We initially went to MicroCenter Tustin to purchase a PC for my son. We were going to get the parts…read morethere and have MC build it. After meeting with Mario and pricing out the parts and build for a new PC, it was clear the PC purchase would have been over budget. Mario recommended a prebuilt PC from them called PowerSpec. He showed us the G535 and it had everything we wanted in a gaming PC but for almost $500 off the retail price if we had PC built. I asked why was it cheaper and Mario told us the PC was built before the rise in prices on the memory and GPU. We then met with James Tran who showed us the G535. I noticed they had an open box PC. James explained to us the open box was a return for resale at a cheaper price. It was $100 cheaper. We bought the PC and took it home. Unfortunately all was not well with the PC. When playing two different games, (Marvel Rivals & Ark: Survival Ascended) the PC freezes for 10 seconds and reboots to the desktop. I tried troubleshooting by playing two different Benchmarks and lowering the GPU graphics, deleting and reinstalling updated drivers and lowering video resolutions but to no avail. Every time my son would play the games the PC froze and rebooted. This lead me to believe there are hardware issues with the PC. Luckily the PC was still within their 14 day return policy for returns, exchanges and refunds. We decided we did not want to have their techs try to diagnose the problem with the PC and just return and exchange for a new one. MC's return and exchange process was very simple. You go online to their website, log into your account and file a return. You are given a QR code and just then head to MC. When we arrived (the nearest MC is Tustin which is 2 hours away), we met with James Tran again who helped us with the process. I explained to James what the issues were with the PC. He told us the option of walking over to their Tech area of the store and having their guys try and diagnose the PC. I told James we would rather just exchange it for a new one. James understood our situation and spoke with his manager who allowed us to exchange the return for a new PC at the open box price so we did not have a to pay the difference. MicroCenter staff especially their managers (forgot their names) along with Mario and James Tran were awesome. They truly satisfied our experience at their Tustin store and made our teenager son very happy. So far everything is working properly with the replacement PC. I'll do a follow up if things change. Thank you again MicroCenter!

Micro Center partners with a non-profit called Compudopt to accept computers/desktops/laptops in…read moreworking condition to be refurbished and distributed to families in need. I wanted to donate my MacBook to someone in need and this looked like a promising solution. I was worried that making a visit on the weekend to their tech bar for the donation process would be really busy and result in a long wait, but to my surprise I was helped very quickly! Queueing and "checking out" was quick, as the team member just needed to register my device and provided me with a receipt for tax purposes.

Fantastic experience. He cleaned some thermal paste from the CPU which was preventing the computer…read morefrom booting. He also did some cable cleanup. He did a first rate job! Would HIGHLY recommend.

Sal diagnosed an issue with my external hard drive at no charge. Unfortunately, it was an issue…read morethat required specialized equipment that he didn't have, but Sal was able to recommend a facility that could recover the data. He was very professional, and his office is very clean and organized. He even has snacks and coffee and a place where you can wait. Would definitely use his services again and recommend him to my friends and colleagues.

Great service, very friendly, upfront. Sold some used laptops and phones and got a pretty penny out…read moreof it, plan to come back in the near future.

This is around the corner from my house and what a blessing. We've been here a few times now and…read moreevery time and everyone we have served us has been amazing. They have always given us honest answers. They do both computers and phones here. Please come and support them.

My gaming laptop's cooling fans stopped working, and since I also use the machine for writing, I…read morecould not go long without it. The Computer Guys saved the day! They ordered the part and had it fixed in no time, and at a fair price! They are now my go-to for any computer repairs. And they also build custom PCs as well. Highly recommend these guys. Thanks Ed and Todd!

Ed at TCG - Great communication, excellent work and fair pricing! I accidentally shattered the side…read moretempered glass panel of my Wife's computer while cleaning it and sent millions of glass shards into the case, PSU, GPU, and fans. The turn around for cleaning and installing into a new case (customer provided) was like a day. The computers been running smoothly ever since.

