Dearest, Yelpers: THIS is your spot, and Joshua IS your guy! It was just such a combo of things, and this particular morning was nightmarish...waking up to a soggy tire is never good, but desperate to get in my workout, I made the trip over the hill anyway. But alas, the STOOPID air thingy at the gas station down the road literalllllllllly *Kim K. voice* REMOVED (all caps are for screaming, you see) what little air I had left in my tire. Yelped another gas station, only to find another broken air thingy. Grrrrrrr. Now imagine a car limping because that's what my next mile-and-half looked like. Pulled up to Firestone, in tears and ready to lay down and just be done with it all (when Axl & Co. wrote "Welcome to the Jungle," they weren't wrong), only to find this ANGEL OF A MAN flutter over to my tire and save me. With kind words and a smile + validation of those rip-off-artist gas station air thingies... Geezus, is it possible he also smelled like Tom Ford Noir? Did I imagine that? Kids, everyone should have a Joshua. Far be it from me to be overly dramatic, but if Joshua were the person we all got to meet up with, first thing in the morning, the world would be a better place. Truly. Cheers, mate! xo read more

Great Store For Tire Patching ,The Manager Is A Great Honest Guy And The Service And Pride They Put Into Their Work really Shows !! And Great Pricing Too!! Highly Recommend This Tire Store!!!! read more

This review is way late. This store has given me great service for years, across multiple cars. In this case, I had to replace a tire and called them up. They didn't have the tire in stock, but said they could order it. When I arrived, they said it would take about 90 minutes to get the tire to their store and then more time to mount it. I went for coffee, came back 40 minutes later, and it was all done! And of course they made sure all the other tires were OK. Professional and helpful from the first phone call to handing me back my keys. read more

Outstanding service from CHRISTIAN at this Location. Working on weekends and without any doubt the best service and execution. Highly recommend. read more

Considering that most mechanics are likely to rip you off, I've had nothing but positive experiences at this Studio City Firestone. Christian is an honest, hardworking young man who always takes the time to explain my auto situations without being condescending or demeaning. I had been taking my Honda to the dealership for maintenance, but I will now consider taking it to this Firestone, knowing that my car will be treated ethically and honestly. If you're concerned about trusting your mechanic, look no further as Christian and Josh will treat you well at this Firestone. I now feel that my car will be in good hands knowing that I will bring it there rather than the dealership. read more

Over the past thirty years we have had an excellent relationship with Firestone - they even fixed the tires on our children's wagons - but each time I visit, my esteem grows. This week I got a nail, and while I took a couple of days to decide on the four new tires that we wanted, the kind employees of Firestone pumped my flat up to keep me going, and in the end, price-matched another quote that I was given. My questions were quickly and thoughtfully answered by three very knowledgeable staff, all of which clearly supported each other. I was treated quickly and respectfully. The location is impeccably clean. Even though the shop was busy I saw it being regularly mopped and polished. Estimate of time and money were accurate. The work was done even faster than expected. I paid extra for the balancing that Costco (for example) does not provide, and for the road hazard insurance that I have used in the past. I'm grateful for their being an exceptional part of our community. Thanks! read more

Paid $750 for them to damage my car. So I brought in my 99 Cadillac DeVille to be serviced for a starter electrical problem. They assured me that they had an electrical expert and then it would cost $110 just to make a diagnostic. I was OK with this as I was forewarned by my tow truck driver that Place charges dealership prices. He recommended me bringing my car to a AAA certified mechanic in Burbank but my car had broken down just down the road from Firestone so I decided to just make it easy on myself. Boy, do I wish that I listened to my tow truck driver. They called me a few days later letting me know that they had to do some work on it. He told me it would be 500 and then a few seconds later he said 650 and then he said 750. For the life of me, I can't understand why he didn't just tell me what the price was and he kept raising it over the phone call. It was extremely confusing. So I show up when it's finally ready and it's been raining for a few hours. I see that my driver side window has been down the entire time and rain has flooded all over my power window buttons. I let the guy know, he goes outside and wipes down the panel and raises the window, but the damage has already been done and now I'm having issues with my power windows. So he charges me the money, I grab the keys, and go out to the car. I discovered that my car antenna has been snapped completely off and now I can't even receive half of the radio stations in Los Angeles that I was receiving perfectly clear no matter where I was in the city. Then on the front right of my car, the turn signal light has been completely popped out and is hanging by a wire. I have to tape it back on and the light no longer works. I bring in the car the very next day and talk to the manager, Greg. I let him know what's going on and he immediately tries to work on the car, but he can't really do much. He was very helpful and I don't mean to take out anything on him because as soon as I let him know, he tried his best to help me. That being said, I have never felt so wronged by a mechanic in my life. I have problems with my power windows. My front light doesn't work and my antenna is completely snapped off. Overall, may be the worst mechanic experience I've ever had. I feel like I paid somebody to damage my car. Overall, I'm going to have to not recommend. read more

