I used this company three times hoping it would work out but they were so expensive and unwavering…read morewhen I questioned their price and cleaning methods. The girls who cleaned were kind and courteous so it's not at all about them. They go by "zones" and even if you ask for certain area to be cleaned instead it didn't matter. They did not even clean three rooms as I told them it will only be necessary every now and then and they still charged an exorbitant amount of money for a very average cleaning job. My house is not large and I consider myself a fair person but this company had every excuse and dismissed any complaints I shared. So no I would never suggest this company and would encourage them to listen to the customer.

Have been using this service for years but the last few cleans have been less than. Rooms were left…read moreuntouched. Furniture was not vacuumed. Floors were not cleaned. Rugs not shaken or vacuumed. Cannot recommend this service. Was being charged close to $400 to have two bathrooms one bedroom and my downstairs cleaned. I didn't realize that all rooms weren't being cleaned every time even though I was being charged a premium. Also a wall was damaged and although they said they would repair it no effort was made to do so. Beware

Andrea, Maddie and Lauren did a wonderful job cleaning my house today. It is sparkling clean and…read morefresh. They always do a thorough job and are respectful and professional. I am very happy with this service.

Cleaning Authority is great. I have used cleaning services in the past and they start out great…read morethen the service dwindles off. It seems they send in their best teams first then start sending in different teams as time goes on and the service gets worse. We have been using Cleaning Authority for 2 years and we consistently get the same team in that we started with. Colleen and her team is fantastic! They always do a great job!

Ladies are very attentive and open to requests. They are very conscientious and start to work…read moreimmediately upon entering the house. Like it that I have the same cleaners every other week.

Areas were continually not cleaned as advertised including the initial cleanings which were…read moresupposed to be extensive. They did return to complete but this was ongoing problem. Also do not sign yearly deal! If you want to terminate due to poor performance there is a penalty. Makes no sense that a customer that is not satisfied has to pay penalty. If you are confident of your services and quality stand behind them.

We have used The Cleaning Authority for years and have always been happy with their work. They are…read morefriendly and work briskly through the house in a thorough manner.

Scammers. Came out to clean my house and the house didn't even smell clean when they left. There…read morewas hair on the fixtures and stains and dust on the countertops indicating they hadn't been wiped at all. For $400 in total you would think that they could do more than just vacuuming but I guess not. When I called to receive clarity on what services had been completed so I could re-clean my house (after the "professional" cleaners) the customer representative was nasty, rude, and straight up LIED to my face. Honestly they should be ashamed.

The Cleaning authorities are very reputable. They come every other week and do a nice job. The…read moreyoung girls that they send are hard-working and cordial.

Very friendly and great attention to detail. Able to customize what I needed, like that they have…read morean app

Run, run run from this franchise located in Westlake. I don't even know where to start. The…read moresupervisor, Lisa, should be terminated immediately. After many emails and telephone calls, I was told via email my account had been credited. Big lie! I waited over a week and still no money refunded. I had to go to my bank to file a dispute. I've never ever experienced such blatant lies and laziness in a service. I'd like to add I am over 65 and elderly. I guess Mike's business likes to take advantage of seniors. My neighbor later told me the crew was sitting in their cars in my driveway smoking and just killing time while they were supposed to be cleaning my home

Responded quickly to request to clean but that was it. We asked for deep clean, move-out clean…read more They missed a lot of cob webs. They didn't move appliances or clean on top of appliances. There were several area rugs that don't look clean. This was not worth the money. Will not hire again.

From the owner: Life is too short to clean your own home. Our team at The Cleaning Authority is here for you. We…read moreprovide elite cleaning services designed to keep your home sparkling and beautiful so that you can focus on things that matter more, like your family and friends. We use a careful system to deep clean each of your rooms on a rotating basis. This ensures your home is always thoroughly cleaned and sanitized, from the areas you use daily to that hard-to-clean grout.