This place is going down hill. Stayed over Christmas last year (2015) and the food quality has…read moredeclined significantly. Also disappointing to see the Inn Keeper and his wife getting older, less interactive, and in some instances rude. I will likely return based on my historical relationship with this place, but not sure I can recommend it to others.

Solid 3.5. It's older hotel which is undergoing some renovations. The fitness room is not useable…read morecurrently (which is a deduction because we always stay where we can either get a workout or pool time in) The rooms are nice. Shower head is kind of low... nipple height for a 6 foot person. I liked the breakfast bar. Staff was extremely friendly. The Casino was a blast. Despite losing, we felt the slots let you play and we could've left up earlier but we were having fun. We visit a lot of Casinos and this was definitely a good one

Wonderful experience. Rooms are beautiful and the staff are friendly and professional. Melanie at…read morethe front desk is amazing. I brought my mother who is elderly and has difficulty getting around. Melanie was so accommodating and made check in a breeze. Thank you Melanie.

Good: The room itself was fine. Plenty of space and clean. People were friendly. Free breakfast…read morewith omelet bar. Bad: Lighting in bathroom was fit for a romantic evening not for knowing if your hands are clean or your makeup looks good. Any hotel room with two beds and a sofa bed - so can sleep 6 - should have two sinks! Only one here. The main problem is the elevator situation. This is an 8-floor hotel with approx 250 rooms and there are 3 elevators. And one wasn't working. So even with all three working properly, this is a huge pain. This isn't new. I was in the same hotel 6 years ago. Same elevator situation. I waited for 12 minutes to get on an elevator today and as we descended we stopped at every single floor - they were all waiting too - and of course no one from floor 3 to floor 6 could get in as it was already full from all the people on floors 7 and 8. Absolutely ridiculous to have such a situation. Should have been addressed years ago. Yes, there are steps. But not w luggage and kids.

This was by far the dirtiest hotel we stayed at during our 2-week cross-country road trip…read more The first room we were given had hair on the toilet seat, and the inside of the toilet bowl looked like it had not been cleaned at all after the previous guest. When I called the front desk, I was told there was nobody available to re-clean the room, so they moved us to another suite. The second room had a clean toilet, but there was a paper-thin connecting door to the neighborings suite and we could hear absolutely everything the neighbors were saying. It felt like they were in the same room with us. The carpet looked like it had never been properly cleaned -- it was sticky and visibly dirty, with candy wrappers, hair, food debris, stains, and even what looked like someone's cut toenails on the floor. The doors and surfaces were sticky and oily with visible fingerprints and grime everywhere. The bathroom mirror clearly had not been cleaned either, with visible toothpaste splatter and stains from previous guests. The only thing that appeared reasonably clean was the bedding, but even the bed frame/base had multiple stains, and the chair in the room was so heavily stained it looked disgusting. To make things worse, at 5 AM the upstairs neighbor turned on their bathtub, and the plumbing noise sounded like it was happening directly inside our bedroom. Very disappointing experience, especially for an Embassy Suites.

We stayed here while on a work trip in the area. The hotel is definitely off the beaten path. There…read moreis not much around it. Currently (July 2018), there is construction going on in a lot beside the hotel. I assume that more businesses will be built so that the hotel will not be the only business up on this hill. We were only in the area for one night, so I cannot speak to the evening social. I'm sure it was some kind of fabulous for someone that partook in it. Anyway, my hotel room was decent and clean. I have no complaints. I've stayed in crappier establishments. My room was a one bedroom that included a kitchen. The next morning, my coworker and I decided to eat breakfast at the hotel. It saves time when you have a 5 hour drive ahead of you. That morning, they were serving scrambled eggs, pork and turkey sausage, and all of the other usuals (pastries, oatmeal, waffles, bagels and bread). I ate oatmeal, a small pastry and had some eggs. It wasn't the best, only fuel for the morning. You cannot expect much from a hotel buffet. If we had to work in the area again, we may choose this hotel. It was decent and we experienced no issues during our short stay.

Called 'Sonesta' now…read more Easy to miss the turn, but you'll see more deer if you go past it and make a u turn and come back. Very dirty. They don't change the mattress covers!!!!! So all the hairs and crap that fall off when they pull the sheets, fall onto it and can be seen through the sheets as a hundred little black hairs and dots and crap!!! The lobby and halls and elevators are extremely smelly. I like hotels that have unique layouts, even if they're older... and it's great how it's off the beaten path, and has a nice view of the city... but not at the cost of disgusting smells, and not cleaning the room sufficiently. Ew.

