I have driven 9 hours to San Angelo Texas and all I wanted was to check into my hotel room after I had booked them through their website days prior. However, the woman at the front desk would not allow me to check in and refused my payments. They had said the ice machine was broken so I asked about it and she became very defensive and somewhat aggressive. I am now having to check into a different hotel at 10pm at night. She refused to tell me her name and was not wearing a badge. I am very disappointed, exhausted, and down right angry. I wanted a place of rest and I was not given what was promised. read more

I booked online . It wasn't what I was expecting. It was ok. It was one of those hotels that you park in front of your room. The first room we were given the bathroom sink was leaking. Water puddled on the floor. Moved rooms and this one seemed ok. The shower faucet leaked a little but it was fine. The next morning when I took a shower the water was less than lukewarm and my husband had used the only 2 towels in the bathroom so I got to dry off with a hand towel. I'm getting tired of trying to save money by booking a less than ideal room it's just not worth the aggravation read more

The room itself was not bad but it had a dingy dirty bathroom. The bed was ok, but a little stiff and lumpy. The pool was a decent outdoor pool, the kids enjoyed it. The breakfast is horrible!!! You have to go to the restaurant, Roxy's. It's like a little 50's diner, but not enjoyable. They give hotel guests a modified menu. This was 1 of the WORST hotel breakfasts I've ever had and I have stayed at a lot of hotels! This was not worth getting out of bed for, we should have slept in! We would have been better off at McDonald's and we don't even like their breakfast. Looking at the menu, I was already concerned because the meals do not seem to be complete. Who gets full on 1 pancake and 1 piece of sausage? The pancake was horrible! It was very dense and had the texture of foam rubber. It tasted like flour and sugar...no buttermilk used in this recipe! I couldn't cut it with a fork, I had to rip it apart. I couldn't eat it. The sausage was good and a little spicy, but it was such a small little piece. The bacon was okay, not great quality, but at least there were 2 pieces. It was also cooked crispy. The scrambled eggs seemed really small for 2 eggs. They were good, but not seasoned. The toast was Texas toast, 1 piece of bread cut in half. The drinks are served in toddler sized cups and there are no refills. They bring them to you right after you order, so my kids needed to get water to drink with their meals. My milk was slightly warm since I saved it to have my 2 sips with my meal. A diner should be able to get pancakes right and the portions are too small. So now we are off for breakfast "take 2". At least the hotel has coffee in the lobby! Very unsatisfying! The hotel staff were friendly. read more

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Disappointing. We've stayed at a LOT of Choice Hotels this year (retirement drivingh trip around the country) and I've got to say that this hotel needs better management, at least in terms of how the staff are trained and how the property is maintained. 1) We arrived at 2:15 pm and asked for an early check-in. The clerk said we our room wasn't clean and we should come back at 3:00. We parked in the lot (which was empty of cars!) for the next 45 minutes. We somehow managed to park right in front of the room we eventually were assigned. No hotel employee came into that room the entire time we were waiting. Obviously the room was clean, the clerk just didn't want to let us in early - which he should have since we're Diamond members. 2) That night, there were only four cars in the parking lot, meaning that only a few rooms were occupied. The clerk put one of those other parties in the room next to us. Why do that, when there are many dozens of other unoccupied rooms? The people in that room drank and shouted until well after midnight (we had to get up at 5:30 a.m.). We thought about calling the office but we didn't for two reasons: A) The evening clerk had been rude to us already, and B) The partiers would know for sure who called since we were their only neighbors and we didn't want them to retaliate against us or our vehicle. 3) The hinge on the bathroom door was very rusted and made an awful and loud squeek when the door was open or closed. When either of us used the bathroom in the night, the other was awakened by that squeek. Again, we didn't want to bother the night clerk because she was non-cooperative earlier. 4) The breakfast next door is a dud - fewer food options that you usually get with the in-hotel breakfast (no yogurt, no waffles, no fruit, etc.). The restaurant itself is probably good but you only get to choose from a limited menu. 5) The AC unit was very loud. When the heat came on during the night, it woke us up because the fan sounded like it was struggling to gain speed. If we encounter more duds like this hotel, we'll probably switch to another chain and take our 60+ nights/year with us. read more

