I spent a night here at the Quality Inn in downtown Charleston, West Virginia. It was good to be in the downtown area on a Sunday in November 2025. I found this hotel on hotels.com and decided to book it after completing a 50 mile race in nearby Kentucky. I had a king sized bed and it was definitely worth the price, especially after the 50 mile endurance run. Fast forward to arrival when a friend of mine dropped me off at the hotel around 11am on a Sunday. I asked the front desk to see if there was super early check in and I was informed, nothing until 3pm, which was the normal time. And so, I was unlucky to have to wait for 5 hours to check myself in and my body wasn't the best shape to be a tourist. I spent about 3 hours in the lobby being lazy before identifying a lunch spot nearby. After returning to the Quality Inn, I finally got to check myself in and had lunch in my room. Being that I had an early wake up call the next morning, I slept at 7:30pm and woke up at 2:45am to be ready for a 6am flight out of CRW regional airport. The service was good at the front desk - both checking in and check out. There was someone at the front desk at 4am, which was cool. The Quality Inn hotel brand is a nice place to enjoy. It is budget friendly and also basic hotel brand for anybody way to come here to stay while in the city of Charleston, West Virginia. This place has the basics, theme rooms, and good Wi-Fi. The TV worked pretty well and had decent channels, but I decided to use the Wi-Fi for on my phone during my stay. The over experience here at this quality Inn hotel in downtown Charleston, West Virginia was satisfactory and comfortable. It has everything that you could want in a basic hotel format. I received a Comfortable bed and a safe environment to chill and relax. It was definitely a nice choice for me to stay in downtown Charleston versus the outskirts of the city. While I didn't use most of the hotel amenities during my stay, like the swimming pool or the fitness center, or even the hotel free breakfast, it was a nice place to stay. The room itself was clean and quiet. I got myself a king bed and it was definitely comfortable for me. While I wished that I didn't book an early flight out of Charleston that morning, I was grateful that the 2025 government shutdown didn't interfere with my travel plans that weekend. For the most part though, it was a good stay here at the Quality Inn - Civic center, downtown Charleston. It's in walking distance to many places and along several bus routes if you know where you are going in town. If you find yourself in Charleston, West Virginia and need a nice place to stay, consider coming to this Quality Inn in downtown district. It's closer to the airport than the other hotels in SE Charleston. Definitely recommended if you are looking for a nice hotel to stay in while watching your budget. This Quality Inn hotel is located in the downtown district of Charleston, West Virginia. It's physically located at 1010 Washington Street E, near the Civic center. Like many hotels in the industry, they accept bookings directly online or thru various third parties, mainly through online bookings and credit cards. You could always walk up and see if they have availability and use credit cards at the property as well. As far as parking goes, they do have a limited number of parking spaces for customers and guests. I was dropped off here and left in an uber the next morning. There is public transport available in the city of Charleston so to get from the airport to downtown Charleston is pretty easy. Just google map the route you need to get to the hotel and you'll be good to go. As always, there's uber and Lyfts to help you get to and from your hotel quickly and easily without much effort and hassle. It's at a nice location and it was worth it. Consider staying here on your next trip to Charleston West Virginia. 4.5 stars for the overall experience Support local! B+ read more

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This hotel has probably seen better days. I stayed here one night with a friend. There was only one entrance available at night, but it wasn't easy to find. There did not seem to be anyone staffing the lobby. Trying to find a parking spot was difficult as well. The lot itself was small, even though it was right next to another hotel with an even bigger lot. The spaces were tight, and my truck barely fit. The room itself was okay. At least the bed and bathroom was clean. The do Breakfast was just meh. Premade omelets that tasted like they were defrosted from a bulk supplier. A manager was yelling at her employees in front of guests. read more

Quality Inn & Suites - Hotels Near Me - Charleston, West Virginia

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Not safe, do not bring family here. Outdated and overall NOT good. Not cheap for the quality you are getting either. $100 a night for a place that should rent by the hour, keep on driving to the next hotel. read more

