Good: The room itself was fine. Plenty of space and clean. People were friendly. Free breakfast…read morewith omelet bar. Bad: Lighting in bathroom was fit for a romantic evening not for knowing if your hands are clean or your makeup looks good. Any hotel room with two beds and a sofa bed - so can sleep 6 - should have two sinks! Only one here. The main problem is the elevator situation. This is an 8-floor hotel with approx 250 rooms and there are 3 elevators. And one wasn't working. So even with all three working properly, this is a huge pain. This isn't new. I was in the same hotel 6 years ago. Same elevator situation. I waited for 12 minutes to get on an elevator today and as we descended we stopped at every single floor - they were all waiting too - and of course no one from floor 3 to floor 6 could get in as it was already full from all the people on floors 7 and 8. Absolutely ridiculous to have such a situation. Should have been addressed years ago. Yes, there are steps. But not w luggage and kids.

This was by far the dirtiest hotel we stayed at during our 2-week cross-country road trip…read more The first room we were given had hair on the toilet seat, and the inside of the toilet bowl looked like it had not been cleaned at all after the previous guest. When I called the front desk, I was told there was nobody available to re-clean the room, so they moved us to another suite. The second room had a clean toilet, but there was a paper-thin connecting door to the neighborings suite and we could hear absolutely everything the neighbors were saying. It felt like they were in the same room with us. The carpet looked like it had never been properly cleaned -- it was sticky and visibly dirty, with candy wrappers, hair, food debris, stains, and even what looked like someone's cut toenails on the floor. The doors and surfaces were sticky and oily with visible fingerprints and grime everywhere. The bathroom mirror clearly had not been cleaned either, with visible toothpaste splatter and stains from previous guests. The only thing that appeared reasonably clean was the bedding, but even the bed frame/base had multiple stains, and the chair in the room was so heavily stained it looked disgusting. To make things worse, at 5 AM the upstairs neighbor turned on their bathtub, and the plumbing noise sounded like it was happening directly inside our bedroom. Very disappointing experience, especially for an Embassy Suites.

I never know why people give Hampton Inns 2-3 stars...just because they aren't top of the line…read morefancy?? This is a safe, quite place. Clean rooms. Renovated breakfast area. Kind staff. Close to stores and restaurants. Great price. To me, I know what I'm getting when I book a Hampton...and I like it. 5 out of 5 from me :)

My family and I stayed here early January for a night since it's pretty close to the airport. Rooms…read morewere spacious and more modern in comparison to other Hampton's Inns in the area. I noted to remember our front desk agent Michael who was an absolute delight! Truly embodies hospitality. And just overall excellent customer service. Great stay.

This is a beautiful and clean hotel. I'd definitely recommend and I'd stay here again. Front desk…read morewoman was super kind and helpful. They had drinks and cookies for guests! The halls are nice and since it's a 100% non smoking facility it smells really good inside. The rooms are modern with amenities most hotel rooms don't have like an armoire and lots of recessed lighting strategically placed around the room. There's an outlet near the nightstand so you can charge your phone at night. There's a small corner with a chair and a light above it if you wanted to read or just sit instead of lay or sit in bed. This hotel is outside of downtown so the rooms aren't as expensive. Easy to sleep here and drive into downtown the next day. I highly recommend this hotel if your in the area!

Our normal hotel was fully booked so ee came to this one and It was one of the worst hotels i have…read moreever been to we had to change rooms 2 times one room had bed bugs another was not handycap then this morning the then this morning, when the issues were brought to the attention of the front desk, you could hear the manager robin screaming in the background like it was our fault we had issues she would not come out and even apologize face-to-face for the issue. They gave choice hotels a bad name.

