I've been coming to Kerr Dentistry for a few years. My first visit was back in 2010, but I've had gaps in my care due to me being out of state. Despite these lapses, the staff here has always been eager to schedule my visits and get me taken care of. When I inquired as to the price for any of my visits, the quotes were always accurate and I never felt like the staff was trying to sell me on non-needed procedures and equipment. My last visit was for a crown replacement while I was in Washington for only 10 days. Despite this limited time frame, I was able to be seen and received exceptional care. Dr. Iannielli was a pleasure to work with during the procedure and he made sure I was aware of what was taking place. Additionally, before he began he inquired as to how the anesthesia was working. When I told him there was still a small bit of feeling in my lip he personally administered more anesthesia to make sure that I experienced no pain. From personal experience, I can tell you that this one of the most important things for a dentist to do. In the past at other dental offices, the dentist has failed to inquire about this, leading a mid-procedure administration of anesthesia during which I was in excruciating pain. With Dr. Iannielli, however, this is completely avoided as he appears to put patient comfort first. Outside of the procedure, I found the office to be relaxing and well kept. The waiting room is decorated with warm colors and has a modern feel to it. A pot of coffee is kept out for waiting patients, but I would definitely prefer they replace this with a Kurieg for on the spot fresh brewed goodness, it's one of those simple touches that I feel pays off in the customer service department. The actual procedure room is also well kept and clean with a massaging dental chair and TV. I never usually partake in watching TV, but it's a nice touch. The one thing that has always frustrated me about Kerr Dentistry, however, is the warm cookies you receive during your first visit. I found this to be a pleasant surprise after my first cleaning when I was handed a box filled with fresh baked cookies along with a note to brush afterwards. It made the visit so enjoyable and I remember looking forward to these cookies during my next cleaning. Imagine my surprise when I finished up and the desk staff informed me that these cookies are only given on the first visit, not subsequent ones. With a heavy heart I left the office that day, the lingering smell of fresh baked cookies taunting me as I silently cursed the new patients who would leave with boxes of fresh baked deliciousness. So, while I give Kerr Dentistry and Dr. Iannelli a 5 star rating for my dental experience, I give them a personal 1 star rating for cookie disappointment. Hopefully they will improve this in the future so that future patients no longer feel the shock of cookie disappointment like I did. read more

I was frightened away from professional dental care and did not seek out a dentist for routine care for over 3 years. Needless to say, that was a bad decision -- along with its consequences. That said, I now require particular and invasive dental procedures [you can take that as a cautionary warning, too]. A few days ago, I had a tooth removed and a bone graft (root canal did not work). Before the procedure, my options, possible complications, and price were explained to me, along with the possible discomfort to outright pain I might endure at the completion of the tooth removal and bone graft. Having suffered a sore jaw, sore gums, a headache, and being nausea for about two weeks following just having cavities filled in the past - [the reason I had been frightened away] - I had just set my mind to this-is-something-that-just-has-to-be-done-and-you-have-to-suck-it-up and went ahead with the procedure/surgery. After the procedure, I came home and sat on my sofa and apprehensively waited for the first signs of the anesthetic wearing off, so that I could get a "jump" on the pain with pain medication. It never came. I never needed or took one Advil. Never even opened the bottle of hydrocodone acetaminophen prescribed. It seems, in this world today, it is getting harder and harder to find "quality" in a business/practice. There is a difference when you are able to find quality -- (example: the amount of discomfort/pain you feel after having cavities filled versus a tooth extraction). I found a dental office that has dentists and staff that are not only competent and professional, but also appear to care. I am no longer frightened of professional dental care. I recommend this dental clinic to everybody. read more

