This place is going down hill. Stayed over Christmas last year (2015) and the food quality has…read moredeclined significantly. Also disappointing to see the Inn Keeper and his wife getting older, less interactive, and in some instances rude. I will likely return based on my historical relationship with this place, but not sure I can recommend it to others.

(5/5) I Came to…read moreGamble...I Left with New Friends and a Slight Liver Injury Visited: Tuesday, July 28, 2026 I've played blackjack in casinos from Oakland to Reno to Vegas Montreal to Detroit to Tunica, Mississippi to Atlantic City hell even to Metropolis, Illinois. This little casino just off from Charleston, West Virginia? Best. Single. Casino. Experience. Of. My. Life. No, it isn't the biggest casino. No, it isn't the fanciest. The décor has an older, darker feel with warm tones, and some people might describe it as a little worn. I'd describe it as comfortable enough to accidentally spend your mortgage payment in. My buddy Brett and I sat down expecting to kill an hour before continuing our drive to Pittsburgh. Three hours later... ...we were still there laughing our heads off. The blackjack tables were outstanding. The players actually knew how to play, which meant no endless debates over whether to hit a 17 or split tens. The games moved at a great pace, everyone was having fun, and despite only walking away about $40 ahead, I honestly couldn't have cared less. In fact, I probably tipped away more than I won. Worth every dollar. Then there was Dakota. Dakota isn't just the best blackjack dealer I met on this trip... He's one of the most entertaining dealers I've ever played with. Somewhere between doubling down and busting the table, we learned he plays bass for the West Virginia metal band Dismember the Outcome. By then the table had become less of a blackjack game and more of a comedy club. We laughed so hard that I genuinely forgot I was gambling. That has never happened before. And then there was the pit boss. I think his name was Dave. Imagine a sharply dressed casino supervisor making sure every blackjack payout is correct...then casually jumping into a conversation about the Lamb of God concert he had attended. That's when I realized this place was different. Behind every suit was somebody you'd happily have a beer with. Speaking of beer... Whoever told me drinking is West Virginia's state sport may have been onto something. Because the real MVP of the afternoon was our cocktail waitress. At one point Brett and I had become just intoxicated enough to loudly yell across the casino for another well vodka shot and Diet Coke. Classy? Absolutely not. Professional? Definitely not. Her response? Without missing a beat she smiled across the casino floor and said, "I gotcha, hun." I swear she covered fifty yards faster than a wide receiver running a post route. By the time I blinked, the drinks were already sitting in front of us. There are Southern belles... ...and then there are Southern cathedral belles. She moved through that casino like the patron saint of thirsty blackjack players. If that's what being welcomed through the Pearly Gates feels like, sign me up. And if, through some clerical error upstairs, she's tending bar somewhere a little warmer... ...well, at least I know the cocktail service will be phenomenal. By the time we left, I'd probably spent almost $100 tipping dealers and cocktail staff, and I don't regret a penny of it. Casinos often try to impress you with marble floors, giant chandeliers, and flashy architecture. Mardi Gras Casino impressed me with something much rarer. People. Wonderful dealers. An unforgettable pit boss. Fantastic cocktail service. A table full of smart players. And enough laughter to carry us all the way to Pittsburgh. Five stars without hesitation. We'll be back. And when we do, somebody tell Dakota to shuffle up...we've got another three hours of stories to tell.

Solid 3.5. It's older hotel which is undergoing some renovations. The fitness room is not useable…read morecurrently (which is a deduction because we always stay where we can either get a workout or pool time in) The rooms are nice. Shower head is kind of low... nipple height for a 6 foot person. I liked the breakfast bar. Staff was extremely friendly. The Casino was a blast. Despite losing, we felt the slots let you play and we could've left up earlier but we were having fun. We visit a lot of Casinos and this was definitely a good one

Good: The room itself was fine. Plenty of space and clean. People were friendly. Free breakfast…read morewith omelet bar. Bad: Lighting in bathroom was fit for a romantic evening not for knowing if your hands are clean or your makeup looks good. Any hotel room with two beds and a sofa bed - so can sleep 6 - should have two sinks! Only one here. The main problem is the elevator situation. This is an 8-floor hotel with approx 250 rooms and there are 3 elevators. And one wasn't working. So even with all three working properly, this is a huge pain. This isn't new. I was in the same hotel 6 years ago. Same elevator situation. I waited for 12 minutes to get on an elevator today and as we descended we stopped at every single floor - they were all waiting too - and of course no one from floor 3 to floor 6 could get in as it was already full from all the people on floors 7 and 8. Absolutely ridiculous to have such a situation. Should have been addressed years ago. Yes, there are steps. But not w luggage and kids.

