I sure am confused to see some of the negative reviews! I have been using Deb and her team for 3+ years and have nothing but praise for them. My first experience with them was after I was ripped off by a company call Hot Tub 911...he put in a pump that was to big for my hot tub...I'm lucky it did not catch on fire. Debs prompt service saved us! Our Hot tub is outside and over the years they have come and fixed when I can not be at home. Totally trust them. Thank you Deb and team! read more

Their work is shoddy, their attitude confrontational, and you're lucky if they honor their very limited warranties. Avoid. Mr. Pool is the way to go. read more

Dishonest business. The charges were inflated and quality of service was inconsistent. A repair they were doing for me stalled for over a month and the owner looked for any reason to blame me rather than take responsibility. Similar to another review I asked them to only come every other week but they came more frequently and charged me. They don't let you know that they are coming or say hi when they are there so it's hard to know when they've been. I'm pretty sure multiple visits were charged that never took place at all .. but then it's hard to know for sure because of the lack of communication. I was pressured -- called on evenings and weekends -- demanding immediate payment of invoices that had never been sent to me. Legal threats as well if I did not pay inaccurate, overblown invoices. I found it worth paying simply to have no future interactions. When I pointed out the issues with timing and bulked up invoices I got a bunch of blame thrown in my face. I recommend you hire basically anybody else -- the many one star reviews across multiple platforms are well warranted. read more

Can NOT recommend under any circumstances. Terrible communication. Work is amateur (worse) at best. Does the absolute minimum work required per visit. Payment demands are unreasonable. Owner is unprofessional. Believe every bad review. read more

Great customer service. The owner has a philosophy of making sure The customer is taken care of with out hidden charges or selling you something you don't need. Very responsive read more

Ugh this place is the worst. They have little regard for their customers. And they dump chlorine and chlorinated water in public spaces including sidewalks. I asked them to stop and they yelled at me. Awful people. Surprised they're still in business. You can see my photos of their storefront with them draining their hot tubs. Yes that's chlorinated water flooding the parking lot. Illegal dumping shouldn't be tolerated. I've reported them to the City. read more

Quality Pools & Spas - Pool Cleaners Near Me - Boulder, Colorado

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Debbie is a scam artist. Her technicians are not properly trained. She always has an excuse and a trick up her sleeve to charge you more. This has been a horrible experience. Run, don't walk. read more

Same as the others. They have currently stopped servicing us without communicating. Before that, they were servicing us without communicating and charging us for the visits they came out even though my husband asked several times to only come every other week. She sent her guys out on the off week and said "well my guys went out so I have to pay them." Deb claims she doesn't text but everything was in writing (both email and text) and she still messed it up. Awful customer service. Awful communication. Awful experience. Deb, you best NObe charging us for the past month your guys haven't been here. UPDATE: Deb charged our credit card for service that we did not receive. Just because her employees tell her they came here, doesn't mean they came here. We have no video footage on our Ring camera, no invoice, no communication (no phone, no email, no text.) Nothing. You are an absolute con Deb. She waited months to charge us too. She's that deceiving, self righteous, and evil. She is a complete liar. Do not give your credit card to her for automatic payment. That's part of her scam. She is a really GROSS person. See you in court Deb. read more

I had to really think about what word to use to describe this company and the word is "criminal". "DEB" the owner is not and honest person. Buyer beware here. We scheduled an annual pool opening this year. Pool was never opened and we were charged $1,000. "DEB" made claims that our equipment is broken, when it is not broken. They do not have the technical expertise to diagnose problems and solve them. We were charged for "cleaning" visits that we did not request. They cleaned our pool filters in the middle of our lawn with acid solution and killed a large chunk of our grass. We have an invoice filled with incorrect charges. No one on the staff came at the correct time for any of our schedule appointments. Every staff member lacked professionalism and communication skills. I wish I could give a "negative star" rating. read more

Quality Pools and Spas has done remarkable work. Debbie, in particular is knowledgeable and accommodating. The staff has Endless Pools solutions and has solved complex challenges. I recommend their service and expertise. read more

After fighting a pool heater problem and a lack of response from several pool companies, my problem was quickly resolved by the folks at Quality Pool and Spa! Very friendly and efficient service and an immediate response. I can't recommend this company enough! read more

Debbie is very knowledgeable regarding pools and parts that make them work! She is also very resourceful when it comes to procuring those parts that are hard to find. With the cold front in TX a couple weeks ago, there's been a huge shortage of parts nationwide. I was looking for a Pentair WhisperFlo pump housing and Debbie was able to source it for me (when no other pool supply store in Denver/Boulder could) and she did it at a reasonable price (no price gouging or taking advantage of my situation!) She was extremely helpful throughout the process, maintained a sense of humor and educated me regarding which exact part was needed. She is now my "go-to expert" for anything related to pools! read more

