This company takes advantage of the elderly, so if you have an elderly relative please watch out…read morefor them and be their advocate. My story is about my 76 year old father and his wife have been customers of Spectrum internet for years. They have ran into health problems and have not used their internet service for at least one year if not longer. My father told us he canceled the internet because he was unable to get on his computer anymore. (be advised this is the only devise in the house that uses internet). My brother stayed at his house about 4 months ago and verified their was no internet service after tracking down the modem and performing several checks... Well this month dad needed help paying bills and we discovered he has been paying for Spectrum internet service. Dad said he believed the Spectrum bill was for his cell phone, but after further digging we discovered he has different cell phone provider. I called Spectrum today and now I can understand why dad may have thought the Spectrum bill was for something other than internet. First the phone tree which kind of difficult to negotiate, I'm positive it is super difficult and confusing for a lot of people especially the elderly. Finally spoke with a live person and got some run around and the call was disconnected. Back though the phone tree again, got some run around with the first person, then transferred to the cancellation department. That's where just about any elderly person would run into a huge problem. The male tried to tell me my dad would lose his phone and tv service if the service was canceled the account. I tried to explain my dad does not have either of those services with their company but the male would not listen. I had to tell the male several times that I did not want to buy anything or compare prices and only wanted to cancel the internet that was not being used, as he tried to talk over me and deflect why I was calling.... I became very frustrated, where most elderly persons would have given up. I'm sure this is where my dad probably gave up or thought he would have canceled his cell phone. 15 minutes after the male refused to allow me to talk or cancel the service, I had to yell at him to stop talking because he could not hear what I was saying if he did not allow me to talk. Several more minutes ensued as I kept demanding that he cancel the service while he continued to try and sell me other products. We finally reached an understanding and the service was canceled. I asked to speak with his supervisor and was transferred again. The gal that answered attempted to start the run around again but I'm sure from the tone of my voice she did not want to ruin her day and agreed to transfer me to the supervisor. I spoke with the supervisor and she looked up my dad's account. She said she did not see any notes in the account that my dad has ever tried to cancel so she could not do anything for my dad. Either my dad gave up, which I fully believe that most elderly would have after what I just experienced, and/or the employee that took the call did not document the call from my dad. Or my dad was unable to negotiate the phone tree. If you have read this far and have an older parent or grandparent please watch out for them. My dad has paid this company at least $900 for services he did not use and would have continued to pay every month had it not been for us. I get it that their employees are trained to try and talk people out of canceling their service, but the extent of the behavior and practice that I experienced is unacceptable out of any company and borderline criminal. If we don't watch out for our parents or grandparents there are people and/or companies (like this one) in this world that will take complete advantage of them. These companies are no better than the scam artists that only want to steal money from the vulnerable. By the way, after this was over I spoke with several of my friends about this and discovered some of them have had similar experience with Spectrum, so this was not just a one time ordeal. Shame on you Spectrum.

Quite simply, the songle WORST provider I have EVER been forced to deal…read morewith. That's right the only provider availablemin my area and they are the most atrocious provider of internet/televisin service I have EVER deslt with. Audio dropouts are incessant, service outtages are so frequent we have opted to stop trying to even DVR any programming because the outtages and audio dropouts will render any recording worthless. THE INSTANT anotjher provider becomes available, Spectrum will be so far gone it wonmt be history, it will be mythology!

I had been with the same cellular provider since the mid 90's. It itself went through name changes,…read morebut I never left. Now that it has been 30+ years, I decided to make a change. I did my research online and then I went to visit each providers, brick and mortar stores. I wanted to see what their "real" customer service was like and to see if there were different offerings from the stores. After researching and visiting, it was an easy decision. T-Mobil had to best package for a new customer and their customer service was the most professional and friendly. A huge shout out to KB, the store manager. She was the representative that I dealt with and she was very detailed in her presentation. She listened to my needs and wants in a cellular package and got them all for me, plus other benefits. She even transferred the new services to my iPhone and iPad, making it totally painless for me. As, I waited my turn and interacted with KB, I observed the other sales associates assist other customers. It was obvious, KB has trained them well. As new customers entered the store, they were all greeted and told they'd be assisted soon. The other representatives, were polite and none of them used high pressure sales. If you are wanting to change your cellular service or looking for your first mobil phone, I recommend shopping at this, T-Mobil store.

Do not trust this store. I dropped T-mobile due to a poor experience at this location in which…read morethey only needed to swap my router but instead upsold me to a new plan. Goodbye T-mobile. Never again.

He was very professional and told me exactly what he had done step by step. He's fair priced and…read morevery quick about getting it done. It took him less than 45 min to replace my screen. Definitely recommend!

Mike took our call and guided us through some troubleshooting when my mom's phone microphone and…read morespeaker weren't working after dropping it. Got it working! He was generous with his time and answered all our questions. Very friendly and helpful. Would highly recommend!

I drove 30 minutes to this fine establishment for a new phone screen on a 3 month old phone. Why?…read moreWell, the places near me either 1) didn't respond, or 2) said they didn't carry it and didn't offer to order it (even another Communication Depot!). They ordered the screen, let me pay a deposit via PayPal and had it installed two days later. I ventured out to the unknown land of Florissant (I don't plan on ever going back) for this new screen that they ordered for me. No wait on a Saturday and it was done in 45 min while I waited. The clientele of these types of places can always be interesting and the shopping center is...let's just say it had its hey-day but I got my screen in a jiffy with a smile. New Pixel 4 screen- $200

Brought in my son's tablet that had a cracked screen. They ordered the part that was needed and…read morewere able to fix the tablet for further use! Price was fantastic and turn around was exceptional

Dont ever use BOOST Mobile! After several text messages from…read morethem asking me to bring my phone in for a free update to there new faster network I finally did and it was a big mistake! I gave my perfectly functioning phone that is less than 2 years old to the store technician and he proceeded to update and install a new sim card. After he was finished the phone would no longer work. The tech did everything he new to fix the problem to no avail. He then proceeded calling other technicians to see if they could fix it and they couldn't fix it either. I then asked to speak to a manager. I was put on phone with manager and she proceeded to tell me my phone wasn't insured so I had to buy a new one. So I said no you broke my phone your insurance should pay for it since they broke it. She said it doesn't work that way. I said I'm calling the police and making a report and she said would you like me to call them for you in a threatening tone and I said yes since you broke my phone and I hung up! So I went to leave and here are three squad cars surrounding my truck. After talking to me and tech at store they said you can go. The manager that called the police made it out like it was an emergency not a civil matter. Have contacted corporate and still cant speak to anyone to resolve this issue and they refuse to return my calls. So if your looking for good customer service dont use boost mobile.

Had excellent experience today getting my new phone Tyler the sales manager was great. He was so…read morepolite and wait time was only about 5mins

My experience with this cricket location and Cricket in general has always been very good. They…read moremake everything very simple and I have what I need quickly. There are no secret costs or fees. Mack was excellent!

Upon recommendation of a friend I had my car tinted at Mobile Accessories in East Alton. They did…read morea great job for a fair price. I would highly recommend Mobile Accessories to anyone seeking a tint shop.