Good stay. Great location. Hotel is a bit on the older side, and needed of a renovation. Yet to stay at a Four Points that can feel like part of the Marriott family. Bed was comfortable. Room was spacious and clean. Staff was beyond helpful. Close to lots of Charleston local attractions. read more

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On Thursday, October 29, 2026 at 09:17:56 AM EDT, marriott@express.medallia.com wrote: Dear Hotel Guest, Thank you for taking the time to let us know about your experience while staying with us. Your experience is very important. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel's leadership team to ensure the necessary measures are in place and reviewed to prevent this from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area. Please sign up for Marriott Bonvoy membership and enjoy all the great benefits with Marriott and let me know if I can make your next visit a more pleasant one! Safe future travels and many thanks again! Sincerely, Assistant General Manager Four Points by Sheraton Charleston Dear Assistant General Manager, I am already a Marriott Bonvoy member. I should further add that my Father, died at CAMC Memorial Hospital on Wednesday October 21st, 2026. I had phoned my Mother, to phone my Sister and her Husband to come immediately to the hospital on Wednesday morning. My Brother in Law drove my Mother, Sister, and himself from Southern WV so they could say their goodbyes to my Dad as he was failing. They arrived in time to do that very thing. I was exhausted, emotionally, physically, and pretty much in every way. I drove my Mother to your hotel that morning. I approached the front desk with my Mother. We were both crying and just wanted a room to collapse. The person at your front desk told me that they would not have a room ready until 3:00 PM. We sat in your lobby for about 1 hour figuring out eventually that even though I was in extreme fatigue, that I would drive my Mother back to Southern WV, and to not wait all day in a public lobby of a hotel that had already disappointed me greatly. I understand that you are running a very large hotel that sees many visitors and guests on a daily basis. I think you need to remember that those visitors and guests are human beings. With all of our frailties and superlatives. When a business stops seeing people as being people, you have failed at doing the very thing that you are supposed to do. Everything is so raw right now, but I do know that I will not forget that Wednesday, and how callous your front desk person was to my Mother and I. You should be ashamed. If you are like I imagine you are. This time I am taking to draft this message to you will demonstrate to you that changes must be made in your operations. Very Truly Yours, Hotel Guest read more

Booked a handicap room with roll in shower 2 months ago. Called to verify 2 weeks ago. We got there and room was taken. There were no carts to bring our bags up. There were only 4 handicap parking spots, all were taken. A/c in room didn't work well. read more

This business is in a poor location, the hotel is old and not well maintained, the carpet is old and dirty and worn. The first room assigned to us was all stained and we had to request another room! Staff was not professional when we checked in but Gabe the morning shift was professional, friendly and very helpful (the coffee pot was empty and he replaced it immediately). There were homeless people in the hospital read more

Check in was quick. I didn't need to show an ID or provide a card for incidentals. I booked in the Marriott App so maybe that's why? There was a busted pipe in the lobby by the bar filling commercial size trash cans. It was there when we checked in and still there when we checked out the next day. This hotel is tired and in major need of updating. Cleanliness could also use improvement. The extra duvet and its cover in the armoire appeared to be dirty or maybe it was mold. Shower gel in the shower was empty. At least the staff were friendly and our room had a nice view of the river. I'd be hesitant to stay here again. read more

Let me start by saying I would recommend this hotel. It's ok and could easily have been a four star with a few fixes. Keep your expectations are in check. For management: 1. I have not read other reviews, but beyond the lobby it does need a bit of updating. 2. We had a suite, and the air/heating/cooling in the living area just blew air -- not hot not cold and seemed to run incessantly. 3. Also needing fixing or replacing were the shades. Super wonky, and in one case did not work without extreme effort. 4. Small stuff: bathroom needs updating, no towel in the living area sink, no modern outlets for powering up stuff. 5. Booked a room for the correct amount of people, but only two towels. Yes, we could have asked for more, but did not. All in all, this is fixable and would have made our experience a 4 or 5 star. Epilogue for Management: The restaurant in the lobby was woefully understaffed (breakfast hours). It showed in every aspect -- from serving time, to cleanliness. I would almost recommend not opening rather than opening with short staff. For this reason, I do not recommend the restaurant. read more