I wish I could give a negative star rating. One star is too high. They are terrible. They broke our pool cover when opening our pool ($2,500) blamed it on the person who closed the pool (unlikely), charged us $1,000 to open our pool which we paid on 5/30/17 and then recharged us for the same bill today 2/7/18. We stopped using them as they were unprofessional, disorganized, and unreliable. We had requested they remove our credit card information from our account after our account was settled in June since all bills had been paid and we were using someone new. Today I received an email for an "unpaid" invoice and a pending charge on my credit card bill for the exact amount of our pool opening bill that was charged to my card in May. Now to add untrustworthy to the list of "qualities" for this organization. read more

These guys are amazing. I learned about Quality Pools & Spas from my daughter who recently and a problem which was resolved same day by this company. When I recently returned from a trip to find my hot tub off (breaker tripped) in sub freezing conditions, I sought help from the manufacturer but discovered they could not get to me for two weeks. My daughter told me about Quality and I called them. They were ready to come that same day but I had to wait for other reasons until the next morning. Andy came, diagnosed the problem, obtained the needed part, and repaired the hot tub by early afternoon. Terrific service, great people, very responsive. I'm so happy to have found Quality Pools & Spas. Couldn't ask for better service. read more

Don't use. When they opened pool this year one man was here for 1 hour or so and left the pool a mess. Didn't skim floating stuff off top. Didn't clean up any leaves that were left on deck after removing the pool cover. I had to spend weekend monitoring and emptying the drain basket since was filling up because there was so much in it. Now I have go do my own vacuuming of the pool unless I want to pay them another couple hundred bucks. When I complained, Deb said 'well you wanted the basic service'. I wouldn't even call this basic. And for hundreds of dollars. read more

HORRIBLE HORRIBLE HORRIBLE customer service!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Owner DEBBIE GILL wouldn't listen to my concerns and actually hung up on me!!!!!! I was LIED to on a product about the returns policy. The employee, Joe, admittedly told me AND the owner Debbie Gill that he had said that I could return a heating element. Debbie Gill still won't honor the employee's word. I am eating $81.22 because of this! DEBBIE GILL said that I had never done business with her before, so that is NOT good! My parents and myself both want hot tubs, I guess you never know who your potential customers are. Think twice before you do business with such bad customer service individuals! THEY DON'T KNOW WHAT THEY ARE DOING! read more

My jetted bathtub motor stopped working and our plumber recommended calling a hot tub place. I called Quality and Debbie answered the phone. She was awesome. She diagnosed the motor issue on the phone, made an educated guess which motor I needed since I had no idea and the current motor had no info on it. Harry the installer came out with exactly the right motor the next day and it was fixed. He also brought some spa purge because my jets were shooting out nasty stuff stuck in the pipes. Very happy with the service and would use again. read more

This is the very worst business you could possibly call. The owner is dishonest and over charges for any and everything. Her employees hygiene is terrible and they frankly smell bad. Do yourself a favor and call someone else. Whenever her personal come out they break something that was not a problem prior to their visit. Then they charge for what they broke. Also if you have any work done and she needs to hire a specialist. She won't pay them and they will sue you. STEER Clear read more

I have been very impressed with Quality Pools & Spa's service and promptness. They have done a great job with explaining the issues and making suggestions on how to maintain the spa. Debbie has been awesome to work with! read more

I needed a replacement circulation pump for an old hot tub. Quality pools found one for me and had it in stock in a few hours. It was exactly the part I needed and the tub was back to life that afternoon. Good thing too because the weather turned bitter and I'm sure a pipe would have frozen if I hadn't got the pump in so quickly. Excellent service. I'll deal with this store for all further spa needs. read more

Our hot tub is 22 years old and we have been using Quality Pools pretty much since they opened, always with good results. Debbie is honest and pleasant to work with and hires good service people. We had them out just yesterday with what appeared to be a pump problem, but their service person resolved the issue fairly quickly, no parts necessary. Thanks, guys. read more

I would not recommend using this company and suggest you review the yahoo and google reviews before working with them, I wish I had. According to the reviews I read, the owner over charges people through not sending invoices in a timely fashion. When you receive your invoice there are errors, she then refuses to credit you with. In the reviews I read she threatened people with liens on their home. I was over charged almost $1000. One over charge was due to her employee losing their drivers license, so she charged me for 2 people - the person who drove the employee and the person who worked on my pool. Her employees would not come at the scheduled appointment time and would just show up in my yard without permission. When asked not to come without an appointment, the employee argued with me for 20 minutes and then billed me for 24! In addition, they broke the drain on our pool and then charged us to replace They misrepresented the hours they were working. She claims to have a tracker on her van, but never gave us a statement for hours. I work at home and I have proof of at least two times where she claimed that her employees were here when they were not. I live in the county and informed her of this, she still overcharged me for the taxed owed which amounted to a significant dollar value. When I reminded her of this and asked for a refund, she claimed she looked up my address and it was in the city. She became irate when I informed her that I am aware of the location of my home after owning it for 12 years and she refused to refund any money of this overcharge. I highly recommend you read other review sites before working with this company on a project or you may regret as I have. read more