I will echo what other reviewers have said. This hotel is in a very sketchy part of town, no lock on the entrance and a elevator right by the door means any of the homeless people on the street can come in and make their way to the rooms. Beyond that obvious safety issue the age is showing on this hotel... it is dirty and gross. Desk staff was nice but it's not enough to earn another star. I am beyond disappointed that we have to stay here, but everything else is booked in the area. read more

Oh. Where to start. I aways try to do a positive spin first but unfortunately there is no positives to report. Oh wait the desk guy was super nice and very helpful but beyond that everything else was a disaster. First of all, We got in the elevator to go to the second floor and the elevator went nowhere, we open the elevator door and got out, however the desk clerk assured us that sometimes it's "just very slow." Nope. Not playing. Walked up the stairs. This is a very old hotel and it shows, old I can do - but dirty ... in times of COVID ... I just can't but we had to. Unfortunately, it was snowing and late and choices were limited. I requested extra pillow cases and sheets so I could assure myself I could sleep a little safer. This could be a little gem but it is a lump of coal. Highly disappointed in lack of cleanliness. A picture says a thousand words what more can I add ... my friend's room had what looked like blood splatter on her bathroom ceiling, the walls are peeling, the toilet's are odd and the sheets were not clean, there is no reason for not clean. I will add that the desk clerk on check-out was also amazing sunny and cheerful. The staff seem to making the best of a "situation" and to be fair, once I laid down the extra sheets the bed was surprisingly comfortable. Otherwise, keep driving or pick something else. I was so disappointed. read more

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I do not enjoy writing bad reviews, but I feel it's my duty to warn people about this hotel. I wanted a hotel in the heart of the city so I could walk everywhere from it. I was also on a mid range budget. So I thought this hotel fit what I was looking for. Wrong! Let's start by the location, it's not in the heart of the city but more on the edge of the downtown area. The area felt sketchy and was very dirty. Then let's talk about the price range. I paid over $100 for this room, when in better areas and cities I've paid about the same for a Hampton Inn, which is far superior. As soon as we parked, the parking lot was dirty, so was the lobby, the staircase, and the elevator. The hotel was stinky, kind of a musty old smell. They hallway to our room was also very stinky and the carpet was filthy and stained. The check in was a little slow, but the two persons behind the desk seemed pleasant. Our room, 401, also felt dirty, specially with the stained carpet. It also had a smell, thankfully not as bad as the hallway smell. We were welcomed into our room by a running toilet. My husband, who is very handy, try to fix it, with no luck. We called the front desk, and immediately they sent two very nice maintenance guys. They also couldn't fix it. They mentioned that they have the same problem in the other rooms, as the system is so old you cannot find parts to repair it. To add to the inconveniences, our shower didn't drain well and the WiFi didn't work, we had to use our cellular network and hotspot. As the hotel was so dirty, before we went to sleep, we decided to skip the complimentary breakfast. Now we went to sleep, and thankfully, the beds were comfortable, and the AC could be set cold enough, although it was very loud. At 5 AM we were awakened by a fire alarm. Everybody had to get out of the hotel utilizing the stairs, which weren't a problem for us, but it was very hard for a lot of elderly people. The fire department came and five minutes later told us to go in, that everything was OK. Now we tried to go back to sleep, just to be awakened by housekeeping at 9 AM, since our room did not have a "do not disturb" door sign. When we checked out we asked the two girls at the front desk what had triggered the fire alarm and both girls told us that it was the new equipment in the exercise room, without asking us how our stay was, nor apologizing. There is no Quality in this Inn! read more

