Took my car in to get an alarm installed. I have been there four or more times to get it adjusted. Each time they have had my car for at least 3 hours. Apparently it is either a bad system or got installed wrong. I am waiting for them to resurrect the problem. It has been very difficult to get this corrected. I will add on to this review when or if I get the problem corrected. read more

Lex is an expert in his field. Truly a pleasure to do business with. He's taken care of my car audio needs on several occasions, and is always a consummate professional. The prices are great and the workmanship is top notch. Definitely recommend. read more

I loved the customer service ,with josh .experience the friendly and helpful. Didn't try to drain my bank. I was very happy with my purchase and install read more

Great Company Always above and Beyond the competition make sure to check out their special financing options if your going for a big system!! read more

Fantastic job. Great price and service! Lex is the best!! Will return again to do business. One day in and out! Blown away by the sound!! read more

Quality Auto Sound - Car Stereo Installation Near Me - Aurora, Colorado

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Manager Lex is unpleasant and unprofessional. Talks down to women telling them what they said without really listening. Very argumentative and disrespectful tried to explain that since I put in my system my car has been acting funny. Since the installation my battery drains fast and has problems with my alarm, he argued with me about what I was saying to him which makes no sense prepaid you have a circuit breaker put in my car and since I didn't want to speak to him when I had issues with my car he banned me from the store like a child. This man needs customer service classes go elsewhere!!!!!! read more

Very poor quality work. Do not go here for work unless you want other things broken in your audio build! There are better places to bring your business. Especially these days where money is tight. Don't go to a company that doesn't care about their clientele when there are plenty of other better audio shops in the city. I brought my truck in for a malfunctioning front right speaker after my cousin kicked the wiring out on a long road trip. I came to get my truck later that day with the front right speaker back in play. The service person at the desk also told me that the tech 'cleaned up' wiring in my build, which I did not ask them to do. Within 10 minutes of leaving after day one, I called the store to let them know of a distinct pop coming from my tweeters now. I do installs myself, so I know my system well and know if something is amiss. I brought the truck back to the shop and walked the tech through what was going on and he confirmed the pop. He asked me to leave the truck a second full day, which I did. I received a text from the district manager asking for feedback. I provided the facts in addition to a low quality rating as my truck was out for two days for a simple fix. Upon returning at the end of business the second day, I was handed my keys and told 'we're all done here', by the service manager in the store. He mentioned that I gave bad feedback to the district manager and he had called the store. When I tried to review the service in store and understand how I'm still walking out with new audio issues, the service manager first attempted to get me to drop more money so the tech can review everything again, then when I refused because that's ridiculous, he took tone and was condescending to me in front of other customers. This caused me to get upset in the store. He mentioned that he 'couldn't be sure' I didn't already have the pops. I ultimately just walked out extremely unsatisfied. I called the district manager that day and he told me there was nothing further they were going to do to remedy the issue they themselves created. I waited a few days to write this to assess everything myself. In that time, the front right speaker stopped working again. When I pulled the wiring apart, I saw just how poorly Quality Auto Sound had made the re-connection to the speaker. The electrical tape was in a ball and the wires were barely touching. This is just basic install stuff, so I don't know how that gets past their tech. Ultimately I fixed everything myself. I was attempting to pay someone to do this work because I didn't have a ton of time. Instead I spent extra time fixing their issue and paid them for it. read more

Look at this horrible radius! Tint was scratched in so many areas! But they make you keep your windows up! Now the reveal! Sloppy, unprofessional, and poor read more

