Last minute stay with my husband since we were visiting family in the area. I booked a king standard room online with no issues..... Checked in around 10pm and no one was at the check-in desk. After a few, a young lady walked in from outside to help & we were assigned our room..... We started making our way to our room & things already started feeling a little sketchy. We noticed that the property didn't appear to be well kept. Also we noticed random broken things around the property. We saw a broken fire extinguisher case near our parking space. No fire extinguisher & just broken glass. We also saw a large broken glass window just layed up against one of the walls by the swimming pool..... Once we entered our room we noticed a very musky smell right away. More than likely because the building is on the older side. So, we decided to put on the a/c right away. We were then shocked to see that someone had tagged inside the lid of the a/c control panel (ghetto). Right away this gave me the ick feeling..... Once we put our things down I made my way to the restroom. BIGGEST shock out of everything. Apparently the check-in person decided to give us an ADA room for a handicap person. What!? That is NOT what I had booked. What made it worse is that we did not have a door for our bathroom. So weird..... The bathroom looked horribly cleaned and maintained. The floor was coming apart, the entry way to the bathroom was coming apart, broken window in the shower, dirty soap dish in the shower & a random long hair in the shower wall..... Was this bathroom even cleaned? I should've went back to the front desk to bring up these issues. But honestly, we were just so tired. We decided to just bring it up to the staff in the morning...... Woke up and made our way back to the lobby for their free breakfast. Very limited items.... Took this time to address the ADA room issue. The check-in person apologized and advised that this never happens..... BUT, it did. I was then advised that they were very booked and by the time we checked in they gave us what was avaliable. I explained that this is NOT good customer service. Especially if we had pre-booked and paid for a standard room.... This facility shouldn't be over booking their rooms & just automatically give their guest whatever room is available. We should've been given the room that we had booked and prepaid for. This experience was not a quality one from Quality Inn. I'm hoping this was just a random bad experience.... They really need to work on their property upkeep and sanitation...... read more

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We put us in horrible room. Too many damages and not looking cozy with those. See pics I made comments on those pictures. Wondered if they put us there because we booked thought booking.com? Also there is no elevator and we had to carry heavy luggage's upstairs. Not cool. read more

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Willing to possibly try again. My wife and I requested a king size standard room. Checked in later in the evening. Too our surprise we got an ADA room. The room was very concerning. We were tired and didn't want to waste our time. We were there for one night. I found a random hair in the shower. Room was musty smell. Definitely not Quality at the Quality Inn. Lots of things broken on the outside. Broken glass and fire extinguisher case broken. Lots of concerning things. I didn't take any pictures but the Wife did. We may give it a second shot to see if it was a bad day . read more

This place was terrible. Nothing about it was a good experience what so ever. First off I arrived at 9:30 pm, came straight from work as a I planned a weekend up in the Fallbrook area. Checked in, was told a larger amount than what I was originally quoted but I figured this was with the deposit included. The lady behind the desk, who already had an attitude about literally nothing, asked for my card again so she can place the $100 deposit. I told her my card about to be flagged because you just swiped it for almost $500 and now you want to swipe it again for $100. So I gave her my card, she swiped and said your card declined. Right then and there I received a text message from my bank flagging my card as fraudulent. So I then had to drive down to the gas station, to the atm and came back to the hotel. Fine- got my room and paid the $100 deposit in cash. Got up to my room, it's filthy and to top it off NO HOT WATER. The one thing I have been wanting to do after work to relax was take a hot shower and then.. relax. I remember waiting and waiting and waiting and swapping the hot and cold handles because thinking from my plumbing dispatching days- maybe the valves are switched. So I then waited and waited and waited again... nothing. Eventually going down to the front desk and asking to switch rooms, which I was told they did not have another room available. I go to my room, already just upset, I start to look at other hotels and ask for my refund here. So I then let the front desk know I'd like a refund, I was told to email the supervisor and he will get back to me and refund. As I'm packing up my stuff to go to another hotel, I get a call from the front desk saying a room just opened, but I declined as I already had reserved a different hotel for the night. I am walking down the stairs to the front lobby and I noticed a gentleman with his stuff packed and walking out. Now tell me WHO checks out this late from a hotel?! Right.. people that weren't satisfied and leave early. That man probably had no hot water too?!?!?!? Makes you think... anyway I got my cash deposit back ($100) but now I am at the mercy of this email and days in between to get my almost $500 back. I sent an email, and pictures to this supervisor and what I got back was extremely disheartening. He told me because I booked through Expedia I am NOT due a refund... excuse me?!?!?! So I reached out to Expedia- in which they went up to bat for me- but when this went on too long I decided to just go through my bank. Long story short, this property STILL refused to refund me my money.. and I WAS ONLY AT THIS PROPERTY FROM 9:30 pm to literally 11:59 pm. I have proof! lol so all in all this place is terrible. I would give it negative stars if that was possible here. Also- doing some research after the fact- this property says on Expedia that is a "fully refundable" location. Do yourself a favor and just don't stay here, don't stoop to this level- find yourself a nice respectable place to stay with hot water and nice staff. The staff here was extremely rude to me for absolutely no reason. They probably didn't think I was going to post this stuff and I didn't either but I want people to know this place is TERRIBLE. I truly can't stress how bad this place is. read more