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Couldn't find theb lobby. Not marked. Agent told me to use a key but I didn't have one to open the door. Checked in and the two queens I reserved weren't available. No roll beds either, so given a second room gratis on separate floors. First room occupied and that person called the desk saying they would shoot me for opening the door. Second room not clean and smaller bed than what we needed. Towels had black stains and the amp shades are broken. The alarm doesn't work either. Third room has diarrhea on the bathroom floor and wasn't clean. Desk agent kind but this stay was a disaster. We were too tired to leave after a 7 hour drive. Everywhere is sold out so we were stuck here. We ended up on separate floors in dirty rooms after a 40 minute check in and switching rooms ordeal. Someone pried the side door open while I was in the lobby. He was a guest but the door was locked and he still got in without a key. I should also mention that there are no phones in the rooms so I couldn't call the desk except from my phone but they didn't answer because they were already on a call. And the agent took that threatening call from the person in the room I was given while I was already speaking to her instead of putting them on hold. That kept me waiting even longer. Customer feed back on the website doesn't work and I spent an hour on hold and no one answered. Following morning the other guest came down and threatened the staff so they gave him another room. Spoke to the manager and she was very apologetic and said she would take care of us. I didn't sleep a wink all night. read more

Poor part of town, awkward entry into the hotel, there's literally no front door, rather a side door with a broken automatic slider. Lobby area is a thrown together room. One elevator in the hotel in the same corner as the side entry off the parking lot. Hallways smell like smoke. The continental breakfast is an absolute joke. It is literally a pan of eggs thrown together, waffle maker had literally nothing inside of it, not prepared with batter, no bowls for cereal. This place doesn't deserve anything beyond a 1-star. Wouldn't recommend staying here, there several nicer hotels in the area, should have done my research. Hopefully this review will help you not make the same mistake. read more

ROACHES! DO NOT STAY HERE!!! we were moved to another room after having a hell of a day at the hospital because my boyfriend was flown out for emergency surgery all we wanted to do was relax and there were roaches crawling on our table!! i have a full video but you can't post videos on this. read more

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Had a very nice stay here. The location was perfect - the offramp from 64/77 leads you right to the hotel, in about 30 seconds. And though I didn't get to spend much time there, the historic center of downtown is only two blocks away, so I'll definitely be staying here when I return for a longer visit. I arrived after midnight, and was pleased that not only did the door open right up for me, but the clerk was waiting at the front desk, and very friendly and efficient. Checking in was super quick, such a relief when you're ready for bed. And the elevator right by the entrance makes so much sense, and makes it that much easier to load in for the night. Free parking, to. The room was quite spacious and well-appointed, with a nice color scheme. All very clean, and with a higher ceiling than most hotels which added to the feeling of comfort. Nice big fridge, too, twice the size of the typical fridge. Very quiet night, not a sound from inside or out, I slept great. I asked about breakfast, and was happy to hear it was served from 6 to 10. Often I've missed a hotel breakfast either because I'm no earlybird and it ends at 9, or because I have to jet and it doesn't start until 8. In either event, I thought this was quite generous. Breakfast was a nice spread, with eggs, sausage and biscuits, as well as a good selection of cereals and breads. All very fresh, with attentive servers keeping it stocked. Checkout was also easy, with a very pleasant and efficient employee at the front desk. All in all, a really great stay. read more

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I wish I could leave negative stars. We had tried another hotel and there were no rooms. So we ended up here. I would have rather stayed in the car freezing in the snow. The elevator "sometimes takes a while" according to the front desk clerk. HE WAS VERY NICE. The rooms that I stayed in and my friend stayed in were horrible. See pictures.... they are worth a 1000 words, and then some. read more

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Do not book a suite. They don't have any. Stayed at this hotel in the past and that is why I booked again. Booked a 2 queen suite a month in advanced. After 6 hours of driving, was ready to relax before continuing on. First room was a king room. Second room was a queen room. Neither was a suite. And then the electric went out on the side f the room where the the light and clock between the beds were. I will not stay here again. read more

called hotel number was forwarded to what I was told was the quality inn reservation number... I told them there i was a choice member he said I would receive a 10% discount. I asked if it was pet friendly and he said yes. I told him I had a dog and he said there was a 25$ fee. he gave me a price of 159ish (which I knew was very high; when questioned he said it was the last room. when I got to the hotel a person was inquiring about rooms and there were rooms available. so I said that includes everything including the pet fee and he said yes. I got to to hotel and checked in after a conversation he said my charge including pet was 95 and change. after leaving I checked my checking account and I was charged 159 plus 3 25$pet fees. I called the hotel back and they said I should have been charged 125ish. someone called me back and said the 159ish was a 3rd party I told her it was the number when calling the hotel direct I was forwarded to. she was very argumentative and I disconnected the call. also I killed a roach in the bathroom -- really not acceptable for a 200+$ room. read more