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Avoid this company at all costs if you want your car audio installed professionally and correctly. I just received a call from the DM about a complaint I filed online and he wanted to hear nothing about my issues. Instead he made excuses against me the entire time. I took a brand new vehicle in for audio upgrade last summer. A year later I took my vehicle to CarToys to have them fix the sound because there was no way I was going to let QAS touch my car again, and the things CarToys found that QAS messed up is a very long list that ranges from broken parts, exposed wiring that was cut and not repaired properly, equipment missing in my vehicle I was charged for they didn't install. As well as equipment they installed but it wasnt hooked up to anything, it was just in the vehicle and not plugged into anything. QAS even put an amp in my automobile that is designed for a marine vehicle instead of an amp that is designed for an automobile. My advice to anyone looking to upgrade their car audio, don't take it to any of these locations. You will not be treated respectfully, if you complain they will spin it back on you, and you will pay for items they wont even install and not tell you. The DM in Colorado didnt want to listen to me about what CarToys found when they opened up my car to fix the audio. All he did was make excuses as to why I didnt say anything for a year. But, when I tried to explain to him the amount of things they found, and why I wouldn't have gone back to the QAS location that did the initial installation, he wanted to hear none of it, but instead blamed me. Clearly customer satisfaction is not a priority of this company in the Denver area. read more

I walked into the store ready to spend over $1000 today. They kept answering the phone and talking to people that weren't even there in person and provided me with no customer service and no help. When I asked them to take a break from the phones if they wanted to try and do business with me, the guy told me I could take a hike. Obviously here I was nothing about customer service. read more

Chris at the Lakewood store, very professional and on point with what I was looking for in a remote start for my wife. I keep coming back for wonderful and professional results. Will not go anywhere else. read more

Horrible customer service!! I was asked to wait when I walked in. I stood around and waited for about 10 minutes (the associate that was on the floor was helping another customer). A man walks in and an associate walks out the back and helps the man before me. Super disappointed. Still need a car alarm..... read more

Don't waste your time or money. I needed a blown speakers replaced so went here for an estimate. The manager first told me that speakers couldn't just be replaced in a BOSE system, I had to replace the whole system. When I told him I knew for a fact that wasn't true, he said at the least it would have to be all 7 speakers and a new preamp too. Also a lie. wouldn't buy a candy bar from this place. read more

I am no audiophile, just a girl with a 2009 Ford Escape with speakers that sounded like sh*t. Walked in on a Sunday, had Daniel come out to the car and listen to my front door vibrating and buzzing, then recommend a new pair of JL C2 speakers. Got them installed the next day, and my music sounds so much better now. As for pricing, QAS seems pretty standard. The cost of the speakers was the same as on Crutchfield and Amazon. The installation was an additional $69. read more

Quality Auto Scam! Reviews about this place's pushy sales people, ludicrous return/refund policies, and terrible service are all true. I decided to have an amplifier installed in my vehicle and provided a down payment, with plans to have the installation performed a week later. Before installation, I realized that the amp would not fit where I wanted and generally did not fit my needs. When I asked for a refund, I was told that they provide NO refunds, period, for any reason. It did not matter that I had received NO products and NO services. Basically, this place stole my money and provided absolutely nothing in return. To others who have been wronged, help future consumers by filing complaints with the Better Business Bureau and the Colorado Attorney General's office. Both can be accomplished online in a matter of minutes. Let's spread the word and drive this thieving, pushy merchant out of business. read more

I called to see if they could get my remote start working on a 2016 Ford Transit van. I was told that due to COVID all work was done by appointment only but to swing by and they would try to re-flash the module.I arrived before closing they attempted to re-flash the module with no success. The technician said that my viper alarm system would have to be re-wired The first available appointment was 2 weeks away on March 9th at 9 AM which was fine. I was charged $45.00 for this visit. I arrived on March 9th and waited for the business to open. I was the first customer to arrive. I verified that I still had an appointment, handed over the keys and explained the issues with the viper system. I had also spoken to the technician that looked at the van the first time. I received a call before 11 am telling me that they either needed to remove and reinstall my system or install a new system, there was a $5.00 difference in the choices. I gave the ok for work to be performed and was told it would be 5 or 6 hours. I called around 4 pm to check the status due to I was working about a 30 minute drive from their location and was hoping to pick it up before they closed. I was told that they would be staying late to get it finished. About 1 hour later I received a call telling me that they never started on my vehicle and that I could come and pick it up. Part of their reasoning was the incoming storm, my van is to tall to fit in their installation bay and due to COVID restrictions they have to set the building alarm by 6:30pm or the alarm company calls to ask how much more time they need. I arrived to pick up my van, I was handed my keys and talked with Lex I think. Part of the problem is they only have 2 installers/technicians and they did not put the one that had looked at my van the first time and said that it needed re-wired. I do not live in this area but am working here for a while and was hoping to have the remote start working before the snow storm hit. I was told that they will call me after the storm passes so we will see. read more