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Filthy dirty hotel bathroom and smelly hotel room !! The hotel owner refused to refund me for my stay even though I checked out immediately after checking in. Zero quality here's AVOID this hotel !! read more

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DO NOT GO HERE! NASTY. DIRTY. Sheets were dirty and with a cigarette burn hole. LVP flooring was cracked and busted making it unsafe for barefeet or for kids. No hot water to shower. I had to shower at nearby families house I was in town visiting. Missing smoke detector. Peeling, chipped and dingy paint on the walls. Grime on the night stand and floor. 2 outlets were not working. 1 light bulb was burned out. The room had a stink to it. The floors were dirty. The hallway was extremely dirty as if it hadn't been swept in months and smelled of extreme cigarette stench. This all was brought to the hotel clerks attention. A few things were rectified. Clean sheets and a smoke detector. The floor was swept without a dustpan and the dort was swept into the hallway. read more

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I would put -5 stars for this hotel. We came for 1 night so we can visit Pala, this was the worst hotel I have ever stayed in. We checked in, got our keys and was given room 109. We walked into the room and the stench was horrible. My wife found bugs crawling on the bed and pillows, the tub was all rusted and looked very dirty. The furniture is very out dated and worn, the flooring (LVP) is all broke and coming apart, the paint on the interior walls peeling. The outside is horrendous, weeds all around, stairs filthy, the stucco on the building is all cracked, trash all through the parking lot along the fence line. The pool is all cracked on the bottom, 1 gate is tied off with an electrical cord. Overall this hotel needs to be closed and a FULL RENOVATION needs to happen or close for good, I wouldn't even recommend this hotel to homeless people to sleep in. read more

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I would put 0 stars if possible. I guess the only one star would be the bathtub was huge. This place is a total dump. We wanted to get a couple extra towels and pillows because their pillows are the size of throw pillows, picked up the phone and it doesn't work. I went to the front desk. He gave me the towels and "housekeeping" would bring the pillows. When he showed up, he said they only have one. Really? the place was empty. I went to get ice and the ice machine wasn't working. The pool and Jacuzzi had locked chains around the gates. Right there at the front desk, it showed a map, and it showed a second pool in the back with a gazebo and a pavilion, which is nothing but 4 foot weeds can't tell there was ever a pool there. There was an ironing board and a place for an iron but no iron. The paint on the inside was chipped and peeling. Where they did paint, they obviously didn't tape anything off because there was paint all over the place. And it said something about breakfast. But I went in there and didn't see anything. read more

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Clean the tub! Clean the room! Change the sheets! The first room was atrocious! We were pressed for time for a family event or I would have left. Instead I opted for a clean room. The second room was not as bad but still dirty AF! I had my own sheets, pillows and blankets. Thank GOD and we didn't shower. I'll show you why! I would give -5 if I could! read more

