I've been working with these guys on multiple jobs. I am a property manager and use them for nearly all our plumbing work, along with any sort of serious water leak issues that need mitigation. Cesar, Pablo, and Ruth are true professionals in all they do. They make up the perfect team to ensure the job is scheduled and completed in a timely manner, and for a fair price! All of our tenants love them as well. I get compliments all the time about the great work they do, how friendly and courteous they are, and how they will go the extra mile for their customers. Use these guys, you won't be disappointed! read more

I am so incredibly impressed with the excellent customer service and helpfulness that this company (specifically Cesar) exhibited! My garbage disposal seemed to stop working whenever I would turn it on. I even tried unplugging and plugging it back in (totally foolproof). Being at an apartment, I didn't want to mess with it too much so my landlord contacted this company. Cesar arrived in a timely manner and was very pleasant to speak with as I told him about the issue. He went on to figure it out and in a matter of minutes he found that it was not actually the garbage disposal, but an electrical issue. I immediately began thinking about my next steps, but Cesar was already on the case. As a plumber, he fixed the electrical issue! I'm so glad I don't have to call, make an appointment, wait, blah blah for an electrician. He was very informative and knew exactly what to do and constantly asked me for permission all throughout about what he can and can't fidget with. Thank you, Cesar and company! P.S. - I'm annoying when it comes to cleanliness of my floor, but Cesar wore sanitary booties as soon as he got to my door! Little things. read more

NIGHTMARE! Absolutely the worst company I have had to deal with on top of my apartment flooding. Cesar was so nice, i had fully trusted that him and his team would do the right thing and do the job well...absolutely 100% disappointed. They damaged more items and property during the time they were supposed to be "fixing" the water damage; ripping out the carpets and floor boards and replacing with wood floors and new floor boards. Not only was the flooring half-a**ed, but they ruined my expensive purses, clothes and more during the time they were moving things around. When I was able to enter back into my apartment, it looked worse, more of a clutter and disaster than it did when the flood happened. The workers had left 7/11 coffee cups, their personal work gloves and miscellaneous work equipment including but not limited to; empty paint cans, blue foam EVERYWHERE, rolling measure, our closet doors in the kitchen, and so much more. On top of it all, my roommate got his printer stolen and the bag of clothes that they said they were taking to clean. I have absolutely no clue how on earth they received so many 5 stars, when this business should be shut down by now. I HIGHLY recommend steering clear. 0 stars would have been a better choice, if it was an option. read more

Quality Restoration was hired by the management company that oversees the new apartment I just moved into. There was some last minute work done on the kitchen floor and due to all the dust, they wanted to have the carpet cleaned again. Cesar from QR&R was really friendly and super quick at thoroughly cleaning the carpet in the two bedrooms and hall. I was really happy with the results and would highly recommend them. It was also really cool that they do organic cleaning. I am not super picky about that but given the option, I do prefer it. Bottom line, I will definitely call them up the next time I need their services. read more

Amazingly attentive and prompt. It started out as a hello by dropping in our office with homemade cookies. Then, one of our properties had a major leak. He arrived within hours and excavated nearly 600 gallons of water from our crawl space. He provided recommendations for dehumidifier and fan for 5-7 days. Then, repaired the plumbing leak and topped the dirt with sand. He will know be our main source for all the properties that we manage. Thank you so much Ceasar! Luke K. read more

The worst thing to come home to happened at our house this past month. Our entire home was flooded from a pipe that had burst in the downstairs bathroom so we first thought call our plummer. As soon as he arrived he knew that we needed more help than he could provide. He suggested we call Quality Restoration. They came in the middle of the night. We were super stressed until we were reassured by their team of kind professionals. They took care of us like we were family. We were so happy with the timely work that they did to get us back to our day to day life. Frankie and his team are there for you and If I knew better I would have called Quality Restoration right away. They were quick and especially considerate. Quality Restoration will not let you down when you are under water. Thanks so much Frankie!! read more

We are new homeowners and needed some work done, the technician who came out for issue one was able to diagnose issue two and both were fixed quickly and professionally. Cesar was great to work with and we will definitely be using this company for any future issues. read more

I love Quality Restoration and Remodeling!!!! We have used this vendor for many years, and that alone is proof that his work goes above and beyond. The work is always good, never disappointed. Quality Restoration is used on all of our residential properties that we manage. We also call on him for our commercial building in El Cajon, The East County Biz Center. Top notch work, always friendly, reliable, and consistent. What more can you ask for?? Oh yeah, the prices. Prices are always lower than the other vendors when we get multiple quotes. Thank you for always doing a great job for us Quality Restoration!!! We appreciate it. -John Collins. read more