This place was amazing!!…read more The owners, Eric and Natalie, were awesome. They were so friendly and accommodating. Their dinner recommendation was perfect. Wanderlust Creativefoods was spectacular and within walking distance of the Morris Harvey House. The room was spectacular. I stayed in the Loft and had a great time. It was eclectic, quirky, and classy at the same time. The bed was super comfy. The town was awesome and Morris Harvey House was within walking distance of almost everything. I was very impressed by Fayetteville, WV. I highly recommend this place. It was the perfect stay after a full day in New River Gorge National Park. It is very close to the Canyon Rim Visitor Center. I woke up early and drove along the Fayette Station Road to see the sun setting over the bridge. Then went back to Morris Harvey House for an amazing home-cooked breakfast. The breakfast was amazing. Fresh coffee and orange juice with bacon and a pistachio waffle. Yum!! I had a great experience and will definitely be returning.

My wife and I stayed here for two nights this past week. The house is so cool and perfect for the…read moreHalloween decor that was done well! To top off ambiance they had old like 40's music playing. Really a gem in the heart of Fayetteville! Breakfast was perfectly light and tasty, staving off our appetites for a few hours while we went about our adventures! Its husband and wife owned and operated. If we pass through there again we would totally stay here again. Oh, and it's worth mentioning that their shower pressure will clean rust off of an old Harley! It was amazing and one of the highlights.

Really accommodating staff! We moved cross-country recently and had a shaky arrival time. We ended…read moreup needing to push back our check-in time quite a ways and they took care of us. Pet friendly hotel, too. :)

Skip this one. For the price, there are too many variables. A worn hotel in a worn industrial…read moresection of a worn city. Renovations are ongoing. A 17 car train derailment in August spilled soybeans and grain next to the hotel. The whole neighborhood smells like poop. This is not the fault of the hotel but it illustrates the challenges of the hood. I got stuck in a room next to the elevator as well And this is, of course, an old rattletrap elevator. I'm not sure that there is better accommodation in the city but like many chains this one is not aging well. (Thinking of you, Hampton Inn). Bang for the buck is hard to come by right now. One thing made me happy, though. The staff were very welcoming, not always a given in some places. Naturally, they are short staffed. The country is deporting potential hotel workers as fast as they can get their hands on them. The staff here deserves recognition for trying extra hard to make people comfortable in the trying conditions of the mid range hotel industry.

We experienced a friendly and welcoming front desk agent at check-in. She provided good info on…read morelocal restaurants, which was helpful to us. Our room was clean, quiet and ready for us. Slept well. Breakfast buffet was plentiful and was kept well stocked by the attendant. Would definitely stay here again on our travels.

Horrible stay! I booked this hotel by mistake while in town for business. I meant to book the…read moreCourtyard. Checkin took forever. I thought they weren't going to have a room for me. Finally the "upgraded" me. I was put into a handicap room. I immediately noticed an odd smell. As the night went on, it became clear it was a distinct urine smell. I was so grossed out. I provided the feedback while checking out. They offered points but there is no recovering from this horrible stay.

Good stay. Great location. Hotel is a bit on the older…read moreside, and needed of a renovation. Yet to stay at a Four Points that can feel like part of the Marriott family. Bed was comfortable. Room was spacious and clean. Staff was beyond helpful. Close to lots of Charleston local attractions.

