I recently had a major emergency maintenance issue in the middle of the night. Even though it was late, Ryan was able to immediately assist and resolve the issue immediately. He was super prompt and professional. Really glad to have a great team working after hours. read more

MOLD! Found out when I was moving out that my all downstairs neighbors, and two next door neighbors all had a really bad mold issues, the entire side of the building I lived in said they had it in the AC ducts! Was I ever notified of this issue?? NOPE. My roommate and I were so sick for MONTHS, I was even admitted to the hospital and even our cats were having respiratory issues and had to be taken to an after hours ER. This all cost THOUSANDS of dollars. We lived here for 2 years. It's overpriced for the unit you're paying for. Appliances are outdated, the paint jobs in each room are so crappy, and the carpet is a JOKE. You're paying for the neighborhood and the amenities really. read more

Very expensive for what you get. Unfortunately, the office staff is not very welcoming and doesn't seem interested in helping residents. I've contacted them several times with issues -- they usually say they will take care of it, write something down, but nothing actually gets done. It often feels like they're just sitting behind their computers without really solving problems. The cleaning and maintenance are average. Common areas are usually okay, but sometimes the pools and jacuzzi are dirty. Overall, the experience here is just mediocre considering how expensive it is. read more

After reporting the rat issue to the leasing office, the experience became even more frustrating. When I tried to record a video for proof, they told me I wasn't allowed to film on my own phone. Their response was that rats are "normal" because we live on a hill--and their solution was just to toss a few traps in my apartment and leave me surrounded by rodents. The worst part? The rent here was not cheap. For what we were paying, I expected basic cleanliness and safety, not to live in fear of rats crawling on my bed or food. Eventually, I had no choice but to move out. No apology. No resolution. Nothing. For anyone considering moving in--please think twice. read more

Quail Hill Apartment Homes - Mouses in Quail Hill Apartment 2020 - Apartments Near Me - Irvine, California

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We have been living at this complex since 5 years ago! Whenever we have any problems, the office sent us technician immediately and fix the problems! This morning, we had a problem with our microwave and 2 technician named Juan and Rio came and changed to the new one! They are kind too!! read more

Once again, we have signed up for another year here at Quail Meadows. The beauty and peace have been so amazing!! We very much appreciate the location, and the staff sure do take care of their residents here. Kayla, who is now located here, has been amazing, and we appreciate that she is skilled with great ideas and has such a positive spirit. Kayla, thank you for your kind hand in leading with solutions and by example. We appreciate your hard work. Thanks again, Sincerely read more

I lived at Quail Meadow, one of the many Irvine Company properties, for a year and a half, and the experience was consistently disappointing. From the start, the common areas were often littered with trash. Walking through the complex, it was clear that keeping shared spaces clean was not a priority for management. Inside the unit, problems piled up. Basic maintenance issues--like lights in my apartment that stopped working and toilet problems--were left unresolved for long stretches, if they were addressed at all. Getting management to follow through felt like pulling teeth, and the lack of care for even simple repairs made it obvious that residents' comfort wasn't a concern. The location only made things worse. The complex sits right next to a freeway, and the constant traffic noise is unavoidable. If you open your windows, you'll quickly discover another problem: an endless layer of dust and grime blowing in from the road. It made the space feel dirty no matter how often I cleaned, and keeping windows shut at all times isn't exactly a pleasant way to live. The worst part, though, was the move-out process. During my pre-move inspection, I specifically asked about the carpets and was told they were fine. I even pointed out existing issues, and management acknowledged them on the spot. Yet after I moved out, I was hit with a $1,016 charge for a full carpet replacement (on top of $220 cleaning for a 1BR apartment!). This is apparently a standard Irvine Company tactic--they lure you in with polished marketing and then try to squeeze you on the way out with bogus fees. If you're considering Quail Meadow or any other Irvine Company apartment, know what you're signing up for: predatory move-out practices. Living here taught me that the Irvine Company's reputation is all surface-level polish and very little substance. I would strongly recommend looking elsewhere. read more

The office personnel are very friendly and responsive to anything I may need. They always greet me with a smile. I love shopping, so with that being said the location is a must! Definitely will be staying here long term. read more

