Great Store For Tire Patching ,The Manager Is A Great Honest Guy And The Service And Pride They Put Into Their Work really Shows !! And Great Pricing Too!! Highly Recommend This Tire Store!!!! read more

Firestone Studio City is fortunate to have Greg leading that shop. His consistently reliable service elevates the brand & delivers every time. read more

This is the second time that I have been to this Firestone for tire work. I interacted with both Josh and Christian and both of them were absolutely professional, fair, and delivered my vehicle sooner than I even needed it. My vehicle is a sprinter van that is large and a bit awkward to work on, but they handled it better than an RV repair service would have. I have already recommended this specific Firestone to several friends. read more

Firestone Complete Auto Care - My Van - Tires Near Me - Studio City, California

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I've been here twice and they've been incredibly kind both times. They're fast, have excellent customer service, fair pricing, and really go the extra mile. As a woman, I sometimes find auto shops a little intimidating, but these guys are honestly great. They made me feel super comfortable and were genuinely really nice. I asked if they could check my oil, and even though the level was basically fine and only needed a tiny bit, they just topped it off and didn't charge me. Like seriously, so nice!! The first time I came they were great too...honestly not one bad thing to say about them. I usually go to my dealership for oil changes and stuff like that, but after my second great experience here, I'll just come here from now on. They've definitely earned my business. Excellent all around!! read more

Paid $750 for them to damage my car. So I brought in my 99 Cadillac DeVille to be serviced for a starter electrical problem. They assured me that they had an electrical expert and then it would cost $110 just to make a diagnostic. I was OK with this as I was forewarned by my tow truck driver that Place charges dealership prices. He recommended me bringing my car to a AAA certified mechanic in Burbank but my car had broken down just down the road from Firestone so I decided to just make it easy on myself. Boy, do I wish that I listened to my tow truck driver. They called me a few days later letting me know that they had to do some work on it. He told me it would be 500 and then a few seconds later he said 650 and then he said 750. For the life of me, I can't understand why he didn't just tell me what the price was and he kept raising it over the phone call. It was extremely confusing. So I show up when it's finally ready and it's been raining for a few hours. I see that my driver side window has been down the entire time and rain has flooded all over my power window buttons. I let the guy know, he goes outside and wipes down the panel and raises the window, but the damage has already been done and now I'm having issues with my power windows. So he charges me the money, I grab the keys, and go out to the car. I discovered that my car antenna has been snapped completely off and now I can't even receive half of the radio stations in Los Angeles that I was receiving perfectly clear no matter where I was in the city. Then on the front right of my car, the turn signal light has been completely popped out and is hanging by a wire. I have to tape it back on and the light no longer works. I bring in the car the very next day and talk to the manager, Greg. I let him know what's going on and he immediately tries to work on the car, but he can't really do much. He was very helpful and I don't mean to take out anything on him because as soon as I let him know, he tried his best to help me. That being said, I have never felt so wronged by a mechanic in my life. I have problems with my power windows. My front light doesn't work and my antenna is completely snapped off. Overall, may be the worst mechanic experience I've ever had. I feel like I paid somebody to damage my car. Overall, I'm going to have to not recommend. read more

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Considering that most mechanics are likely to rip you off, I've had nothing but positive experiences at this Studio City Firestone. Christian is an honest, hardworking young man who always takes the time to explain my auto situations without being condescending or demeaning. I had been taking my Honda to the dealership for maintenance, but I will now consider taking it to this Firestone, knowing that my car will be treated ethically and honestly. If you're concerned about trusting your mechanic, look no further as Christian and Josh will treat you well at this Firestone. I now feel that my car will be in good hands knowing that I will bring it there rather than the dealership. read more

I have been going here for years with all my cars. Greg, the manager, is wonderful!!!!

I had gone to the location in studio city at 8am yesterday. The guy there asked how he could help I informed him that my brakes felt off. I told him my neighbor had changed the front ones about 6 months ago and he grabbed a flashlight and said they looked fine and to take it back to my neighbor to change the brakes. I found that to be very dismissive and unprofessional. I felt very uncomfortable. I then took it to the location in North Hollywood and they did a full inspection and showed me how bad the brakes and rotors were. read more

This review is for Greg beside location he is the reason I come here. He has helped me for more than 25 years and is Always so helpful honest and gets work done in a timely manner. Thank you Greg! read more

These guys are great! Honest and super helpful. As a woman I am always worried about dishonesty and getting the run around. Not here! And prices are better than expected! 5/5 stars! read more