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This is the second time that I have been to this Firestone for tire work. I interacted with both Josh and Christian and both of them were absolutely professional, fair, and delivered my vehicle sooner than I even needed it. My vehicle is a sprinter van that is large and a bit awkward to work on, but they handled it better than an RV repair service would have. I have already recommended this specific Firestone to several friends. read more

Firestone Complete Auto Care - My Van - Tires Near Me - Studio City, California

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Firestone Studio City is fortunate to have Greg leading that shop. His consistently reliable service elevates the brand & delivers every time. read more

I've been here twice and they've been incredibly kind both times. They're fast, have excellent customer service, fair pricing, and really go the extra mile. As a woman, I sometimes find auto shops a little intimidating, but these guys are honestly great. They made me feel super comfortable and were genuinely really nice. I asked if they could check my oil, and even though the level was basically fine and only needed a tiny bit, they just topped it off and didn't charge me. Like seriously, so nice!! The first time I came they were great too...honestly not one bad thing to say about them. I usually go to my dealership for oil changes and stuff like that, but after my second great experience here, I'll just come here from now on. They've definitely earned my business. Excellent all around!! read more

The most honest shop in LA! I have told all my relatives and friends to go there if they have any car problems.

This review is for Greg beside location he is the reason I come here. He has helped me for more than 25 years and is Always so helpful honest and gets work done in a timely manner. Thank you Greg! read more

I had gone to the location in studio city at 8am yesterday. The guy there asked how he could help I informed him that my brakes felt off. I told him my neighbor had changed the front ones about 6 months ago and he grabbed a flashlight and said they looked fine and to take it back to my neighbor to change the brakes. I found that to be very dismissive and unprofessional. I felt very uncomfortable. I then took it to the location in North Hollywood and they did a full inspection and showed me how bad the brakes and rotors were. read more

These guys are great! Honest and super helpful. As a woman I am always worried about dishonesty and getting the run around. Not here! And prices are better than expected! 5/5 stars! read more

I went here for a tuneup on my Honda and came away very pleased. These guys are efficient, well organized, and customer friendly - especially Christian who went way over what was expected. They're also very reasonably priced. Will continue to use their services from now on. read more

Last October (2024), my boyfriend and I had driven from Modesto to LA to go to Universal Studios. As soon as we were about to exit the freeway into LA, a truck driver let us know our brake lights had died. Both were not working and we would have to drive 6 hours back up to Modesto in just a couple days, which would be very scary to do without brake lights. When we arrived to our hotel in Universal Studios, I started to look for places I could take the car. I was pretty nervous since we are from out of town and I don't know what is a reputable auto place in LA. I called first, and they were very friendly and told us to come in. When we came in, they got to us right away even though they were super busy. Our brake lights took a lot of strength and time to come out for some reason, but they kept trying and got a few people out to come help. We were on vacation so wanted to start our vacation quickly, but of course didn't want to rush them. They were all about being quick though and got it done in less than an hour even though it took a lot of work getting the brake lights out. At the end, the price was amazing! I can't remember exactly, but I'm pretty sure it cost $30 or even less! I know brake lights are cheap, but I always expect an up charge from places and it did take some work to get them out so I thought it'd be a heftier price. It really gave us peace of mind driving back home. I highly recommend! read more

I have been going here for years with all my cars. Greg, the manager, is wonderful!!!!

