Don't believe the hype of the reviews here. I had to go here as a last resort to get an oil change. My oil is normally changed at home by me but the last time I had my car serviced, I also included an oil change. The tech put the oil pan bolt on too tight for me to remove myself, so I bit the bullet to pay for an oil change that I normally do myself. I ride public transportation and only put about four thousand miles a year on my car. My car is parked in my driveway or garage. There are NO oil stains on my driveway or garage floor. Upon the start of the oil change, Yori started inspecting the other fluids and brakes. He, of course, stated the following on the receipt that I only read upon getting home because the cost was already agreed to prior to the service being rendered and the receipt reflected that amount: (in small print: "oil leak" and then large print: "ON ARRIVAL, ENGINE FLUSH REC. EVRY 15K MLS, TRANSMISSION FLUSH RECOMMENDED, SERPINTINE BELT(S), REAR BRAKE PADS REC MISS". The receipt also recommended replacement of: (also in Caps) DIFFERENTIAL FLUID, TRANS/TRANSAXLE FLUID, V BELT/SERPINTINE BELT.
The spelling error of "Serpentine" is misspelled on the receipt, it's not my misspelling. The choice to use lowercase type for stating there was an oil leak, while other comments are in capital letters is deceiving and meant to be overlooked. It was never mentioned at the time of service.
My issue is not with the "upsell" tactics, it's with the causing of an issue that never was in an attempt to gain more business. After discovering the mention of an oil leak on the receipt, I placed a piece of cardboard under my oil pan and discovered the following morning, an oil leak that never was prior to doing business with this company. Yori told me that the threads on my "Oil Pan bolt" were damaged, but I could see there was no damage, even without my glasses; but gave him permission to replace it until he told me the cost for a new bolt was $15, I changed my mind and told him no. He again stated the other repairs as mentioned on the receipt were necessary and when I failed to answer, offered his own answer; "I guess we'll wait until next time to make these repairs", followed by direction to his tech to follow through with the old part (bolt) and not changes.
It is my opinion that his tech caused a leak in my oil pan as a matter of doing business were no upsells were accepted by the customer. I have video evidence of my driveway showing my car parked in the driveway for days on end and then moved, where NO OIL STAINS are present. I placed a piece of cardboard under my car after the review of the receipt and low and behold, an oil leak. This is NEW and actionable.
I have filed a complaint with the BBB against this business and in the process of filing a civil suit for damages to my vehicle. My video evidence is proof enough of ZERO oil leaks where my car has been parked for the past 2 years and driven on some weekends. Oil leaks don't appear in the 10 minutes it takes from starting the car to the point of taking it to the shop for an oil change.
This shop should be ashamed for their attempts to rip people off and from the ease of their attempt to rip me off leads me to believe this is a common and standard practice that they have been successful at many times over.
I have no desire and will never allow this shop to ever work my vehicle again. This shop and its tactics is exactly why the public takes issue with mechanics. Upsale tactics, scare tactics, and taking advantage of uneducated persons related to vehicle maintenance is unethical, and CAN rise to the level of illegality. At the very least it is unethical to the profession. read more