Prior to having Dr. Ianelli, I was a patient of Dr. Paradise. When Paradise retired, his patients were transferred to Kerr and Ianelli. I cannot review Kerr but I can review Ianelli and the office. 1. As others have stated, this isn't a discount office. They charge normal prices and if you have no insurance then you will be hit in the pocketbook. But you WILL get what you pay for. 2. The office staff is friendly and the waiting room always has coffee and water, comfy chairs, magazines, television, and a very nice place for your little ones to wait. My son has autism and I can bring his favorite DVD with me to play on the TV in the kids' room. 3. I actually graduated high school with Dr. Ianelli and was surprised to have him as my dentist, but his work is as good if not better than Dr. Paradise's. He is friendly, professional, caring, and compassionate. Some other reviewer commented about Dr. Ianelli's follow-up calls and I can vouch for that. Customer care is huge in this office. I've seen many dentists over the years and can easily report that this is the best quality, most technologically up-to-date, caring, professional dentist office I've been a patient of. I recommend Dr. Kerr and Dr. Ianelli to all my friends who are looking or frustrated with the care they receive now. For those afraid of dentists, the televisions at the patient chairs with headphones, massaging chairs, and warm comfy blankets will help put you at ease as well as the comforting demeanor of the staff. Top-notch excellent care! read more

Once again, I had a great service from my dental office. This time, Dr. Ianelli got me all fixed up in no pain. :-) I've been going to Dr. Kerr's practice since 2011. I used to change my dental appointment a few times so I could delay the visit as much as I can but now I actually look forward to the next appointment. At the end of my appointment I say " Can I make the next appointment before I leave?" haha.. They are very professional and provide excellent care. A small talk with the ladies at the front and serious procedure talk with the doctor, they all will make you feel comfortable and ready to get treated. They will never make you feel like you are just a patient. The practice is well equipped with the high technology gadgets (OMG, I felt a sleep on that msg chair before) but do not think They are going to charge you high dollars. Not only they provides high quality services but also look out for the patient's financial benefit as well. There were changes from my insurance policy but they made sure my teeth were taken care of without the extra cost. When I asked to replace my warn out retainer and old mouth piece, Dr. Kerr told me to keep using it instead of getting a new one because it still has more life left. I trust my doc! I'm lucky to find the awesome place with the excellent care and great staff. I shall return next year for my spring check up. :-) read more

I have been fortunate enough to have excellent dental care throughout most of my life and when I moved to Steilacoom 15 years ago, I hoped to find someone as skilled and professional - and kind - as my previous restorative dentist. Dr. Kerr was recommended and since the first visit I have been beyond happy with the level of professionalism, skill and patient relationship that is offered. I cannot recommend Brian Kerr highly enough. He and his staff are warm and friendly, efficient and highly skilled. If you are looking for the most capable and trustworthy dentist in this entire area of Washington, Dr. Kerr is the one for you. On a personal note: I was in a serious accident previously and my teeth were badly damaged. I feared the worst - but Dr. Kerr got me into his busy schedule as soon as I could be transported, treated the traumatized teeth and was the caring, kind expert I needed. I am troubled by the review posted by a previous person regarding an error (errors) in billing. Aren't we all human and don't mistakes happen as updated systems are being put into place? Please don't let one person's 'take' determine who you choose for keeping your teeth dental hygiene at its best. The quality of care at Dr. Kerr and Dr. Ianelli's office is excellent and much out weighs any occasional blip in the system. read more

A Dental Office That Truly Cares - Highly Recommended! From the moment I walk into Dr. Brian Kerr, DMD Dental Office, I'm greeted by name, with a warm smile and friendly conversations that immediately put me at ease. It's not just a dental visit -- it genuinely feels like visiting family. The atmosphere is welcoming, kind, and full of care for everyone who walks through the door. Dr. Osborn and his team provide exceptional care. They always take the time to understand my specific needs and make sure I'm comfortable throughout the process. Their work is 100% professional, and the attention to detail is outstanding. What truly sets this office apart is the people. The staff are not only friendly and respectful, but they treat every patient -- many of whom are Veterans -- with the same high level of kindness, dignity, and compassion. You can tell they love what they do and take pride in helping others. If you're looking for expert dental care in an environment where you'll be treated like a person, not just a patient, Dr. Jeffrey Osborn is the one to see. You won't just get dental work -- you'll become part of a community that truly cares. Simply the best! read more