Last October (2024), my boyfriend and I had driven from Modesto to LA to go to Universal Studios. As soon as we were about to exit the freeway into LA, a truck driver let us know our brake lights had died. Both were not working and we would have to drive 6 hours back up to Modesto in just a couple days, which would be very scary to do without brake lights. When we arrived to our hotel in Universal Studios, I started to look for places I could take the car. I was pretty nervous since we are from out of town and I don't know what is a reputable auto place in LA. I called first, and they were very friendly and told us to come in. When we came in, they got to us right away even though they were super busy. Our brake lights took a lot of strength and time to come out for some reason, but they kept trying and got a few people out to come help. We were on vacation so wanted to start our vacation quickly, but of course didn't want to rush them. They were all about being quick though and got it done in less than an hour even though it took a lot of work getting the brake lights out. At the end, the price was amazing! I can't remember exactly, but I'm pretty sure it cost $30 or even less! I know brake lights are cheap, but I always expect an up charge from places and it did take some work to get them out so I thought it'd be a heftier price. It really gave us peace of mind driving back home. I highly recommend! read more

I've used Firestone so many times but this last time when I needed new tires getting a quote was messy. I had a verbal quote for 2 different tires (all 4) and when I asked them to email me the quote to see which ones I wanted, the price nearly doubled. When I asked why that happened the guy didn't answer. One time he told me his computer was down. I found it dishonest. I bought the same tires some place else. read more

I had a flat tire that wasn't holding air, and Greg helped me air it up and test whether or not there were leaks. I ended up not needing a new tire, but Greg's help was greatly appreciated. Service was quick and professional. read more

I just wanted to Recognize Joshua and Cristian, they were both so awesome and kind and friendly. I needed a new radiator and Alternator ( big job ) and the pricing was very fair and the service was fast and awesome! I recommend this location for your service . Thank you Gentlemen! read more

I've been a client here for many years now, bringing my two Kias for various things (nails in tires, oil change, and some other more complex work). This is hand down the best car shop I've ever used, which is why I am a repeat customer (shout-out to Greg and Christian in particular for outstanding service). The shortest I can make it is there are plenty places I can get tires, oil, and other services, but here they are honest people trying real hard to be helpful. To me that is invaluable. So if you need servicing, consider this place, I hope you'll have as good an experience as I have. I've mostly worked with Greg and Christian in the past,, but I think any of their crew will treat you very well. read more

The people at Firestone are helpful, easy to work with and very welcoming. Greg and Josh will accommodate your needs and get the job done . They've helped me out many times over several years. read more

Been going here for a veeeeery long time. Helpful, trustworthy, and as fast as a mechanic can be.

at first I wasn't sure if Greg deserves the Managers Award display I saw, but I went in at the appointed time yesterday for an Oil Change, slightly displeased after I was told that they're running behind and a longer wait anticipated. Then Greg voluntarily forfeited his lunch(?) and hash out the oil change so I'd not be stranded there till Sundown, Amene brother. read more

Firestone Complete Auto Care - happier me - still have time for Sun Exposure, after a Synthetic Blend Oil Change at my trusted Firestone Studio City - Tires Near Me - Studio City, California

Been taking my cars here for the past 12 years. They are timely and thoughtful with their recommendations for additional service.

Mixed feelings on this one. I know the guy at the front desk isn't the reason that they were running so far behind, but they could have handled this way better. To be told that I have to wait 2 hours for an oil change when I had an appointment is unreal. Then when I expressed surprise (albeit, I might've come across more irritated than I meant to), I was told that my expectations were too high and if I wanted a 20 minute oil change then to go somewhere else. I'm not an idiot. I didn't expect it to take 20 minutes but there's a big difference between 20 minutes and 2 hours. This is a time management issue where they overextended themselves to take on more, and make more money. Which is fine but that shouldn't delay people who planned ahead. They should've apologized for being behind, rather than trying to make me feel dumb for expecting them to run on time. That said, they ended up doing it in under an hour and the next guy that I spoke to on my way out seemed super polite. So I guess I'd say, come in with low expectations and they'll probably exceed them but don't be surprised if they won't honor your appointment. read more

Greg is a delightful well mannered manager treats me with respect. it's very humble overall very nice.. Joshua is such a nice person always treats me with respect and I feel very welcome. Overall, I do recommend this place as I get my car serviced there and they're very good. Everything went smoothly absolutely perfect... read more

I want to share my experience, which I was extremely dissatisfied with! I ordered Firestone Destination LE3 tires with white lettering in advance on your official website because I wanted not only quality but also a nice-looking tire. When I arrived at the scheduled time, l asked to see the new tires, and they turned out to be without the white brand lettering. I asked Joshua, a store employee, to find the tires I had ordered, but he said he couldn't find them. I was very upset. Before the installation, I asked the technician if all the tires would be from 2025. He assured me they would be. After the installation, I checked the tires and saw that two were from 2025 and two were from 2024. I pointed this out to the technician, and he responded that they are new and haven't been installed for anyone else. When I paid at the register, I was charged $30 more than the agreed price on the website - $842.88. Despite the deception, they didn't even offer scount. Why sell something you don't have? read more

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Lyft app says they do walk-ins for inspections. I get there the place is empty on a Sunday morning right when they open. It takes five minutes to do an inspection and they blew me off and said you need an appointment what happened to Customer Service? read more

Joshua was amazing and took great care of my Fiat in a fast and efficient fashion. Highly recommend!