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This Quality Inn is not quality..The moment you walk into the lobby, you're hit with a foul, sour odor and swarms of flies. It feels filthy and neglected, like the place hasn't been cleaned or cared for in who knows how long. The rooms are just as bad--dirty, outdated, and extremely underwhelming. No real pillows, stained mattresses, and bedding that makes you question if it's ever been washed. The whole setup feels unsanitary and uncomfortable. At night, the hotel becomes chaotic. People are wandering around outside and in the hallways all night long, acting suspicious and sketchy. It genuinely feels unsafe, like a mix between a drug hangout and a halfway house with people constantly coming and going. I wasn't aware of beforehand. During my visit, I noticed that the hotel accepts guests who are dropped off from the local jail using county-issued vouchers. While I understand the hotel may participate in certain community or temporary housing programs, this wasn't mentioned online, and it made me feel uncomfortable.This Quality Inn has absolutely no quality. I wouldn't recommend it to anyone--not even for a last-minute emergency stay. Do yourself a favor and book anywhere else. read more

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We wanted to stay somewhere around Carlsbad for a couple of days, but the places we searched weren't available or too expensive and Quality Inn Fallbrook was the only place, plus we were familiar with the area. When my husband made the reservation, the person asked what we were looking for, and he said, "your best room." I looked online at the reviews when we were on our way to Fallbrook, and the reviews were bad. I thought, oh great. When we arrived, the place was very old. When we went to our room, it seemed decent. It was on the second level at the end with a balcony. And it seemed fairly clean. The floors and everything visible looked clean, even the bathroom and the mini fridge. So far, so good. The only thing that kinda grossed me out was the nightstand was filthy and the bath towels, which were very worn and thin, had what looked like someone removed eye makeup with it and it didn't wash out. The soap dish in the shower hadn't been cleaned, and there was an old soap bar on the window sill. I'll have to say the receptionist was nice. read more

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There's a lovely human by the name Desiree who works here. She took care of us when no one else would. We had my uncle who is in a wheel chair long story short she's amazing. The room had mold stains on the walls The carpets were stained. The pool was dirty. The beds were okay for two nights any longer your back can hurts it's too soft. A lot of pillows that were okay for a short trip. Our ac was not as strong as other rooms my relatives stayed in. The rooms on the first floor maybe nicer with fake wood floors. read more

Quality Inn Fallbrook I-15 - Mold in bathroom - Hotels Near Me - Fallbrook, California

The hotel was dirty. It was totally obvious that the owners of this particular hotel didn't care about appearance, quality or guest experience. We had no hot water in our shower and our room walls were so thin that we heard our neighbors complaining about cold water in the shower too. The floors were filthy. Our white socks turned black. Wet towels turned black. Smelly air conditioning, like mildew. Leaky air conditioning. Our bathroom was dirty. We went to the local market and purchased bathroom cleaner and after one use, we noticed a huge difference in the mildew on the grout so it was apparent that they didn't get cleaned often. Worst hotel stay ever for us. read more

We stayed a night here . The room had certain smell . Everything about the place is outdated. The pillowcases smelled like if they were folded still wet. It was hard to get any rest. Honestly spend a little more and go to another hotel. read more

It's old and a bad remodel job. The pillow smelled the floor was dirty. I couldn't get them to fix the ceiling light. Do yourself a favor and go somewhere else I would rather have stayed at a Motel 6. read more

Have to give 1 star to leave a review. Terrible. Reserved the ONE handicap accessible room 1 week prior to needed. Got to the hotel still early enough (2 pm with a 3pm check-in) and was told they had given away my room. No other ADA rooms in the entire hotel, and the room I was shown was filthy, and there were steps. Not sure the young man understands handicap accessible. When I asked for a refund, I was told that couldn't be done onsite, call the number where you made the reservation, which was his number, and I had made the reservation with this same young man. So very unhappy! read more

Looks like a 5 year old try to clean a homeless man's room bloody dirty bed towels blood on floor front desk guy was rude and had a temper and made no sense didn't help try to trick me few times. read more

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Do Not Stay here!! Find another place. Everything is filthy. The building is run down, the pool and hot tub are disgusting. You stick to the floors, the carpet has not been vacuumed in forever. Just run!!! read more

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Drive by this run down location daily . It is an eyesore in the neighborhood . Even the outside is dirty and run down . Corporate should be ashamed of this location and , if a franchise, they need to get involved . I have never seen a hotel this run down in Southern California . It is the equivalent of a slum lord for hotels . Tear it down . read more