Having been a dental assistant many many years ago, I know well what is excellent dental care. Dr. Kerf's office without any doubt provides the very very best for those who care for their oral hygiene and want the best possible care. All the staff are very professional, friendly ready to answer any question or help when necessary. My comfort and satisfaction is a priority at Dr. Kerr's office. Everything is explained prior to my treatment, including the fees so there are no surprises. I feel very lucky that I have found his office and place my trust in his staff as well as him for all my dental needs. I participate in decision making and that is a great plus for me. I receive the most up to date care with kindness and concern and that is so very important without rushing out the door. I don't have dental insurance however I rather pay out of pocket and receive the best of care than any other service. Don't feel embarrassed ask questions until you are satisfied for those who are afraid to speak. The staff and Dr. Kerr welcomes all concerns and will explain to your satisfaction. Thank you Dr. Kerr and staff for excellent service. read more

My husband and I have been patients of Dr. Kerr's office since its opening. We were originally Dr. Paradise's clients until his retirement. Having been with him since 1984, made it difficult to believe there could be anybody else as skilled and caring as he was. Happily, we have been extremely satisfied with Dr.Kerr's and his associates' care. I was reminded of this two weeks ago when I had an infected tooth and a subsequent root canal. I waited to make an appointment because it was a three-day weekend, and I did not want to inconvenience the dentists. On the following Tuesday, I was given an appointment right away. By the time I arrived, my jaw was sorely swollen. I was seen by Dr. Iannielli, who gently reminded me that I could have called and could always call each dentist directly at any time. Now how may dentists have ever said that, especially when it is a holiday? After a root canal, medication, and plenty of TLC, I am healed and very comfortable. I also saw my hygienist last week, and she, like the others, provides the best of care. As an aside, prices are competitive. read more

I have been going to this dental office for over 5 year's. They do excellent work. They are professional, knowledgeable, clean, & so very friendly. I had recession on my gums & Dr. Kerr did an excellent job. I was very nervous & scared about having the surgery, EVERYONE in the office took great care to ensure my comfort & assist in billing. My previous dentist referred me to a specialist whom was extremely expensive, pushy, & not covered by insurance. Dr. Kerr & his staff made sure my procedure was medically necessary & covered by my insurance. Mara is my absolute favorite! Because of her kindness & excellent work, I LOVE to get my teeth cleaned. She helps comfort me and guides me in my decision making process. I have NEVER experienced pain or fear in Mara & Dr. Kerr's hands. I HIGHLY recommend this dental office. Ask for Mara, she'll make sure you are comfortable & without fear while in her care! read more

Growing up with dental knowledge from having a dental assistant as a mother has allowed me to be choosy in finding the perfect dental fit for me. This dental office it exceptionally well rounded. From the wonderful prompt front desk to the chair side assistants, dental hygienist and of course the dentist that perform the major work on teeth. I am extremely happy with this practice! I would refer my family and just about any one to get there dental needs met. I recently had to have 4 fillings re-done and the process went very smooth. The dental assistant made sure I was comfortable and Brian Kerr, DMD, PS was great at explaining the process and making sure I was okay with all the work that was being done. All around this whole office is exceptionally a great dental experience. I am lucky to have found dental practice that is wonderful and helps with the dental tension. read more

This is a first-rate practice, in every way. The staff is wonderful- friendly, helpful, and extremely thorough. They doublecheck everything from lymph nodes, signs of cancer, gum measurements, to the condition of every tooth. They look at medications, anticipate problems and do everything possible to make sure they pick up everything on every visit. Also, number of years ago I had whitening trays made by a dentist whose patients have been incorporated into their office. Along the way, I've had dental work that has changed the shape of the molds. They are recasting the molds from scratch and charging me only for their costs. The setting is, of course, very lovely, but it's really their thoroughness that makes them an outstanding provider. It's possible that they may be more expensive than some other offices, however they also put more into every exam. read more

I absolutely love this dental office. Every employee is so nice and they truly care about you and your dental health. My sister in law came to visit from Arizona and had a horrible tooth ache. I called the office and they were able to get her in that next morning. Also, My very first appointment I could not find a babysitter for my 6 week old son and they insisted that I just bring him along. During that appt he was hungry and a little fussy but that didn't bother anyone, in fact one of the hygienists actually fed him for me and played with him while I was being examined. The office really keeps up with follow up appointments and works with your schedule to ensure that you get an appt and see the doctor. I'm sad that I spent almost two years with another dentist before finding Dr. Kerr, Dr. Iannelli and Dr. Berens. I would refer them to all my friends and family. read more