This was by far the dirtiest hotel we stayed at during our 2-week cross-country road trip…read more The first room we were given had hair on the toilet seat, and the inside of the toilet bowl looked like it had not been cleaned at all after the previous guest. When I called the front desk, I was told there was nobody available to re-clean the room, so they moved us to another suite. The second room had a clean toilet, but there was a paper-thin connecting door to the neighborings suite and we could hear absolutely everything the neighbors were saying. It felt like they were in the same room with us. The carpet looked like it had never been properly cleaned -- it was sticky and visibly dirty, with candy wrappers, hair, food debris, stains, and even what looked like someone's cut toenails on the floor. The doors and surfaces were sticky and oily with visible fingerprints and grime everywhere. The bathroom mirror clearly had not been cleaned either, with visible toothpaste splatter and stains from previous guests. The only thing that appeared reasonably clean was the bedding, but even the bed frame/base had multiple stains, and the chair in the room was so heavily stained it looked disgusting. To make things worse, at 5 AM the upstairs neighbor turned on their bathtub, and the plumbing noise sounded like it was happening directly inside our bedroom. Very disappointing experience, especially for an Embassy Suites.

We stayed here while on a work trip in the area. The hotel is definitely off the beaten path. There…read moreis not much around it. Currently (July 2018), there is construction going on in a lot beside the hotel. I assume that more businesses will be built so that the hotel will not be the only business up on this hill. We were only in the area for one night, so I cannot speak to the evening social. I'm sure it was some kind of fabulous for someone that partook in it. Anyway, my hotel room was decent and clean. I have no complaints. I've stayed in crappier establishments. My room was a one bedroom that included a kitchen. The next morning, my coworker and I decided to eat breakfast at the hotel. It saves time when you have a 5 hour drive ahead of you. That morning, they were serving scrambled eggs, pork and turkey sausage, and all of the other usuals (pastries, oatmeal, waffles, bagels and bread). I ate oatmeal, a small pastry and had some eggs. It wasn't the best, only fuel for the morning. You cannot expect much from a hotel buffet. If we had to work in the area again, we may choose this hotel. It was decent and we experienced no issues during our short stay.

Convenient location close to the WV State Capitol!…read more This is a clean location with friendly staff, good prices, fresh hot beverages and an above average continental breakfast. The rooms have ample space, updated appliances, are clean, well maintained, and quiet. I've stayed here several times when visiting the WV State Capitol, and will continue to.

Hotel was great. Its kind if out in the middle of no where which surprised me because it has a…read moreCharleston address. They had free cookies and popcorn in the lobby. The only things I didn't like are the glass steam shower door opens inward and even though it had a rubber stopper it somehow still leaked all over the floor. Also there are no towel hooks to hang your wet towel. Lastly the DBL rooms have full beds not queens. Everything was nice, clean and updated. Id definitely stay here again.

I actually feel a bit guilty about writing an average review on this property, but the room was…read morereally a problem that cannot be overlooked. I elected to provide a 2.5, rounding up. Our family arrived after 10 PM and was very tired from an afternoon and evening on the road. Staff was exceptional on getting us quickly checked in so we could get to the room and bed down in preparation for a 545 AM departure. My son needed a tooth brush and they accommodated at the front desk during check in. The room key opened without a hitch. An immediate odor struck us all upon entering. It was not foul, but WOW! The odor was a thick musty smell. With it now pushing 1030 we dealt with it. The room was adequate, but dated and was commiserate with the price range of the room. Everything was clean in our double including sheets. The mattress and pillows passable. The plumbing worked fine, but the air seems to struggle during our mid August visit. They offered a FREE breakfast however we left prior to it being available. Our van was loaded loaded with everything for moving my son into college and there was no issue with security thankfully. This was huge! So the final score as previously stated is a 2.5 and I'm rounding up with super friendly desk staff and secure parking lot. The big negative is the musty room. It's impossible for me to know if this issue runs throughout the hotel. I would not return.