On Thursday, October 29, 2026 at 09:17:56 AM EDT, marriott@express.medallia.com wrote:…read more Dear Hotel Guest, Thank you for taking the time to let us know about your experience while staying with us. Your experience is very important. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel's leadership team to ensure the necessary measures are in place and reviewed to prevent this from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area. Please sign up for Marriott Bonvoy membership and enjoy all the great benefits with Marriott and let me know if I can make your next visit a more pleasant one! Safe future travels and many thanks again! Sincerely, Assistant General Manager Four Points by Sheraton Charleston Dear Assistant General Manager, I am already a Marriott Bonvoy member. I should further add that my Father, died at CAMC Memorial Hospital on Wednesday October 21st, 2026. I had phoned my Mother, to phone my Sister and her Husband to come immediately to the hospital on Wednesday morning. My Brother in Law drove my Mother, Sister, and himself from Southern WV so they could say their goodbyes to my Dad as he was failing. They arrived in time to do that very thing. I was exhausted, emotionally, physically, and pretty much in every way. I drove my Mother to your hotel that morning. I approached the front desk with my Mother. We were both crying and just wanted a room to collapse. The person at your front desk told me that they would not have a room ready until 3:00 PM. We sat in your lobby for about 1 hour figuring out eventually that even though I was in extreme fatigue, that I would drive my Mother back to Southern WV, and to not wait all day in a public lobby of a hotel that had already disappointed me greatly. I understand that you are running a very large hotel that sees many visitors and guests on a daily basis. I think you need to remember that those visitors and guests are human beings. With all of our frailties and superlatives. When a business stops seeing people as being people, you have failed at doing the very thing that you are supposed to do. Everything is so raw right now, but I do know that I will not forget that Wednesday, and how callous your front desk person was to my Mother and I. You should be ashamed. If you are like I imagine you are. This time I am taking to draft this message to you will demonstrate to you that changes must be made in your operations. Very Truly Yours, Hotel Guest

Lisa went and did it again. She welcomed me into her beautiful home once again. This time around…read moreI was able to get the top floor king suite . The bed is crazy comfy and with all the quilts it's so inviting once u crawl into bed. Breakfast was welcomed by fresh flowers and a smile from Lisa that lights up the room. The Brass Pineapple has literally turned into one of my fav places to stay during my travels now. AAA+++

We booked a room to meet up with friends at a midway point between our homes. The Brass Pineapple…read morewas a great choice! The hostess is welcoming, breakfast was excellent. It's clean and comfortable. Highly recommended.

We love the Chessie Room so much, it's where i got ready for my (very small) wedding. I have stayed…read morehere countless times and have never had any complaints. its so cute, and such a nice place to rest close to all we like to do. The bathtub is always such a nice place to soak after a long day. Inc

This Huntington B&B is a bit misnamed. There are two rooms, a well appointed living room and a…read morebedroom with a queen size bed. There's a small kitchen and the bathroom is good. There is a view of the Ohio River from the couch (that becomes a bed) through a flood wall opening that provides a nice view over a static Pullman car that's part of the visitor center. The HVAC is quiet and efficient. The Chessie Room is on the second floor of an historic building and one must climb stairs to get there. The TV is awkwardly located in the bedroom but is offset by excellent WiFi. The breakfast part is a chit to Butter It Up! in the Market Square on 3rd Avenue, a 15 minute walk away but with a parking lot behind the building if you don't want to walk. If you do hike it you will pass Pullman Square and several restaurants that you may want to try later on. The menu is worth the walk. From the Chessie Room it's a ten minute drive to Ritter Park, as fine a city park as will be found anywhere. Value wise it's very good, in part due to the location, and in sort due to the comfort of the Chessie Room proper.

Step into the past and your new temporary home in no-wheres-ville West Virginia…read more Dilya will be there to greet you. She warms up quickly to her guests and is super lovely and accommodating, with a cute Russian accent. Her and her husband are very welcoming to everyone (it was a concern since this is West Virginia, not to mention the more conservative Cunningham House up the hill). Once the rubber factory across the street's 8 am shift change whistle goes off, it's chow time! You'll probably wake up prior to the whistle with the aroma of fresh coffee and bacon in the air. Dilya will make you whatever you like for breakfast; you name it: pancakes, crepes (plain or cream cheese stuffed), french toast, egg sandwich, or their fresh sausage patties (it seemed to be everyone's favorite). The Arnott House itself is located steps from downtown Spencer with the renowned Robey Theater and quaint little shopping area. If you're passing through town and looking for a place to stay, I'd strongly recommend it.

Great place to stay! Debbie, the new owner, was amazing, friendly and very accommodating. She went…read moreabove and beyond since we are vegetarians. We rode motorcycles all weekend and it was a lovely place to come back to for home felt comfort. The bikes had very good parking that was directly outside our room. We enjoyed our stay very much!