I love going to this dentist! My hygienist is wonderful and helpful and gives me great tips. They are all so kind there -- from the receptionist area, to the hygienist to the dentist. I see Dr. Ianielli and he's wonderful. They don't make you feel terrible, guilty or bad about yourself if you're not a flosser -- something I have experienced at other dental offices. I get a lot of anxiety when I go to the dentist to get work done and any time I've had to go they have been so great and reassuring and they tell me everything I want to know and make me feel at ease. There was a time I showed up with a migraine and they gave me oxygen to help it go away before they started my dental work. I feel comfortable and in good hands when I come here. And I will pay extra for out of network from my insurance just to make sure I can continue going here! read more

I started going here because i wanted a better dentist than the one i had. So am a big believer that first impresions are very important. So i usually paid attention at how my call goes when i make my appointment and they were very nice and very professional but also very personal which i love. The place is very nice and professional. they have coffee and water for you. staff are very friendly. i saw doctor iannielli and he was very nice and very understanding i never felt pressure to do procedures i didn't need and they even gave x rays for free because my other dentist made a mistake. so i would defenitely would recomend this place to everybody. and they give you a box of cookies which are very delicious i don't see the problem the other person had with the box of cookies. the cookies are so good so just brush your teeth. read more

I am moving soon and wish I could take these folks with me! They have outstanding customer service and friendly, professional staff. I am convinced that they really do have their clients best interests at heart. There are several examples of these practices. The first was I overheard one of their administrative staff tenaciously advocating for someone against their insurance. It was inspiring and at the same time showed knowledge and professionalism. Secondly, the comprehensive first visit and care plan was the most in depth exam I've ever had of my mouth. And the last notable observation is that they are always compassionate, sensitive and sympathetic to my discomfort before, during and after appointments. The doctors even call you after bigger procedures to check how you are doing! read more

After a very, very major bout of dental work two days ago - something I'd put off for years - I was amazed at how completely at ease I was; how comfortable. I am beyond fearful of dentists and pain and therefore I thank my lucky stars to have found this practice and Dr. White. Patience, compassion, non-judgmental attitudes, supportive and encouraging, friendly and genuinely caring - all accurately describe Dr. White's attitude towards me. And this is only my second visit with him. It may seem ridiculous, but I can say that I not only am not dreading my next appointment, I am almost... yep, I said it, almost looking forward to it. These guys are so nice. I would recommend this practice to all clients who put off visits due to fear. read more

In my experience this office gets the important things right. I'm a crotchety old woman who has had 5 implants: All paid for out of pocket. Understandably, these teeth are my only luxury. I recommend Dr. Kerr for implants, especially. Lina, the hygienist is as good as there is anywhere . She only works Thursday & Friday. Julie at the front is competent, overworked and cheerful. If you don't need implants, schedule with Dr. Iannelli. His charm goes a way toward making a visit to the dentist tolerable. Name is pronounced Eye an elly. In eight decades of dental care, technology is making up for what we have lost in the personal relationships we used to have with doctors. The equipment in this office is State of the Art. read more

My husband and I have been patients of Dr. Kerr and his hygienist, Joanne, for over fifteen years. We have received the most professional care from each. Joanne provides dental hygiene advice for preventive care, and Dr. Kerr provides the latest technology. I have been advised of all options regarding procedures before I am asked to make an informed choice, and I appreciate the in-house lab which enables crowns to be prepared the same day as tooth preparation for the crown. The administrative/reception staff have always been professional and provided answers to my questions regarding cost, records, etc. This is not an inexpensive dental service provider, but we feel confident we are receiving the best of care. read more

My husband and I switched to Dr. Kerr and Iannelli after our long term dentist moved his office. We couldn't be happier. Profession front office staff, knowledgable and supporting professional staff. They do have a fancy machine for making porcelain crowns, and it is about time dentistry had this technology. I loved being able to get a replacement crown in one appointment! Time well spent. The office has a very upscale appearance. The dental chairs have massage capability, and I love the blanket being offered. Yes, I might pay more for these extras, but if the dentistry was unacceptable, I wouldn't return. So, I go for the total package and I'm worth it! Thanks to all at Drs. Kerr and Iannelli! read more