Extremely unreliable. Fast fix = Cheap work. Had a gold necklace repaired, and it broke again within the first couple weeks. Also one of the employees was rude for no reason, and I witnessed him take his bad day out on a sweet older lady. Take your business anywhere else but this place. read more

Best jeweler in town very helpful honest gives excellent customer service. Very nice jewelry selection especially Gold!!! I highly recommend them, and I usually don't leave reviews but they are worth the time!!! read more

This location wasn't always a fast-fix, but another jewelry repair store. I had gone there previously for watch repair, and jewelry reconditioning. They were always friendly and gave a personal touch to each experience. I walked in a day ago and the people in the shop didn't look familiar... Well staff is bound to change so I didn't think anything of it. While paying I was inspecting my watch (chronograph, so it has a built in stop watch) and noticed the second hand on the timer wasn't aligned. I told them about this and the girl behind the counter said, "oh, its a second off." While its only a second off, it is still off. She then comes back and says "this is the second had." read more

Started with $29 quotes for a battery replacement for my watch, then tried to up sell 3 years warranty for $59. When I told him I will not replace the battery, he literally dropped my watch on the counter. Very unprofessional, regardless the price of my watch. Had battery replaced at Tic Time for $18. read more

I came here to get a ring repaired and I was blown away by the speed and service! I brought in a ring that was given to me by my grandmother, something that is absolutely precious to me. The ring had onyx and diamond setting with a gold band. Inside the band were two gold balls placed there to size the ring down, (my grandmother has much smaller hands than I do). I have taken this ring many places to try to get the ring sized up but they all told me because of the Onyx it would be impossible to size the ring up, so I've left it as is. I decided to have the gold balls removed to at least make the ring large enough to fit on my pinky to wear to my sisters wedding. I brought the ring in and they said not only could they remove the balls but they could even size the ring up large enough for me to wear on my ring finger! I was amazed I've taken this ring so many places and so many people have told me no. And even more they could do it in a few hours! I am so grateful that I was able to find someone to fix my ring, and that I will be able to wear my grandmother's ring to my sisters wedding, thank you so much! I will say it was a little bit expensive for my taste. If I did not have an emotional connection to the ring, and I did not have an event that was so time sensitive I probably would have negotiated the price a little more carefully. But live and let live right?! read more

See all

Be careful with engravings. When I initially went and got quoted the owner of the store told me that what I wanted engraved on the back of a watch was completely doable and would come out great. Today when I picked up my watch it was not great. The engraving was sloppy and lopsided. I would have appreciated a phone call from someone to tell me what I wanted was either to difficult to do after all or that it would be risky to try. Instead it looks like whoever did it said "well I'll give it a try." I would not recommend this store for engravings to anyone at this point. The only upside was the extremely kind girl who worked the counter, "Miriam". The owner really needs to do a better job with quality control. read more

I can share a similar experience as some have shared regarding pricing. I took my watch in and I get a quote to change a battery for 30 bucks. WTH 30 bucks I bit my tongue and went forward with it because I needed the damn battery. And when I came back I get told about a rusty screw wth are you serious? Well they swap it out and say "typically we charge 15 but we will charge you 5" that is stupid honestly so you do work to crap people do not approve? What's the freaking deal. Don't trip BBB is gonna be happy to hear about their business practices. I hope this spot gets shit down because the mall doesn't need shitty businesses and people. read more

The service is always good when you visit this but I've been gone it to them for years at because they have facilities on military apples and because you always were given a military discount until my last visit for whatever reason the young lady at the register appear to not want to give me the military discount and she had an attitude I'm chalking it up to perhaps a bad day.we shall see . I think that most don't understand why we are given the military discount , it isn't because we don't want to pay full price .. it's our country's way of thanking us for making the The sacrifice that so few are willing to make. The best thing about the service here is that you can drop off and go shopping and it's done ! read more

First off, I would have given a one star review but luckily, the lady was very nice to my girlfriend and I. We came in looking to get a few links removed from my new watch band. She was helpful and gave us a good deal. Second, come here if you wish. I cant tell you what to do. Im just sharing my experience. Everything seemed perfect until the younger man doing the link removal decided to give me attitude and kept on suggesting the way I like to wear my watch is too tight and that I wouldn't like it....even though I brought in a watch Ive had for 5 years to show them how I would like the watch to fit (he kept on ignoring it). I like to wear my watches with very little play as possible. He ignored all my attempts to explain how I dont like it loose. The more I turned down his suggestions, the worst the customer service got. Long story short, I wont be coming back. BTW, Its been about a week since I got my watch adjusted that supposedly is "too tight" and "wont fit" and wore it as a daily and guess what? not one bit a pain or discomfort...imagine that. read more