First, Johnny offered a great deal at a amazing price for speakers , amp, wires and installation. My install was scheduled for today. One week ago we created the order. Johnny was supposed to call when the speakers were in, he said if they were not in, he would get them from Greely. Johnny did not call by Wednesday we called him on Thursday and he was going to check on the status of the speakers and call back. He did not call back. Called on friday, he once again said that he would call back, he did not. When i stopped in he had left for the day. On Thursday he offered an upgrade for 40.00 (in addition to my balance owed) for the inconvenience. I am not sure if that is a deal but not sure, why his first offer to fix the lack of follow involved me spending more money. As a manager and his great sales pitch and hype on the company. I am extremely disappointed, and i checked reviews with him during the purchase. He a great salesman, follow through to deliver goods horrible. read more

Stole $100 from me. Shady business. Dropped off my car for appointment and THEY didn't have the parts they needed for my install. Kept the deposit anyway. BEWARE. Thieves. read more

Stay away at all costs! QAS may offer lower prices, but keep in mind that your car is worth much more than the $100-$200 savings you may be seeing up front on an install. Highly recommend going elsewhere to get any work done. I have had 2 services performed by Quality Auto Sound in the last year. Speaker install and remote start. My speakers are buzzing now, and they refuse to fix them. My remote start doesn't work in the slightest, and they also refuse to fix it. A VERY big thing with QAS is they DO NOT do refunds. No matter what. I was told that even though my Remote Start didn't work, if I wanted to have it removed, they would do it for an ADDITIONAL charge of $85 in labor, and also NOT refund me... What? Thankfully I have a good bank and credit card protection and I had my lousy purchase and install costs covered by Chase. Go somewhere else if you want a "quality" job done on your car. read more

Very very very disappointed in this location. I brought my car in Sat 11/18 to get a car stereo installed. I was told I could not set up an appointment but could leave my car all day. I told the guy working that was not an option since I had my dog in the car but he agreed to call me when I could get in, I live less than 10 minutes so that was a good option. Never got a callback. I call back Sunday, the day after, and asked if I could set up an appointment since I was never called back and they said they don't do appointments but they would call me when I could drop off my car. No callback. So now 2 days later and I'm still waiting. A few days go by and I decide to take my car in Wednesday before they open (I made arrangements with Johnny to leave my car and keys there, he told me he would take notes in the computer for the stereo I picked out). Since this location opens at 9, I dropped my car off at 8 and called at 9:30. To make a long story short, no one knew anything about my car, what stereo I wanted, no notes were found. So they tell me on the phone to pick out something else and they'd get it done it a couple hours. I made arrangements for a ride and scheduled my lunch break to pick up my car at 1:30, figuring that gave PLENTY of time to get it. I call at noon to check up and was told "they're still working on it, we'll call you, no ETA" Finally, come 4:30 and I have to be at the airport at 5:00 and I show up to get my damn car and complain to the boss, who could care less about any of my complaints and did not offer any discount or apology- even after I asked. I WILL NEVER BE BACK. If you want a car stereo, go find a shop that can * offer you an appointment (so you don't have to be car-less all day) * will call you back when they say they will (so you aren't left waiting for days) * can actually manage a schedule and deadlines (because that's not asking too much) * own their faults and can offer to make up for their own mistakes (because that is good business) * can actually take a customer note (so you don't have to repeat yourself and start the process over and over and over, I had to start over 3 times) read more

They took a deposit based on quote for services and then refused to refund it when no services were performed. This is not quality service. Take your money elsewhere. read more

Dont bother calling these guys if you bought your own equipment elsewhere (2 Car Alarm Systems) that they also sell. They sell theirs for $100 more each than you can get anywhere else and WILL NOT INSTALL the same equipment as theirs if you bring it in. Great way to lose business. I had two expensive systems that would have made them great money in labor, and they turned me down. I'm a Master Tech and Engineer and I can do it myself but thought I would let someone else do the work as I'm so busy. Its ok. I know I'll do an outstanding job. See ya QAS! read more