Just left this Firestone and these guys are the best! Went in with a broken headlight, turns out the plastic inside had melted and needed to be adjusted. I brought my own bulb and they did the rest free of charge! Greg and Giovanni were awesome. I'll definitely be returning! read more

Had my GLC 300 in for an oil change and replacement of Cabin Air Filters. Have nothing but great things to say about this business. From setting the appointment, checking in, lots of courtesy checks, being constantly updated, and finally picking up the car at the time promised. Fair prices, very friendly and experienced staff, the whole package. I will be back! read more

I gave a good review before , that was a different location on Sherman way before , unfortunately the store is closed :( . I took my car yesterday for check up after they did 1600$ job for fuel pump. Now the car is wasting so much gas , after using the car 20 minutes one bar from gas goes down , and after fuel pump was change the car give start and dies, to make the story short , I left car yesterday by 5 with the promise it was gonna be checked early morning , and is almost 2 and they haven't even started checking. I they told me the person who can do job call sick , there must be someone else who can perform the job . As costumer if I left car from yesterday I should be more value, I paid already 1600 dolares. read more

They are reasonable and all the staff are very polite. The work is great too and guaranteed Highly recommend read more

FANTASTIC CUSTOMER SERVICE. Ask for Greg, he took care of me immediately and went above and beyond. Grateful they are in my neighborhood. Won't go anywhere else for tires etc. Thank you! read more

Fast service for tire repair! But 2 things they need to work on. 1) they called me when we put down to text because we ARE DEAF and seem they don't read it and how that works for accessibility?! 2) I don't appreciated seeing my SUV window was left open without anyone present! And its heavy raining day so what if it rains again and leave my suv get wet inside or anyone can rob something in it?! I don't appreciated it! My husband informed them and they apologized & said they need to move cars because of no room parking. It doesn't matter, always keep the windows closed for any safety period for customers. I hope they don't do that other customers. read more

Firestone Complete Auto Care - Window open without anyone present! - Tires Near Me - Studio City, California

I can't recommend this place enough! I pulled in to get four tires and was out in 30 minutes. The shop was able to get the job done for the budget I had on me and did an excellent job! read more

Unfortunately, my Firestone location, within walking distance closed because of too much development in North Hollywood area. I wanted to take my car for an oil change and put air in the tire (had my tires changed last year at my location). I made an appointment online for the Studio City location based on proximity and good reviews. I scheduled it for Monday at 1 pm. Since I didn't get any confirmation via email or text, I called Monday morning and they didn't have me for 1 pm, their system doesn't work, so don't bother with online system, call. I made another appointment for 1 pm next day, Tuesday. We got there ahead of time and the parking lot was crazy, in dire need of a valet! We couldn't get in, we had to double park, my husband ran inside to check with front desk and I stayed in the car in case I needed to move the car. It was crazy, people were leaving. My husband came back and told me that they can't take care of us, even if we had an appointment, they didn't bother to call to cancel. They scheduled us for Thursday at 9 am, which is an inconvenience on many levels work schedule as well. Josh promised a discount. Fast forward, got there on Thursday, Josh wasn't there, the guy who took care us didn't seem to care much about our situation, but he did promise to get the work done in an hour. We don't mind waiting, we just want to have the car worked on. We had to stay there and their location and waiting room are very small. You hear every conversation and when Whitney came in to work she wanted to turn the TV on, we asked her not to, between calls and people walking in, it's hard to check an email or read a magazine. Everything is very close together so not ideal during Covid. Many people showed up and they were all helped or promised to have work done in an hour and a half, jus walking off the street. So why we were turned back when we had a booking? Well, it's an upscale area, they have their elitist regulars and we were new to the party so we weren't the cool kids. Insulting! Finally our car was ready, they said they needed to do more repairs but we couldn't leave the car there, they couldn't give us a lift, just to rent a car and be reimbursed didn't seem ideal. We took the car after oil change since it wasn't anything urgent. We checked their list against paperwork at home, one of their repairs was done last year, same rate, too. So I don't know how much I can trust these folks. Also, everything was so hectic and we were so concerned to leave the parking lot, for the first time in my life I didn't check the tires or look for the mileage label till we got home. So pretty bad not to be able to focus on what you went there for. Don't get the good reviews! I won't be back, they can keep their elitist clients, I don't need to be treated as a second class citizen, I'll find an indie garage in my walking area thank you very much! Don't need to bother them with my business! Didn't like the treatment here and don't want to be disrespected like that again! read more