I actually feel a bit guilty about writing an average review on this property, but the room was…read morereally a problem that cannot be overlooked. I elected to provide a 2.5, rounding up. Our family arrived after 10 PM and was very tired from an afternoon and evening on the road. Staff was exceptional on getting us quickly checked in so we could get to the room and bed down in preparation for a 545 AM departure. My son needed a tooth brush and they accommodated at the front desk during check in. The room key opened without a hitch. An immediate odor struck us all upon entering. It was not foul, but WOW! The odor was a thick musty smell. With it now pushing 1030 we dealt with it. The room was adequate, but dated and was commiserate with the price range of the room. Everything was clean in our double including sheets. The mattress and pillows passable. The plumbing worked fine, but the air seems to struggle during our mid August visit. They offered a FREE breakfast however we left prior to it being available. Our van was loaded loaded with everything for moving my son into college and there was no issue with security thankfully. This was huge! So the final score as previously stated is a 2.5 and I'm rounding up with super friendly desk staff and secure parking lot. The big negative is the musty room. It's impossible for me to know if this issue runs throughout the hotel. I would not return.

We stayed for 2 nights. The staff was friendly and the location to Charleston is about 8 minutes…read moreto downtown. The room seemed clean, but the shower was moldy and there was a mildew smell in the room.

The room was clean. The chair for the dest was worn to the point it had a hole in the side of it…read more The beds were way too hard. Limited tv channels. The wallpaper in the hallway was rippled. Part of the ceiling of the canopy you drive up under was missing. The pool was nice. Free breakfast was ok. I really hated having to pay to park. Its ridiculous to pay for a room, only to find out you have to pay $10 a night just to park in their parking lot. Overall a pretty disappointing stay. Probably will look elsewhere for our next stay in Charleston.

This is perhaps the worst Hampton Inn I've ever stayed at. The room was worn and not well…read moremaintained. The staff was pleasant but the building and room were not very nice. I would NOT recommend staying here. I have stayed at MANY Hilton properties and usually choose Hampton In for the microwave and refrigerator and the gym. This one is an embarrassment to the Hampton Inn Brand.

We were so happy to get off the interstate after the construction and with a severe storm…read moreapproaching. As we pulled in, we had the choice between this hotel and the Holiday Inn Express. This one claimed to have a restaurant, so we chose it. What a mistake!! First off...they DON'T have a restaurant. The room was filthy. No one had attempted to remove whatever this was on the curtains. It took us awhile to get the TV working. Don't know if it was the TV or the outlet it was plugged into, but we eventually got it to turn on. The QR code provided listed the wrong channels. The bathroom floor had not been cleaned...there was a random pen laying in plain view under the sink. There were ZERO supplies: no soap, shampoo, lotion. Nothing. Only two towels. No bath mat. The shower floor was slick and hazardous. We had seen a cleaning cart shoved down the hall when we arrived, so went there to grab some soap...none in sight. Due to the severe weather, we had no choice but to remain overnight. The next morning, we skipped the breakfast after seeing the nastiness in the room, but I grabbed a cup of coffee as we departed. It was cold.

We were traveling from Kentucky to new river gorge and booked here. When we first got into the…read morelobby everything was outdated there was a couple in the corner cussing on the phone hold a puppy. The lady working behind the desk was texting on her phone.. looked up and said give me a minute I'm texting my boss after a couple minutes she finally came to book us in. Wasn't to bad until we got to the room she gave us the key too. IT WAS TO ANOTHER MANS ROOM. When my husband opened the door the man stood straight up, smoking a cigarette and said what the hell. We have 2 young kids with us, I didn't feel safe at the point but we continued. We went downstairs and told the lady and she apologized and gave us another room. I thought it was going to be ok from there We get up to the room, it has a musty awful smell. There was red lipstick or something on the pillows and cover on one bed and what looked like ash on the other. There was something splattered all over the bathroom door. we were waiting on some others when I knew I didn't even feel comfortable putting the kids down on the bed I wasn't sleeping there. I went down to return the key and tell her we would actually not be staying there and it was like she already knew.. there was other costumers there and I didn't want to say much until she kept asking and I stated everything above. I didn't ask for a refund.. My husband booked a place at holiday inn express and I couldn't be more thankful. They were more than understanding and said it wasn't the first time that has happened.

Great property, extremely clean and a pretty cool vibe in the lobby and lounge area. Was in town…read morefor an emergency medical procedure for a family member. We were exhausted from a tough couple days. Meena was accommodating, friendly, professional and showed genuine compassion for us. The room was spotless and nice and very comfortable. Had one of the most restful nights in quite a while. Much appreciated

After a very tiring full day's worth of paper work and traveling, we were very warmly welcomed by…read moreTracie. She explained everything we needed to know about the hotel. On top of this amazing service, the hotel had all the comforts that made us feel at home - including free wifi internet, free parking, an inviting indoor pool that you can enjoy all year long (even during the colder months) At the Mosa Cafe and Grill, Terri served us very well too. Even with my toothache, I was able to enjoy the Cajun pasta. We had an amazing experience at the Holiday Inn in Charleston WV so much that we canceled the Element booking in Irving TX and opted to stay for 13 nights at the Holiday Inn in Las Colinas. We are now certified Holiday Inn "fregueses" (regulars). Thank you!