The breakfast staff are friendly and accommodating. Thank you to David, Glen, Ben and Cherese! Also appreciated Gabriel at the front desk. The location of the hotel is great. The airport shuttle is a wonderful service. Wish the coffee in the restaurant and lobby tasted better. I slept very well, despite the pillows. I've stayed here many times. Most of the staff are truly outstanding. read more

I had a nice stay at this hotel. Good riverfront location across the street from Friday night summer concerts. And across the river from the Amtrak station. Staff was very friendly and I liked my room. I can only give it 3 stars because check in is confusing as people hang out around the check in desk, housekeeping does not come daily, and breakfast is not included. I know many hotels these days have stopped daily housekeeping, but at other hotels this is explained up front and u are given an option to request it. Although I would stay here again there is room for improvement at this hotel. read more

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Good location! The beds were slightly small for 4 people, got an upgrade to a room with a good view of a river. Good for a one night stay. The restaurant was barely full and they had said it was a 30 minute wait... still a good experience and has some good stores and shops nearby to visit and add to the West Virginia experience. read more

Four Points by Sheraton Charleston - Hotels Near Me - Charleston, West Virginia

We've stayed here twice and both times have had a good experience. The check in process is quick and easy, they have a parking garage on-site, extremely clean rooms, friendly staff, a nice bar, room service, and walking distance to everything downtown. The restaurant/bar that's located on the street level (Recovery) has great food and a fun atmosphere so that just adds to this hotel. This will always be our go to hotel in downtown Charleston. read more

Four Points by Sheraton Charleston - View from our room looking out over the river as the first snow (flurries) of the season fell. - Hotels Near Me - Charleston, West Virginia

Hey yall! Now this isn't my first nor second time overnight here! Here lately I've been getting this overnight! Now let me just say I overall usually have a good visit! When i come it always seems like the bar/restaurant is never open! Usually the rooms are clean but every stay it's always the heat! Last time i was here i turned up that mug to the max and it was still blowing out cold airs and now it's the SAME THING! Not sure what's going on! But i will say the staff is always so friendly here! Thank you guys! read more

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Awesome gentleman checked me in on 8/12. Went above and beyond to make sure my stay here at the four points was great!

let me start off by saying there are 1000% better hotels to go to. but this isn't a terrible budget-ish option. we had a one night stay at this hotel, it was just a pit stop kind of thing. we enjoyed our stay. but they didn't have key cards because the technology was down and the area is a little.... sketchy. just be careful. and for me and my son and his friend and his dad, the beds were small. it's a ok hotel, i've been to better though. read more

Four Points by Sheraton Charleston - bathroom - Hotels Near Me - Charleston, West Virginia

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Stayed in a suite it was dirty and quite disgusting. The couch couldn't be sat on. There were crumbs on the floor that could have been easily vacuumed. The walls were very dirty. One star was one to many. read more

