Been dreading getting my SMOG checked but pulled up, walked in & the guys were super friendly and nice! Told them what I needed, they quickly got my car in, gave me a price estimate & a time estimate (10-15 minutes - no one else was waiting.) Very happy with their customer service and their efficiency, I also appreciated that they were not trying to convince me to get other things done to my car. I will be back for other car services even though it's a little out of my way. Thank you! read more

Inefficient service and high prices I do not recommend it you will only throw your money in the trash

I have been a frequent visitor to this location until today, on top of it the manager had the audacity to try to get smart at my response and questioning of pricing. I told him I come to this location all the time and how do I submit a coupon for $29 and the total is $48? They couldn't give me an explanation other than things go up. I had them look up my history of payments and as I had mentioned, I had never paid $48 for an oil change. He questioned me and said, "it took you 15,000 miles to come back?" I said or maybe I took my car somewhere else and got the oil changed. His response was, you said you come here all the time. With that being said, I responded icome here all the time is not saying I come here every time I get my oil changed. I would rather go somewhere with less combative staff, better customer service. I'll go to Midas before I return back to this location and deal with attitudes like his. On top of that, I was here longer than I needed to be. I dropped my car off for the oil change and they never did it by the time I came back an hour later. They told me they were going to start it immediately. They were talking to each other,trying to figure out if the car had the oil change completed and no one knew what car the guy was even talking about. Finally, it was determined that the car had not been touched. So I had to sit there even longer just for an oil change. I should have been compensated for wasting my time and not getting into an argument or debate over a price of a $29 coupon now costing me $48. read more

Super fast service, friendly staff. They usually have coupons online with deals that are amazing. They have a sitting area where you can watch tv while you wait. Definitely a good deal for oil change, winter specials and smog. Highly recommended it. read more

Quality Tune-Up - Main entrance - Auto Repair Near Me - Sacramento, California

These guys are awful!!!! If you are a woman do not come here!!!!!!! They didn't top my fluids off like the paperwork said they did.... My truck overheated coming home from work at three in the morning and I had to pull off on Florin Road and was stuck there at three in the morning which you know is not the best area to be in as a woman. Complete lack of care.!!!!! Had they treated me good they would've had a customer for life, but instead they put my life in danger and I almost blew up my engine!!!!!!! Karma will be their downfall!!!!! read more

I showed the person who wrote up the paperwork,the coupon was $29.00.he put $34.00 the estimate, I signed the paperwork, then when they finished another joker,say your bill is $58.00.,they uncharged without telling you,if they of said $58.00 I would of declined the oil change,the bill has a $5.00 charge for a drain plug gasket.that gasket most cost is $1.00,highway robbery. I would recommend the State run undercover inspection on this shop. read more

Completely over charged for the most minor things. Went in to get in oil change usually my dad does it and it only costs around 28$ but due to my dad having gout and being partially handicapped for the time being I had to get it done at a shop. Every other shop I've been too has only ever charged me about 28-30 never 58 DOLLARS that's an extra 30 dollars down the drain for something my dad does regularly for 28$. Unbelievable. DO NOT GO HERE if you want to be scammed for your money. read more

I've brought various cars to this shop in the past for smog and oil change needs in the past but unfortunately I will never be returning to this shop. I arrived at 5:35pm and was immediately greeted with the ole "you're too late; you should've called ahead; we'll be open tomorrow, blah blah blah." I explained that I get out of work at 5pm and came straight to the shop as quickly as traffic would allow. Nope, no service. I understand that the shop closes at 6pm and that people want to go home; however, having worked in the service industry before I would have never turned away a customer when the clock still had 25 minutes left until closing. You take care of the customer and get the job done, not turn them away because you don't want to get stuck working past the bell. Oh well. I guess I will pay more for guaranteed quality customer service at the big name oil change shop half a mile down the road moving forward. Same goes for my smog needs also! read more

Reviews Quality Tune-Up Google review summary 5 4 3 2 1 3.9 (238) Reviews All prices29 oil27 smog11 vehicle11 +6 Sort by Most relevant Newest Highest Lowest Shay Thomas 6 reviews I brought my own parts to get my brakes done front and back. I paid $300 for labor. The parts that I got for the front were the wrong ones. Jiffy got the correct parts and I paid thrm back. Now my brakes screech louder then when I took them in the beginning. DO NOT GET YOUR DIXED THERE PLEASE read more