STAY AWAY: Shoddy installation, No Recourse About a year and a half ago, my 8 year old alarm stopped working well, so I brought my car into Quality Auto Sound and they installed a new Viper alarm with remote start + bypass module. I had to return 2 additional times for programming issues (they had forgotten the settings I requested and didn't account for the dome light dimming). All went well for about 9 months. Then, wires from near the gas pedal (under the dash) got loose and dropped in the way. I brought it back again and they tacked them up. At that time, some lights on the dash warning about various things would flicker, but they thought it was related to the loose wires. I then had more times where the dash lights were warning of all sorts of things and again brought the car back - 2 additional times - especially when the speedometer stopped working properly. I even left the car with them for a whole day/overnight to "re-investigate" and check all the wiring. Nothing could be found so they told me to take it to the dealer. I took it to the dealer when even more of the dash warning lights were on: the dealer unplugged the alarm power and everything worked again. The dealer said the wiring from the alarm was not done well and it was interfering with the cars instrumentation. After paying the alarm install fee from Quality Auto Sound + bypass module, and then the dealer diagnostic fee, this was getting to be quite expensive. I then brought my car to a new alarm installer who showed me the poor wiring, and removed the entire system as it was not installed properly. I then called Quality Auto Sound and explained that I had completed everything they asked of me, and had the alarm in the box and would like to return it. I followed the appropriate steps. I then was told to speak to Mino, the regional manager. I explained the situation. He said "he would have done the same thing" and then in the same breath told me that I didn't give them "an opportunity" to fix the problem in the next. I explained how many times I had been back, and that I gave them the benefit of the doubt every time. I asked for my money back in exchange for returning the alarm. I even offered to take less than full back as I realize they had to cover some of their labor charges. He told me he'd call me back by day's end. That was over a week ago. ** STAY AWAY: They seem nice enough in the store, but when it comes time to stand behind their installation, warranties, etc they don't deliver, and don't seem to have the installer knowledge needed to fix the problem. The installation was POOR per the dealer and second alarm installer (who has only 5 star reviews on Yelp). Even after 3 visits for the same issue, hours and days wasted, they couldn't resolve is. Regional manager did not keep his promise to call back. Not willing to work with their customers when things don't go well. read more

A ship of fools ran by an idiot... No consideration for client time had to go in to pay 50% set up an appointment take the car drop it off a week later get a call 20 minutes later saying come get your car we can't do it for a week... Never called me the tell me they couldn't keep their promise and didn't even tell me at the counter called me 20 minutes later when I was almost home and took a day off of work for it horrible service fools run it read more

Lex offered excellent service when I had my front speakers replaced in my car. He went above and beyond to make sure that I was taken care of and I was in and out for the service I needed. I will definitely return and recommend this location for work in the future. read more

Watch out Quality Auto Sound has earned a D rating on BBB, Fact. Second, brought car in specifically because audio system installed a few years ago by a different place has been causing problems with blown fuses and drained battery. Even brought in heavy wiring we purchased on Amazon and much higher fuses for Quality Auto to install. The service tech was impressed we brought in our own supplies. He told us the previous audio center screwed up the wiring which was causing our issues. We also bought about $200 in equipment. Drove off ... $800 poorer ... but he claimed everything was fixed. Don't know what else they put in . my bad. Kept telling me it was going to cost more and more and I had to tell them to stop! Two weeks later, car died! Checked under the hood ... our wiring and fuses were NOT present! Lighter fuses and wiring! The manager, Lex, said "well, you got good use of the system so it's not our fault". WTF? And if we want him to check it again he would charge us more labor. Admitted he didn't use our wiring or fuses because he didn't think it was necessary. So where the hell is our stuff we brought in? And what were we billed for? He now claims he didn't know we brought it in for a wiring issue .... liar. Why else would we have brought new wiring and fuses. Guess we will have to dispute the charges or see them in court. They do not stand behind their work and want us to pay even more to look at the crap they put in. read more