Fraudulent Smoking Charge My band stayed the night for a performance in San Angelo through a Priceline Express deal. The hotel was nothing fancy, it was fine for it's purpose. The next day, we were reviewing our online finances and saw $230 in extra fees from Quality Inn. We called the hotel and they said they maid claimed she smelled marijuana in our room and charged us a smoking fee. Lets be absolutely clear here. There was zero smoking of any kind done in that room during our stay. This is a fraudulent trumped up scam they are pulling. I asked for the manager, she was out of town for the weekend. I called customer service with Choice Hotel (their parent company) and they claimed that the only person who could handle the fraudulent smoking charge was the manager. I waited until Monday and spoke with Emily the manager. I explained to her calmly and rationally that there was zero smoking of any kind in the hotel room during our stay. She claimed that the maid had to fumigate the room and they couldn't rent it out that night. This is a total lie from the maid to make a few extra bucks on some innocent travelers because they can just make this up and charge your card. Emily and I talked civilly for a while and I quickly realized that she was talking in circles and I asked what do we do from here. Emily claimed that she would speak again to the maid (who is part of this scam) and call me the next day at 10 pm pst. Emily never called. I called the hotel and asked for her. The receptionist said she was busy and that she had my number and would call me back. I gave the receptionist my number again just to be safe. Emily never called. This is a SCAM folks. They must have targeted us because we are a band and thought for sure that all bands ignore the no smoking policy. Nothing could be further from the truth as we actually go the extra step to tidy up our rooms to not leave a mess for the staff. There was Zero smoking in that room. The fact that they can make a false claim and charge your card is very scary indeed. I've never had a hotel pull a straight up $230 robbery on me before. I've never had a false smoking charge be put on me and yet here we are. I'm not surprised because the staff gave me a run around from the start. When you book an express deal through priceline, you never know what you're going to get. So if they give you one bed and you prefer two, the policy is to ask the hotel and see if they can make a switch. We've done this countless times on the road. It's no big deal. The staff at quality inn told me to call priceline and since it's a 3rd party deal, they can't do anything.. Total lies. I realized they weren't going to help so I just took the one bed hotel room. No big deal. We're adults. We just need a place to crash for the night and leave in the morning. The lack of customer service set the tone and to find out they charged us a $230 smoking fee when there was NO SMOKING IN THAT ROOM WHAT SO EVER that night was a big kick in the nuts. The customer service at Choice Hotels (their parent group) just gives the run around. The manager Emily is avoiding the issue because she knows this is straight up criminal and she probably feels a little bit bad about it. I could tell that she started to take this personally when I was talking to her. Like she has to win this charge even though it's total fraud. The maid is total piece of trash for instigating this scam. I'm pissed. We just wanted to stay the night and leave. Now we have to pursue all legal resources to get money back from a trumped up charge that is straight up criminal. I've read many posts online about Quality Inn's charging fraudulent smoking fees. I wasn't aware that it was so common place at Quality Inn. The only way this couldn't be straight up robbery against a hotel guest is if they got the room wrong and are charging us because we fit a "profile"... That would be so ridiculous, but perhaps. Regardless, they seem to be doubling down and sticking to their guns because they know that they are robbing us. They don't want to admit guilt and be exposed for the criminals they are. Be aware. Don't stay there. All Quality Inn of San Angelo has to do is make up a false story and they will charge your card and it's on you to fight for your money back. If they've done this to us, I can only imagine how many other people they've pulled this scam on. I shouldn't have to be going through this, but I'll be damned if I'm going to let these criminals roll us like that. read more