I've used Firestone so many times but this last time when I needed new tires getting a quote was messy. I had a verbal quote for 2 different tires (all 4) and when I asked them to email me the quote to see which ones I wanted, the price nearly doubled. When I asked why that happened the guy didn't answer. One time he told me his computer was down. I found it dishonest. I bought the same tires some place else. read more

I just wanted to Recognize Joshua and Cristian, they were both so awesome and kind and friendly. I needed a new radiator and Alternator ( big job ) and the pricing was very fair and the service was fast and awesome! I recommend this location for your service . Thank you Gentlemen! read more

at first I wasn't sure if Greg deserves the Managers Award display I saw, but I went in at the appointed time yesterday for an Oil Change, slightly displeased after I was told that they're running behind and a longer wait anticipated. Then Greg voluntarily forfeited his lunch(?) and hash out the oil change so I'd not be stranded there till Sundown, Amene brother. read more

Firestone Complete Auto Care - happier me - still have time for Sun Exposure, after a Synthetic Blend Oil Change at my trusted Firestone Studio City - Tires Near Me - Studio City, California

I had a flat tire that wasn't holding air, and Greg helped me air it up and test whether or not there were leaks. I ended up not needing a new tire, but Greg's help was greatly appreciated. Service was quick and professional. read more

I've been a client here for many years now, bringing my two Kias for various things (nails in tires, oil change, and some other more complex work). This is hand down the best car shop I've ever used, which is why I am a repeat customer (shout-out to Greg and Christian in particular for outstanding service). The shortest I can make it is there are plenty places I can get tires, oil, and other services, but here they are honest people trying real hard to be helpful. To me that is invaluable. So if you need servicing, consider this place, I hope you'll have as good an experience as I have. I've mostly worked with Greg and Christian in the past,, but I think any of their crew will treat you very well. read more

Been going here for a veeeeery long time. Helpful, trustworthy, and as fast as a mechanic can be.

The people at Firestone are helpful, easy to work with and very welcoming. Greg and Josh will accommodate your needs and get the job done . They've helped me out many times over several years. read more

Been taking my cars here for the past 12 years. They are timely and thoughtful with their recommendations for additional service.

Unfortunately, my Firestone location, within walking distance closed because of too much development in North Hollywood area. I wanted to take my car for an oil change and put air in the tire (had my tires changed last year at my location). I made an appointment online for the Studio City location based on proximity and good reviews. I scheduled it for Monday at 1 pm. Since I didn't get any confirmation via email or text, I called Monday morning and they didn't have me for 1 pm, their system doesn't work, so don't bother with online system, call. I made another appointment for 1 pm next day, Tuesday. We got there ahead of time and the parking lot was crazy, in dire need of a valet! We couldn't get in, we had to double park, my husband ran inside to check with front desk and I stayed in the car in case I needed to move the car. It was crazy, people were leaving. My husband came back and told me that they can't take care of us, even if we had an appointment, they didn't bother to call to cancel. They scheduled us for Thursday at 9 am, which is an inconvenience on many levels work schedule as well. Josh promised a discount. Fast forward, got there on Thursday, Josh wasn't there, the guy who took care us didn't seem to care much about our situation, but he did promise to get the work done in an hour. We don't mind waiting, we just want to have the car worked on. We had to stay there and their location and waiting room are very small. You hear every conversation and when Whitney came in to work she wanted to turn the TV on, we asked her not to, between calls and people walking in, it's hard to check an email or read a magazine. Everything is very close together so not ideal during Covid. Many people showed up and they were all helped or promised to have work done in an hour and a half, jus walking off the street. So why we were turned back when we had a booking? Well, it's an upscale area, they have their elitist regulars and we were new to the party so we weren't the cool kids. Insulting! Finally our car was ready, they said they needed to do more repairs but we couldn't leave the car there, they couldn't give us a lift, just to rent a car and be reimbursed didn't seem ideal. We took the car after oil change since it wasn't anything urgent. We checked their list against paperwork at home, one of their repairs was done last year, same rate, too. So I don't know how much I can trust these folks. Also, everything was so hectic and we were so concerned to leave the parking lot, for the first time in my life I didn't check the tires or look for the mileage label till we got home. So pretty bad not to be able to focus on what you went there for. Don't get the good reviews! I won't be back, they can keep their elitist clients, I don't need to be treated as a second class citizen, I'll find an indie garage in my walking area thank you very much! Don't need to bother them with my business! Didn't like the treatment here and don't want to be disrespected like that again! read more

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Mixed feelings on this one. I know the guy at the front desk isn't the reason that they were running so far behind, but they could have handled this way better. To be told that I have to wait 2 hours for an oil change when I had an appointment is unreal. Then when I expressed surprise (albeit, I might've come across more irritated than I meant to), I was told that my expectations were too high and if I wanted a 20 minute oil change then to go somewhere else. I'm not an idiot. I didn't expect it to take 20 minutes but there's a big difference between 20 minutes and 2 hours. This is a time management issue where they overextended themselves to take on more, and make more money. Which is fine but that shouldn't delay people who planned ahead. They should've apologized for being behind, rather than trying to make me feel dumb for expecting them to run on time. That said, they ended up doing it in under an hour and the next guy that I spoke to on my way out seemed super polite. So I guess I'd say, come in with low expectations and they'll probably exceed them but don't be surprised if they won't honor your appointment. read more