I had an impressive, attentive, and highly efficient experience with Sean, the Store Manager from…read moreBest Buy Tustin, who, fortunately, was working at the Orange Best Buy location today. I came in on a tight time schedule and told Sean exactly what I needed. He listened first, then acted. He did not try to upsell or redirect me. He stayed focused on my request and handled it immediately. What stood out most was how intuitive and efficient he was. He explained everything clearly and concisely, giving me the key information without wasting time or relying on a scripted pitch. He is extremely knowledgeable and knows how to communicate in a way that respects the customer's time. In many retail situations, you end up having to repeat yourself or push back on suggestions you did not ask for. That did not happen here. Sean understood the assignment, executed it seamlessly, and had me in and out in about 20 minutes. Sean is the prototype of how sales and customer service should be done. Professional, sharp, and fully aware of the customer's situation. Thank you again, Sean. I truly appreciate your help. Desireé

This store manager Tim seems to allow his employees and their friends to backdoor products at this…read morelocation for limited/rare items that are harder to find. Also witnessed him verbally insulting a customer at checkout. There have been multiple times where I pre order a product and it is mysteriously not available when going to pick up the order. Even if a product shows in stock, they apparently put it on reserve for people they know masking it as other customers. I would shop elsewhere to avoid the dishonesty and games they play here.

Awesome and friendly staff/owner. Knowledgeable and personable, he fixed my iPhone fairly quickly,…read moreand better than what Apple offered (iPhone 13 lightning charging port). Taking my iPad to them as they work on most Apple products as well as PC. Miss having neighborhood shops like this as opposed to conglomerates taking over. Earned a life long customer.

Friendly and competent staff. Excellent customer service. Highly recommend having your devices…read morerepaired here.

Wow, so blessed and grateful with my experience with George at TecKnowCare…read more My boss had a printer that wasn't working. It didn't matter what we did to it. She was going to dump it. But I have big dreams so... I thought well... I don't know anyone, but maybe someone can help me fix it. I found George here on YELP and he is so personable and easy to relate to. Busy SoCal life for all, so we arranged a time that worked best for me. He had me bring it to him and within an hour he had it fixed in a jiffy like nothing was wrong with it! Also, it was nice working with someone who is HUMAN, a normal person with great consideration for others and a genuine authenticity of care for me, the customer. I couldn't have asked for a better experience and outcome off the cuff in need. I pretty much got an amazing find that needed Georges expertise and special touch. Now I have an awesome printer to do the things I feel called to do. He was gracious enough to sit with me for a few minutes too and make sure I knew how to operate it before taking it home. I'll definitely be referring you out to anyone in need of the services you provide. Thanks George for being all things to all people in authenticity, professionalism and transparency. It makes a difference in our world for sure.

I needed my laptop computer fixed this week. It was running very slowly and would not let me open…read morefiles anymore. Turns out that Office365 was no longer activated, and my Adobe Acrobat was defective. George and his team of computer pros came over and fixed everything. Now my computer is fast again and Outlook works again and Adobe has the secret sauce to open every again. Thanks George!

If you're looking for an honest, reliable repair shop, this is it! I dropped off my MacBook Air for…read morea screen repair and was very impressed by how smooth everything went. Alex handled my everything seamlessly and was very helpful, he ordered the replacement immediately and kept me informed when it would be ready. Very good and fair prices and a very fast turnaround time. I'll definitely be coming back here for any future tech issues!

Amazing service! The turnaround time for my laptop screen replacement was only 30 minutes. They…read morealso installed a screen protector and provided me with a laptop charger at a great price. A huge shoutout to Kevin for the excellent repair work--thank you so much! And thank you to Alex for the outstanding customer service and for being so informative throughout the process. I'm incredibly excited to finally be able to use my laptop again after 2 years, especially as I prepare for medical school. I truly appreciate the help and professionalism from the entire team. Thank you!