I found this office a while ago for my almost 6-year-old son after our first dentist office didn't work. At first, they were helpful and friendly. I gave them my son's insurance information and had our first appointment. After that, it all went downhill. I should have found a new office sooner but decided to give them the benefit of the doubt. It took them close to a year to actually get his insurance on file. I lost count of how many people I spoke to on the phone and in the office and emailed. It was beyond ridiculous. Every person I talked to claimed his information was never saved by whomever I spoke to before them. I was to the point of just wanting to leave if they couldn't even handle getting his insurance correct. During this time, I spoke to them that there was a possibility of my son being neurodivergent. I had suspected ADHD and sensory issues. They noted it and accommodated as needed. Since they were doing this for him, I decided to stay. Then in November 2024, he was officially diagnosed with ASD and SPD. I gave them his diagnosis letter. His last appointment was last month. Again, they were very accommodating the whole time. I did get upset though because after the dental assistant was done, we had to wait almost 20 minutes for the doctor to come in the room. Upon his examination, it was determined my son had his first cavity. He was supposed to get it filled today because they had stated it should be done ASAP so it doesn't get too big. All last week and up until yesterday, I had prepped my son for today. Unfortunately, he worked himself up so much yesterday and anxiety got the best of him. He threw up a few times from being stressed and nervous about the procedure. I called last night and left a message about how he was feeling. I got a call back this morning and was told he'd have to be rescheduled due to throwing up, which I knew was from anxiety. I explained this and that he was nervous. I was really asked what he was nervous about. I'm like we'll he is almost 6, he has autism and SPD and it's his first filling. I was told she would need to speak to the dentist and get back to me. It was unclear as to whether the appointment was actually canceled or not. I had to call two more times to find out. After the final call, I was informed we were being referred out per the request of the doctor. I find this absolutely absurd that they would rather take the easy way out then try to find a way to help my son feel comfortable. After the accommodating they had already shown throughout, I had expected more. They are a very disappointing office. I would not recommend them to anyone whether your child is neurodivergent or not. read more