I had a literally terrifying experience here. For some background, I spend about 250 nights each year in a hotel, and have been doing that for 20 years, which is why I am both a lifetime Titanium at Marriott and a lifetime Diamond at Hilton. I rarely write a review for a hotel, because frankly, unless there is something really wrong or really great, why bother? I checked into this place on a Tuesday night at about 11pm. Lobby was empty, and there was very little signage about covid, simply some credit card machines spaced from the clerk, and a piece of plexiglass. I was directed to park in the structure and returned with my luggage. I walked to the elevators and a woman without a mask jumped in front of me, and a let her go. I was wearing a mask, as I do in all public places. I got on the next elevator as a man came through the door, and got on with me. I got off and said "go ahead and take this one." He took offense, and walked to the front desk yelling "this guy does not belong in your hotel." He went on a rant that included threats to slap and hit me, many obscenities, and just a lot of verbal abuse and threats of violence. Finally he got tired of the act and left. I asked the clerk, "what are you going to do about him?" She looked at me as if this was an inappropriate question, and told me that I shouldn't worry and that he was not serious. I asked if she would call the police, and she said yes, if I insisted, but that she had no idea who the other guy was or which room to find him in. At this point I asked her to check me out and left to look for another hotel. I immediately called Marriott corporate, who were frankly less than worthless. They did suggest that maybe the other guy felt "discriminated against" since I did not want to ride with him. I explained that I had said nothing to him but "you can take this elevator" and I didn't see how this was discrimination, but they seemed determined to find some fault in me. This is troubling on several levels. Hotels should be requiring masks, particularly in elevators. Hilton seems to be doing that, and also posting detailed signs and stickers on the floor for distancing. There was none of this at the Four Points. The behavior of the clerk was inexcusable after witnessing this altercation and doing nothing. And I also found Marriott corporate's suggestion that somehow I was to blame deeply offensive. Finally, the lack of taking Covid-19 seriously is dangerous. I have known several people who have died of this disease, and it is not a joke. You might recall that Marriott banned smoking in their hotels for "health of our customers" years before smoking was actually illegal in hotels. Yet they refuse to require masks in an elevator to prevent transmission of a disease that can literally KILL YOU. This tells me that they are much more concerned with avoiding conflict than actually caring for the health of their customers. In all of my thousands and thousands of nights (more than 3000 now - that's about 10 years of nights staying in hotels) I've only contacted corporate or posted a negative review a handful of times, probably less than 10. But this is frankly my worst experience EVER in a hotel. I cannot express how disappointed I was in the entire experience. read more

Great hotel Beautiful room and lobby and super friendly staff Also very clean ! I will stay here ever time I come to Charleston read more

Four Points by Sheraton Charleston - Beautiful view! - Hotels Near Me - Charleston, West Virginia

Great location along the river and walking distance to a lot of nice restaurants. The hotel feels newer, is clean and the staff is friendly. I wish there was a communal microwave to use at your leisure so you don't have to ask the bartender to go back to the kitchen to warm you food/make popcorn. For the hotel being so clean and new, I don't understand why the bed skirt was so dirty. It was really gross and made me question cleanliness. read more

Four Points by Sheraton Charleston - Dirty bedskirt. - Hotels Near Me - Charleston, West Virginia

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One of the nicer hotels in Charleston, great location with views of the river. Walking distance to restaurants and bars. Clean, newly renovated lobby w/ bar. Restaurant is also located off the lobby and the hotel is connected to a sports bar (Recovery). The staff was friendly and welcoming. The gym and pool area are clean and the pool had plenty of towels. Overall a nice spot to stay if you're in the area. We are Marriott rewards members so the nightly rate was unbeatable and it included breakfast for me and my wife. Kids breakfast was perfect and was $3 for my daughter and $4 for my son. read more

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My stay at the Four Points in Charleston was phenomenal. I came in from 7 hours of driving into an unfamiliar city - I was sweaty, tired, and hungry and just wanted to fall over as soon as I made it into the hotel lobby. Yet the staff at the Four Points immediately made me feel welcome and taken care of. I was checked in by the lovely front desk associate Sadie, who was exceptionally friendly and helped with all of my questions and requests with the patience of a saint. She was charming and professional and full of great stories. She pointed me in the direction of the hotel bar for food and drinks, which leads me to Tasha the bartender. What can I say about Tasha? She's one hot, sexy, cute, hot cup of coffee with attitude and a hilarious sense of humor. We talked about my new car and her Soul while she helped me get set up with food. Special shout out to Neil in the kitchen, who made me a delicious chicken sandwich fresh off the grill with some wonderfully crispy fries. Considering I was coming in 15 minutes before closing, my expectations weren't too high but I was blown away with the quality. And while the highlight of my trip was definitely the outstanding staff service, I really enjoyed the hotel itself. The lobby is beautiful and clearly well maintained. The room was clean and spacious and the beds were comfortable. Staying at the Four Points in Charleston was the highlight of a difficult but very rewarding trip and I would recommend this hotel to anyone. Thanks again guys, hope to stop in and see you again sometime! read more

Noisy; tons of sketchy folks roaming around outside and throughout the lobby; lots of smokers right outside the entrance door (great first unpr session as you pull up to check in lol) directly next to no smoking signs; you'd think personnel would ask them to not?; apparently, there's some sort of recurring food truck festival or some type of event on Friday nights, so be prepared for the noise and rando's; lobby bathroom was absolutely trashed; definitely not a hotel I think of as a long time 1M point Marriott member read more

