Had a confusing experience here. I've never left a Yelp review before, but as I based my decision to go here on Yelp reviews, I'm writing in case this is helpful to another person.
My friend and I had decided we were going to go check out a new-to-us massage place. I picked Health Foot Massage, as they seem to have prices competitive with other foot massage places in the area, but according to reviews their staff don't smell like stale cigarettes.
While the staff didn't smell like cigarettes and the massage itself was enjoyable, we had some communication breakdowns that ended with me and my friend getting rather tremendously overcharged. Here's what happened:
-We came in and selected our massages. My friend picked the $30 foot massage (billed as 20 minutes full body, 40 minutes feet), and I picked the $35 body massage. More on that later.
-We got into our room (shared) and the women massaging us came in. The rooms had massage tables instead of reclining chairs, and they told us to take our clothes off. Ok, not what I expected but that's totally fine.
-For the next 30 minutes we each had a full body massage - the exact same massage, in fact, as the staff moved around our tables and did percussive massage almost in time with each other. It was nice.
-But then, the woman working on me asked if I wanted longer, as my time was up. I was confused. Didn't I have a whole 30 minutes awaiting me? She and I conversed a little (my friend was asleep) and as we were having a hard time figuring each other out, she brought the massage menu back to our room to explain. It turns out I was in the wrong - I had thought that by paying $5 more than my friend I was also getting a 60 minute massage (but with more full body work) when in fact, the $35 full body massage was just 30 minutes wrong. This was totally my fault and I should have read more thoroughly.
-I wasn't prepared to pay $60 (the cost of a 60 minute full body massage) so I told the woman working on me that I guess I was done - this was all a bit surprising but again, my fault.
-At this point my friend woke up and told me to just add on whatever and she'd pay the difference so I got a full hour, which was very kind of her. I pointed at the 30 minute foot massage listed at the top of the menu for $20 and we all moved on. The woman working on me set to that, and the woman working on my friend (who, remember, is getting a 60 minute "foot"massage for $30) set to doing the exact same things to her.
-Now at this point I've woken up significantly and am a little irritated that I'm getting charged $25 more than my friend ($35+$20 vs $30) for what's turning out to be exactly the same massage but figure oh well, I'm the one who made the mistake here. We're getting the same massage at different prices but I should have read things more closely. At least my friend got what she ordered, and this feels good. (And the foot massage was really good!!)
So our massages finish and my friend tells me she'll just pay for both of us to make it simpler, and I can buy her dinner the next time we go out. Again, very kind of her. We get to the front, the give us some water, and then ... the bill is for $110. Which is distinctly NOT for her $30 massage plus my mistaken $35 massage plus the $20 foot massage to make up the difference. That would total at $85. She says she'd rather just pay than argue about it which, ok, is her prerogative. Meanwhile I'm staring at the menu trying to figure out how they got to this number. Did they decide she'd gotten the option for 40 minutes of body massage and 20 minutes of foot, which is $60 (double as much as the 20 body/40 foot option)? I can't figure it out. After we leave my friend says she thinks they just charged us both $55, which was the cost of my mistake - so $25 more than what she ordered. Then, as she's dealing with payment the woman who had been working on me tells her she has to enter the tip into the credit card machine. No big deal - she does so. Then the lady asks her "for two of us? Let's do it again," re-enters everything into the machine, then says "ten dollars each."
So now our total is $130, putting each of our massages at $65, more than twice what each of us intended to pay.
I just ... I'm bummed that things went like this because I enjoyed the massage. I certainly don't object to tipping people, but I wish the pricing was clearer and didn't feel like we were getting gouged. I was totally prepared for our total cost to be $85, for the end result to be that even though we got the same massage I was paying $25 more because I'd asked for what I wanted incorrectly. Instead, my friend was charged $25 more than what she ordered, then hassled about the tip. If you feel confident that you can ask for exactly what you want (tip: read carefully! I totally messed that up) and hold your ground if your bill is different, then absolutely you should come here - again, the massage was great! But I won't be coming back. read more