Got a noise complaint for being assaulted. I feel like this is going to be useful for someone legally one day. I was assaulted in my home, cops were called, was a whole thing. Rather than providing support I was issued a noise complaint for yelling for help. The rest of this has been an ok if overpriced experience. read more

The turnaround time on service requests is quite impressive, especially since there's only a small service team for hundreds of units. I've had numerous work orders that Cesar has addressed and he's always extremely helpful and very professional. He gets the job done quickly and correctly every time, it's much appreciated! read more

Been living here for ages and they have not let me down a single time since. Leo came by and fixed some plumbing issues quick and within the hour, leaving me with a new and shiny faucet. Also shout out to the resident services as they helped me through some tough times with a loss in family. Can't imagine living anywhere else. read more

I was unjustly treated by Irvine Company apartments and took them to court; they lost the case (chose to settle and not face the judge in a small claim court). I'd advise anyone who suffered loss due to the shady practice of the Irvine company applying discretionary charges for what's not specifically set in writing and agreed upon by both parties (in the lease, correspondence, handbook). If they charged for the cleaning, carpet, paint or anything else that can be proved they had no right nor authority for, sue them in small claim court. They must learn how to conduct their business in a transparent way. read more

5 Stars We've been living in the Quail Hill community with the Irvine Company for two years now, and I have to say--Juan and Leo from the maintenance team are absolutely incredible! They recently helped us with a few issues, and their service was top-notch. They were fast, professional, friendly, and genuinely cared about making sure everything was perfect. It's clear they take pride in their work, and they went above and beyond to make sure we were happy. After two years here, we've had a few different maintenance experiences, but Juan and Leo really stood out. They deserve recognition and appreciation--we're so grateful for their hard work and positive energy! Thank you, Juan and Leo--you made our day! read more

5/2023 Update: Bad news. Crime is getting much worse here at quail hill apartment homes. Packages are being stolen from my third floor front door porch, where previously they would be safe sitting there for weeks untouched. My garage was broken into twice and some stuff was stolen. I could tell the garage door was forced open because I was gone only an hour for groceries, at 11am, but when I came back the garage was wide open and the emergency cable was hanging out. The garage electrical "gears" were still at the bottom, so when I pressed the garage door opener the gears had to move to the top to grab the garage door. I filed a police report for the package, I I'm wondering if it's even worth the time investment to file another report for my burglarized garage. read more

Jasmine is amazing helpful and kind if you are looking for new apartment. She will help you find the right apartment for the best price and location. Go ten stars read more

Quail Hill Apartment Homes - Apartments Near Me - Irvine, California

Good: location is quite and clean. Parking is pretty available depending on where you live. Packages deliver to your doorstep reliably. The apartment is bare bones but that's all I want/need. In a year living here there was 1 NYE party that was loud and annoying but that's pretty good for me. Maintenance people are always friendly and take care of whatever you need. Had a broken window slide and didn't even question what happened, just replaced it. Bad: A/C isn't very efficient and apartment does get hot easily. Lucky to have a nice breeze if I keep the balcony door and front door open. People near my apartment don't put their trash in the bin, they leave it on the ground, why??... Neutral: they can be strict about keeping a lot of stuff in your garage, I don't, but some people get annoyed about it. There is noise from the freeway but it's just white noise to me at this point and never bothers me. Overall it's pretty basic, no frills, and quiet. Yeah it's expensive...everything is in SoCal. Get over it. Vitamin D tax. read more

I lived here for about 3 years now. This was the first apartment complex I chose to stay after moving to Orange County. It is peaceful and I never had major issues. In addition to that, maintenance staffs and staffs from residents services office are great .I want to particularly mention Jasmine E. She stood out for me not just because she is very professional but she also genuinely care! She takes her time to make sure questions / concerns are addressed all the time. She is my go to if I have questions. This is one of the main reasons that makes living experience here good. read more

We have been living at Quail Hill Apartments for 5 years now and it has been a really great experience for us. The office staff is always super friendly and caring, and as all the other reviews mention, it is the maintenance team here that really makes Quail Hill Apartments stand out. The team is professional in their work and I appreciate that they are truly respectful of our space when entering our home to fix maintenance issues. Juan, Cesar, and Julio are some names I recall because of how prompt, polite, and kind they were! Thank you to the leasing office staff and especially the maintenance team for making me and my family feel well taken care of here. We really appreciate you all! read more

