On 9/14/2024 at around 11:30am, my partner and I called and scheduled an appointment to have my brake pads changed. During the call, we provided the make and model of my BMW, and said that we wouldn't be able to bring my car in on a weekday due to my work schedule. The guy on the line then confirmed my appointment for 9/15/2024 at 11:00am. We showed up today, 9/15/2024, for my appointment, only to find out that they rescheduled my appointment for tomorrow (Monday), without notice. The representative at the desk claimed they notified us in the "confirmation email" of the new appointment time, and they needed to reschedule the appointment because they didn't have the parts in stock for my BMW. (Again, they knew the make and model of my car when we called, yet moved forward with scheduling the appointment.) I checked my email and never received anything. The representative then showed me the email address they had on file--my first and last name @gmail.com--which was terribly misspelled. (My first name is Pola, and the email address started off with "poal." My last name in the email was also misspelled.) They also had the correct phone number on file, yet never called to let me know about the schedule change. After confirming the typo in the email, the representative just said "Ah, that makes sense." No apology whatsoever. We wasted our time coming in, and all he offered was to reschedule us again. Ridiculous business. read more

The quality of service I received from Firestone Studio City is always amazing. My recent visit saved me over $2k from the price the dealer gave me for less work. Christian is an awesome and very knowledgeable service provider- he took the time to explain everything in laymen's terms for me, considered my specific situation when giving recommendations and he even gave me insight to assist in my search of a new vehicle! I greatly appreciate the time and care the individuals that work here take to give honest and valued service. read more

A friend recommended this place to me and so, I got here not knowing what to expect, I have to say, the service was refreshing, accommodating and best of all very affordable. Gochez & Giovanni were very helpful all through. They told & showed me what needed to be fixed. Great place read more

Firestone Complete Auto Care - Tires Near Me - Studio City, California

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I love my local Firestone so much!! These guys are always so helpful and friendly. It really feels like a neighborhood spot run with a lot of integrity. read more

My Fiat's home away from home! Greg has always been incredibly helpful, honest and accommodating these past 6-7 years. Christian, too. Initially, I only purchased tires for my 2012 POP but since 2023, all mechanical work is done at this location. This after discovering that the Hollywood mechanic I trusted since 2017 totally screwed up the electrical system, creating a serious fire risk. Regardless of what car you drive, these guys will welcome you and get the job done! read more

I called in this morning for a quote on an oil change for two cars (SUV's). Everything was good, the guy was very kind and helpful. So I decided to schedule appointments for both vehicles. Upon arriving for the first appointment, when trying to check my car in I was told a price that was double what I was told over the phone. The guy didn't really give me any other options or an option to speak to a supervisor/manager at all, so I would steer clear of these types of dealings. I walked out quickly and decided to not have either of our cars worked on there and want to share this experience for others to not suffer. We have been using fire stone for over 7 years (starting with the location that shut down in NoHo) so it's sad that something like this would now happen for us to have to find somewhere else to service our cars. read more

Chris was amazing and communicated with me. They took excellent care of my car and was good with pricing. Came here a couple times now and never disappointed with their work! read more

Horrible service, I'm a tow truck driver & I came to drop a customers car off & one of the workers had an extreme attitude with me when I asked where does he want me to drop off the customers car. I personally will no longer deliver customers cars to this Firestone. I won't get into details but incident happened 10/07/22 roughly 12:15pm. I guess he woke up on the wrong side of the bed, he shouldn't be at work at all this day. read more

Firestone Complete Auto Care - Last Customer Vehicle I'm delivering here - Tires Near Me - Studio City, California

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MY MOST TRUSTED LA BUSINESS For 15 years I have trusted Greg and his team, never to be left with a second thought. Kind, friendly, informative and telling you when something doesn't have to be worked on yet, every few years comes with another trusted employee. Many I would call friends and all carrying advice I've never had issue in following. Having a large family, finding someone to trust with your best interest in vehicles is priceless. This location has made my life easier than it would be without. So many situations, I could not be more appreciative. Suggesting to so many friends and family over the years with nothing but glowing reviews, I could not recommend any business more. read more

This is the best car shop I've ever been to. They treat you with respect, care about your vehicle, and are very accommodating. The manager, Greg, has been the boss here for a long time, and it's easy to see why this place has such great ratings. They never gauge you, honest, and they're friendly, and the techs work very hard. Do yourself a favor and get your car serviced here. They are super busy all the time, just understand that if you come here it's busy. I wouldn't take my car to any other shop. And before you accuse this shop of over pricing or misdiagnosis on cars - do some good research on cars and how to maintain them properly. read more