Came here Friday for brakes and rotors. Quoted $385 + tax over the phone. I said say less. I'll be there at 2:30. Got me in immediately. Took 45 minutes? Car sounds brand new. Great, friendly staff. Comfortable chairs for my two boys I brought with me. $400 was do able. I'm definitely a customer for life, thank you thank you! read more

They are a rip off and over priced. Went in for a simple ac charge and said $490. lol Went to another shop and only charged me $149 for the diagnostic and charge. Just do yourself a favor and don't bother with these crooks. Ps $80 to fill your anti freeze! read more

This is the worse shop, Do Not go here! They will take your money. They will purposely break your car for you guys to come back and check it again so that way they can keep taking money from you. This is what they did to my Honda accord 2001. I just need a new Catalytic and they didn't even change it. They also remove my radiator cap and it made my car act up and overheat. So I had to go back and get it check again. Like I said this place is rigg, you can sue them for what they're doing. Please Becareful, always have an expert look into your car I suggest just go to the dealership it's better to pay in dealership than having someone rob you all the time. read more

Do not come here for a smog check. They will charge you for the initial inspection, and if it doesn't pass they charge you 50% of the original price whereas other shops don't charge a penny. I spend $80 for a smog. The front desk lady just hid in the back till I went around to go get her so I can pay the extra $30. While I was waiting, there was another customer complaining because she's been there for over 3 hours. Avoid this place. Will not come back for anything. read more

Came in this morning for an oil change I've been putting off. Took a 20 minute walk and came back and was out talk about quick. Coming back with my second vehicle in a few. The Tech Sean was also dope! Would recommend to friends and family. read more

This auto shop looks like an haunted house. AVOID this repair shop if you have a newer model car or luxury vehicle. I went in for an inspection and hours later they gave me back my car with all hazardous and warning lights on. They tried to say my alternator was bad and they could fix it. They will try and hustle you if they feel you don't know much about cars. Staff is also too young, work ethic is questionable. Im already in route of going to the bureau of automotive. Dishonest work and everything is special order. read more

Went in for a smog check - walk-in, no one else waiting, in and out in 20 minutes as they've told me. No whatever upselling . Good short convo w mech Ivan . Paid total 59.95 ( w $10 coupon). read more

Horrible service went there eight months ago to get my radiator fixed and thermostat the very next day. Not even 24 hours later I was broke down on the side of the road again same problem. They fixed it now last month. A problem with overheating again ended up, taking to another shot and I was told that there was water put into the radiator when I paid for fluids charged over $200 for fluids that were never use. I recommend you don't go there or your car will be fucked up. Now I can tell they used water because when I turned the car off and I was sitting in there waiting, I could hear it boiling now that there is actual antifreeze fluid in there it doesn't do that no more read more

Avoid at all costs. It has been multiple occasions now they have used the wrong motor oil, 5W-30 instead of the manufacturer recommendation 5W-20. I should not be surprised at this point. Also, this shop is notoriously slow for just an oil change. I would strongly caution against having their "technicians" perform any other service. If someone can't do an oil change correctly, they shouldn't be doing more complicated repairs. Not worth risking your engine to save a few bucks. read more

Quality Tune-Up - Auto Repair Near Me - Sacramento, California

Tannah and the staff here are amazing. My wife took her car in for a oil leak and they did a full inspection of her car and found a few additional things that needed to be repaired they were very professional and explained everything they found along with pictures to show me what they were talking about. They are very affordable and the work was completed within a reasonable amount of time and the car runs like charm my wife and I am very happy with our first experience with quality Tune-Up. I will continue to go to them first impression are everything and I must say they did a great job!! Thank you Tannah and Quality Tune-Up read more

Went in for an oil change and wasted over an hour of my time. Claimed the hood wouldn't open and apparently now my pull latch for the hood is broken after working just a few weeks prior. Would not recommend to anyone, now need to find a repair before I can do maintenance, anywhere but here. read more

I went in on Saturday to get my smog checked and felt that the process was fast and professional. If my car happened to not pass the smog test (it passed) they offered to fix whatever issue they found and retest my car for free. They also informed me about general maintenance my car will need and showed me the issues (which I appreciate). read more

I live in the north and I come all the way out there to get my car maintenance done, love this place been coming here for 7 years and the lady they have working in the front Tannah, she is so helpful and knows what's she talking about, and she's funny, I love people that love what they do that's great customer service. read more

I love this place the girl is very knowledgeable with the cars she make sure we understand what exactly is going on before she agrees to do any of the work. she also makes sure that we get any kind of coupon or discount possible. The boys in the back do great work I would highly recommend this place to any everyone. read more

Quality Tune-Up - My 2009 Dodge Journey, they are working on the AC - Auto Repair Near Me - Sacramento, California

Everyone here is friendly and welcoming. Fast efficient service, Thank you! I will definitely be coming back.