The ladies in the leasing office are always helpful and wonderful. This update is for the maintenance team. Got several things done in the last few days which I had been postponing. Cesar, Leo and Juan always polite, professional and hammered out the repairs very expediently. The front office and the maintenance team make living here a lot easier read more

So far so good! The leasing and office teams, especially Jasmine and Agnes, were so helpful and kind. They made the decision to move here and the entire process so easy. Right after we moved in, we had a few maintenance requests. Leo arrived right on schedule and finished the tasks in no time. He was very polite and professional. I think we are going to be quite happy here! read more

I moved in at Quail Hill around November 2020. It is a peaceful community and tons of amenities. Even thiugh we are close to the freeway, you could barely hear the traffic. We have experienced minor problems, such as change of vent and some sink problems. But the leasing office has been so helpful and accommodating since the beginning. And the maintenance staff, Leo, Sergio and Julio, are fast, reliable and friendly. The maintenance usually comes by instantly if you sent in work requests. They are also knowledgeable and willing to share tips and advices so we could maintain and avoid having these problems in the future as well. Thank you everyone for making our stay in Quail Hill worthwhile. Still looking forward to more years at Quail Hill Apartments. read more

Quail Hill Apartment Homes - View from the terrace. - Apartments Near Me - Irvine, California

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We had a problem with our toilet and they scheduled a replacement right away. It arrived within a couple of days and Leo, the maintenance provider was a pro! He replaced the toilet very quickly without any problems at all. The maintenance here is by far the best I have experienced in all of Orange County. read more

As you can imagine, the experience of finding the right home can be daunting and stressful. However, our experience working with Agnes Maria, a leasing consultant, was phenomenal. We viewed six other apartments in our search but noticed that our impression of Quail Hill Apartments stuck with us. Agnes's compassionate and kind persona helped influence our decision to choose Quail Hills as our new home. She was transparent throughout the search and application process and helped ease our concerns with reassurance and kindness. As a result, we never felt pushed or forced to send an application for the home we were interested in. Instead, Agnes was mindful of what we were looking for and prioritized our search accordingly. By far, this experience was the best in renting a home, and we wanted to share the fantastic work and character of our leasing consultant, Agnes Maria. Thank you again for the assistance throughout our process of finding a home. We are excited to be a part of the Quail Hills Apartment community! read more

I'm positing Irvine company's response because they address none of my issues at all, this again proves they really don't care about their residents, their privacy, or address their concerns. They simply just make you comply with things which aren't in the lease. Again, I'd be surprised if they let me lease again here even though I've ALWAYS paid my rent on time. The leasing office needs an attitude adjustment ASAP! read more

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We live in the townhouse style apartment so no one is above or below us, the apartment has exactly what we need, crossed off everything on our must have list when moving in. we have been here 6 months this place is super family oriented reminds me of when I grew up (minus the house) kids are outside playing, the parents are watching attentively with safety cones out warning drivers not to speed, everyone is super friendly, the entire complex is what you would expect from Irvine, clean cut, quaint, and quite. The reason I'm writing this today is because of the genuine care the staff has for their residents. Anastasia thank you from the bottom of my heart, I had surgery yesterday, I'm disabled and have a bleeding disorder. my wife has been caring for me but she had to return to work today, my pooper scooper package was delayed in delivery from Amazon. I was in a situation where my service dog needed to alleviate himself and I can not bend over the next 72 hours due to bleeding risks... Anastasia helped me pick up after my service dog elevated himself. I'm embarrassed I had to ask for help, but I'm proud that I live in a neighborhood that treats people like family....not a paycheck. Thank you again for understanding, and kind actions today. You have a heart of gold and wish you nothing but the best in life. read more

Quail Hill Apartment Homes - Service dog and I - Apartments Near Me - Irvine, California