It is a decent place. Close to the winery and wedding venue. Sam the Desk agent was really nice and helpful with my accommodations and Charley the maintenance guy was great in assisting with breakfast and offering assistance with luggage. However,the room itself was not ideal. We kept getting spiders in the bathroom. The shower head broke off and we had to screw it back in. The WiFi did not work. The cleaning staff were rude and pushy too during checkout. Additionally the wheelchair pool lift did not work. If you need a place to stay just for the night it's great but not ideal for a vacation stay. read more

Quality Inn Fallbrook I-15 - Outdoor area - Hotels Near Me - Fallbrook, California

The worst part of my stay was the dumb look I the employees when I expressed my concerns about the room, as if they never heard them. DON'T EVER STAY HERE! The room was just dirty and dusty. The window locks on the 2nd floor were broken with no screens on the window. The fire alarm was ripped from the ceiling with wires exposed. I couldn't get any hot water. There was obvious drug users through out the hotel, including the people next to us that blasted music all night. I couldn't call the front desk to complain because the phone in our room was broken.The "continental" breakfast offered only waffles. A women covered in body sores came down and made 3 batches of waffles to hoard back in her room. read more

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Believe the reviews! Not worth the rate, this is nothing more than a motel 6. No real house keeping, our trash was never even picked up outside our door during our weekend stay. We tried to order more towels and they denied request and we were told to take our current dirty towels in order to get new ones. We ended up needing to stay another night and they tried to ask for $250 for nightly rate + tax . Absolutely nuts... booking dot com and other sites had stay for 140. If you can, avoid this place if you like clean and good service. read more

Dirty! We stayed here because it was close to the Spartan Race. We added some humor to our disgusting hotel, making it a part of the obstacle. The floor was so dirty, that our socks were black. The toilet had flys swarming it. The walls and lamp shades were dirty, stained and dusty. It was late when we checked in, so we had no choice. read more

To whom it may concern, I'd like to address a few situations that created much discomfort, and disappointment. These events took place on the night of December 31st, 2024. Upon arriving on your property we were ever so greeted by a transient at the entrance of the main lobby of the building intoxicated yelling "::inaudible name:: I don't fucking care! Stop recording! You can tell everyone to suck my dick!". In disbelief and with benefit of doubt I continued to enter. He followed in and sat inside said main lobby's chairs tapping his feet on the floor continually saying the word "fuck!". Lobby worker continued to process my check in. Hands me my keys and directs me to my room. Here is where more disgust than discomfort begins. Walking in the room. Instantly got the overbearing smells of ammonia cleaners just burning our passage ways. So much so that you can taste the smell on our tongues, drying our throats. We came to your property with a 1 month old and this was unacceptable. Not only that many walls were chipped, plastered and unfinished, and all around a mess. Bathrooms were all stained and disgusting. Walls, paper thin.. With all these list of things going on I decide to make a complaint to attendee at the lobby and request refund. Walking to lobby I come across another group in the parking lot smoking, playing music overly loud and loitering. Once I speak to said attendee I address my complaints and concerns. He smiles and makes gestured faces as if my issues were some sort of joke. He claims that he cannot return me my money or refund because of "cancellation fees" and "because it hasn't processed". I am completely frustrated, angry, and distraught by everything that took place at your property. I would never subject my family to such environment. This is all highly unacceptable. read more

Do not stay at this hotel. It is dangerous filthy moldy. People live there and they do not clean up. The bathrooms are filthy. No hot water. Do not stay at this hotel. read more

This is a really bad room. I paid $170 and I got a motel 6 room downtown Phoenix. This is not a CA quality room. read more

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Horrible place Rude receptionist: Sthakk1 Sthakk1 wanted to charge you an extra $55.00 for an early check-in when it was approved ahead of time. Terrible pool Jacuzzi cold and turned off Spoke to Jen today, who referred me to corporate office when she knew the Quality Inn in Fallbrook could issue the refund. I filed my complaint through them. 1-800-300-8800 Avoid this place. read more

