Spa was just delivered yesterday, and we are beyond happy. Every person on staff was eager to…read moreanswer questions and help. The person on site made sure to have me take a video of him relaying the instructions for the water care so I can easily go back and watch again. Also gave me his personal cell if I had further questions! Also highly recommend the electrician that they helped me find - Ed from Hi-Lo Electric. Coordinated to be here at the same time to make everything run so smoothly. Thank you Master Spa!

Everything!! Great installation information and service. The entire crew went above and beyondread more

i purchased my bull frog a5l spa almost 4 years ago! i love…read moreit! needed service so explained the issue to amina. she was great! sent a technician the following day! mark, the technician was very friendly, professional & knowledgeable! he taught me important facts about my tub that no one had ever explained to me before! thank you amina & mark!!! barb kleis

Sold us a Hot Springs hot tub years and years ago, mentioning that if they were in business they…read morewould always service it. Fast forward to today, we have a slow leak, likely fixable, but suddenly they don't serve the very town they sold and serviced this hot tub in. We are an hour apart. I offered to pick them up. If you don't want to be sold a high end new hot tub, stay far, far away.

Prompt and courteous service. They know their business and make it easy. As a first time pool…read moreowner, they answered each and every question I had for them. Helpful advice from a professional is always good thing. Four stars as they are pricey, but you get what you pay for. Highly recommend.

White glove install of our 18x36 pool with fantastic after sale/ warranty assistance. No large…read morescale project goes without issues, but it's how you handle it. These guys will have you sleeping nicely. Professional, prompt, and accountable. Great group at Polynesian. Highly recommend. .

Absolutely top notch!!! Amazing staff and absolutely beautiful store! Had no intention of…read morepurchasing a hot tub until I saw the Sundance Aspen....... Highly recommend to give this store a stop. Quality, kindness, and all around awesome! Don't let the review score scare you as the service and willingness to help by the staff shows they should be a 10 out of 5!!!!!!

Can't say enough about the great customer service! Niki is so knowledgeable, friendly and…read moreprofessional! We got a great deal, learned a lot about spas and can't wait to get started!

We purchased a jacuzzi from this place and it's been 5 star quality all around. Mike has been so…read morehelpful with instructions on how to maintain the chemical balance in the water and truly cares about what it is he does. We are so appreciative of everyone there! I'd buy again from this place in a heartbeat and recommend them to anyone that asks!

This place has everything we need to get our pool up and operating. Eric and Scott and are both…read moregreat, very knowledgeable and friendly. Newton is the best! Not only does he know more about pools (manufacturers, models, pumps, heaters, all accessories, and chemicals, etc...) he has amazing customer service and goes above and beyond without blinking an eye and is so friendly. I'd recommend this place and Newton to anyone.

Would not recommend. We purchased our pool in 2021, it was installed in July of that year. We…read morewere able to use it the pool the whole summer of 2022, this year we opened our pool, and the pump was making a loud screaming noise. I called thinking that Jager Pools would stand behind their product, but that unfortunately was not the case. He said, unfortunately it was out of warranty! So basically we received one summer of use out if that pump, spent over $13,000 dollars with an expectation that a pump should last more that one summer, and I also expected Jager Pools to stand behind their product. The offer I was given was, I could purchase the same pump at 25% off. What about replacing it? I even asked the associate on the phone, if you spent $13,000 on a pool, do you think the pump should last longer than that? His response was "it should". Extremely disappointed

Excellent partner. Bought our tub here and regularly meet with them on maintenance, water quality,…read morechemicals. They are superb and highly recommended. Enjoy the service they provide.

After spending almost $300 with that other pool store in town, I went to Leslie's in a panic as my…read morepool was green with no end in sight and I had a big party coming up in less than a week. Nick at Leslie's was a godsend, helping me all along the way, taking my many panicky calls during the process and walking me through fixing the mess made by following the other store's advice. Pool was clean in time for the party, and I spent less with them than I ever have at that other store. Now I know where to go with all my pool needs.

From the owner: Leslie's is your trusted neighborhood pool store in Grand Rapids, Michigan and a go-to destination…read morefor all things pool and spa. We offer the best selection of pool and spa chemicals, pool cleaners, equipment, cleaning accessories, floats, and pool toys. Count on us for complete pool care, including free in-store water testing, free cleaner inspections, and free in-store labor on repairs. Shop your way -- in-store, online with easy in-store returns, or through the Leslie's app. And don't forget to join the Leslie's Pool Perks Rewards program for special offers and savings every time you shop.

Great people who try hard. Free water tests are a good value! Owning a pool is challenging, but…read morestores like Leslie's make it easier.

Samuel did an awesome job educating me on what I need for my pool. Very helpful and tested the…read morewater quickly.

I was charged $450 for putting the cover on my above-ground pool and adding chemicals, which I was…read morefine with. They did put the black clips on, but then I also paid each worker $20 in cash to go under my deck. Later I found an extra $50 charge on my bill for the same

The customer help at the Fuller Street place of business is always pleasant and knowledgeable. They…read morehave helped me out at various times and I will always use them as my choice of experts. Keep up the good work. PS 29 years of using the same place says something about the family.