Attention! Read this if you have a family and hate marijuana smell coming into your apartment. The Irvine company made me pay $4,000 to move out because of a problem THEY couldn't solve. Don't worry, I have emails of their incompetence and will screenshot all the transaction. They feel no sympathy for you and do not care about your family or children! They are cashing a massive financial burden on me and this very easily could be you. What's even better is my friend wanted to lease my apartment and they told me on the phone they would give him a discounted rate. Of course once he's in the office their story changed. Does not surprise me. Here is the email I sent them which I will post a picture of as well. "Not only that, but were told to call the onsite security only to have them not show up three times. On Monday I sent an email to inform management of my intent to vacate. They sent me an email yesterday night, by mistake, only to say they thought my email was responded to. This was handled to poorly and clearly reflects how items were handled here. I have emails upon emails if problems I have had in this community as well. All I ask is that I be let out of my lease without a penalty so that I can find a place for my family to stay outside of the Irvine Company. That way we can both walk away from each other cleany. However, at this point, Quail Oaks management has told me they will not waive the fee. If it comes down to it, I will be posting all the emails and pictures of the calls I made to the Irvine Company and "Onsite Security" on the internet. It should be publicized that we have had nothing but bad experiences in your properties and yet, we are the ones having to pay to move. For the problems the Irvine company cant fix. " read more

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I don't "yelp" much but when I do there's a very good reason and that is why I've got to give a huge Thank you to Jazmin Mendoza. She is always there to help with any issues that may arise and quick to respond. Her customer service she provides is invaluable. read more

We got 6 MICE in our unit in less than a 3MONTH!!! I have a 5 years old boy, he is not sleeping in his bed anymore, every time we got 1 mice we washed all clothes bcz we didnt know that where they go, Mngt is SO poor,DO NOT MOVE HERE,THEY dont care about your complain they want your money read more

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Ryan was great working with us when we requested a transfer. A unit opened up that improved upon our situation and he walked us through a very quick and smooth transfer process with short notice. From the time we noticed the new unit to the time we moved out of old and into new was barely three weeks. He kept us updated along the way so any surprise was a good surprise. I recommend him for his professionalism and detail oriented manner. Thankfully our new place is working out great with reasonable rent. Great elementary school within 8 minutes walk and beautiful amenities. What's not to like?! Thanks, Ryan! read more

The community is really nice. The people in and around are great. The leasing office makes your life easy in every matter. Big shout ou to Jazmin who has helped me in countless things. She goes above and beyond. Kudos to the entire team. I have been living here since past one year. read more

Leo and Eduardo came to fix the overhead lights in my kitchen and they did an outstanding job. They were quick and super friendly. Thank you for your excellent customer service. read more

Huge shout out to Nancy Henderson and Julio & Leo on the maintenance team. I woke up to the beautiful sunlight Friday morning however it was hours before I started work making me realize I might want to try some blackout curtains. Sadly I don't have a measuring tape so I have no idea the dimensions of my window. Sad and defeated I tried to think of a solution that didn't involve me buying a measuring tape cuz I really don't want one. So I called Nancy at the leasing office with this very random request and she said she'll see if she can have the maintenance team get these measurements. After only 30 minutes I had the exact measurements in a very nice overhead view of my exact apartment layout. We even agreed she'd just call me back but I missed her call and she still took the time to send me the email with the measurements. Nancy truly went above and beyond for such a small and pretty meaningless request. People like her are truly the reason I rent and continue to rent from the Irvine Company brand. Thank you again Nancy, Julio, and Leo! read more

Quail Hill Apartment Homes - This is one of the windows I needed measurements for:) - Apartments Near Me - Irvine, California

I would like to thank all of Quail Hill Apartments home for all support to make us feel welcome and happy and good chance to give big thanks for Jasmine Mendoza,she is very nice person & commitment to help me for what i need Thank you guys We totally appreciate best efforts Emad read more

Quail Hill is such a great place to live and the entire leasing/maintenance crew has been nothing but attentive, responsive, and easy to work with. Huge shoutout to Ashley, Jennifer, and team for helping me with my single complaint I've had since moving here in 2017. I was taken seriously and never felt like I was a burden. If you're someone who likes to hike, be active, and enjoy time at the pool/outdoors all within a peaceful community- you'll love it here. read more

