. Highly recommended. read more

Best jeweler in town very helpful honest gives excellent customer service. Very nice jewelry selection especially Gold!!! I highly recommend them, and I usually don't leave reviews but they are worth the time!!! read more

Extremely unreliable. Fast fix = Cheap work. Had a gold necklace repaired, and it broke again within the first couple weeks. Also one of the employees was rude for no reason, and I witnessed him take his bad day out on a sweet older lady. Take your business anywhere else but this place. read more

Started with $29 quotes for a battery replacement for my watch, then tried to up sell 3 years warranty for $59. When I told him I will not replace the battery, he literally dropped my watch on the counter. Very unprofessional, regardless the price of my watch. Had battery replaced at Tic Time for $18. read more

This location wasn't always a fast-fix, but another jewelry repair store. I had gone there previously for watch repair, and jewelry reconditioning. They were always friendly and gave a personal touch to each experience. I walked in a day ago and the people in the shop didn't look familiar... Well staff is bound to change so I didn't think anything of it. While paying I was inspecting my watch (chronograph, so it has a built in stop watch) and noticed the second hand on the timer wasn't aligned. I told them about this and the girl behind the counter said, "oh, its a second off." While its only a second off, it is still off. She then comes back and says "this is the second had." read more

I came here to get a ring repaired and I was blown away by the speed and service! I brought in a ring that was given to me by my grandmother, something that is absolutely precious to me. The ring had onyx and diamond setting with a gold band. Inside the band were two gold balls placed there to size the ring down, (my grandmother has much smaller hands than I do). I have taken this ring many places to try to get the ring sized up but they all told me because of the Onyx it would be impossible to size the ring up, so I've left it as is. I decided to have the gold balls removed to at least make the ring large enough to fit on my pinky to wear to my sisters wedding. I brought the ring in and they said not only could they remove the balls but they could even size the ring up large enough for me to wear on my ring finger! I was amazed I've taken this ring so many places and so many people have told me no. And even more they could do it in a few hours! I am so grateful that I was able to find someone to fix my ring, and that I will be able to wear my grandmother's ring to my sisters wedding, thank you so much! I will say it was a little bit expensive for my taste. If I did not have an emotional connection to the ring, and I did not have an event that was so time sensitive I probably would have negotiated the price a little more carefully. But live and let live right?! read more

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Be careful with engravings. When I initially went and got quoted the owner of the store told me that what I wanted engraved on the back of a watch was completely doable and would come out great. Today when I picked up my watch it was not great. The engraving was sloppy and lopsided. I would have appreciated a phone call from someone to tell me what I wanted was either to difficult to do after all or that it would be risky to try. Instead it looks like whoever did it said "well I'll give it a try." I would not recommend this store for engravings to anyone at this point. The only upside was the extremely kind girl who worked the counter, "Miriam". The owner really needs to do a better job with quality control. read more