STAY AWAY!!!! My husband and i were in town(April 23-April 24) for our daughter's graduation from college. We had been wanting to try this hotel out for the six years we had been coming up. So with this being our last time in Charleston. We thought we would try it out. BIG MISTAKE! First off, check in was confusing. No signs to direst you on how to check in. We stood in "line" for ten minutes until we realize it was not the line. It was guest waiting on people. We got checked in and went up to our room(827). I had to go to the bathroom. While I was in the bathroom. I noticed several black hairs. They looked liked beard hair. But I let that slide. As my husband and daughter was looking out the windows in the living room area. They discovered small ants crawling on and around the heating and air unit. They killed them. But in the process we discovered all the dust and dirt that had built up on the vents and on top of the unit. We left to go eat and came back later on. When we got back we just went on to bed. We had an early morning the next day. This is when things go from bad to worse. Around 2:30am, my husband and I were woken up by getting bitten by ants. They were in our bed. So there went our comfort stay. We were up the rest of the night. So we decided to go ahead get our showers taken, get ready and get the heck out of this room. Thank God we had to be at graduation before 8am. My husband was the first to get in the shower. The shower was NASTY.. Dirt and Soap Scum build up on the shower wall. Those same black hairs that was on the bathroom floor was all over the shower walls. The shower spout was crooked. Water came out towards the back wall. The shower curtain was a joke. It was a solid material. But material with small holes throughout. The bathroom floor was flooded by the time my husband finished. We were only given two towels and two wash clothes. Thank goodness I had brought some beach towels(just in case we went swimming). So to say, I didn't get to get a shower. By this time we were ready to LEAVE.. Before we left, my husband went through and checked under everything to make sure we didn't leave anything. He found all kinds of stuff under the bed and couch. When I checked out, I did inform the lady about our stay. She apologized and gave me a $20 credit(still have not recieved that $20 credit back on my card). Sorry, that doesnt come close to the hell we went through. read more

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Honestly the worst hotel ever....extremely dated, non descript, nowhere close to Marriott quality and had zero room cleaning after a four night stay....despite at least three requests to have the room cleaned. Beds left unmade, bathroom not cleaned and bathtub wouldn't drain. Would never stay here ever again, only bright spot is a decent fitness center but no towels or mats...terrible all around read more

Stayed here for work. It's located in a great spot downtown and is walking distance from some good restaurants (the block) and delicious ice cream (Ellen's) Rooms are nice and air conditioning unit worked very well. The service was fantastic! Everyone who works the front desk is extremely helpful. There is no lounge for elite SPG members, but they do give you a continental breakfast voucher and the breakfast is good. The gym doesn't have a lot of equipment (3 treadmills, bike, elliptical, dumbbells) but it is all spread out nicely so there is enough room to do circuits. Also, the location right on the river is great for running! read more

Is it legal to force drivers with valid disabled placards and license plates to leave close-by, fairly accessible parking to instead park in a far-away parking deck? A deck with no way to unload a wheelchair or walker? Where you have to ride in an un-air conditioned elevator just to get to the lobby? Where there is no way to get one of those rolly luggage carts to help bring your luggage upstairs? Where you have to walk through the bar and down a hallWay to get to the elevator to your rooms? Well is it? No, of course that is not legal. No one can force a person with a valid disabled placard or license plate to not use certain disabled parking spaces. Does this hotel do it anyway? Yes. Yes it does. read more

Management is awful. They put the air conditioner thermostat on a motion detector so it turns off while you sleep or leave your room. Then when you ask them about it the front desk manager literally mocks you..."I woulda come up and make it cold..". At 2:00 am. Yeah no thanks read more

I am a platinum SPG member and have stayed at many Four Points; this is the nicest I have ever experienced! The room was large and very new. The decor is modern and the location is quite nice overlooking the water. I ate breakfast in the lobby restaurant; the Maryland Crabcake Benedict was fabulous! I was so impressed! Service was great as well. Katja was my server and she was attentive and allowed me to work at the table after service had ended. If you are traveling to Charleston WV this is the place to stay. read more

