I'm EXTREMELY disappointed with this salon, as I had gone here a few times before with no problems whatsoever until the last (and final) time I visited.
I went to get a fill-in for my gel nails and brought in some pictures of designed manicures with me because I wanted something pretty/cute for Valentine's Day. The design I ended up choosing was pretty basic, and the technican had to hand paint it (using gel polish). Everything looked good, until after she put the top coat of gel polish on and it cured and I happened to look down at my hands... everything was very noticeably smeared. I immediately told her that I was not happy with how it turned out and was basically told there was nothing she could do. I wasn't going to accept that, I wanted it fixed. So I sat there and CALMLY insisted that I was not happy with the job that was done and I wanted it fixed.
She called over another lady and they started speaking together in their native language, and then the other woman told me "well this is the best that we can do, what do you want for us to do for you? You should have said you didn't like it before the top coat was put on". I'm thinking to my self "are you seriously f'ing kidding me right now?!?!?!" but I wasn't going to lose my cool so I said that I didn't notice that it was smeared until after the top coat was put on and that it looked fine before that. I also told her that I wasn't going to walk around with a manicure that looked like a little kid had painted on my nails. Her reply was that they could file it down, repaint my nails but that they wouldn't do any more hand painting on them. Uh... really? You did a shoddy job of a manicure, your customer isn't happy and then you tell them too bad and only after they insist on having it fixed you finally say "fine but we're not going to fix it to the degree of what you originally came here for"???
This continues on for a while and ANOTHER lady comes over to say basically the same things, and once I realize I'm not getting anywhere with them I finally say ok fine I'll keep it as is but I'm never coming back here again. I go over to the register to pay, the woman who did my nails rings me up. By this time she's got a nasty attitude and even though I think she did wrong by just throwing a top coat on and probably noticing the smears but not doing anything about it I still give her a tip anyway because I'm not the typical a-hole customer. It was not a chincy tip, either. After I sign my receipt she walks away from the cash I left on the counter for her. WALKS AWAY FROM IT. She definitely & absolutely saw me pull it out of my wallet and lay it there. I even said out loud "here you go".
I was so angry and off-put by her behavior and the entire situation that I almost started crying right there in the salon as the owner (one of the owners?) came over and tried to tell me that she wanted to make me happy and that the next time I came she would give me a great discount, blah blah blah. I couldn't get out of there fast enough and I will NEVER go back there again. I've recommended this place to people but no more. The thing is, when people saw my nails from a distance they would say "OMG they're so pretty!" and once I would show them up close they'd say "oh... that looks like a little kid painted it" or "they did a crappy job". So it is NOT just me. read more