I have been having quite an ordeal with a local company and just want the community to be aware of what has happened to me.
I have been a weekly and sometimes bi-weekly of this company for about 2 years. And prior to that every couple months or so.
Yes, I have been in constant contact with the store itself and have also called corporate. I have yet to have a manager call me even though I have requested it numerous times.
The week of Feb 12 I dropped off a dress and a few of my husband's shirts to Quality Plus Dry Cleaners on Trinity Blvd.
I received an email that they were done, so on Feb 12, I went to pick them up.
As the young woman was putting the items in my car, she said to me "I am not sure that you want to take this home". She was referring to a new dress that I had dropped off. The dress was a grey sleeveless with a white Peter Pan collar. The collar was now all grey. The dress had been in perfect condition except for a small spot of makeup on the collar when I dropped it off. The dress was purchased at Dillards at the end of July or the beginning of August and was only worn twice.
I am not sure (and neither was she) why my dress was on a hanger with plastic to be given back to me. I didn't receive a call nor an email that my dress was like this.
She asked me if I wanted her to send it back to be fixed. To me, it didn't look like it could be fixed, but I told her yes. I also told her that I wanted a manager to call me.
For the first couple weeks, I stopped by ever other day or so to find out an update and asked for a manager to call me. Each time I went there the dress wasn't there and I was told that the manager would call.
The young woman that I first mentioned started texting me most likely because she was tired of me stopping by lol.
She texted me "they are asking for more time" "the discoloration is coming out and they just need 1 or 2 more days, They expect it to be ready on Monday night (Feb 21)" "They are asking for more time as it is almost perfect) "the manager at the cleaning facility is asking for more time, there are a few specks, but it is almost perfect" On Jan 31 "It will be here tomorrow for sure" "I was assured that it will be here tomorrow and it isn't perfect. Tina is expecting to put in a claim".
Since then, I have been told verbally that "it has taken so long because they were going to make a new collar for the dress but couldn't find the correct material" - (No one ever asked me if it was ok that they replace the collar )
I have also been told that "the paperwork has been turned in" "X was on vacation and hasn't yet turned the paperwork in", "she will bring the paperwork tomorrow", "you should have your check any day now" "your check will be here Saturday" "they are reviewing all flames and will have it handled today"
Before I go on, I do have to say that the young woman who I mentioned in the beginning has her hands tied and really is trying to get this settled for me.
I called the main office again today (each other time I called I got a recording to leave a message)
I asked to speak to a manager and was told that there wasn't any manager available. The woman that answered assured me that she could help.
I explained what was going on and how frustrated that I was. She told me that they are looking for a new dress for me to replace my dress. I asked her how they planned on doing that and have they started yet and did they find the dress. I explained that I have been trying to find the dress since this happened and it isn't anywhere out there. The dress was purchased in the summer and most likely won't be able to be found. I also stated that no one had called to speak to me about this. Yes, I would like to have the exact dress in the right size, but I don't know how they are going to accomplish this. She also informed me that they don't usually give a check to replace items unless a receipt is given. I told them that I had paid cash for the dress, and didn't have the receipt when this first happened. I purchased it for my father in law's funeral and would have no idea where to even look for the receipt as it was a crazy time for my family. I also do know that they do issue settlement checks without receipts because they gave my husband one last year for loosing 3 of his shirts.
She told me she would call me back later today.
So. This is where I am at. No dress, no settlement, and being dragged around.
If you use this company, I hope that you have better luck than I have had.
I have switched dry cleaners to Majik Touch pick up and drop off service and so far have been happy.
If this doesn't get settled and soon with Quality Plus, I will never bring anything to them ever again even though it would be more convenient for me as they are closer to my home. read more