We recently had a new baby, with new life comes the need for new space. We were searching everywhere to find a space that matched our needs but was also affordable. Our search came up empty. Until we talked with the staff at Quail Hill. Jazmin was incredibly helpful and professional, helping us in the search but also in cordinating move in dates and all the logistics that come with a move. There are people that do their job and there are people who go above. Jazmin goes above. She works with a stellar team as well, Jasmine is incredibly friendly, loves our kids well, and is patient to answer all our questions. Thank you again Quail Hill team!! read more

** UPDATE ** Since my last review Quail Meadow & Quail Ridge have done a semi merge & now QM takes care of all the leasing & QR takes care of the tenants. I've noticed that since this transition, the IQ, efficiency, & service level have all gone down. We recently noticed that there have been small gnats flying around our apartment & discovered that they were coming from the air gap on our sink (see pictures). When we went to go ask the office to take a look into this issue, the first question they asked was if the apartment was dirty. First of all, that's rude & offensive. I take a lot of pride in how clean my home is & I'm pretty OCD about it.. Then they give us an attitude while clearly not knowing what they're talking about. I think the staff needs to be re-trained a little better to handle tenant issues.. Not impressed. read more

Quail Hill Apartment Homes - Gnats in the air gap.. - Apartments Near Me - Irvine, California

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The past month has been a whirlwind of emotions as I was trying to find a place to live, and I was almost left with little to no hope until I had the pleasure of interacting with Agnes! She scheduled multiple calls with me over the past month to help me find a home with the Irvine Company, and she was always incredibly kind and informative through out the entire process. She listened to my preferences and quickly resolved any issues I was having whenever I brought them to her attention, and gave me creative solutions to any worries I had! I have been renting at apartments for almost a decade, and I have never interacted with a leasing agent who had the level of customer care provided by Agnes. She will go above and beyond to help you in finding a home that is right for you! I can proudly say my apartment search has come to an end and I can attribute that to her! If you need a leasing agent who leads with empathy, patience, kindness, and is incredibly organized, look no further! read more

Quail Hill is a very well maintained, lovely, convenient place to live with great amenities but the team that works here is unmatched in their care and thoughtfulness. Recently, Nancy H. from the leasing office truly went above and beyond and helped us iron out what started as a very stressful situation. Her patience and kindness was felt and it reaffirmed our wanting to stay another year. read more

It was very pleasant to work with leasing staff: fast response and helpful. Dylan was the leasing consultant I worked with to get the apartment touring the my lease completed. The procedures to get paperwork done and for moving in were pretty simple and clear. I found the leasing office staff (Jennifer and Nancy) very pleasant and helpful. After 3 months of living here I enjoy the apartment complex very much. Very clean, quiet and beautiful green neighborhood. read more

On 12/29/2022 we caught an IRVINE COMPANY MAINTENANCE EMPLOYEE on our front door camera STEALING a package off of our front doorstep. She pretended like she was "sweeping" our front porch but she swept a newly delivered package into the bushes, looked around and left with the package under her arm. The following day my husband saw and confronted the Irvine company employee who initially lied and said she thought the package was "trash" that she threw away. She then changed her story and said she took it to the leasing office for "safekeeping". We contacted the leasing office who confirmed she did not drop off the package. A SECOND male IRVINE COMPANY MAINTENANCE employee spent the entire time trying to cover for her while she was being questioned. The female IRVINE COMPANY EMPLOYED THIEF finally admitted she took our package and it was at her apartment. She had to have her son bring the package back to us which had been opened and obviously sorted through. The Irvine company management team has been trying to minimize and deflect responsibility for this theft (and ultimate HUGE betrayal of trust) by saying the employee who stole the package was not a "full time employee". They are also refusing to offer us any reasonable compensation for what we experienced. This woman and her family know exactly where we live and the cars we drive. Upon voicing the extremely LEGITIMATE concern that we are afraid of her friends and/or family seeking revenge for her termination, management also REFUSED to offer us an incentive to break our lease with no penalty. Just a little side note. We have been residents for over 15 years. We have paid our rent on time and in full every single month and have never had a complaint filed against us. This is how IRVINE COMPANY treats its residents. THESE ARE THE PEOPLE THAT WE ARE REQUIRED TO ALLOW INTO OUR HOMES FOR MAINTENANCE WHILE WE ARE NOT HOME. read more