Wow. The level of BS I just encountered is insane. These guys will sell you something and gold you hostage for another couple hundred dollars once they have your money and car already torn apart. This is not a business, this is a racket. read more

Had to get some extra wire for an amp install and didn't want to buy an extra kit. The worker in the front was kind of enough to give me some extra wire and I was out within 5 minutes. Very helpful. read more

These guys are great! I started looking around for a sub set for my 2012 Mercedes C-Class in all of the wrong places. First, Car Toys, then, Best Buy. Both of which had a decent selection for car entertainment, but neither compared to the pricing, selection, and professionalism I encountered at QAS. HUGE SHOUT OUT TO AJ AND LEX! THESE GUYS ARE CAR AUDIO GENIES! I went in with a set budget and they did everything they could do to get me out of the door with the bumping new sound system I desired. I was able to get my hands on a JL Audio subwoofer box that holds two 12s, an amp, bass knob(Comparable to a light dimmer but for bass adjustment), and some great quality cables to keep audio crisp and clear. Installation of said parts was done in 3HOURS, and it was done right to say the least! They respected my car as if it was one of their own and made sure that all bases were covered, leaving behind no tracks of their work, only a neatly placed amp and a well fitted subwoofer. Overall I'd rate my experience here a 10/10. Wanna spice up your ride a bit? These are the guys to go to! read more

Quality Auto Sound - Car Stereo Installation Near Me - Aurora, Colorado

I had a car alarm installed about a month ago. I'll say upfront that the alarm works, but getting it done was filled with problems and now I've had a nearly $100 mechanic bill as a result of shoddy installation. First, when I made the original appointment, I had to wait nearly a month to get the work done and took a day off work to do so. I was guaranteed by the manager that he would get me in by the end of the day, but I found out nearly half an hour before closing that they couldn't complete the work. So I had to reschedule to bring my car back another day. The work did get done that day, but when the manager showed me how to work the alarm, he realized 1) the installation team failed to install something they were supposed to, and 2) despite telling them that I wanted a 12 minute start time, the time was set for 24 minutes. Because of the latter issue, I had to come back AGAIN to have the time reset. Fast forward about a month: I noticed something was off with the way my steering wheel was turning, and that there was a scraping sound when I made hard turns. I took my car to my dealership, and they found out that Quality Auto Sound failed to re-install my steering wheel column correctly, which has now resulted in a large bill. Overall, the team is unprofessional, unreliable, and questionably knows what they're doing. read more

Lex took care of me from the beginning. I added a sub to my M3. I blew it out twice. They replaced it with no questions asked. See lex he will take care of u. His installers are great as well! read more

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Terrible service and cheap products. set an appointment to get an instillation and find good speakers. The man working the front seemed overwhelmed and was arguing about a deposit. Terrible service Period. should have know with it being off Leetsdale (always a con for auto services) read more

I had to get a remote start fixed that the quality auto sound on Colfax could not fix, and at first they were going to charge me $80 by the time my wife left, they had charged her $280. Worst experience ever, they were trying to blame somebody else for their bad product!!! read more

If I could leave zero stars I would. Not only did the manager wreak of booze he came to work in a taxi cab. Rough night I suppose!! We spent 500.00 on a viper alarm and I can literally jump up and down in the back of my my truck and it doesn't go off. The wiring job is a complete mess, wires hanging everywhere. This is what 40 years of experience from installers gets you ?! Completely unacceptable !!! I will never go back , I do t even want them touching my truck to bring it back to get fixed . One word describes this place..... GHETTO! read more

Bought a stereo for my girlfriend today for her B-day. (Her '03 Jetta's head unit just quit working.) I went to the Leetsdale location yesterday (after trying Best Buy, and Ulitmate E) and was given a verbal quote of $175 by Louis. This was for $109 deck, wiring harness, antennae adapter, pocket kit, $11 "shop fee," and tax. I made an appointment for 9am the next day. He said it would take 45 min to an hour. I agreed and showed up w/ bells and whistles at 9am sharp the next day. It took almost 3 hrs, which is a long time to hang in King Sooper's coffee shop. It was $250, not $175 as quoted. He had been too lazy to look up the actual costs of the parts needed to install. The wiring harness was $70, not $20. Is it me or is it more and more difficult to find businesses that do what they say they will do, for the amount they say?? This happens regularly these days. I would get a quote in writing before hand. The install was fine and looks/works great. read more