When checking in, the man working the front desk was very nice, but that was the only decent part about this place. The lobby was smelly and muggy, the hallway to our room was visibly filthy, and our room was the most disgusting hotel room I've ever stayed in. Again, the room was muggy and a had a very musty odor. Window sills had cigarette ash, bugs, and spider webs covering them. Many spiders and bugs could be seen hanging from the ceiling/corner of the walls. I thought the dead cockroach on the carpet was gross enough, until I realized that I'd also be killing live cockroaches that crawled out from under the bed. Bedside tables had obviously not been wiped down, bathroom was disgusting, walls have clearly never been wiped down. Basically, do yourself a favor and stay anywhere else. read more

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DO NOT STAY HERE. They place the burden of lack of wifi on the customer. Beyond just the issue of wifi, this is about customer service and acknowledging shortcomings in the hotel - which they refuse to do and ignore complaints. They tell you that the hotel isn't outfitted to handle wifi for all the rooms. If you ask them why they chose a wifi plan that doesn't cover all their rooms, they just shrug their shoulders. Tough luck, apparently. The front desk staff is fine but the general manager and whoever is above him who he just "couldn't get in touch with" because I guess he's too lofty are awful. They claim to have wifi but BUYER BEWARE, THERE'S NO WIFI! So if you want to do anything online, go somewhere else. If you want any customer service regarding your complaint, good luck. They don't care. read more

I wish I could pick a negative amount of stars for this awful property. We would've been better off camping out. It is under construction and the staff is not only rude, but are unwilling to even give you an extra pillow or stock coffee when your room is stripped of basic essentials. Upon check-in, our room looked as if someone had already been in there with a half empty soda bottle in a used bathroom, unplugged refrigerator etc. They did move us to a new room, but were unapologetic and the new room had a leaky air conditioner and plastic over the window. During this time of Covid when everyone is exercising extreme caution, this place is filthy and not worth a penny! read more

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Just checked in, first night of three. So far it's okay, the staff at the front desk were super friendly which is a plus. The elevator kind of smelled weird and the mini fridge is leaking. When I went to use the bathroom the toilet is half the size of a normal toilet and there were long hairs all on the shower walls which makes me question whether or not the room has actually been clean. Again, first night, will update as my stay continues. read more

Quality Inn & Suites - Hair in shower. - Hotels Near Me - Charleston, West Virginia

Dated. The lobby smells of body odor. Chipped paint, scratched furniture, sticky chairs and questionable carpets. Also, in a bad neighborhood. Look for a better place. read more

The previous reviews are spot on. Besides mirroring their experience we were double charged for our room. Because Quality Inn denied our dispute with credit card company, I filed a fraud complaint with West Virginia Attorney General. read more

Needs to have a negative rating. Bc of the ice in the forecast we came up to stay bc I had 3 dr appts the next day, this place is disgusting. Food left beside the fridge, cigarettes behind the bed, the window was open when we got there(4th floor) dirty bedding and food still stuck to the tables. I will NOT stay here again and when we was checking in we had to wait on the desk clerk bc he was n the back smoking weed, the whole lobby reeked. read more

The Quality Inn of Charleston was an excellent stay. The staff was friendly right from the start and assisted with anything I needed. Parking wasn't an issue at all and is right in downtown Charleston so there is plenty to do within walking distance. The room was great and I loved having a little seating area and a fridge. The free hot breakfast was also a great way to start the day. All around an excellent stay. Thanks Quality Inn! read more

Quality ? I would have to say the name is t accurate. I usually only stay at Comfort Suites when using the Choice properties, Charleston area didn't have one so I settled for this property due to its proximity to where my business meetings were. Not only is it a very old and dated property the new owners only seem to be putting a coat of paint and very few cosmetic changes. The afternoon/ evening staff were very helpful, it's not thee fault they work at a hotel like this. I have to say the morning shift is horrible, not friendly, could care less if I was even there. More like I was a bother to ask a question or checking out. I don't expect a lot form these rooms usually but customer service is no excuse. I doubt management/owners even cares! read more

