Grant & Makenna were super amazing and helpful , we lost a value steam on boat trailer on Sunday…read moreAfternoon. Elite Tire & Suspension has won all our Business and we will be sure to Tell Everyone what Great Service Elite Tire gives .... Thank you You Saved Our Family Fun Day on the Water , Hayden Lake , Idaho

Justin is absolutely amazing! I got a nail in my tire and they got me in right away. Super nice and…read morefriendly service. Very knowledgeable shop. I'll definitely be back when I need new tires!

Our recent experience was a mixed bag: The initial service seemed fine and in keeping with what I…read morehave come to expect from Les Schwab. However, hours after my daughter left the business driving her Toyota 4Runner, one wheel fell off of the vehicle. Fortunately she was driving very slowly on a snow-covered residential street when this happened. I contacted the store the next morning and spoke to Kenny, the manager on duty. He arranged for a tech to meet us at the vehicle and put the spare on. The tech beat us there. He already had the vehicle lifted and was waiting for the keys to access the spare. It was bitter cold (maybe 20 degrees) during this time. He put on the spare, made sure it was adequately inflated, and then checked the torque on the remaining wheels. My daughter drove the vehicle to Schwab, where Kenny explained that the likely reason for the mishap was that this particular wheel had to have the TPM removed by drilling it out. They washed out the resulting debris. Kenny believed that the wheel had ice on the backside when it was installed on the vehicle and properly torqued (per reviewing the video of the service bay in question). The ice eventually melted, resulting in loose lug nuts. Kenny explained the above to me not as an excuse, but simply as an explanation of what likely occurred. He told me that Les Schwab would make the vehicle whole again at no cost to us. He made it so. As a result of the mishap, the wheel was damaged, the wheel studs were questionable, the rotor cover was bent, and an internal portion of the fender popped off. Kenny ordered a new wheel, they replaced all of the studs, bent the rotor cover back into position, and purchased and installed new clips to hold the fender component back in place. Another factor was that after having the new tires installed, my daughter drove to the dealer to have an oil change performed. It was possible that the dealer had removed the wheel during their service, but since they were closed for Christmas Eve, we were unable to speak to them. Kenny waved this matter aside, saying that he would correct everything even if it was the dealer who made the error. While it was very disconcerting to have the wheel fall off, Kenny did the absolute best he could to satisfy us as customers. I am sure the tech who installed the wheel with ice on it learned an important lesson. Kenny's ownership of the circumstance and measures to correct it left us feeling very satisfied with Les Schwab. Kenny could lead a Master Class on customer service.

Quoted me 3k said need sway bars bushings etc for second opinion and 90% of bill wasn't necessary…read moreanytime soon

Came by for air in my tires. They also did a complementary check on my tires the scanner read my…read moretread was low. I didn't have the time or money, but when I looked into it a few weeks after I reached back out to them and they had a great deal. Service was quick and easy and thorough very satisfied.

I brought my brand-new car in on a Saturday after popping a tire, and the experience has been quite…read morefrustrating. First, they told me they ordered the replacement tire -- but when I called on Monday to check the status, they admitted it was never ordered. They placed the order then, and by Friday, I was told my tire was finally ready. After picking it up, I realized they had ordered the wrong tire. On top of that, my wheel had several major scratches. Thankfully, Salvador, was very helpful and understanding throughout all the issues. He helped get the correct tire ordered and did his best to make things right, which I really appreciated. Still, when I went back to have the correct tire installed, the wheel came back in worse condition than before -- this is a new car to me, and my wheels were brand new when I brought them in. They did offer to reimburse me for the cost of having the wheel powder-coated to fix the damage, which I do appreciate, but honestly, that doesn't make up for the carelessness. I now have to spend my own time and energy finding someone to repair something that should never have been damaged in the first place. First photo was Friday, the first time we picked up the wheel. Second photo was today after the correct wheel was put on. ****EDITED**** 11/27/25 I received an email from the support team saying they would reach out, yet it has been over 2 weeks and no response. I did have to take my vehicle to another shop because Discount Tire did not balance my wheels, and weights had been knocked off. Not only that, the new shop informed me that my wheel is bent. I was never made aware of this in the many visits to Discount and multiple times they had my car/ wheel. If i could rate 0 stars I would.

Great choice for auto repair! I needed my brakes done and they fit me in quickly. Todd was…read moreextremely helpful, informative, honest and provided great customer service. They did exactly what they said they would do and saved me money in the process. I highly recommend this business and will definitely use them in the future.