Would absolutely recommend these guys! We had issues with our kitchen plumbing, which led to issues with our washer. Dry wall needed to be knocked down and put back up, clean outs needed to be installed and these guys did it all! So professional, quality work done in an ideal amount of time and for a great price. Thanks so much Ruben, Fernando, and Obett for your hard work! Thanks Ceaser and Pablo for always keeping me informed on the tasks at hand. I'm only coming to you guys for all my plumbing needs . read more

I work for a property mgmt company and Cesar is the best! Have used many different plumbers/contractors and these guys are prompt, professional and get the job done at a fair price. No job has been too big or too small, great communication! In the middle of the night when I'm half awake taking emergency calls from tenants, Cesar is ready to go. Thanks again!! read more

Can't say enough good things about the Quality Restoration team. Very efficient, friendly, and professional. Every single interaction with the team went above and beyond my expectation. Will turn to these guys for every restoration need in the future. read more

Cesar; will stay on top of his work, he follows thru the job; he works any hour, he even works on weekends if the job requires to. Cesar is easy to reach and easy to talk to. He is the number 1 in flooding repair and carpet cleaning, he is the smart choice. Definetly will do bussiness again with him. Strongly recommended. read more

Caesar came and replaced a broken toilet for me. Very professional and did great work! They were here on time and were able to work around me since i work from home. Highly recommend them for any work you need done. read more

Fast response. Great people. Caesar has impressed me with his outstanding work and my family can't say enough about him and his team. The communication was superb, and his work is thorough and top notch. If you are unfortunate to have water damage, there can't be a better company for you to call. read more

When I woke up to water dripping on my forehead from the most recent "El Nino"... I was not looking forward to the next few weeks of work needed to be done on our apartment. Our HOA sent Cesar over to access the water damage from our roof leak. The first thing he did was an asbestos test on our drywall which we most definitely appreciated that side of caution. Once he was in the clear, he took out our damaged dry wall and then set up his dehumidifier to take the moisture out of the wood. He came back and checked on the moisture two days after he set it up. Two days after that, he came back to clear out the machines and even vacuumed the area for us. He is even contacting our HOA for us so they can get us started on the next step. Our favorite thing working with Cesar was that he was very communicative. Before we even met us, he let us know how to best prepare the room. He let us know when he was on the way and always gave us a 1-2 hour arrival window (Way better than some of the internet cable companies where you wait ALL DAY) He also adjusted to our schedule. We have a dog and didn't want random people in an out of our home when we weren't there.. so he made time to do the work when we were able to stay home for a few hours. I really hope the next company we use is as great as Quality Restoration. read more

I have called Cesar twice now and he has been prompt, courteous, and professional each time. Most recently, he repaired a plumbing issue with my kitchen sink. Cesar received my request at 10am and was out to repair the pipes at 2pm that day! He was able to fix my problem within an hour and cleaned up after all of the work he did! If you are looking for an honest contractor that treats his customers and their homes with respect, this is the company to choose. read more

Cesar and Daniel were very friendly, punctual, communicated very well throughout the the process and were very thorough in their cleaning. Fast response. Comparable prices. Professional. I thought I was going to have replace my rugs prior to them coming, but after they were done they looked BRAND NEW! I had also expressed concern about mildew since the ventilation over the stairs and hall were not very good. Cesar spent the extra time to go over the rugs a second time with a stronger vacuum to ensure they were not damp. In addition he allowed me to keep his industrial dryer over night to help with air flow. I am very impressed by this small company and highly recommend them to anyone needing carpet cleaning. read more

After a behind the wall shower leak in my 1970's condo, Frankie came over on short notice to inspect the damage. He was thorough and pointed out all the areas with damage using both a conductance probe and a FLIR scanner. The only reason that I didn't contract him for the work was my desire to contract through a single vendor and his firm's inability to handle asbestos work if needed. read more

Although Quality Restoration and Remodeling is a new company for Cesar (the owner), he has been in the carpet cleaning and restoration business for a very long time. We have consistently used him over the years for cleaning our carpets, our tile floors, upholstery, and rescuing us from water damage (that included mold extraction). He is professional, thorough, fair, and very personable. He keeps up with the latest innovations in the business. I have so much confidence in him and his company, that I hope to never have to go anywhere else for our carpet and potential water damage needs. Thank you, Cesar, for always being there for us! read more

Cesar and his team did a beautiful job with a short time frame in completely painting, cleaning and buffing our house to the max. It allowed us to get tenants in quickly and reduced our stress. They are competent, knowledgeable and super friendly. I would recommend them to anyone and will use them again. read more