See all

Don't waste your time here....20 dollars for 1 watch battery is way to much! Your Better off going to Sears and to get it fixed for 7. Save yourself time and money! read more

I have to say the Owner Hans is AMAZING... he is a true Craftsman in his trade !!! He helped me with a beautiful necklace but he also helped my pendent from not falling off my necklace. His workers were patient and very helpful to customers!! I would recommend this place to EVERYONE I KNOW !!!! Thank you Hans and his great crew !!!! read more

Fast-Fix - Jewelry Repair Near Me - Montclair, California

These guys were absolutely amazing they repaired some silver that I brought in that means the world to me in a timely manner very professional incredible welds My jewelry is like new I highly recommend them read more

The change of ownership has lead to higher prices. The service was good and friendly. It's not bad but I'm not sure I'll be back. I get used to people and I'm hard to win over. read more

I had batteries installed in my Casio Mudmaster I came here to get my Watch recalibrated. Completed the calibration in less than 40 min. Excellent customer service. Highly recommended read more

they are super nice! they fixed my watch for free because it was such an easy fix, so i will only go here from now on for any repairs i need. came in another time for a replacement watch battery and watch resizing. not very expensive, i got a warranty, and the service is very friendly. love this place read more

The crew here was really polite, out going and fixed my bracelet in less then an hour. We went to other places who told us the same job would take two to three days. For those of us who do not like to wait. LOL. This place is awesome. read more

Fantastic work from Enrique. Beautiful watch band changed without a scratch on my watch. I always come to fast fix Came back again and again a great fix and adjustment read more

Watch repair and battery replacement always friendly with quick service. Under new ownership--my records were no longer on file. Ummm. I have followed the shops moves with the Plaza for 15 years. A little pricey if you purchase a warranty. read more

Fast-Fix is the place to go for all custom made jewelry and repairs! I got a custom made Tiffany&Co design infinity necklace here. The craftsmanship on the piece is amazing at a total affordable price. They had the piece ready before the day they promised which was awesome. The customer service was also great! I totally recommend for anyone looking to custom make any piece. They also do watch repairs. I'm definitely coming back for future repairs :) read more

Fast-Fix - Custom made Tiffany&Co design infinity necklace! - Jewelry Repair Near Me - Montclair, California

Really nice people that owns this shop.. went in to get the band on my watch fixed, they did it for free.. that's way cool... go here for all your watch repair and your next jewelry purchase.. read more

My husband and I went in to have our wedding bands cut off. They were very nice, knowledgeable and professional. We will be returning to have our rings resized. Also, the store was very clean and pleasant. Highly recommend them. I'm going to bring some other rings for resizing, too. read more

My son broke the clasp on his chain. I took the chain here because it's solid silver and I needed something sturdy. Fast, good work. Reasonable price. I would definitely recommend going here to have jewelry fixed or repaired. read more

I walked in with a broken bracelet, he fixed it in a matter of minutes and said "no charge". So thoughtful and said to me merry Christmas. I will definitely be back with more of my treasures. read more

Scam artists. Montclair and West Covina. A battery at each 1 month apart. Both experiences total bull. No warranty claim special gasket. Ha, watch store around the corner in Montclair laughed at the delicate gasket procedure comment doing the replacement on the spot and $10 cheaper. The West Covina store flat out lied saying the less expensive battery had no warranty. The person who responds to their reviews on the site they deal with, cleared that up. EVERY battery they sell has at least a one year warranty. They need to stop hiring liars. read more

I had them replace a battery in my watch a few months back. Battery died, took it back and had them replace battery. They charged another $15 on top of the original $38 dollars I originally paid. Seems kind of expensive for $100 watch. Won't be doing that again! read more

Went in on 12-9-16 received a quote to re-tip my ring from Stacie for 65.00 I told her I was on my way out so I would return another day, she gave me a paper with the quote. I happen to go today 12-17-16 and I didn't have the paper with me and now was quoted 100.00 because she claims it was a one day offer. I told her she never said that so she offered to do it for 85.00, I walked out. Came home and have the quote and no where does it say it was a one day deal. I specifically stated that I was on my way out so if it was a one day deal why would she put it in writing. 12/19 - In response to your response I do believe people can make mistakes.... But I made it very clear that I wasn't coming back same day that is why she gave it to me in writing. I feel that because it was her error she should have honored the quote given. With all said and done after reviewing your reviews it has made me relieved that I didn't get my ring repaired at your facility. read more

He did a great job resizing & cleaning my wedding ring! Only took 1 1/2 hours. Thank you so much! read more