I chose this location due to its proximity to CAMC. From the minute I walked through the door (a…read moreSaturday night) I was impressed by the staff. On Sunday, I needed to do laundry, but when I went to do the second load, the coin slot didn't "pop" back so I could do another load. I had already put the laundry in and covered it with liquid detergent. They were unsuccessful in fixing it, but instead of leaving me with laundry covered it detergent, they took it to the hotel laundry and gave it back to me cleaned, dried and folded. The entire team, Rebecca, Tara, Beverly, Ira, Fox, Tim, Tay, and Helena. (I may have missed someone) took great care of me. However, my room definitely needed improvement. It was clean, but there were patches on the walls and ceilings that should have been taken care of before the room was available to rent. I will definitely return to this location.

When we arrived, we saw multiple large boxes on wooden pallets lining in the lobby and breakfast…read moredining area. I've been to Hiltons that were renovating before, but usually there's some kind of warning or notice when I make the reservation. At first I thought maybe they just got things in. Now I'm thinking they are trying to fix the broken state of this hotel. The woman at the front desk greeted us with a terse "Name? Have you ever stayed at this hotel before?" Nola gave me my room cards with a terse "WiFi code is Name and room number." After seeing the damage in the hallway and the fixture issues in the room, we ate our dinner downstairs. The lights in most of the lounge area were off. When I asked if the lights could be turned on, I was told "the lights don't work". We sat at the bench by the front window where the lights were working, and most of the tables had napkins folded under a foot to keep them stable. Staff made excuses and then blew us off. Stay elsewhere until renovation and staff overhaul.

We were so happy to get off the interstate after the construction and with a severe storm…read moreapproaching. As we pulled in, we had the choice between this hotel and the Holiday Inn Express. This one claimed to have a restaurant, so we chose it. What a mistake!! First off...they DON'T have a restaurant. The room was filthy. No one had attempted to remove whatever this was on the curtains. It took us awhile to get the TV working. Don't know if it was the TV or the outlet it was plugged into, but we eventually got it to turn on. The QR code provided listed the wrong channels. The bathroom floor had not been cleaned...there was a random pen laying in plain view under the sink. There were ZERO supplies: no soap, shampoo, lotion. Nothing. Only two towels. No bath mat. The shower floor was slick and hazardous. We had seen a cleaning cart shoved down the hall when we arrived, so went there to grab some soap...none in sight. Due to the severe weather, we had no choice but to remain overnight. The next morning, we skipped the breakfast after seeing the nastiness in the room, but I grabbed a cup of coffee as we departed. It was cold.

We were traveling from Kentucky to new river gorge and booked here. When we first got into the…read morelobby everything was outdated there was a couple in the corner cussing on the phone hold a puppy. The lady working behind the desk was texting on her phone.. looked up and said give me a minute I'm texting my boss after a couple minutes she finally came to book us in. Wasn't to bad until we got to the room she gave us the key too. IT WAS TO ANOTHER MANS ROOM. When my husband opened the door the man stood straight up, smoking a cigarette and said what the hell. We have 2 young kids with us, I didn't feel safe at the point but we continued. We went downstairs and told the lady and she apologized and gave us another room. I thought it was going to be ok from there We get up to the room, it has a musty awful smell. There was red lipstick or something on the pillows and cover on one bed and what looked like ash on the other. There was something splattered all over the bathroom door. we were waiting on some others when I knew I didn't even feel comfortable putting the kids down on the bed I wasn't sleeping there. I went down to return the key and tell her we would actually not be staying there and it was like she already knew.. there was other costumers there and I didn't want to say much until she kept asking and I stated everything above. I didn't ask for a refund.. My husband booked a place at holiday inn express and I couldn't be more thankful. They were more than understanding and said it wasn't the first time that has happened.

Really accommodating staff! We moved cross-country recently and had a shaky arrival time. We ended…read moreup needing to push back our check-in time quite a ways and they took care of us. Pet friendly hotel, too. :)

Great property, extremely clean and a pretty cool vibe in the lobby and lounge area. Was in town…read morefor an emergency medical procedure for a family member. We were exhausted from a tough couple days. Meena was accommodating, friendly, professional and showed genuine compassion for us. The room was spotless and nice and very comfortable. Had one of the most restful nights in quite a while. Much appreciated

