Brought in desktop computer for simple upgrade. Something…read morewent wrong. WTF spent huge effort making things right. Josh very patient with me. I would trust WTF with any of my computer needs.

Excellent as always. Josh was able to fix my issue in no time, whereas I spent 5 hours on it and…read moregot no where!

I was turned down by other repair stores for my hard drive but Robert and the team was able to fix…read morethe issue within 20 mins! Highly recommend them!

Love this place, we've had so many computers built by these guys and will continue to do business…read morehere. We drive from Plano to get here and the drive is worth it.

Robert is great. He arrived on time and quickly find out the problems with my home networking and…read morefixed them in no time. He made sure to test each Ethernet port to make sure they were working at the highest peak. I would recommend him for any IT problems and projects you're facing.

I am a remote worker who was able to get The Service Desk to upgrade the RAM that my company sent…read moreme. Robert was very professional, responsive, and courteous. He got the job done at my location at an affordable price. I am so glad to have found his company and will be using his services again for any future computer needs!

I hired Dallas Computer Repair Company (a Karls Technology DBA, karlstechnology.com) to set up an…read moreeero mesh WiFi system. The technician was unable to complete the setup, and in the process took my printer offline and could not get it working again before he left. When he couldn't get the eero working, he told me the problem was my internet provider (AT&T) and that the eero device itself was defective -- neither was true. I set up the same eero myself afterward, on the same connection, with no issues. Despite the incomplete job and a printer left broken, I was billed $535.25. When I disputed it (Ticket #2296534), I received two form-letter responses insisting billing is based on time on-site regardless of outcome, with no acknowledgment of the incomplete work, broken equipment, or the inaccurate explanation I was given. After this experience I found a consistent pattern of similar complaints about this company across BBB and other review sites -- incomplete visits, full billing regardless of outcome, and unresponsive escalation. I'd don't recommend this company!

STAY FAR, FAR AWAY To reiterate what other reviewer posted,…read moreDallas/Carrollton/Plano/The Colony/Keller (take your pick) Computer Repair creates the false impression they are a local repair company, but they are not headquartered here. Zachery, our tech, came to service a desktop memory issue. He spent the entire time searching Google on his phone, finally rolling back a video driver. He never did a "four point quality check" as the company promised. That very day, I continued to have performance issues PLUS new problems, related to the rollback, which the technician admitted. He came back a second time and tried another fix - no improvement. I tried for over two weeks to get someone back to actually run diagnostics - Memtest continued to show errors, but Zach never bothered to even try recreating himself. $250 plus "travel" expenses for absolutely nothing - actually, less than nothing, since my unit is now worse off than before. The company refused to send out a more competent technician, and because no one would call me back, my two weeks "expired" and the company said they would need to charge me the $250 all over again!

George is amazing. Super honest and knowledgeable. He fixed my laptop as promised for a very…read morereasonable price. I'll absolutely use him again!

George arrived on time and restored the printer driver set and link to the desk top with ease. He…read moreanswered a lot of questions and made some helpful suggestions that will save trouble in the future. He then turned to helping trouble shoot and replace a defective Ring door bell system. This checking out and re-working an odd work-around that was in place from the previous owner. All around high value for a very reasonable fee. I highly recommend this service and request his service in the future.

We called Serenity Computer Consulting when one of our office computers was infected with a virus…read more The tech removed the virus and checked our other machines, and made sure we had all the updates and protections we needed going forward. They were upfront about the pricing, gave us several options, and delivered above and beyond with personalized service. HUGE difference from other IT companies we've worked with before.

Awesome job setting up all of my computers and printers so that they finally talk to each other…read more Great company if you want somebody who knows their stuff but doesn't ever talk over your head. Rates are reasonable for the great advice you get from the rep. I've hired them a few times now, and each time, they've prevented me from buying unnecessary equipment. Remarkably honest service.

The prices are high if you don't have insurance. $199 for battery replacement. Ugh…read moreThe guy was very kind.

Great service! Very responsive. I got several quotes and they were the least expensive, but…read moreexcellent quality!

Mr. MAC, Chris, has performed his usual miracle for me. This is the second time that I have used…read morehis services and again, I couldn't be more pleased. What I have found at this business is knowledge, courtesy, professionalism and the greatest of service. You can't go wrong doing business here. Chris is what your ailing Mac needs! Also I consider his service a great value. John P

Chris made my day. This morning, I took my 3 year old MacBook Pro to his place of business because…read moremy keyboard is going haywire. A couple hours later he texted me to say I still had Apple Care on my machine, and I should take it there and his work was done. I picked up my computer at no charge at all. He could have easily cracked the box open and charged me, but this approach saved me time and money. Chris also does home entertainment and home system configurations - I plan to reach out to him for that soon!

Gas is $4 a gallon and the LAST THING anyone interested in coming to this business should do is…read moredrive up here because the address is incorrect. Not only is it inconsiderate towards customers to have the wrong address it's ignorant. People deserve to be provided with the correct address to conduct business with this company. They also DONT answer the phone, I called 3 times to figure out where they are and never heard back from anyone. No point in being a business if you're just going to ignore people and piss them off.

I had inadvertently downloaded viruses and malware on a Tuesday evening...by Wednesday at 10am,…read moreHalf Price Geeks vanquished all of it from my laptop! I worked w/ a great tech named Oliver, who spend 2 hours to make sure that I was 100 percent clean and explained things to me as we went. The service was performed remotely, it could not have been more convenient. The price was very reasonable too. Highly recommend!!