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I didn't have service done but the staff was very helpful! I took my car there because my engine light was on. He checked my fluid and put some in for free on the spot! I thought that was nice and makes me want you to bring my car back! The only downside is there is no parking and it was super crowded with cars parked in street and parking lot! read more

On 9/14/2024 at around 11:30am, my partner and I called and scheduled an appointment to have my brake pads changed. During the call, we provided the make and model of my BMW, and said that we wouldn't be able to bring my car in on a weekday due to my work schedule. The guy on the line then confirmed my appointment for 9/15/2024 at 11:00am. We showed up today, 9/15/2024, for my appointment, only to find out that they rescheduled my appointment for tomorrow (Monday), without notice. The representative at the desk claimed they notified us in the "confirmation email" of the new appointment time, and they needed to reschedule the appointment because they didn't have the parts in stock for my BMW. (Again, they knew the make and model of my car when we called, yet moved forward with scheduling the appointment.) I checked my email and never received anything. The representative then showed me the email address they had on file--my first and last name @gmail.com--which was terribly misspelled. (My first name is Pola, and the email address started off with "poal." My last name in the email was also misspelled.) They also had the correct phone number on file, yet never called to let me know about the schedule change. After confirming the typo in the email, the representative just said "Ah, that makes sense." No apology whatsoever. We wasted our time coming in, and all he offered was to reschedule us again. Ridiculous business. read more

The quality of service I received from Firestone Studio City is always amazing. My recent visit saved me over $2k from the price the dealer gave me for less work. Christian is an awesome and very knowledgeable service provider- he took the time to explain everything in laymen's terms for me, considered my specific situation when giving recommendations and he even gave me insight to assist in my search of a new vehicle! I greatly appreciate the time and care the individuals that work here take to give honest and valued service. read more

A friend recommended this place to me and so, I got here not knowing what to expect, I have to say, the service was refreshing, accommodating and best of all very affordable. Gochez & Giovanni were very helpful all through. They told & showed me what needed to be fixed. Great place read more

Firestone Complete Auto Care - Tires Near Me - Studio City, California

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I love my local Firestone so much!! These guys are always so helpful and friendly. It really feels like a neighborhood spot run with a lot of integrity. read more

My Fiat's home away from home! Greg has always been incredibly helpful, honest and accommodating these past 6-7 years. Christian, too. Initially, I only purchased tires for my 2012 POP but since 2023, all mechanical work is done at this location. This after discovering that the Hollywood mechanic I trusted since 2017 totally screwed up the electrical system, creating a serious fire risk. Regardless of what car you drive, these guys will welcome you and get the job done! read more

Chris was amazing and communicated with me. They took excellent care of my car and was good with pricing. Came here a couple times now and never disappointed with their work! read more

I came in for an oil change and the care package to check my fluids, fill up washer fluids, put in air pressure and rotate tires. I was told that I suddenly need a coolant flush and a brakes fluid exchange and suddenly a million other things. Note my car is a 2020 and just had service done at the dealship so i knew it was fine. I told the sales rep I have a surgery to remove a tumor in a few days and will not be able to do anything that day but if there was anything an emergency to tell me. He said it's fine. I have to drive up 400 miles to pick up my mom and will be in recovery for 4 months. I drove home 6 mins away. The next day, 10 mins into my drive my car over heats and the flashing change oil light goes off. I pulled over, see my brake fluid, washer fluid, oil and coolant are gone and drained. In a total of 16 minutes somehow all my fluids were drained....Out of no where my fluids were gone when they were supposedly checked, checked my tires and the tire pressure were way off too. 38 and 40 instead of 34 and all tires different. plus the change oil light kept going off. And I had no oil.....Obviously something happened in the garage. I live in a very safe and secure place where nothing could of happened to my car. Plus i have a camera on my car and no one did a thing. This happened at the garage. I don't trust them as far as I could throw them. Now I have to go to another place and don't have $ for next round of Cancer treatments. I think they're scamming people now to get money. They're so used to having those with money come in so they don't question things but for me I was with Cancer and that takes all your money. I do not recommend this place anymore. And I've been coming here for a few years now. It's a shame but I guess they thought they had a mark but no. I'm not falling for it. read more