Great service and excellent customer service. Guera gave me great price on replacing my brakes and rotors. Will definitely be coming back and will be recommending to friends and family read more

Great service with fast work, honest, recommend 100%. Great customer service. Thank you for great work

I used to bring my vehicles to Tires Plus when I lived in Reno, and established a great relationship with the shop throughout the years. When I moved to Sacramento Tires Plus is actually Firestone. They use the same database therefore, they could see my long history. This didn't matter however, they clearly aren't concerned with whether I use them as my service provider. My wife has been going to Quality tune-up for some years, which I had been skeptical in the past. I gave my business to them about 2 years ago, and they always do a great job. Alyssa is super sharp, and Pedro always makes sure their work is done correctly. They are reasonably priced, and always offer coupons and discounts as well. I have brought several different vehicles to them on many different occasions for everything from oil changes to mechanical issues, and they always provide a good service....and less expensive than Firestone too!! I recommend them for quick & quality service. I gave them a 4 star because they are limited in what they can do, not because of poor performance. read more

Great place... My car is a 07 Durango 100k miles never had a tune up... And they did an amazing job at a great price. Tannah knows what she's talking about and did not try to get over on me she gave me the real and didn't try to over sell me on stuff I didn't need I will be making this place my #1 shop to go to... And my car is running much better... P.S my wife got her 09 Chevy maintenance here a week before I did and she feel in love with the place... Loyal and Trustworthy shop for sure read more

Took my car in and they waited until 5 minutes before closing to tell me they would have to keep it until MONDAY. Today is Saturday and you said it would be done today. They Kept my car all day and repeatedly said , it's almost done. I told them I needed it fixed that day and they said it would only take a couple hours. I dropped it off to them 11am! My dad is in the hospital and I needed my car to go see him!!! Now normally this would not be a huge deal but they knew damn well it was not gonna be fixed that day . Tried to play me by keeping my car and calling me 5 min before . I will Never ever go here again!! I take all my work trucks here and get my oils changed on all cars. NEVER AGAIN!!!! Taking them to small claims court because not only did they NOT fix my car , but they caused so much damage that I had to pay more money for someone else to fix . They have zero idea what they are doing ! I GOT CHARGED 800 and they literally did nothing except take off parts and pieces to my car and not put it back. I literally had pieces flying off my car when i Then my car makes more sounds and jerks more than it did before and they have the audacity to charge me even though they did NOTHING but waste my time . Went in to speak with the owner and asked for a resolution. I was given a non work email and he never responded to me except "working on it" This place is the WORST!! Making a BBB complaint and will be going to court. I tried finding a resolution but apparently the owner does not like to take care of the problems they have caused which is very unfortunate . I went in with one problem, that was never fixed and they charged me for things I didn't ask for and or didn't do. Charged me for new plugs which I never got. They caused so much damage that cost me more than the $800 they charged me. It's sad that I really have tried to speak to them and won't it out and I was ignored . read more

Quality Tune-Up - The response to this was funny trying to make it seem like another store. Off Florin road 2221 - Auto Repair Near Me - Sacramento, California

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I've been coming here since I got my first car when I was 15. Twenty years later and they still provide pristine service and they always remember me. Great service, great employees, and even better prices. read more

Arriving an hour + early from Walnut Creek, I had a little time to kill before meeting friends for lunch at Scotts on the River. Needed an oil change so googled closest oil change place and this place popped up. Neighborhood was a little sketchy but I found this shop and was treated to the most welcoming and competent service, were advisory but not pushy. The extremely helpful and friendly TANNAH understood that my visit was a one - off...did not matter...told her I had a lunch in an hour...they were done in 25 mins AND she asked if I was a Vet and gave me a $10 discount knowing I would probably never come back to her shop. (I think any time I am in Sacto I will return for oil change!) Kudos to the owner for fostering that caliber customer service! read more

After paying more than 2000.00 on 1 cars. They never did what was paid for. Complete idiots.