So nice having a neighborhood tire place I can rely on. I seem to get nails in my tires often. Sometimes they can patch it, sometimes I have to replace the tire, but it's reassuring to have a place nearby that I trust. Greg is very nice and helpful. read more

Always positive vibes from Josh and Greg helping with my car for some years now. Thank you for taking great care of me every time I roll through!! read more

Thank you Alix & Christian for taking such good care of me & my car. I came in w/ a flat tire and dead windshield wipers. Not the best timing for me financially, but Alix helped get the right tires for my Fiat that I could afford. And super fast too!! Thanks guys, it was really crazy busy for you today, and you kicked tail while being professional and attentive. I highly recommend!! read more

One of my lights wasn't working. They helped me out right away and didn't even charge. Would definitely come back!

Firestone has saved me every time I've had a tire problem for over a decade now. If I need a tire, they can get any tire at a great price. Josh, who has been there for years, is always the kindest and the most helpful. He has taken care of checking my tires when they are low and filling them with air and resetting my car, all things I should be able to do on my own, but I can't. I highly recommend this business! read more

PREDICTABLE. On the Sunday after New Years, my husband and I found a metal rod sticking out of the tread of one of our tires. Many tire repair shops were closed (including our favorite tire place), and this was one of the only places that was open... We called ahead; they told us to come in, said they could help us out. We arrived not 5 minutes after the phone call and the mechanic told us that they were too busy to service us, but not after giving the tire a cursory look, after which he said, "I can't fix that. You're going to need to replace the whole tire. But I can't do it today so you'll have to leave it overnight." WE PREDICTED that a dishonest shop would automatically say just that. So we decided NOT to do this, and took a gamble driving home with plans to fix it the next day. The next day, I woke up to see that the tire was NOT deflated at all. But the rod was still in it. Our favorite tire shop (which I'll not name in case someone thinks this is a fake review to bolster people going to the other location.... but I will say that they are in NOHO with a perfect 5 star review from 450+ people) was open and when I showed them the tire, they immediately said it was fixable. But get this! They took the rod out, and found no leakage. They said that the rod probably went in sideways and just got stuck in the tread. He said to keep an eye on it, but as of right now, no fix was necessary! He sent me on my way without asking me to pay a dime for his time! THAT is an HONEST company. NOT this place. read more

I have been going to this location for many years and the manager, Greg, is so helpful, kind and straight forward. I always feel taken care of and clear about cost and what is being done. Car repairs when you're not a car person can be an unreliable situation but I've always had a good experience here and shout out to Greg for the above and beyond service! read more

I had a flat a few years ago. I got towed the to nearest tire place which was this Firestone. They did a great job. So when I needed 2 new tires a few weeks ago I went back. Still great service. Everyone was so nice. Prices were waaaaaaaaaaay cheaper than my dealer wanted to charge me. This is my go to spot now. read more

I could always rely on them for my oil change. They know which oil to put so that my car stays healthy and refreshed. read more

Firestone Complete Auto Care - Tires Near Me - Studio City, California

TRUE LIFESAVERS! I woke up this morning and set out for the day when I noticed I had a flat tire. I was on my way to school for a huge exam and called all the other places nearby- it wasn't even 8am but this place was open. The person I spoke to on the phone told me I could come in. I arrived and they immediately dropped what they were doing to switch out my tire (I was in panic mode as I could not be late to my exam). The employees were extremely kind and I wish I would have caught their names. Thanks for all your help !!! read more

Just took my car to check on perpetual low pressure in tires issue. Previous tire co didn't address this but Firestone did. Ladies trust this place, they took care of my car, and I have 3 new tires. Apparently unbeknownst to me my tires were shot. Thank you Firestone for making me safe and you will have my business forever. Very professional and prompt service and HONEST! read more

If you value communication don't come here. Only even went here by my warranty company suggested them. I prefer shops where the owner is involved because the level of service, communication and knowledge is far above these franchise places. Stopped by to have an oil leaked under the engine checked. Was told they are too busy to come back for a 9am appointment. Get there next day at 9am. Was told they are busy so I have to leave the car for several hours. If they told me that the day before no problem. I would have had my GF follow me there. Then tried to make it seem like it was my fault for assuming a professional place would be able to keep a set appointment or communicate next steps. Took my car back, called another place and they ask me information on the phone about my make, model, year, mileage and issue and was able to tell me what it's most likely the issue because the OWNER does the work himself knows it's common issue for my car. Asked for a drop off Monday, will handle claim with insurance and have my car back end of day if it's a simple oil filter housing issue or could be next day if it's this other issue that is not likely. That's how a professional knowledge shop operates and communicates. Will never make the mistake of giving firstone work. read more