I was expecting much less from this hotel because they had very bad reviews. But I was welcomed with great manners and a wonderful room. I have absolutely no complaints on this hotel and would stay again in a heartbeat. Don't let the reviews fool you!! read more

WARNING!!! I would not recommend this hotel due to the infestation of bed bugs, dirty bathrooms, dirty sheets and extremely disrespectful staff. I recently stayed here just hoping to sleep for a few hours, but I ended up bringing home BED BUGS. The sheets had pubic hair between them, and when I asked *politely* for a new set of sheets, the staff acted like it was inconvenient for them. I spoke with the general manager, and they were disrespectful and discriminative as well. They acted like they couldn't even look my way due to my sexuality. When I asked for a refund, they declined without hesitation, and refused to investigate any of these injustices. PLEASE BE AWARE! read more

I ended up having my daughter on 4-17-2020. She was 8 weeks early and only 2lb 12oz. She is at the NICU at Woman's and Childrens. We live in beckley and it was eating up our savings driving everyday. The Ronald McDonald's house is closed due to Covid 19 so that wasn't a option. Teresa the front desk lady was so kind and worked with us on a rate that fit our budget. Quality inn was the only hotel who actually was willing to work with us. Our stay was so comfortable, the room was clean and everyone of the members we did incounter was so nice. I feel 100% safe also with the covid19 as the hotel was uber clean and everyone stuck with the social distancing guidelines. Will be staying everyweek until my little one comes home. read more

It's about like you'd expect. Pay the extra $ to stay somewhere better and cleaner. Multiple issues with this place, could have been much better. read more

Zero stars. This was the most disgusting hotel I have ever stayed at. We arrived late, with just enough time to check in and find somewhere to eat before closing time. We didn't bring in our bags until we came back from dinner, close to 11 pm. The room was poorly lit but we did immediately notice the dirty window. Dirty on the inside, not outside. Also noticed a spot on the comforter. Bathroom and sheets seemed ok. It was late so we went to sleep. We were horrified when we woke up and really saw how disgusting the room was. Then had to shower with mold on the bottom of the shower curtain. That is one of the things I didn't get a picture of. The cereal all over the floor under the bottom of the comforter is another. Had to get out of there. Explained the dirty room at check out. Was told management would be informed but nothing could be done because the room was booked through Expedia. After numerous calls between the hotel and Expedia, a $25 refund was issued. I wouldn't stay there again if the room was free. We had stayed at the Comfort Inn in Woodland Hills, MI the previous night and it was lovely. We thought that would be the case at this location and was the reason we booked it. read more

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In town for soccer tournament, Needed a room for one night after letting my room go at the Embassy . Hotel wasn't that much cheaper , but knew going in we were taking a step down. But it was dated and just not clean . Did not feel comfortable in room in general. The final straw was sitting in chair at desk in room in morning and mutable sugar ants were crawling on me . Woke my daughter and just left . Called later to report, person who answered phone didn't show any major concern issues. read more

I stopped off here last week on my way to Cleveland to rest up for the night. I would have to say my stay met and exceeded all of my expectations. The hotel is located in the heart of downtown Charleston central to many eateries and places of interest. When I checked in the front desk was friendly and got me checked in promptly. My room overlooking the pool was furnished with all of the comforts of home. I particularly enjoyed the easy chair and sitting area, as I hate having nowhere to sit but the bed or desk. My room was clean and comfortable, and the TV had a solid selection of channels to watch. I woke up the next morning to find myself refreshed and ready for the remainder of my journey. Before leaving I stopped off for the Quality Inn's complimentary and extensive breakfast buffet. I often drive through Charleston on my way to gigs, my only regret is that I didn't know about this hotel sooner! read more

These guys were awesome they accommodated us with the price and the rooms were fantastic! The employees were very professional and supportive to all the teachers from McDowell, Wyoming, Mingo, and Logan Counties! Thank you and we will see you soon! read more