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Prior to my arrival I reached out to the location for early check in. Failed to get a reply from them. I decided to cancel the morning of check in (5/24/25). I sent a message requesting to waive the cancellation fee of $268.92 when arrangements changed that morning and I decided this place was not a good stay after reading all the bad reviews and seeing pictures on yelp on how filthy an unsanitary this location was. BLOOD STAINS , dirty sheets, moldy walls, moldy restroom tiles, filthy pool water, drug paraphernalia left inside the microwave, BED BUGS, stained mattress, anything and everything you could possible find in a homeless shelter. I reached out to this location multiple times to get a refund and my cancellation fee returned and met with no reply every time. Booking.com sent them a message, no reply. I sent a personal message. No reply. I called front desk, they provided me with an email...no reply. I finally called my bank to dispute the charges. I'm glad I didn't waste my time ad drive all the way down to this hotel, I would have walked right out when I arrived and seen the conditions on this establishment. This place looks nice in pictures when you book but when you see customers pictures on yelp it paints another picture. BEWARE!!! Choices hotel international needs to pay this establishment a visit. read more

Most disgusting hotel I have ever been to!! We went to Fallbrook to attend our grandon's wedding this past weekend. Walking in and seeing how nasty this room was, we turned right around and left. Walking in I noticed paint splatters all over the bathtub/shower fixtures, the hotel room door on the inside had an obvious breakin as the latch looked like it was partially repaired. Microwave dirty with scratch marks everywhere. Non-working TV. It was in general disrepair. In the lobby their was a table to be used for their "free breakfast", covered with piled up soiled linen! The entire hotel looks to be in general disrepair! read more

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Ants in the bathroom, ants in room, bad smell, dirty towels, dirty filthy walls, blinds not good had no privacy, no elevator, rude front desk lady, Very old run down hotel, false advertising of room read more

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I am writing in regards to our experience on Friday, June 23, 2023. We requested a full refund as we only remained on the property from 2:00-5:00pm on Friday, June 23, 2023. We were denied a refund. The condition of the room and resort itself were unacceptable and uninhabitable. Upon checking in, the room wreaked of chemicals. As we began to settle in, we noticed all of the damage from broken light fixtures, dirty towels and linens, silly string plastered on the walls, and worst of all the water damage in the shower. The ceiling in the shower was about to fall out due to the water continuously leaking from the room above the shower. Obviously, where there is water in the walls there is sure to be mold, which in the state of California, made the room in complete violation of health and safety codes. Also, there was a bullet hole in the exterior of one building. The pictures online are a complete misrepresentation as to the actual state of disrepair of this "quality" inn. Another thing to note, is that although the staff were as helpful as they could be during this horrendous experience, I have reason to believe that we witnessed them doing illicit drugs in the back room of the lobby. A small bag with a white powdery substance was seen along with some very suspicious behavior. For all of these reasons, we requested a full refund to be granted as we were only on the property for 3 hours and no other rooms that were available were the same standard of the King Bed non-smoking room we reserved. We were denied a refund because we reserved under a "Non-Cancellable" rate. However, we did not cancel - we could not stay there due to legitimate health and safety concerns. The owner uses this rate as a way to fraudulently lock people into a reservation all the while, knowing that the hotel is in a horrendous state that no one would pay $500 to stay in for two nights. How it has a 3 star rating on Google is beyond me. NO ONE SHOULD EVER STAY HERE. read more

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No room service!!!! I know after Covid a lot of places would have a sign saying if you like room service tell the front desk. But no kind of signs and of course I got NO kind of room service. When I checked in they never asked me, so when I came back from a busy day of running around I came back to no clean room , no clean towels , trash, no made bed. I called the office and they said you didn't request it but no one never said I had too. !!!!!! This morning at 9 am went for some hot coffee and breakfast but nothing! One orange and warm coffee so disappointed!!!!!!! Anyone thinking of staying here DONT!!!!!! Not worth the one star read more

Room looked old. Door had repairs, not very good, from being kicked in sometime. Trash, cigarette buts, pipe, alcohol bottle cap, still on patio. Didn't even feel safe there and left after seeing the room. Now comes the battle of trying to get a refund. Avoid this place if you can until they can fix everything. read more

Quality Inn Fallbrook I-15 - Broken door from being kicked in? - Hotels Near Me - Fallbrook, California

STARS-do yourself a favor and sleep in your car. Choice means poor quality. Facility is shabby from lobby to the rooms. 1. O V E R P R I C E D 2. front desk terminal system out of order (30 min) waited and returned to take care of bill in the morning. 3. room had no room lights, no working clock, no way to contact front desk, no phone, no WIFI, no hot water. 4. nothing complimentary about the complimentary breakfast that is a joke. read more