I spent a night here at the Quality Inn in downtown Charleston, West Virginia. It was good to be in…read morethe downtown area on a Sunday in November 2025. I found this hotel on hotels.com and decided to book it after completing a 50 mile race in nearby Kentucky. I had a king sized bed and it was definitely worth the price, especially after the 50 mile endurance run. Fast forward to arrival when a friend of mine dropped me off at the hotel around 11am on a Sunday. I asked the front desk to see if there was super early check in and I was informed, nothing until 3pm, which was the normal time. And so, I was unlucky to have to wait for 5 hours to check myself in and my body wasn't the best shape to be a tourist. I spent about 3 hours in the lobby being lazy before identifying a lunch spot nearby. After returning to the Quality Inn, I finally got to check myself in and had lunch in my room. Being that I had an early wake up call the next morning, I slept at 7:30pm and woke up at 2:45am to be ready for a 6am flight out of CRW regional airport. The service was good at the front desk - both checking in and check out. There was someone at the front desk at 4am, which was cool. The Quality Inn hotel brand is a nice place to enjoy. It is budget friendly and also basic hotel brand for anybody way to come here to stay while in the city of Charleston, West Virginia. This place has the basics, theme rooms, and good Wi-Fi. The TV worked pretty well and had decent channels, but I decided to use the Wi-Fi for on my phone during my stay. The over experience here at this quality Inn hotel in downtown Charleston, West Virginia was satisfactory and comfortable. It has everything that you could want in a basic hotel format. I received a Comfortable bed and a safe environment to chill and relax. It was definitely a nice choice for me to stay in downtown Charleston versus the outskirts of the city. While I didn't use most of the hotel amenities during my stay, like the swimming pool or the fitness center, or even the hotel free breakfast, it was a nice place to stay. The room itself was clean and quiet. I got myself a king bed and it was definitely comfortable for me. While I wished that I didn't book an early flight out of Charleston that morning, I was grateful that the 2025 government shutdown didn't interfere with my travel plans that weekend. For the most part though, it was a good stay here at the Quality Inn - Civic center, downtown Charleston. It's in walking distance to many places and along several bus routes if you know where you are going in town. If you find yourself in Charleston, West Virginia and need a nice place to stay, consider coming to this Quality Inn in downtown district. It's closer to the airport than the other hotels in SE Charleston. Definitely recommended if you are looking for a nice hotel to stay in while watching your budget. This Quality Inn hotel is located in the downtown district of Charleston, West Virginia. It's physically located at 1010 Washington Street E, near the Civic center. Like many hotels in the industry, they accept bookings directly online or thru various third parties, mainly through online bookings and credit cards. You could always walk up and see if they have availability and use credit cards at the property as well. As far as parking goes, they do have a limited number of parking spaces for customers and guests. I was dropped off here and left in an uber the next morning. There is public transport available in the city of Charleston so to get from the airport to downtown Charleston is pretty easy. Just google map the route you need to get to the hotel and you'll be good to go. As always, there's uber and Lyfts to help you get to and from your hotel quickly and easily without much effort and hassle. It's at a nice location and it was worth it. Consider staying here on your next trip to Charleston West Virginia. 4.5 stars for the overall experience Support local! B+

This hotel has probably seen better days. I stayed here one night with a friend. There was only…read moreone entrance available at night, but it wasn't easy to find. There did not seem to be anyone staffing the lobby. Trying to find a parking spot was difficult as well. The lot itself was small, even though it was right next to another hotel with an even bigger lot. The spaces were tight, and my truck barely fit. The room itself was okay. At least the bed and bathroom was clean. The do Breakfast was just meh. Premade omelets that tasted like they were defrosted from a bulk supplier. A manager was yelling at her employees in front of guests.

Fairfield wise this hotel had a nice sized room. I choose this hotel in the Charleston WV area…read morebecause it was the highest rated Marriott and second highest rated hotel overall. I wasn't familiar with "South Charleston" as a separate city but it worked out since I had a rental car and it was a short drive to Charleston (where downtown and the Capitol is). Maintenance was lacking with a dripping and mildewy shower but it was clean otherwise. Breakfast was fine. No pool but fitness area was a good size. I liked the patterned window shade and the usb cables by the bed. Lots of parking. Nice staff except the male janitor/maintenance person who openly complained, had a wrapped wrist one day and smoked while working outside. Down the way from D street (the little downtown of South Charelston).

There was a paucity of hotel options in the Charleston West Virginia area. I ended up paying more…read morethan I was hoping to for this one. The area that it's in is easily accessible, but quite industrial. The room I got had a functional, but very loud air conditioner which to be fair wasn't all bad because it did block out other noise.