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Met all expectations. 1. Appearance/Appeal: Overall, I really like this hotel. It is right on the river in Charleston. The lobby is nice and clean, with a small bar where you can get local craft beer or any other kind of beverage. They also have a small restaurant/breakfast area. The staff were very nice and welcoming. There's an attached parking garage that makes it easy to get in and out. 2. Beds: I had a double room and the beds were very comfortable. The linens were clean and crisp. The pillows were very comfortable. No complaints. 3. Coffee: My room had a small Mr. Coffee individual coffee maker. It was really nicely done with a nice touch with the burlap bag with the coffee inserts inside. See photo. 4. Location: You really cannot beat the location. If you like to run, it's perfect for crossing the street and running down along the river on the paved path. You can run for several miles on the relatively flat surface. See photos. 5. People: The staff were awesome. They were very nice and welcoming. The bartender was a lot of fun and I enjoyed chatting with her. 6. Restaurant/Bar: see above. 7. Water/Shower: The water pressure was fine. No issues with the shower, towels, or any of the amenities. I will say that the shampoo and body wash are in large dispensers attached to the wall, which was a little different. I am used to getting small individual bottles, but this is fine. 8. WiFi: The Internet connection worked perfect. read more

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I wish there was a microwave or/and fridge. That would be super-5-star status. Parking is awesome and the location is great too. Customer service/front desk is attentive, helpful, and awesome. I think Michael is the one that helped me on more than one occasion. read more

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Booked for a one night stay over in Charleston. The location is great. Right on the river. The property is very new and clean. Check-in was a nightmare. The line was very long and slow with only two attendants working. It took almost 30 minutes to get through. There is minimal parking and if you can't get a space you'll have to pay $10 to use the garage next to the building. The room was nice, but the AC unit was old and loud. You couldn't hear the TV over the sound of it even turned all the way up. They have a restaurant that does room service but the selection is minimal and the food is terrible. Do not eat there! The hotel was loud at night with lots of foot traffic in the hallway and chatter during the evening. This is an OK place for the price but it wouldn't be my first pick for a place in Charleston. read more

(Fri24-Sun26 May2019) - we stayed here for the kick off of the "Live @ Levee" weekend, it had a great location, very clean with great appearance, view of river from room window was terrific, housekeeping was spectacular (they all would get a 5-Star rating)... now with the breakfast host and staff, they for sure was not in hurry or upon customer service, if you are in hurry you may want to skip hotel breakfast and go somewhere else, due you stand for good while before host seats you (even if there is 5-6 tables open), then it takes a long time to get a menu and long time for host to come take your order, after all that count on at least 25-30 minutes for a simple food order to make to your table, then last count on 15-20 minutes to get your check once done even tho host passes your table several times, so all in all time you stand waiting to be seated till the time you get your check count on a 1hr 30min to 1hr 45min stay. (i have to give this section a (1-Star rating). Also you have to pay $12 a day extra for daily parking at the hotel, plus there is a extra $50 incentive fee thats attached to your billing, which the parking and extra room charges are taking out of. the over all Star rating for this hotel i will give a 3, if the Breakfast section was more upon customer service then i would give a 5-Star rating. read more

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Many major pluses A few big disappointing minuses The pluses: Location on the river with a magnificent view Clean, spacious, modern space Very comfortable beds Very friendly and helpful staff Shower was plenty hot and, unlike so many hotels, had an ample and strong water output Shower has soap/conditioner/shampoo dispensers rather than those little plastic bottles that end up in landfills Really good coffee Indoor access to great sports bar Leisurely noon check out which is pretty rare Did I mention the view? The minuses: $12 parking. That item wasn't mentioned until well into check-in. But really...this isn't New York No breakfast is included! In this day and age, unacceptable The above two things made what I thought was going to be a good value not a good value We tried conserving energy by using "auto fan" but it would kick on and off continuously keeping us awake until we just left it on There was a surprising amount of street noise even 5 floors up, as if the window were open In sum, for us, I think we'd come back despite the cons if they at least included breakfast. That is an easy fix read more