If I could give less than 0 stars I would... Greg ought to be let go for the way he is pocket hungry and blatantly lies to customers. The way he treated me specifically and thought i was some dumbass and didn't know much about my car... He will lie and say your car has all these "components" and will charge you like crazy and then it will break a week later and then they will act like it wasn't related but then offer to fix it?? But then they'll charge you more money to fix the problem that they made in the first place and say it was "them being helpful to you". They'll never pay for something they damage so you better make sure Greg isn't running the show that day. Christian will also tell you that they will help pay for anything they did wrong and then Greg will say that's not true and they'll just give you the jerk around. If I had a lift I would've done the work myself because they didn't think I was a level 1 tech so I felt super disrespected of them trying me. DONT go here if you have any morals or care. I hope your bad experience here goes well :) I hope Greg reads this but he'll pretend it's not him and just blame it on someone else or have an excuse. The place is ran like chickens running around with their heads cut off. When you go to have your bad experience, let's hope it's just for tires and nothing mechanical.. there's better places that charge less right down the street believe me lol. The "Firestone" corporate name isn't worth paying for when it's ran by greedy dweebs. I wouldn't have wrote all this for nothing so take that into consideration read more

I've been taking my care to the Firestone in Van Nuys for years, and love them. When my check engine light came on last week, I called for an appointment and was told their diagnostics guy was out, and I should take it to Studio City, which I did. Everyone I talked to was friendly, and when I told them I'm planning to trade the car in and don't want to spend a fortune on it, they didn't try to upsell me. They kept in contact and the car was ready when they said it would be. The problem turned out to be a valve that needed to be replaced - oil wasn't going where it was supposed to and the oil pressure was nonexistent - empty. Three days later, my oil pressure light came on, and I discovered that THEY HADN'T PUT ANY OIL IN THE CAR. I was running on whatever was left from before the repair. Fortunately I was across the street from a Ralph's, and I was able to buy some oil and avoid another costly catastrophe. When I checked my repair paperwork, they claimed that I had "declined an oil change" (which I didn't), which I suppose was their rationale for not filling the oil. This is basic stuff, guys. read more

I purchased tires from Firestone about a year ago. All four tires that I purchased are under warranty. Last week I was driving to the store when one of my front tires popped unexpectedly, and so I went to Firestone to get it replaced. I originally went to the Studio City Firestone, but they didn't have my tire in stock; so, I journeyed over to this Firestone. The serviceman was very friendly, but my issue is with their warranty policies. They prorate replacement tires, which I thought was ridiculous because I should not have to pay anything for a brand new tire that tore into shreds within a year. Regardless, my main issue is with their fees which are added in addition to the replacement tire cost. The prorated amount for my tire was $16, however when they were done with all their added fees (which are mandatory) I ended up spending $60 - all to replace one tire which was allegedly under "warranty." For that amount I could've just went to another tire shop and purchased a brand new tire, that probably includes a far better warranty than Firestone's. It's more so a policy issue with Firestone in general, than this specific shop that I have a problem with. However, everyone at this location were very friendly. The only comment I can make is that they need more front desk workers. The line was extremely long, it took more time to get through the line than it did to have my tire fixed. read more

Firestone Complete Auto Care - Tires Near Me - Studio City, California

We all know how hard it is to find a competent, reliable and honest mechanic... look no further. I recently had reason to suspect that my battery was going bad and testing the voltage alone wasn't enough to confirm one way or the other (it's not a great way to test the health of the battery) so I called Firestone to see if they had a battery in stock. They didn't have the battery I needed but ordered it and said it would be there the next day. The next day I dropped my vehicle off, fully expecting to pay for the new battery. Joshua called me later in the afternoon and to my surprise he let me know that the battery tested well within range, that my alternator and rest of my electrical system was working perfectly and that I could come pick it up. Not only did the guys at Firestone not try and upsell me or "find" a bunch of things wrong while doing the vehicle inspection but they were honest enough to let me know that I didn't even need the expensive battery that they ordered for me (and I had fully expected to need). All they had to do was say "The battery needs to be replaced" and I wouldn't have thought twice about it. Instead they saved me $$ and gained a new, loyal customer. Sure, it shouldn't be a big deal. In fact that's how it should always be done but as most of us know, it rarely is. GREAT experience! Thanks Joshua! read more

I had to get a new tire, and Firestone was the only open tire store in the area. They open at 7:00 am; so a convenient time when you have to go to work in the morning. Since it was so early, and my first time here, I didn't know what to expect. I was happy to be helped right away. I was greeted with a smile and assisted in picking a tire right away. It didn't take long as I sat in the waiting area for my for my tire to be changed. Before I knew it, my car was ready to go. I will recommend their business. Thank you Greg and Firestone for excellent, courteous, prompt, and professional service! read more