Honest to a fault, which is a rarity these days, especially in the auto repair industry. Manager…read morehas decades of experience and is more knowledgeable than most. They recommended a less expensive service to fix an electrical issue with my car, and it completely resolved the problem. They have earned a customer for life.

Auto works is competitively priced, with an accurate pricing breakdown, quick callback, friendly…read moreservice with Troy.

Nice to deal with a business that answer their phones, are actually pleasant to deal with, and get…read morework done in a timely manner. They make vehicle repairs much more bearable. Hats off to this business

I noticed a slow leak in my tire so today while I was at work my boyfriend took my car to get it…read morechecked out. They got my car in pretty quickly which was nice considering I didn't have an appointment but my frustration stems from the service tech telling me my tire was not fixable to immediately when the warranty I bought was produced to "oh yeah we can fix it". It felt "scammy" to me. I bought those tires just over a year ago and now I'm hesitant to go back to this location. I understand sales are important in that line of work but how quickly his tune changed was extremely gross to me. I have quite the drive everyday and a toddler often with me, it makes me question should the tire have been fixed or should I have had the warranty filled and new tires put on? Was my safety compromised to save the store inventory or was the tire completely fixable and I was being lied to so I could make that man's sales for the day?

Complete waste of time. I made an appointment more than 24 hours ahead of time and they cleared me…read morefor an 11 o'clock slot today. I got here five minutes prior, where they took my keys and told me the job was going to take an hour longer than what they previously told me. I get a call an hour later telling me that there's another car in front of me and it's going to be a longer wait. The manager seems like he doesn't care and is annoyed with everybody and this is my third time coming in here and this will be my last.

Dropped my vehicle off at 9:45 AM for a low tire/possible flat repair and by 11:06 AM the car still…read morehadn't even been pulled in. Not repaired -- not diagnosed -- not even brought into the shop. Completely unacceptable communication and time management for something that was supposed to be a simple tire service. I understand places get busy, but over an hour later with zero progress or updates is frustrating and a huge waste of time. Expected much better service from Les Schwab.

Had an appointment for 12:30. showed up about 11:15. they took every walk-in appointment, and got…read morethem out before us. We gave up at 1:20 our vehicle wasn't taken back.

Nice surprise, I needed a break light changed, normally I would do something like this myself but I…read morewas a few miles from home and thought I would just have it done quickly. I pulled into Silverlake Auto in "couer d'alene ID. i was greeted with smiles. I said I needed a break light fixed rq while I waited. the guy behind the counter grabbed his jacket and followed me outside. He took my lenze out in bout 1min popped the Burt bulb out and bingo had me fix and ready to go in under 5min. I started to pay and he said no way that it was ok shook my hand and was happy to help. This was a shocker for, I've never been treated so wonderfully by an auto repair that I can remember. Well, this is a no-brainer, they won all my service needs in the future. Very Happy

I recently purchased a 2003 Subaru Outback and noticed the air conditioner not working best. I…read morediscovered Silverlake Automotive had best price by at least $75 less than two other dealer service centers. Upon reading previous yelp reviews here I was cautious to make sure I understood all that they would deliver along with up charges for additional problems that might be discovered. I am very pleased with the results. My air conditioner works better than expected at the price and time allotment quoted!! And bonus - the gentleman at the service counter was very knowledgeable, patient, kind and respectful!

As things are want to do, the tires on my wife's van were in need of replacement. IDL (said Ideal)…read morewas very prompt to give me the information I needed to make the decision and get me scheduled. The price was just as outstanding as before, and I got better quality for the budgeted amount. I am very happy to be purchasing local. Shaun and Chris were so polite and helpful!

From the owner: We believe the success of your business, is the success of ours as well. We offer 24/7 roadside…read moreservices for commercial vehicles, 24/7 tire repair as well. You will always speak to a real person. We are locally owned and operated in Hayden, ID and our service team is always ready to assist our customers.

I havent even gone in yet but trust this man completely since my son-in-law who owns a towing…read morecompany (OMW) uses him. Called him on phone and a really courteous man.

Amazing service, such an ethical person to look at my alternator and diagnose a loose cable and…read morebolt rather than replace it. I am so happy with how you treated my Pilot. Not everyone treats women as well as you have, I feel in the past many mechanics take advantage of us. You have taken care of me and my parents, aunt, and grandparents for years. I am not sure I would listen to a lady that only posts negative reviews on everything and her ex-husband.