Very nice hotel overlooking the Kanawha River. Great breakfast with hearty portions of your favorite morning foods. Recommend getting the "Breakfast Bundle". Only $10 and you get a lot of food. A great way to pick and choose what you want. My friend got the oatmeal. It looked great as well. A great place to stay during your time in Charleston. read more

Four Points by Sheraton Charleston - Hotels Near Me - Charleston, West Virginia

This hotel is better than most; nice location overlooking the river, close to food and drink choices, as well as providing their own in the lobby. They also have a workout room and plenty of conference/ meeting space for almost all business needs. Rooms are suitable; desk, table, tv, and a pretty damn good bed! They will even give you a $5 coupon to use within the hotel if you leave a card on your door stating you don't need fresh towels/ bedding. Another great thing is their beer specials; 16 oz can of beer for $2! Can't beat it. Charleston isn't much of a town nor that big but this hotel is at the heart of it. Real close to most of the bars in town (walking distance to almost everything). Stay here, you'll be happy. read more

I couldn't have asked for a better hotel. I was traveling through town by myself, and the check in process went really smooth and quick. The room was nice and clean- I didn't have that icky feeling about it. I felt totally safe, which is partially why I picked this hotel. It overlooks a river and a stage, which would be pretty cool to be able to pop down for a concert, or be able to watch it right from your room! The one drawback- parking. It was problematic. The parking lot only fits probably 15 cars in it. So if you're one of the lucky ones who snag a spot, great! Otherwise, yikes. I had to park in a parking ramp with entrances in an inconvenient spot to the hotel and decently far. It's a metered parking ramp, but luckily I was able to not put money in due to it being a holiday. I was thought I was for sure going to have a ticket in the morning. But luckily, I didn't! read more

The Charleston, WV hotel scene isn't exactly a race to the top, so it's nice to have a quality downtown hotel that's at a reasonable price. The few staff that I encountered during my overnight stay (just passing through) were helpful when needed. The room itself was perfect, including a shade that blocked out all the incoming sunlight (most hotels have the annoying curtains that never seem to keep all the sun out). I wasn't too excited about the $10 parking fee that I wasn't told about until after I checked in (and then having to go back to my car to put a pass in my window), but it certainly wasn't a dealbreaker. Booked it through Southwest Rapid Rewards and got 2,000 bonus points, which is always a plus. I don't go through Charleston much, but I'll definitely stay here next time I do. read more

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Not good not bad. Staff is very friendly. I travel a lot for work and always stay at Marriott and can say this is definitely on the lower end of their properties. The finish and repair work on the rooms is little gross (yellowed caulk, stains on carpets, cracked AC units, etc) but the linens and everything else you actually touch were quite clean and nice. Lobby ambience leaves a lot to desire, and the hot water has been out for a while now. Oh well. read more

This place is Not a 3 1/2 star Hotel! The room is like a 1 star Hotel! We reserved a room overlooking the river! And what do we see is Homeless people! The room was clean! Old Hotel! The restaurant was a sports bar! It was disgusting! I hardly dared eat the food! Stay far away from this area! Gross!!! read more

This is the best hotel in Charleston! We have stayed many times at this hotel. We enjoy staying here durning Live on Levee as from the room we book we have center stage for all of the enjoyable music that Live on the Levee has to offer. The staff is warm and friendly and truly go above and beyond to make our stay pleasant and enjoyable, from accommodating our requests for extra towels to fast and friendly service. I love this SPG property. I look forward to staying here again this summer. Beautiful river views and great customer service. No better place to enjoy Live on the Levee! read more

Note I've only been here an hour so I haven't used the shower or checked any facilities (weight room, pool, etc) but; check in was a breeze. STAFF IS AMAZINGLY PERSONABLE and very accommodating. My room at check in faced the busy road, which you could hear. I'm a light sleeper and I should have requested a room not on roadside. Anyway, front desk moved me with NO questions. I would stay again just because of the friendly staff. read more

I had much higher expectations for a Sheraton hotel chain. The room was outdated and tired. The furnishings seemed aged and well worn. Although it was clean, I felt that it could certainly use a makeover. No complaints about the service. The location was convenient and that is the only reason I would consider staying there again. read more