This specific Quality Tune Up Shop deserves off the charts reviews. Tannah, at the front desk is probably one of the most kind people I have met. They all work as a family, go above and beyond to be friends with their customers, help people drive safely, and save people money, all while providing fast and efficient service. They told me what was necessary, what could wait, and why. They showed me my car parts, what was being worked on, and how, They are all extremely knowledgeable, and provide more tuning services than any other tune up place I have heard of. read more

Quality Tune-Up - Auto Repair Near Me - Sacramento, California

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Had a check engine light on and they made me fix 2 different problems that didn't remove my check engine light I come get my car with the check engine light still on and take it to Firestone and they find out they didn't properly put the parts on and solved my problem same day n quality wanted to charge me for more work that my car didn't need read more

One of the worst experiences Ive had at a repair shop! I went in on a Saturday around 2pm. They were very busy so I asked the guy behind the counter if they had time for an oil change. He checked his appointments and said they could do it in about 45 minutes. I gave them my information and got the estimate. It was gonna cost around 50 bucks. I left to get a car wash and came back to quality in 40 minutes. I left my key with the service tech and sat down in the office. A few minutes later the technician came back and asked if there was a special way to start my car. I said no, and went outside to start it. My car wouldnt turn over. I was supprised because I didnt have any problems prior to going over there. The service manager came out at this point and said, people come in here all the time with issues before closeing and expect us to fix it. I couldn't belive the lack of understanding, and rudeness. I felt accused of sneaky behavior. She then told the service tech, " well you are in training what would you do?" They decided to try and jump start my car with a jumper box. The kid clearly didnt know what he was doing. At this point the manager said to the tech is the box charged? He seemed unsure. My car would not start sh@#! The service manager said " you cant leave it here!" We can do a no start diagnosis on monday for 110 bucks. Needless to say I called a tow truck. The tow truck driver jumped it with his jumper box no problem! Do you think anyone from Quality ever followed up with me NO! If i could give Quality tune up less than 1 star I would! Shame on you! read more

It was great. Came in for a tune up... called first. They could take my car right away. It was a fast service, they had all the parts in stock... friendly customer service. Wi-Fi in the waiting area. All good!!! read more

4 stars because I came in for an oil change and ended up 4 hours later spending more than expected!!. However I knew my car was in dire need of maintenance & payed for the services anyway, I believe from the energy and general attitude towards the care of my car that I was taken care of any will definitely recommend this shop to anyone that is looking to get their car actually fixed. Thank you guys for making me feel a lot safer driving read more

Customer service and quality service is all I receive when i come to this location. They have serviced both of my cars for many years and hope they consider me a regular. Tannah, thank you for the amazing service you have provided me. I have seen you laugh, get upset, cry and grieve with your customers. My man Keith is always ready for action and will get you taken care of. Willing to take the time to explain what he sees and point out potential issues before they become costly damage. Santiago and his son have decades or mechanical knowledge. They are car enthusiasts themselves, they can handle anything from routine maintanence to major overhaules and repairs. read more

I am very disappointed. They had really messed up. A couple days after getting my oil changed, I went to change my headlight. When we popped the hood, there was no oil cap and oil was splashed all over my engine and under the hood. When I called to let Quality know, they stated, "how do we know it was us? Maybe it happened some other way." I had no reason to pop my hood after the oil change. Mind you, this came after my husband got an oil change and he drove down the street afterwards to get new wiper blades only to come out and all the oil was all over the ground. They didn't put in the oil filter on right. My husband was stranded as we could drive the car with no oil and had to wait for someone from Quality to drive over. Because we like to support local businesses, we gave them another shot and then the above happened with my car. Okay, third time is the charm? No three strikes and you are out. My husband went back and with reluctance got another oil change. A week later, we popped the hood to provide a jump to another car, only to find that the air intake duct was missing. When he went to talk to the owner, the owner stated, "no this isn't us. How do I know you didn't do something with it?" When my husband reiterated that the part needs to be replaced, he was told it was his fault and told to leave the property? Really? This is how you do business? Missing parts? Maybe they have a second business of selling your parts. read more

The first time I came here was when My boyfriend and I both needed to get our oil changed in our cars. We took them in together, left them while we grabbed some lunch and came back. The guy at the counter only spoke to my boyfriend, and at the time, I didn't care much. When it came time to change my oil again I returned back to quality tune-up...this time was a much different experience. I was by myself and the guy at the counter talked to me like I was stupid. After changing my oil, he gave me a list of other recommendations he had that needed work on my car. I thanked him but told him that I couldn't afford anything else at the time. He proceeded to talk to me like a child and like I couldn't understand anything he was saying. I kept telling him I understood what he was saying but I just couldn't pay for anything. He got an attitude with me and finally just let me pay and leave. never again! read more