I go to quality pools very often for supplies and pool help. They would be my first recommendation on a pool cleaning company. You are going to avoid a lot problems down the road if you use Quality pools to clean. They will clean and balance every time and let you know what to do to fix any problems. If you need something and they do not carry it, they will get it, and 99% of the time it is next day. I look forward to continuing our business with this company. read more

I used Quality Pools to service my pool and pond in Boulder for about a year. During that short period Debbie, the owner who does her own billing, double charged me for a pool pump, overcharged me for the amount of hours her men were on-site, and made SEVERAL major accounting errors which made life very complicated. In addition, many of her invoices came in to me 6 months AFTER services were done and then she DEMANDED immediate payment (that day). When I told her I would not pay immediately because, yet again, there was another accounting inconsistency on the invoice and I told her I wanted to look over the records, her response was that she would put a LIEN on my house (which is for sale) if she didn't receive payment IN FULL (mistakes and all) by the following week. Anyone who chooses to do business with Quality Pools need to keep a meticulous eye on what they are being billed for, whether the numbers add up, and whether time billed is actually the amount of time worked!!!! Plus, don't be surprised when you go to do your year end accounting and most of your bills from Quality Pools have not even been sent out 6 months or more later! I have had 4 pools at 4 different homes and I have never encountered such profound lack of professionalism in my life! read more

I have been using Quality Pools in Boulder, Colorado for several years now. Debbie is a great merchant and business lady. She recently had to move her store to it's current location and still does a fantastic job of keeping the items I need in stock. I recently had my circuit board and a pump go out. Debbie sent out her Tech Daniel and he was very polite, courteous and seemed to know a lot about all kinds of Spas and pools. He installed a new circuit board and pump and my Spa is back up and running. Thank you Debbie and Staff for your continued service. Keep up the good work. read more

Quality pools and spas sent a guy out to my pool, in Lakewood. The guy did a great job. He helped me learn how to do my own pool. He told me about all the suplies that I really needed and what they are for. He had most of them with him. I also took a sample to the shop and Debbie told me what was wrong. They know what they are doing. read more

As is so often the case, our hot tub's temperature sensor went out on New Year's Day. We run an airbnb and had guests coming that night - of course to use the hot tub. While calling around, I discovered Quality Pools & Spa were not only the only place open, but they had a service tech out to inspect and fix the tub in less than 2 hours. In the end our guests didn't know anything had happened and enjoyed their evening in Boulder. For us, Debbie and her team were lifesavers. Thanks for a great job! read more

Do not use this Company!!! We hired them to close our pool down for the winter and asked them not to use a chlorine float. Not only did they place the float in the pool but it sat in the corner and ruined the liner. We immediately called the owner Debbie Gill to let them know what happened. She did not want to listen, conversation went nowhere. Do not use them they are completely unprofessional and inexperienced. read more

I highly recommend using Quality Pools & Spas. There customer service is excellent and all of the employees are very educated and well trained (not to mention thier poolboys are very attractive). I have been using quality pools for over a year now and do not plan on changing anytime soon. read more

Without a doubt, the worst customer service of our experience. We ordered a new hot tub cover through Spa Seal, who could not directly sell it to us, they referred us to Debbie (free business!) who promised to pick up our old covers when they delivered the new one. We had three scheduled deliveries that never happened, then the cover was delivered without scheduling and without the old ones being picked up. I am quite uncomfortable that strangers delivered something to our home when we were not there. When we confronted Debbie about it, she threatened to call the cops. And hung up on us, twice. Please do not do business with Quality Pools & Spas. You WILL regret it. read more

There seems to be a common theme here. The person on the phone does not listen. After calling them up on the delay of our cover, I tried explaining that there was an error on the company's part. I was interrupted constantly and then told that my husband was lying to me on the information he had given me. Again, I tried speaking with her and she interrupted me and wanted to be right. Finally, since I couldn't get a word in, I had to disconnect with her. Within five minutes, she called my husband's number and then realized that her notes weren't completely accurate. She apologized to him, but the damage has been done. If you are looking for a company that will communicate with you professionally, this isn't the one. read more

Decent stock of pool supply products. Often rude retail customer service. Most recently an employee missed an opportunity to educate me about a product and instead chose to sneer and walk away. Despite the convenience of the location I won't ever do business there again. read more

I bought a pool pole here for $65.00. Afterwards I was in McGuckin's and found one for $49.00 Wow, that teal color on the one at Quality Pools and Spas must really be special. So, a few days later I tried to return the one from Quality pools and Spa's. It had remained in my car with plastic sleeve since I purchased it. The woman disagreed and said that the numbers written in black marker did not match the one on my reciept. She then took off the sleeve (the one that had been on it since it was placed in my car not done by me, as I DID NOT USE IT) ) and found a dent so she would not return it. WIll never go back there again! It's rare that you find something cheaper at McGuckin's I should have also remembered that you can find just about everything there before purchasing the overpriced teal pole at Quality! read more