I spent a night here at the Quality Inn in downtown Charleston, West Virginia. It was good to be in…read morethe downtown area on a Sunday in November 2025. I found this hotel on hotels.com and decided to book it after completing a 50 mile race in nearby Kentucky. I had a king sized bed and it was definitely worth the price, especially after the 50 mile endurance run. Fast forward to arrival when a friend of mine dropped me off at the hotel around 11am on a Sunday. I asked the front desk to see if there was super early check in and I was informed, nothing until 3pm, which was the normal time. And so, I was unlucky to have to wait for 5 hours to check myself in and my body wasn't the best shape to be a tourist. I spent about 3 hours in the lobby being lazy before identifying a lunch spot nearby. After returning to the Quality Inn, I finally got to check myself in and had lunch in my room. Being that I had an early wake up call the next morning, I slept at 7:30pm and woke up at 2:45am to be ready for a 6am flight out of CRW regional airport. The service was good at the front desk - both checking in and check out. There was someone at the front desk at 4am, which was cool. The Quality Inn hotel brand is a nice place to enjoy. It is budget friendly and also basic hotel brand for anybody way to come here to stay while in the city of Charleston, West Virginia. This place has the basics, theme rooms, and good Wi-Fi. The TV worked pretty well and had decent channels, but I decided to use the Wi-Fi for on my phone during my stay. The over experience here at this quality Inn hotel in downtown Charleston, West Virginia was satisfactory and comfortable. It has everything that you could want in a basic hotel format. I received a Comfortable bed and a safe environment to chill and relax. It was definitely a nice choice for me to stay in downtown Charleston versus the outskirts of the city. While I didn't use most of the hotel amenities during my stay, like the swimming pool or the fitness center, or even the hotel free breakfast, it was a nice place to stay. The room itself was clean and quiet. I got myself a king bed and it was definitely comfortable for me. While I wished that I didn't book an early flight out of Charleston that morning, I was grateful that the 2025 government shutdown didn't interfere with my travel plans that weekend. For the most part though, it was a good stay here at the Quality Inn - Civic center, downtown Charleston. It's in walking distance to many places and along several bus routes if you know where you are going in town. If you find yourself in Charleston, West Virginia and need a nice place to stay, consider coming to this Quality Inn in downtown district. It's closer to the airport than the other hotels in SE Charleston. Definitely recommended if you are looking for a nice hotel to stay in while watching your budget. This Quality Inn hotel is located in the downtown district of Charleston, West Virginia. It's physically located at 1010 Washington Street E, near the Civic center. Like many hotels in the industry, they accept bookings directly online or thru various third parties, mainly through online bookings and credit cards. You could always walk up and see if they have availability and use credit cards at the property as well. As far as parking goes, they do have a limited number of parking spaces for customers and guests. I was dropped off here and left in an uber the next morning. There is public transport available in the city of Charleston so to get from the airport to downtown Charleston is pretty easy. Just google map the route you need to get to the hotel and you'll be good to go. As always, there's uber and Lyfts to help you get to and from your hotel quickly and easily without much effort and hassle. It's at a nice location and it was worth it. Consider staying here on your next trip to Charleston West Virginia. 4.5 stars for the overall experience Support local! B+

This hotel has probably seen better days. I stayed here one night with a friend. There was only…read moreone entrance available at night, but it wasn't easy to find. There did not seem to be anyone staffing the lobby. Trying to find a parking spot was difficult as well. The lot itself was small, even though it was right next to another hotel with an even bigger lot. The spaces were tight, and my truck barely fit. The room itself was okay. At least the bed and bathroom was clean. The do Breakfast was just meh. Premade omelets that tasted like they were defrosted from a bulk supplier. A manager was yelling at her employees in front of guests.

Fairfield wise this hotel had a nice sized room. I choose this hotel in the Charleston WV area…read morebecause it was the highest rated Marriott and second highest rated hotel overall. I wasn't familiar with "South Charleston" as a separate city but it worked out since I had a rental car and it was a short drive to Charleston (where downtown and the Capitol is). Maintenance was lacking with a dripping and mildewy shower but it was clean otherwise. Breakfast was fine. No pool but fitness area was a good size. I liked the patterned window shade and the usb cables by the bed. Lots of parking. Nice staff except the male janitor/maintenance person who openly complained, had a wrapped wrist one day and smoked while working outside. Down the way from D street (the little downtown of South Charelston).

Horrible stay! I booked this hotel by mistake while in town for business. I meant to book the…read moreCourtyard. Checkin took forever. I thought they weren't going to have a room for me. Finally the "upgraded" me. I was put into a handicap room. I immediately noticed an odd smell. As the night went on, it became clear it was a distinct urine smell. I was so grossed out. I provided the feedback while checking out. They offered points but there is no recovering from this horrible stay.