Fast-Fix - Jewelry Repair Near Me - Montclair, California

So Far this establishment has out did there selfs, I called about resizing my brand new diamond ring and Teresa was too kind offering me a great low price with discount! Then when I arrived at the location Ennque the ring sizer offered me an ever more incredible rate! So I left my new baby.... follow up for pictures of the amazing job they did and the happy costumers comments! Okay so I got my beautiful ring and it's so perfect! I highly recommended this place for all your priceless fix's!! read more

Fast-Fix - Jewelry Repair Near Me - Montclair, California

UPDATE This Fast Fix is under new ownership. I've been a patron a few times since the new owners took over, and each time has been an unpleasant and expensive experience. They are now strictly-business and charge high fees. They even charge for ticky-tack extras that no self-respecting jewelry repair would. The front desk people are pretentious and snippy. The previous owners knew how to build customer loyalty through fair pricing and friendly service. I was a loyal customer for 10 years. I used to recommend Fast Fix to all my friends. Not anymore. read more

I went in yesterday to get my ring sized and my husbands watch repaired. Honestly I was a little leery because I went in a few months ago and had a bad experience but this time was convenient for me. A man named Johnny helped me. I was told the store is under new management and it shows for the better. We were greeted politely and my husbands watch was fixed in about 45 minutes as well as my ring which looked brand new! Overall we are happy with the service and will now be coming back! read more

This place is amazing! Not only they can fix anything but they do it fast too! I've been trying to find a place to have my ring resized, and no place seemed to be confident enough on how to actually fix it. Since it's a very delicate ring, I did some research and found out about these guys through some friends and they have left a great impact with the experience that they've had. Although it's far from my home and workplace it was totally worth the drive! I not only got my ring resized, I ended up getting my watch resized and my glasses fixed! read more

You've got to be kidding me.... I just called to see how much a simple bail for a charm would cost me. If you don't know what a bail is, it's the little dangle piece to a charm which hangs from a necklace. The lady tells me that they start at $35! $35 for a small piece of metal! They don't even deal with cheap sterling silver I suppose since I mentioned that I could find cheap bails on eBay for $10, she got highly offended. Thanks for trying to rip me off and losing out on some decent business. read more

I wanted to find a place nearby to get my watch's battery changed. I thought i was walking into one of the typical fast fix stores but honestly I had the best customer service experience ever at this place. First, they're very friendly and welcoming, they offered me water just because it was very hot outside. Second the staff is highly knowledgeable, though I thought it's just a matter of changing the battery, I found out that it had to be a certain brand so it would last longer. Third, they're pretty quick at what they do and have reasonable prices too. It took them only 5 min to finish the work and charged me only $12.99. Fast and quality work!!! read more

--------DO NOT COME IN TO THIS SHOP---- They are expensive, dishonest, and do horrible work. I came in for a simple battery replacement on my watch, the guy right away tries to up sale me on some insurance for my watch.The guy is very obnoxious and pushy about it. He ends up charging me $18 dollars for the battery replacement. In the process he damaged my leather strap and did not inform me of it. I confronted him about the damage explaining to him that I would have appreciated if he had at least informed me that he had damaged my watch. He proceeds to deny that he even caused any of the damage. read more

This 5 star review was for the brief but lasting impression of the customer service I received without having to purchase anything. I went in yesterday just to inquire about the cost of cleaning my engagement ring. Hans took my ring right then and there and cleaned it for me at no charge! He also heard how my stone was loose and tightened it for me also at no cost. He was very sweet and it only took him a few minutes to help me out. I will be returning because I will need to have a custom class ring made for my daughter soon. Thank you for your help Hans! read more

Enrique was very helpful and his staff too. Great and fast service very friendly I'll definitely come by again.

One of my diamonds fell out of my favorite earrings (I wear them like all the time) and I needed it fixed fast. I went to the mall yesterday with hopes for some direction. Kay's jewelers referred me to Fast Fix. I'm so glad I went. Marilyn and Hans greeted me and took care of me right away. Marilyn called me to let me know when they were ready. Hans fixed and cleaned them both for me in about an hour making them look brand new! It was easy, fast and convenient. I'm grateful I can wear my earrings again. :) read more

Great service, was there on Saturday change my watch battery and got the band polished. very happy with the job and price. I will go again. read more

This place is so AMAZING!! It's about an hour drive but the staff is so great and accommodating. I had a ring that I needed to be resized and they did it so fast and at a great price! My dad also had a watch that needed to be repaired and I love that they did it so fast. They really live up to their name!! I would make this drive any day because of how much I love how they treat their customers. I recommended them to allllll of my friends and all of them were beyond happy. You will not be disappointed by coming in! read more

TRULY FAST! Everyone was super courteous and professional. I needed to have an item cut and repaired urgently, and they took care of it right away. The level of service was superb. I'll definitely be going to them for all my jewelry repair needs! read more