Would agree with pushy staff. I called asking if they had some pioneer extraction keys (thin metal sticks which you push into a slot to take the radio out). The guy on the other end, Martin, told me they had some for sale for $13. These are $2 on pioneer's website because they're literally small metal sticks. He told me they'd be either $13 or $35 to remove the radio... When I said earlier you push them into a slot and the radio pops out, that's all there is to it. It's a 2 second job. They want $35 for that? what a joke. They have keys lying around the install bay since they remove them from the box a radio comes in (which is why I don't have the ones that came with my current radio). Best buy is better than this. Go elsewhere. read more

So if you're looking for any quality in Customer Service then go somewhere else. This shop is all about sales. if you go back with any issues with your installation or equipment good luck. And prepare for a lot of run around and BS from the sales people. If they don't know the answer they will just give you something to make you feel good so you can stop asking questions I constantly keep answering the same question with the same answer so you get frustrated and walk away.They try and find a way not to fix it and give the runaround as to why they can't fix it but they are real quick to try and sell you a new one. read more

This place supposedly has "quality installation ". After I got my speakers and amp installed it stopped working. We find out that it's because the wire that supplies the amp with power was no longer connected. The owner was very rude when I called about this issue even though I had paid for the extended warranty on the installation. They put it back in. Next day fell out again, I kept hearing popping cracking noise from my trunk, I didn't want to deal with the rude owner I take it over to my other audio guys they say the wires are too big for my amp and they notice that the power cables are tied together and touching!! A deadly fire hazard my car could've caught on fire. So I seriously advise to not install here. read more

Ian is the MAN at Quality Auto Sound! Very customer oriented to find exactly what fits your budget with great products. 10/10 I got my Viper car alarm / remote start purchased and installed for a great deal. Above and beyond satisfied. read more

I have been a QAS customer for 10+ years. After my most recent experience I'm sorry to say, I will never return. I have used QAS for installing car alarms, car auto starts, and quite elaborate car stereo systems with a lot of custom work. In that 10+ years I have spent well over $10,000 for labor, parts and equipment. Being a return customer for many years working with mostly Johnny (the "manager"), I hoped that Johnny and the staff at QAS would help resolve any issues with professionalism and hospitality. I was sorely mistaken. Most recently I dropped off my car for a trouble shooting issue. My subwoofers were cutting out when the volume was turned up. In the end I found that this issue should have only taken about an hour to fix. Unfortunately, Johnny, Lex, and AJ did not communicate to the install/troubleshooting staff what was causing my subs to cut out. Because of their lack/miscommunication this problem took two and a half days to resolve. It was not until I asked to speak with Dave (master installer) to explain the problem so he could understand what was going on. After I spoke with Dave he was able to resolve the issue in about 40 minutes. Dave even mentioned to Johnny that he should adjust my charges for my inconvenience. That being said, Johnny did not refund the $85 charge, he would not even give me a $85 credit for future business, (which Dave mentioned that he should do), and most importantly, Johnny did not apologize for his miscommunication that he and his staff made. After having the chance to speak with Dave explaining what happened Dave was very apologetic and understanding. He dropped what he was doing to work on my car and try make everything right. Dave even APOLOGIZED FOR JOHNNY AND THE OTHER STAFF, which in the end, I would have been happy with an apology from Johnny. After everything was done, Johnny charged me $85 to retune my amp, which they installed. The worst part, Johnny, the "manager" couldn't even apologize for his or his staff's mistakes. Had Johnny just apologized for their mistakes I would consider coming back. I hope that the owners see this and understand that they have a sserious problem with their customer service. If they hope to continue with a successful business then these issues need to be addressed. If the owner would contact me I would consider working with them again... read more