DO NOT STAY HERE!! I along with 10 of my coworkers have stayed more than a week at this hotel mainly because the rate at $69. I went to the office today 4-19-23 at 1830 hrs to extend my stay. I have diabetes and I needed to pee. I told the woman at the front desk I was going to use their restroom and she said no you can't because we had an incident with a man who wasn't a paying guest who opened the restroom door with his penis in his hand! Having diabetes I could potentially pee on myself so I left the hotel drove to the closest store and used their restroom. I then booked a room at the LaQuinta 1.3 miles away at $16 a night cheaper. Once I returned to check out the woman at the front desk got really ugly with me and charged me $77 for the night which I had to pay because my things were still in my room #157. I told the woman I didn't care and I wasn't wanting to be fussy about the situation but I wouldn't stay again and I would post this bad experience on YELP then she started yelling at me !!! She got so angry! I apologized to her for her being angry and that I understand she was only following the hotels managers rule but I still live in a free country where as a 3rd generation US Army Paratrooper I've earned my right to freedom of speech. I paid the $77 then she handed me my room key. I collected my clothes then returned to the office and checked out. The Quality Inn on Jackson st is run poorly. The washers and dryers have been broken, there were hairs in the shower, toenail clippings in my carpet and I have red bumps on my skin from bed bugs. My truck was broken into the second night I stayed there and the air conditioning was sooo loud I couldn't sleep. I'm at the LaQuinta at $50 a night and my room is super nice! I have a lazy boy recliner in my room and my room is brand newly remodeled! After checking in here I am almost glad for the terrible experience at the Quality Inn. Respectfully Submitted, Jeff Tagert of Welch Excavation and Utility Company read more

Generally nice, but not the best. The check-in process was very short as the woman on duty didn't appear as if she wanted to be working. Once we got into the room, it looked pretty good with comfortable beds and new furnishings. The comfort stopped there though We noticed that the toilet would not stop running and boy, was that sound loud. We could barely sleep over it. Speaking of bathroom problems, the tub wouldn't drain efficiently. We were stuck taking showers while standing in 2-3 inches of water. Bleh. For breakfast there was a free voucher to the adjacent diner, but it was very crowded and the options were limited. While this is an OK place, I probably will not come back with other options in the area. read more

My sink was broken and the toilet didn't flush the water was cold the Pool was great. I got oatmeal in my oatmeal was in a big cup and it taste like Plato but when you add sugar into it it taste like a five-star meal read more

What a great place. Rooms were clean, parking right outside of door and very biker friendly. Heather was awesome and walked by to check to see if we needed anything a few times. We had a hail storm the last night and she allowed us to park our bikes under the awning to protect them. She also recommended a great restaurant in town that we ate at both nights as it was so good. (Armenta's Cafe) The hotel was good but Heather made it great!! Will definitely stay there again. read more

The room was nice and based on the room and the male employee I believe Mathew I would give a five star review but the female, Tammy was so rude yelling and being disrespectful even telling me I should stay someplace else I could not possibly rate it higher than a one. I hope management addresses this loose cannon because she had no problem telling me to report her! read more

Nice place for the price! Spacious room, clean, comfortable bed. Didn't get to enjoy the tv unless we wanted to watch Fox News. It was the only station we could get. The remote wouldn't change any channels. The room was a handicap room. Very nice if your handicapped and looking for reasonable accommodations. This is the second motel that has put us in a handicap room. Guess since we are old they think we need one. Oh, I liked going to Roxy's for a nice hot breakfast. Different from menu from the regular and you need a ticket but a great traveling breakfast. read more

Now this is not one of the new style Quality Inns. It's the old drive up to your room style. I know everyone likes the new style but I still prefer being able to pull up to my room and just walk in. The check in staff were great and got me in and out of the place quickly and were very friendly. The rooms while on the older side were very large and comfortable. The prices were very reasonable. $59 a night which shocked me since it's hard to get a decent room anymore for less than $150. They have a free breakfast but not the usual kind where you make your waffle and have some microwaved eggs and bacon. They have a diner attached and you get a free hotel menu breakfast. It was great. Much better that I'm used to. The only complaint I had on this place was the Wi-Fi was on the weak side. Lucky I was not using my laptop much while I was there. I would gladly stay here again. read more

