My mother purchased a golf cart from this company after meeting Reese in September 2024. At first, everything seemed great -- Reese was very helpful and even held the golf cart for an extra 2 weeks while my mom was hospitalized with Endocarditis. We were so appreciative of his kindness at the time.
Unfortunately, things went downhill quickly. By January, the backup camera, speedometer, and horn all stopped working. Fast forward to September -- the golf cart now won't even turn on. It's not the battery (it charges fine), but when my mom called Reese for help, he simply told her to "check the fuses" and sent a YouTube video. My husband and I both tried to troubleshoot the issues ourselves, but this isn't our area of expertise either. She's 73 years old and clearly needed a bit more assistance, especially since the cart is still under a 5-year warranty.
When she called again today hoping for a bit of guidance over the phone, Reese yelled at her and hung up. She was in tears. This kind of treatment towards a customer is unacceptable.
We're local Wellington residents and shopped around before making this purchase because we genuinely wanted to support a local business. Unfortunately, between the ongoing mechanical problems and the complete lack of customer service, we can't recommend this company to anyone. read more