Dont ever use BOOST Mobile!
After several text messages from them asking me to bring my phone in for a free update to there new faster network I finally did and it was a big mistake! I gave my perfectly functioning phone that is less than 2 years old to the store technician and he proceeded to update and install a new sim card. After he was finished the phone would no longer work. The tech did everything he new to fix the problem to no avail. He then proceeded calling other technicians to see if they could fix it and they couldn't fix it either. I then asked to speak to a manager. I was put on phone with manager and she proceeded to tell me my phone wasn't insured so I had to buy a new one. So I said no you broke my phone your insurance should pay for it since they broke it. She said it doesn't work that way. I said I'm calling the police and making a report and she said would you like me to call them for you in a threatening tone and I said yes since you broke my phone and I hung up! So I went to leave and here are three squad cars surrounding my truck. After talking to me and tech at store they said you can go. The manager that called the police made it out like it was an emergency not a civil matter. Have contacted corporate and still cant speak to anyone to resolve this issue and they refuse to return my calls. So if your looking for good customer service dont use boost mobile. read more