Fantastic stay, great hard working staff, roxies diner is fabulous. Nice quaint lil place is pumping out breakfast and lunch! Lots of locals! The only bad thing is the pool looks like it needs help! read more

Decent hotel at a decent price. I spent a while talking to the new owner (not sure how recently he acquired the place). He seems like a nice, well mannered, understanding person. The parking lot seems to have cameras now based on the tv in the lobby. Very friendly staff and a hot breakfast. I would definitely stay here again. Rating it a little lower just because there's nothing that's exciting about the place. read more

This hotel is clean and affordable, however the no longer allow vaping so I will no longer be staying.

So glad we decided to stay here , Heather checked us in , super friendly ! Our room was very clean and spacious ! The bed was comfy & hot breakfast at the cafe was included and very good ! Rooms have microwave small fridge & coffee maker . read more

We had a room with a couch in it! We tried to check in a few hours early but couldn't because the lower level rooms were not cleaned yet! So we waited until 3 to do it and then when we did it took them 3 tries to get us the right room! But once we got into the room it was okay... the tub however was gross it had drops of paint in it so no taking a bath there! There was only one washcloth and two of us! Our housekeeper came into our room three times while we were in the actual room after we told her and went to her about what we needed but she did apologize! And we did think it was funny the first time! The dryer took two cycles to dry our clothes which we weren't expecting but we were thankful to be able to do our laundry there! Our weekend guy at the front desk was a hoot and was always nice and friendly! If we had to stay there again we would ! It wasn't horrible and you got free breakfast at Roxie's so that was a plus too!! read more

I stayed for a week. I suppose it was decent but I didn't enjoy it much. I got my GPS stolen in the parking lot (and it's not video monitored) so double-check the locks on your car doors. I didn't like the breakfast at Roxie's but it was free. It's not a bad place to stay and it's affordable. read more

$50 walk-in special. They give you a voucher for free breakfast next door at Roxie's Diner (you can't get breakfast to go). I'd stay there again. read more

Great value! Easy check in, clean and spacious room, and best of all, breakfast at the little cafe next door. No issues at all. We'd definitely stay here next time we come through San Angelo. read more

Hotel is comfortable, clean and safe. The difference maker is the staff. We reserved 3 rooms and the hotel staff was very accommodating locating us in adjoining rooms and allowing for flexibility during check in/out. Emily at the front desk provided outstanding customer support and was very polite and professional. read more

Very nice, very comfortable. I would definitely stay here again. I only gave it 4 stars because the tub is a little old and dirty but other than that, I am very happy with this hotel. read more

We choose this place for the price and because they had breakfast. The room was really nice. It was a large room with a couch and coffee table and a king size bed! The sink is outside of the bathroom which I always like because it makes getting ready in the morning much easier. The staff was very friendly. The breakfast was kind of neat because the hotel is attached to a diner so they give you a coupon to eat breakfast there. The coupon is good for 4 different options of food along with coffee, milk, or juices. We each got something different and shared so it was plenty of food. It's a small diner but the food was good and the waitresses were very nice. The motel is not far off the main highway making it easy to find. Would stay again if in the area. read more

Ok.. Stayed for the second time and I feel like I received a better price and better room last time.. It was 55 a night earlier this year and now at the height of summer the same room was 88 a night with military discount. The room we got this time was not horrible but was a step down from the last room in that the bathroom fixtures were not secured to the wall and the toilet seat was showing signs of serious wear, drain in the sink was slowwwww... Otherwise water was hot and the air conditioner ran cold so no complaints there... for this price maybe staybridge is better?? but if you absolutely need a place to sleep then this place was alright. read more