After reading the reviews, I was very skeptical. When I showed them to my husband he said, "there is no way we are staying there". When we called for a refund, just like all the other reviews, they refused. We took it up with our bank and the Quality Inn did some more horrible customer service and lied so we did not get credit card protection either. This place should be shut down. I am not ok with false advertising and it stating it is "AN INN" but rather it is a homeless shelter. Fine be a homeless shelter but don't try to entice paying clients to stay at your DUMP. read more

Avoid this place at all costs! I stayed here with my partner and after driving 5 hours to come visit our family for Christmas we were horrified to discover that not only was there no fitted sheet on the bed but the mattress pat had VOMIT crusted on it. It was late in the evening and we were exhausted so I just went downstairs to ask for a fitted sheet and a fresh mattress pad. The front desk agent was outside doing who-knows-what, and the shady characters hanging around the lobby (I don't know if they were employees or not) went to go get him. I was informed there were no fitted sheets and was given a new mattress pad which turned out to be too small for the bed. We ended up having to turn up the heater and sleep on top of the thin flat sheet on a bare disgusting mattress. The towels are thin and atrocious (I could find better towels at a Walmart), the "staff" look more like vagrants and made me very uncomfortable, and the front desk employee is dismissive and rude. After having been given the run-around I have still not received a refund or even a response, I have been hung up on twice, and they have even hung up on the third party booking agent I used when they called to try and help me. The desk employee said he had "forwarded the messages" to his manager, but would not give me a name or any way to contact said manager myself. He even gave me the wrong email to try and get a refund request going. FILTHY RUDE USELESS STAFF DO NOT STAY HERE. read more

I would give a 0 if I could. We looked for a place to stay in Fallbrook and on the website the pictures looked great, rooms looked clean and updated. Well...this place was nothing like the pictures. Look more like a rent by the hour. Dingy, dirty, and stunk! False advertising in the travel websites. Do NOT book here!!! Not worth the rate. Asked for refund because no way we would stay here. Took several days to get a response from an email. Had to send 2 messages. Offered choice points which I guess will do, but highly doubt will ever use them. read more

"I've stayed at nicer places in 3rd world countries" -My Girlfriend This place was the worst hotel experience I've ever had. I tried to sleep fully clothed in the Dracula position. Still wasn't able to sleep for fear that the pimp in the parking lot was going to break down the door and kidnap my girl. We wore flip flops in the shower, and I just air-dried instead of using any of the towels in this room. Not sure if those were tire marks or skid marks on those. I really think this place should take 'Quality' out of the name on the sign. Are they embezzling the money that they are supposed to use for maid services and maintenance, who knows? I suggest you sleep in your car in a rest area. They seem safer and cleanlier than this establishment. read more

Stayed here in October to attend a wedding. This hotel was the worst and filthiest experience we have ever had. The carpets and curtains were stained, the bathrooms were dirty, bedding was ripped. Tables dusty. The management and owners of this property need to be reported. There is no Quality here. False advertising for the price paid. read more

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This place is so sketchy and disgusting, I wish I would have read the reviews prior to booking. The worst hotel I have ever stayed at. For starts, the room initially looked fine, but walking into the bathroom the shower did not look like the pictures. White tiles shower, with various levels and mold. The floor rug was dirty, the toilet looked like it had not been cleaned and there was a used soap bar in the shower which I didn't notice until it was too late. The first night I was woken up by some loud noise that sounded like it was right outside our door, music, and men talking. This eventual woke up my 2 year old who cried for the next hour. The next morning for breakfast there was only waffles and cereal... not sure that classifies as breakfast but ok. We left for the day and when we got back around 10pm we see an extension cod coming out of our bathroom window into the room next to us. When we spoke to someone they said they needed to disinfect the room next to us and how to turn off the power and that they knocked on our door but because we didn't answer they let themselves in, like WTF? No one came to take the cord out so we did and they left the shower dirty from their shoes... oh and that floor was absolutely disgusting so we had to keep our shoes on. We asked to be moved and they said no. The next day my kids had bug bites in their legs/feet, we had to stay another night and so I just couldn't bring myself to checking the bed for bed bugs but I'm sure there were some. Just awful... do not stay here. Spend a little more and stay anywhere else but here. The only night thing about this place was the new employee who was very nice and helpful but everything else was terrible. Had to come home and shower right away and wash everything... read more

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