I rarely give five stars, but I was there today and in the last 10 years I've been to five Firestone dealers in various parts of Los Angeles. This one is so far and above all of them that I'm going to come here for all of my repairs Not Just Tires. I also like the fact that they had about five different tires for my Prius. They range from about $60 to $125 each. The two new tires were put on my car before I even knew it and I hadn't finished my coffee and scone. I arrived at 3:40pm on Saturday and left at 4:20. Reading some of the other reviews I thought I would mention that there was only one other customer waiting there. It felt safe even though the Covid variant is picking up steam. But it seems like auto repair places, when they have too many people or too many cars, just get too busy quickly. read more

Long story short I went to get a new tensioner for my car. I had to come back 3 additional times just to get it fixed. Between ordering a bad tensioner, not having the new one ready, and them not being able to work well in the rain, this was a nightmare. This was a very expensive job, $500+ worth and I really feel like they were just playing with my money. The guys were also very quick & curt with me which just adds salt to the wound. I see its quantity over quality here. Good luck if you're thinking of trying them. read more

This is my go to place for tires. I always feel like they're honest and work very fast. Highly recommend.

When I got there the front desk guy quoted me 3hrs and my car took over 5hrs. I waited and no one gave me updates I had to check in myself and Giovanni had an attitude. They tried to quote me nearly double what I was quoted two weeks earlier over the phone with Greg and when I confronted them about how long it was taking they blamed each-other. Joshua said he never told me 2hrs and Giovanni lied & said he was giving me the best rate when I asked for a discount bc of the inconvenience. Which was a lie bc again I was quoted my rate by Greg weeks prior. I would've rented a car and went about my day had I known it would take nearly 6hrs since it was my birthday and I had ALOT to do. They could care less & Giovanni tried to offer me a deal for my front brakes only if I did it that day as if they hadn't wasted enough of my time. He said that my car would not make it to my friend's wedding in Santa Barbara without renting a car bc my front brakes were so bad. The next day I took my car to the dealership turns out I don't even need front brakes and Firestone overcharged me by $162 for my back brakes. I do not recommend this location of scammers. If you can do yourself a favor by saving your money and your time and going somewhere else! read more

Giovanni and the crew took care of my tire replacement with courtesy and ease. Thank you.

The service here is great. Everyone I talked to here super helpful and did whatever they could to offer me the best deal. They were honest and reliable and didn't try to sell me on the most expensive product. I did my research before and they are definitely the best in town I would highly recommend them to anyone!! Thank you!!! read more

Alex and danilo were amazing got me in and out in no time and didn't even try to up sale me. Thank you thank you.

Best service ever!!! Used to go to the firestone on Lankershim and it was like pulling teeth (they closed down... go figure) Love Greg at this location! He's helped me so much over the years and has been nothing short of efficient I'm always in and out!!! read more

Labor Day, 3:45PM, closing at 4, tires needed air. The tire manager noticed I had a nail in my tire. My tire wasn't in stock, and I couldn't come back the next day as I have a 1 1/12 hour morning commute. Instead she got me one that was twice as much and only charged for labor and tax. Who does that! Excellent customer service. Can't recommend this particular store enough. From the many years I have been going (with a 4 year out of state hiatus) they simply have the best customer service. And Whitney, the tire manager, went totally out of her way, stayed late with the technician to make sure I would be safe. She is outstanding, kind, knows her business and knows her business is taking care of the customer. She said "let's take care of you and get this done now". She did. Happy Labor Day. read more

Greg is the only person we go to. He has a lot of integrity. He got my old Honda in excellent condition to give to my brother. Fair prices, you never feel like you're being upsold or like he's recommending unnecessary things. He's clear and communicative. Lucky to have him in the neighborhood! read more

All I can say is thank thank thank and thank !!!!!!!!! MR GREG , you are the man . BEST FIRESTONE Location! Let me say it agin , BEST FIRESTONE Location! Let me say it agin , Because of MR GREG !!!!! and the CREW !!!! Thank you Marouj M 818-421- I am customer read more

I'm not from the area and unexpectedly got a nail in my tire. Went down the street to pep boys and they told me they couldn't help me. Came to firestone and a very handsome attendant helped me out and changed my tire for me quickly despite them being very busy. They were very helpful. I recommend this place if you ever need any tire work done! Thank you so much for helping me in my time of need! read more

Firestone Complete Auto Care - My tire with a nail in - Tires Near Me - Studio City, California

My car needed two tires asap. They got me in within a couple of hours and completed the job within an hour. The price was reasonable.