Greg is a delightful well mannered manager treats me with respect. it's very humble overall very nice.. Joshua is such a nice person always treats me with respect and I feel very welcome. Overall, I do recommend this place as I get my car serviced there and they're very good. Everything went smoothly absolutely perfect... read more

Had my GLC 300 in for an oil change and replacement of Cabin Air Filters. Have nothing but great things to say about this business. From setting the appointment, checking in, lots of courtesy checks, being constantly updated, and finally picking up the car at the time promised. Fair prices, very friendly and experienced staff, the whole package. I will be back! read more

I want to share my experience, which I was extremely dissatisfied with! I ordered Firestone Destination LE3 tires with white lettering in advance on your official website because I wanted not only quality but also a nice-looking tire. When I arrived at the scheduled time, l asked to see the new tires, and they turned out to be without the white brand lettering. I asked Joshua, a store employee, to find the tires I had ordered, but he said he couldn't find them. I was very upset. Before the installation, I asked the technician if all the tires would be from 2025. He assured me they would be. After the installation, I checked the tires and saw that two were from 2025 and two were from 2024. I pointed this out to the technician, and he responded that they are new and haven't been installed for anyone else. When I paid at the register, I was charged $30 more than the agreed price on the website - $842.88. Despite the deception, they didn't even offer scount. Why sell something you don't have? read more

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Fast service for tire repair! But 2 things they need to work on. 1) they called me when we put down to text because we ARE DEAF and seem they don't read it and how that works for accessibility?! 2) I don't appreciated seeing my SUV window was left open without anyone present! And its heavy raining day so what if it rains again and leave my suv get wet inside or anyone can rob something in it?! I don't appreciated it! My husband informed them and they apologized & said they need to move cars because of no room parking. It doesn't matter, always keep the windows closed for any safety period for customers. I hope they don't do that other customers. read more

Firestone Complete Auto Care - Window open without anyone present! - Tires Near Me - Studio City, California

Lyft app says they do walk-ins for inspections. I get there the place is empty on a Sunday morning right when they open. It takes five minutes to do an inspection and they blew me off and said you need an appointment what happened to Customer Service? read more

Joshua was amazing and took great care of my Fiat in a fast and efficient fashion. Highly recommend!

Just left this Firestone and these guys are the best! Went in with a broken headlight, turns out the plastic inside had melted and needed to be adjusted. I brought my own bulb and they did the rest free of charge! Greg and Giovanni were awesome. I'll definitely be returning! read more

I gave a good review before , that was a different location on Sherman way before , unfortunately the store is closed :( . I took my car yesterday for check up after they did 1600$ job for fuel pump. Now the car is wasting so much gas , after using the car 20 minutes one bar from gas goes down , and after fuel pump was change the car give start and dies, to make the story short , I left car yesterday by 5 with the promise it was gonna be checked early morning , and is almost 2 and they haven't even started checking. I they told me the person who can do job call sick , there must be someone else who can perform the job . As costumer if I left car from yesterday I should be more value, I paid already 1600 dolares. read more

They are reasonable and all the staff are very polite. The work is great too and guaranteed Highly recommend read more

FANTASTIC CUSTOMER SERVICE. Ask for Greg, he took care of me immediately and went above and beyond. Grateful they are in my neighborhood. Won't go anywhere else for tires etc. Thank you! read more

I can't recommend this place enough! I pulled in to get four tires and was out in 30 minutes. The shop was able to get the job done for the budget I had on me and did an excellent job! read more

I didn't have service done but the staff was very helpful! I took my car there because my engine light was on. He checked my fluid and put some in for free on the spot! I thought that was nice and makes me want you to bring my car back! The only downside is there is no parking and it was super crowded with cars parked in street and parking lot! read more

I noticed an alert on my dashboard telling me that three of my tires were low. The decision was easy to make as to where to go for repair....you got it...Firestone Auto Care in Studio City. A helpful and friendly mechanic named Chris took care of putting air in my tires and soothed all my worries about other possible tire issues. When you are looking for a friendly, professional and reliable business for your automotive needs, the best decision you can make is to go directly to Firestone. read more